717 Workforce Planning Jobs - Page 5

Job Description: The HR business partner (HRBP) role involves aligning business objectives with employees and management in designated business units. As an HRBP, you will serve as a consultant to management on human resource-related issues, acting as an employee champion and change agent. Anticipating HR-related needs, you will communicate proactively with the HR department and business management to develop integrated solutions. Formulating partnerships across the HR function, you will deliver value-added services to reflect the organization's business objectives. This position may also entail international human resource responsibilities. Maintaining a strong level of business literacy, you will be familiar with the business unit's financial position, midrange plans, culture, and competition. Responsibilities: - Work with senior management to develop and implement HR plans to achieve strategic business initiatives. - Partner with the business on organizational design, workforce planning, succession planning, and skills assessment. - Analyze business unit data to identify trends and recommend solutions for performance improvement, retention, and employee experience. - Provide management coaching to enhance leadership capabilities and address employee issues. - Address various employee relations issues by working with line managers and employees, ensuring a balanced representation of interests. - Implement, administer, and interpret corporate policies, programs, and procedures. - Plan and enhance the client organization's leadership review process, focusing on performance management and talent development. - Collaborate with business groups to create and implement innovative employee engagement initiatives. - Offer ongoing support to the leadership team on HR-related matters, policies, and procedures. - Provide compensation support, including salary planning, approval of salary actions, and job-related decisions. Requirements: - 12-15 years of experience in an HR business partner leadership role. - Master's Degree/MBA in Human Resources Management or related field preferred. - Experience in leading, coaching, and mentoring direct reports and HR teams. - Ability to influence and partner with various organizational levels. - Strong business and HR acumen, with problem-solving and critical thinking skills. - Demonstrated ability to coach and develop operations managers and supervisors. - Self-starter with a results-oriented approach. - Confident in dealing with ambiguity. - Excellent interpersonal and communication skills. - Experience in managing and influencing senior stakeholders in a matrix environment. - Strong narrative writing skills and experience in presenting. Instructions: 1. Summarize the HRBP role responsibilities and requirements based on the provided job description. 2. Provide a standard format for the job description, avoiding any headers or bullet points. 3. Include a brief overview of the organization and its digital modernization services. Instructions: 1. List out the responsibilities and requirements for the HRBP role based on the given job description. 2. Present the job description in a standard format without any headers or bullet points. 3. Include a brief description of the organization's digital modernization services.,

The Workforce Planner will be responsible for assisting in building a forecasting and workforce model to develop competency in forecasting demand and translating it into necessary workforce supply for long, medium, and short terms. This role involves managing a capacity planning model to perform sensitivity analysis on historical data, compare staffing levels, and create supply scenarios to meet future demand predictively. Participation in developing a long-range strategy for the function using data models, data consumption tools, predictive modeling, and emerging technologies is essential. Additionally, this position will be accountable for supporting the design, development, and interpretation of workforce reports and dashboards, including identifying key trends, opportunities, and problem areas. As an Assistant Manager Global WFM, you are required to have a minimum of 5 years of relevant experience as a RTA with a background in any Graduate or Diploma. Your responsibilities will include serving as a subject matter expert on identifying and interpreting trends related to operational effectiveness in terms of workforce planning. You will be expected to develop actionable metrics driving forecasting capabilities and strategic insights, perform statistical analyses, and utilize forecasting techniques to extract critical insights and trends. Designing reports, scorecards, dashboards, and ad hoc analyses to provide workforce insights and KPIs is a key aspect of this role. You will be responsible for presenting relevant data trends and analysis findings in clear reports to key stakeholders, effectively managing internal and external relationships, and highlighting key organizational trends to collaborate with leadership and business partners for identifying causes, costs, and potential interventions. Leading and mentoring multiple teams, coaching and mentoring planners and schedulers, and working closely with the finance team for financial forecasting and budget creation are also part of the job responsibilities. The role requires a highly self-motivated team member with multitasking abilities, strong technical documentation skills, and a team player mindset for effective communication and interaction with stakeholders. Problem-solving, analytical, and logical skills are crucial, along with excellent English communication skills. Preferred skills include knowledge in WFM systems like Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint, and CRM tools like Avaya and In-contact. Proficiency in MS Office tools, especially Excel and PowerPoint, and knowledge in Macros are advantageous. Location: BLR, Surya Wave Building, India,

