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Manager- Student Success Uberlife Consulting

7.0 - 12.0 years

14 - 19 Lacs

hyderabad

Work from Office

Role Overview Were seeking a dynamic professional to lead the student support and engagement function for a prestigious higher education institution offering continuing education to working professionals. The role involves managing help desk operations, mentoring counsellors, optimizing CRM workflows, and driving student satisfaction through proactive support and analytics. Key Responsibilities Student Engagement & Support Oversee multi-channel student help desk operations (email, chat, calls, CRM) Define SLAs and escalation protocols for query resolution Manage student re-registration processes Team Leadership Recruit, train, and mentor a team of 15+ counsellors/support executives Conduct p...

Posted 6 days ago

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