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Technical Analyst Teleperformance (TP)

3.0 - 5.0 years

10 - 14 Lacs

gurugram, delhi / ncr

Work from Office

Role & responsibilities System Health and Incident Management: Continuously monitor support system performance (ACSS, Workhub, Cisco Jabber, etc) for anomalies or alerts. Process and Tool Enablement: Ensure support teams have the correct access, updated resources, and efficient tools to do their job. Access and Data Integrity: Manage fundamental administrative tasks crucial for agent productivity and data reliability. Manage agent access requests (CCMP, AYS Escalations, etc) and monitor and track fixes and enhancements for systems. Documentation and Optimization: Identify root causes and drive systemic improvements to reduce technical issues and improve support efficiency. Proactively call o...

Posted 1 day ago

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