As an HR Executive at RKM Cardiac Care Pvt Ltd., you will play a crucial role in overseeing human resources operations within the hospital. Your responsibilities will include implementing and managing HR policies tailored for a hospital setting, leading end-to-end recruitment processes, maintaining employee records, conducting staff orientation and training programs, and addressing employee relations issues. You will be expected to ensure compliance with hospital regulations, labor laws, and healthcare accreditation standards, while also preparing HR reports and presentations for hospital management. The ideal candidate for this position should hold a Bachelor's degree in Human Resources, Business Administration, or a related discipline, along with at least 12 years of HR experience, preferably in a healthcare or hospital environment. A sound understanding of hospital procedures, HR regulations within healthcare settings, labor laws, HR best practices, and healthcare compliance requirements is essential. Strong communication skills, high ethical standards, discretion, and emotional intelligence are also key qualifications for this role. If you are passionate about contributing to a collaborative and effective workplace in a healthcare environment and possess the necessary qualifications and experience, we invite you to join our dedicated team at RKM Cardiac Care Pvt Ltd. as an HR Executive.,

As an experienced HR and Operations Manager for our construction company in Calicut, you will play a pivotal role in overseeing and managing human resources and operational functions. Your strong background in HR management, workforce planning, and operational efficiency will be crucial in ensuring the seamless day-to-day operations of our company. Your responsibilities will include developing and implementing HR policies and procedures aligned with company goals, managing recruitment processes, onboarding, and employee retention strategies. You will also be responsible for performance management, employee engagement, training programs, compliance with labor laws, company policies, and safety regulations, as well as addressing employee grievances to cultivate a positive work culture. On the operations front, you will coordinate with different departments to streamline workflows, ensure timely resource allocation, plan the workforce efficiently, and manage sites effectively. Your role will also involve overseeing procurement, vendor management, and supply chain operations, monitoring project schedules, and ensuring adherence to deadlines. Implementing operational strategies to enhance efficiency and cost-effectiveness will be a key part of your responsibilities. To be successful in this role, you should have a minimum of 10 years of experience in HR and Operations within the construction industry, preferably holding an MBA in HR/Operations or a related field. Your skill set should include strong leadership, problem-solving, and decision-making abilities, along with a good understanding of labor laws, compliance regulations, and industry best practices. If you are ready for a full-time position that offers a day shift schedule and requires an in-person presence at our location, we welcome your application for the role of HR and Operations Manager.,

As a key HR advisor and thought partner to senior leadership, you will drive the people strategy in alignment with business goals across multiple business units or geographies. Your responsibilities will include leading org design, workforce planning, and transformation initiatives, as well as partnering with the business to build succession plans for key roles. You will be instrumental in leading cultural integration and change initiatives across teams during scale-up, restructuring, or M&A activities. Championing the company's values and driving DEI (Diversity, Equity & Inclusion) initiatives will be a significant part of your role. You will act as a change agent to foster agility, resilience, and collaboration within the organization. Owning the end-to-end talent lifecycle, your focus will be on acquisition, development, retention, and exit management. Collaborating with L&D, you will contribute to building capability frameworks and delivering skill enhancement programs. Analyzing talent data will enable you to proactively address retention risks and skill gaps. Driving a high-performance culture through robust goal setting, reviews, and feedback mechanisms will be key in your role. Partnering with C&B (Comp & Ben) to ensure internal parity, market competitiveness, and retention effectiveness will be part of your responsibilities. Ensuring fairness and transparency in promotions, rewards, and recognition frameworks is essential. Proactively engaging with employees to sense issues and strengthen employee relations will also be a significant part of your role. Leading complex employee case management and investigations with sensitivity and discretion is crucial. Ensuring compliance with employment law and internal policies, especially in high-risk scenarios, is paramount. Using HR dashboards and metrics such as attrition, engagement, and productivity to generate actionable insights and presenting data-driven recommendations to influence talent decisions and measure the ROI of HR initiatives will also be part of your responsibilities. Qualifications required for this role include a Masters degree and a minimum of 10 years to a maximum of 12 years of experience in the field.,

