0.0 - 3.0 years

0 - 0 Lacs

indore, madhya pradesh

On-site

As a Customer Service professional at TECHFUN CONSULTANT, you will play a crucial role in providing outstanding support to our clients in the forex trading industry. Your responsibilities will include delivering exceptional customer service through phone, email, and chat interactions. You will assist clients with inquiries, account management, and technical support, ensuring that their needs are met promptly and professionally. Your role will involve maintaining accurate records of customer interactions, collaborating with other teams to ensure a seamless customer experience, and escalating priority issues to the appropriate departments when necessary. It is essential to stay updated with product and industry knowledge to provide accurate information to clients and contribute to their success in the forex trading realm. To excel in this position, you must possess excellent communication skills and be a graduate candidate. This role is open to both freshers and experienced individuals, with a requirement to work in rotational shifts. The job entails handling a chat process, working 6 days a week, and offering a salary ranging from 21K to 23K CTC. The location for this full-time position is in Indore, Madhya Pradesh, India. Join us at TECHFUN CONSULTANT as we embark on a journey towards financial success, where trading meets technology, and where your success is our top priority. We look forward to having you as part of our team and providing you with the opportunity to grow and thrive in the dynamic world of forex trading.,

Posted 1 day ago

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Customer Service Representative Magnum Group

0.0 - 3.0 years

0 Lacs

bhopal, madhya pradesh

On-site

As a Customer Service Representative at Magnum Group, a prominent BPO-BPM company in Bhopal, your primary responsibility will be to deliver exceptional customer service across various communication channels such as chat, email, and phone. With less than 1 year of experience, this full-time role offers you the opportunity to contribute to our mission of providing outstanding customer support and enhancing customer satisfaction. Your qualifications for this role include excellent verbal and written communication skills, proficient phone etiquette, and the ability to actively listen to customer needs. You should be a skilled multi-tasker capable of prioritizing tasks efficiently, with proficiency in data entry and computer operations. Your interpersonal skills are vital as you will collaborate with team members and demonstrate a customer-oriented mindset. In this role, you will address customer inquiries related to products, services, and general company information, as well as assist customers in resolving issues and escalating concerns to relevant departments when necessary. It is essential to document all interactions and resolutions in the CRM system and uphold a high level of professionalism to ensure customer satisfaction. Your role will also involve collaborating with team members to enhance customer support processes, staying updated on product knowledge and industry trends, and meeting or exceeding key performance indicators and targets. By joining Magnum Group, you will play a key role in delivering exceptional service and contributing to our vision of becoming a premier provider of outsourcing services. If you are passionate about customer service, possess strong communication and interpersonal skills, and are eager to work in a dynamic team environment, we welcome you to apply for this exciting opportunity at Magnum Group.,

Posted 5 days ago

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