4 Workforce Software Jobs

As a Workforce Support Analyst (Workforce Software) in our organization, you will be responsible for managing production support tickets related to Workforce Software and troubleshooting customer issues specifically related to Time & Attendance functionalities. Your role will involve analyzing error messages and system logs to diagnose problems, researching Workforce Software-related issues to determine the root cause, and recommending/implementing solutions. You will be expected to document solutions for future reference and knowledge sharing, monitor job logs, and take corrective action as needed or escalate to the appropriate team for resolution. Additionally, answering user questions regarding functionalities and best practices for Workforce Software will be part of your day-to-day responsibilities. Furthermore, as a Certified Workforce professional with certifications in PT101, PT102, and PT103, you will play a crucial role in maintaining and updating lookup tables based on business requirements. Your dedication to excellence in resolving issues and providing support will contribute significantly to the smooth functioning of our workforce management systems. If you are someone who thrives in a dynamic environment, enjoys problem-solving, and is committed to delivering exceptional support to users, we invite you to join our team and take on this challenging yet rewarding opportunity. Your contribution as a Workforce Support Analyst will be instrumental in ensuring the seamless operation of our Workforce Software.,

Responsibilities: Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, use cases (including edge cases), and process diagrams. Gather customer-specific product needs by completing the standard product questionnaires with valid information Responsible for configuring for WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) according to the customer business requirements Understands the WorkForce Software Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting implementation) Write complex formulas that leverage mathematical and/or programming skills Perform unit and system testing of configured application and ensure test cases pass as described by their requirements Follow process and continuously improve skills by following procedures and processes established by the WFS Application Consultant Competency Team Leaders Estimate work effort with accuracy Partner with all WFS internal teams during project phases to ensure a successful customer implementation Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization Respond and follow through on customer requirements in a professional and timely manner Able to consider the customer needs in the development of strategic plans Skills: Degree/Diploma is preferred 2 years+ experience working on WorkForce Software implementations Knowledge in generating process documentation Experience in requirement gathering, solution designing, implementing and configuring on Workforce Software platform Strong written and verbal communication skills including technical writing skills Familiarity with business applications, such as Excel or DBMS systems

You are an experienced and highly motivated WorkForce Software (WFS) Consultant with over 6 years of hands-on experience in Time & Attendance solutions, possessing WFS configuration and Integration specialist certifications. As a valuable member of a dynamic team, you will play a key role in delivering implementation, support, and enhancement services across large-scale workforce management platforms. Your expertise is crucial in ensuring the success of various initiatives. Your responsibilities will include leading end-to-end project activities such as requirement gathering, configuration, testing, deployment, and hyper care for enhancement and implementation projects. You will be responsible for creating and maintaining detailed functional/technical specifications, test plans, training materials, and deployment documentation. Collaboration with cross-functional teams on integrations, data conversion, and reporting will be essential to ensure timely and quality delivery. Additionally, you will act as a subject matter expert and liaison, supporting client stakeholders, technology partners, and internal teams to drive delivery and continuous improvement. To excel in this role, you must have a minimum of 6 years of experience implementing WorkForce software, along with configuration specialist certification PT102 and interface certification PT103. Holding a Report Specialist certification (PT125) would be an added advantage. Your hands-on experience and deep knowledge of various aspects such as policy editor, Accruals, Exceptions, Roles, Premiums, TCP, Settings, etc., will enable you to manage configurations independently. Your strong expertise in WorkForce Software (WFS), configuration, integration, Workforce formula Language, and SQL is crucial. Experience across the full project lifecycle, exposure to global rollouts, multi-country timekeeping compliance, and proficiency in Agile, Waterfall, and hybrid project methodologies will be beneficial for this role.,

We are hiring a Workforce Support Analyst (Workforce Software) with 3+ years of total experience and at least 2+ years of relevant experience in Workforce Time & Attendance systems. The ideal candidate should be a certified Workforce Software professional (PT101, PT102) with hands-on experience in troubleshooting, managing support tickets, performing root cause analysis, and responding to user queries. A bachelors degree in Business, Information Systems, or equivalent experience is required. Strong communication skills, ERP knowledge, and reporting tool proficiency are desirable. This is a hybrid role open across India, working in UK or EST shifts, with telephonic interviews and background verification required. Skills : - Workforce Support Analyst, Workforce Software, Time and Attendance, Production Support, Troubleshooting, Log Analysis, Root Cause Analysis, Workforce System Configuration, Lookup Tables Maintenance, User Support, Functional Support, Technical Support, ERP Functional Knowledge, Reporting Tools, PT101 Certification, PT102 Certification, Certified Workforce Software Professional, Business Systems, Information Systems, Hybrid Job India, UK Shift, EST Shift, Telephonic Interview, Workforce Management, Workforce Software Support Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Hybrid