As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has unrivaled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders. The Demand and Capacity Forecasting Manager is responsible for developing and maintaining accurate demand/supply/capacity forecasts using data-driven methodologies. This role involves analyzing historical data, market trends, and business insights to optimize and improve forecast accuracy, workforce planning, and operational efficiency. The ideal candidate must have strong forecasting experience, analytical skills, experience in building predictive models, scenario planning, and the ability to collaborate across departments to drive strategic decision-making. Key Responsibilities and Tasks: - Forecast Development: Build and refine demand forecasting models using statistical methods and business intelligence tools. - Data Analysis: Analyze historical trends, seasonality, market dynamics, micro and macro factors to improve forecast accuracy. - Performance Monitoring: Track forecast accuracy, identify gaps, and continuously refine methodologies and assumptions to enhance reliability. - Collaboration: Work with internal stakeholders, finance, operations, recruitment, and commercial teams to align forecasts with business goals. - Scenario Planning: Conduct "what-if" analyses to assess the impact of internal and/or external factors. - Automation & Technology: Work closely with Senior Data Analysts to implement AI-driven forecasting solutions, machine learning and integrate new tools for predictive analytics. - Reporting & Communication: Present insights and recommendations to senior leadership, ensuring alignment with strategic objectives. - Risk Mitigation: Identify potential demand fluctuations and develop contingency plans. Key performance indicators (as specified in the Annual objective setting): - Forecast accuracy (measure how close the forecast is to actuals) - Business impact (contribution to business goals eg. Reduce recruitment requirement) V. Group can offer you a market-leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This is a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. **Essential Requirements**: - Must have strong, 5+ years" experience in demand forecasting, workforce planning preferably in a global organization. - Expertise in scenario planning. - Advanced Excel and MS O365. - Strong problem-solving and strategic thinking abilities. - Excellent communication skills with the ability to translate complex data into actionable insights. - Ability to work cross-functionally in a fast-paced environment. **Desirable Skills**: - Experience with AI/machine learning in forecasting is a plus. - Workforce Management (Resource) forecasting expertise. *Applications Close Date*: 31 Aug 2025,

HR Business Partners perform a specialized type of HR work focused on HR consulting to the business including: HR consulting and coaching (eg, working with business leaders to solve significant people and cultural issues, provides expertise in technical and regulatory aspects of employment including hiring, termination, performance management, rewards, etc) Enabling business change (eg, supporting the talent aspects of organization structure changes, talent integration related to mergers & acquisitions, etc) HR program advocacy (eg, communicating the business value of HR initiatives, managing HR program roll out to minimize business disruption, etc) Partnering with the business and talent management/staffing and recruiting colleagues on key talent initiatives (eg, workforce planning, hi-potential employee development, succession planning, etc) Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Gurgaon Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : SAP SuccessFactors Employee Central Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery Subject Matter Expert, you will drive innovative practices into delivery and bring depth of expertise to various engagements. Your typical day will involve collaborating with clients to understand their needs, analyzing requirements, and implementing technology best practices. You will also engage in discussions to shape strategies that enhance both Organization's and the client's marketplace reputation, ensuring that emerging ideas are effectively brought to life through your expertise and communication skills. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate workshops and meetings to gather requirements and provide insights.- Mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP SuccessFactors Workforce Analytics.- Strong analytical skills to interpret data and provide actionable insights.- Experience with data visualization tools to present findings effectively.- Ability to communicate complex technical concepts to non-technical stakeholders.- Familiarity with project management methodologies to ensure timely delivery. Additional Information:- The candidate should have minimum 3 years of experience in SAP SuccessFactors Workforce Analytics.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

. Purpose of the role To enable the success of the business and assist senior leaders navigate complex challenges, make informed decisions, and achieve their goals Accountabilities Collaboration with business and senior leadership to develop and implement business strategies that align with organizational goals and regulatory requirements. Liaison between different business units and functions, fostering communication and collaboration. Management and coordination of strategic initiatives, projects, and change management efforts to optimize business processes and strengthen the control environment. Improvement of operational efficiency within the organisation including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity and effectiveness. Development of performance reporting for key metrics that reinforce the strategic objectives of the division and support the external commitments made. Involvement in aspects of financial analysis and budget management, including assistance in financial planning, forecasting, and monitoring of financial performance against targets. Support to business heads in partnership with HR on hiring, workforce planning, joiner/mover/leaver actions. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

EC-Council is hiring! Job Title- Manager, Talent Acquisition Mumbai, India, Onsite working EC-Council (www.eccouncil.org) is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide Position Overview: We are seeking a strategic and experienced Senior Manager, Talent Acquisition, to take ownership of our recruitment efforts, focusing on junior & mid-to-senior management roles. This role is not about transactional recruitment but rather about strategically assessing candidates to ensure a seamless fit with both the position and our organizational goals. You will play a pivotal role in attracting, engaging, and securing exceptional talent, all while maintaining a candidate-focused approach that emphasizes quality over quantity. Key Responsibilities are but not limited to: Talent Pipeline Development Identifying the organization's hiring needs, workforce planning and resource forecasting by working with hiring managers across business units Plan and implement a talent acquisition strategy to improve recruitment and business performance Develop and maintain a strong and diverse talent pipeline aligned with the companys current and future hiring needs. Utilize various sourcing channels, including job boards, social media platforms, networking events, and employee referrals, to identify top-tier candidates. Implement a comprehensive and forward-thinking talent acquisition strategy aimed at attracting high-caliber professionals for mid to senior management roles. Collaborate closely with department leaders and stakeholders to understand organizational goals and tailor hiring plans that align with business objectives. Oversee the full recruitment lifecycle, from sourcing and interviewing candidates to extending offers and ensuring a smooth onboarding process. Employer Branding Strengthen employer branding through targeted and thoughtful recruitment marketing strategies, positioning the company as a top employer within the industry. Ensure a positive candidate experience throughout the recruitment journey, maintaining clear communication, providing timely feedback, and fostering strong relationships. Recruitment Metrics and Reporting Track and analyze recruitment metrics to assess the effectiveness of hiring strategies, ensuring they align with the companys goals. Provide regular reports to senior management, offering insights on recruitment progress, challenges, and opportunities for improvement. Ensure full compliance with employment laws and regulations and stay informed of industry best practices to continuously refine and enhance the recruitment process. Required skills, experience and qualifications: Bachelors/PG in Human Resources is preferred At least 12-15 years of end-to-end recruitment experience in IT & Non-IT hiring, domestic & International positions Flexibility to work overlapping hours with teams located in different time zones. Experience with online networking tools, such as LinkedIn, job boards, social media and ATS platforms Increasing talent sourcing by improving direct hiring. Must have a strong orientation to hiring manager satisfaction, an ability to foster productive team relationships, and work in a team environment. Excellent verbal and written communications skills in English. Strong interpersonal skills Computer literacy, database affinity, conversant with MS Excel, Word & PowerPoint. Ability to work independently while managing recruitment projects from strategy through execution. Experience working with reputable hiring consultants is an added advantage. Experience leading and managing a lean hiring team, motivating them to achieve hiring targets within timelines. Candidates willing to join immediately shall be preferred Additional Information: We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr@eccouncil.org and let us know how we may assist you. To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country. Our Privacy Policy outlines how we collect, use, and protect your personal data during the recruitment process. Please review it to understand our practices: EC-Council Privacy policy - User and company | EC-Council

We are looking for a dynamic HR Business Partner (HRBP) to lead key HR functions for our US/UK accounting projects. The role involves policy formulation, grievance handling, workforce planning, employee relations, performance management, and talent development. Key Responsibilities: 1. Policy Formulation and Implementation: Develop, review, and implement HR policies, ensuring alignment with organizational objectives and compliance with local labor laws. Adapt policies to meet the specific cultural and operational nuances of the US/UK accounting business model 2. Grievance Handling: Serve as the point of contact for employee grievances and concerns, providing effective solutions in a timely and confidential manner. Proactively identify and address potential employee relations issues to foster a harmonious workplace. 3. Workforce Planning: Partner with department heads to assess workforce requirements, plan manpower needs, and execute talent acquisition strategies. Analyse business trends to ensure effective headcount planning aligned with project and seasonal demands. 4. Employee Relations: Build and maintain strong relationships with employees at all levels to create a positive and inclusive work environment. Design and execute employee engagement initiatives tailored to a multi-shift, international business setup. 5. Performance Management: Drive the performance management process, including goal setting, performance reviews, and constructive feedback mechanisms. Collaborate with managers to identify and address performance gaps while nurturing high-potential employees. 6. Talent Development: Identify skill gaps and collaborate with learning & development teams to design and deliver relevant training programs. Support leadership development initiatives and succession planning to build a robust talent pipeline. 7. Compliance and risk mitigation: Ensure compliance with all applicable labor regulations and industry-specific requirements. Minimize legal risks through effective policy enforcement and employee relations practices. 8. HR Analytics and Reporting: Utilize HR metrics and data to identify trends, provide insights, and drive data-informed decision-making. Prepare and present regular reports on workforce trends, attrition, engagement, and productivity. Desired Profile / Criteria / Skills : Key Competencies and Skills: Strong knowledge of HR best practices and labour laws, with exposure to international HR policies. Exceptional interpersonal and communication skills to collaborate effectively with global teams. Proven experience in workforce planning, employee engagement, and grievance resolution. Proficiency in HRMS systems and tools; familiarity with KPO/BPO industry metrics is a plus. Ability to work in a fast-paced, deadline-driven environment, managing multiple priorities effectively. Key Skills : Hr Policy Development Employee Relations Grievance Handling Workforce Planning Talent Development

As an HR Operations Manager at Studio Ardete, you will play a crucial role in workforce planning, recruitment, performance management, compliance, and learning & development. Your responsibilities will include analyzing internal talent gaps, planning recruitment initiatives, managing hiring processes, coordinating employee performance reviews, ensuring compliance with company policies, and supporting employee training programs. You should have proven work experience in HR operations, competency in HR Information Systems (preferably Zoho or similar platforms), proficiency in HR policies and employee relations, and the ability to develop and implement clear and fair company policies. Excellent analytical and decision-making abilities, multitasking skills, and prioritization skills are essential for this role. A Bachelor's degree in Human Resources or a related field is required. This is a full-time position with benefits such as a flexible schedule, health insurance, and Provident Fund. The work schedule is during the day shift, and the preferred location is Manauli, Mohali, Punjab. The role requires in-person work to effectively fulfill the responsibilities associated with HR operations. If you have a minimum of 2 years of experience in operations and a total of 3 years of work experience (preferred), and are looking to contribute to a design firm that values logical and comprehensive designs, this could be the perfect opportunity for you.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. If you are looking for a challenging and rewarding career experience as a Talent Consultant in a high-growth organization, we have a role here. At EY GDS we value wellbeing, curiosity, and agility as an individual. We create teams of inspiring, teaming, and belonging. We care for our business, society, and client. Our purpose is building a better working world. Does that resonate with you We look forward to working with you. You will be responsible for supporting the Talent agenda for a business unit in EY GDS and will be the key point of contact for employees, counselors (managers), and business unit leadership on a range of talent-related matters. You will drive and implement the engagement agenda, work closely with other members of the team to provide change leadership, increase workforce capability, and talent management. You will build a deep understanding of the business unit's direction and Talent related topics/issues to ensure successful implementation of key projects and processes. You will need to be collaborative, influential, and work across functions to execute on attracting, assimilating, developing, engaging, and retaining key talent. You will drive project management for various HR initiatives, including Workforce Planning, Performance Management, Talent transformation, Talent Development, and Reward & Recognition. Your Key Responsibilities - Support the Strategic Talent Consultant in designing a sustainable and scalable engagement framework for the business unit and take ownership for the delivery - Provide support to the business leaders and counsellors in the implementation of engagement initiatives across the business unit - Anticipate issues and needs within the business unit and address these effectively - Provide insight on people issues, particularly ER cases within the business unit, provide a robust point of view on business decisions and their impact upon people - Ensure that all necessary people management and development activity required to support the business unit is delivered in the most professional and effective manner - Execute innovative HR programs - Ensure resolution of HR related issues and handle these effectively within the given timeline, involving the Employee Relation Talent function where required or expected - Facilitate change and support the implementation and successful adoption of special projects and initiatives in the business unit Skills And Attributes For Success - Strong business acumen and commercial awareness, ability to develop clear, actionable plans in support of an overall business unit strategy - Ability to engage and influence others, with good change management skills and a desire to act as a change agent - Strong client focus with the ability to build good relationships with multiple stakeholders across the organization at all levels - Strong Employee Relations experience of complex disciplinary, grievance, and performance management activities, especially with employees in senior management/leadership level - Develop strong relationships with other Talent Centre of Excellence teams to ensure that centrally developed products and initiatives meet the requirements of the business unit - Ability to work with ambiguity and build consensus across diverse, often global, groups To qualify for the role, you must have - Graduate or a post-graduate qualification in a Business or Human Resource discipline is desirable - 6-8 years of proven HR generalist experience (e.g., performance management, employee relations) - Relevant working experience in delivering/managing talent initiatives Ideally, you'll also have - Experience working in a consulting organization or in a similar professional services environment - Experience of working in a cross-border, virtual environment would be beneficial What We Look For - Keen interest to invest time for self-learning, seeking opportunities to work on cross-functional HR projects - Working collaboratively in a team environment - A self-starter, independent-thinker, curious and creative person with a desire and passion What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We will introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career. EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

Job Title: Forecasting Analyst BPO Location: Bangalore CTC: Up to 8 LPA Experience: 2–5 years in workforce forecasting or analytics Job Summary: We are looking for a detail-oriented Forecasting Analyst with experience in BPO workforce planning and demand forecasting. The role involves analyzing historical data, predicting future contact volumes, and building efficient headcount and capacity plans to meet service level targets across voice and non-voice processes. Key Responsibilities: Analyze historical call, chat, and email volumes to build accurate long-term and short-term forecasts Collaborate with WFM, operations, and business leaders to align capacity planning with business goals Create and maintain forecasting models using Excel, WFM tools, and BI platforms Track variances between actual and forecasted volumes and identify root causes Provide hiring recommendations based on FTE forecasts and shrinkage trends Prepare weekly, monthly, and quarterly forecasting reports for internal stakeholders Support budgeting, scheduling, and staffing decisions with actionable insights Required Skills: 2+ years of experience in forecasting within a BPO or contact center environment Proficiency in WFM tools (e.g., NICE IEX, Verint, Aspect, Genesys) Advanced Excel skills (pivot tables, statistical functions, data modeling) Experience with data visualization tools (Tableau, Power BI preferred) Solid understanding of KPIs like SLA, AHT, Occupancy, and Utilization Strong analytical, problem-solving, and presentation skills Ability to work cross-functionally and manage multiple priorities Good to Have: Knowledge of SQL or scripting for data extraction and manipulation Experience in multichannel (voice, email, chat) forecasting Exposure to global delivery models and 24x7 operational environments Familiarity with statistical forecasting methods (e.g., time series, regression)

We are seeking a seasoned and strategic Job Architecture & Job leveling Expert to join our Total Rewards team in India. This role will serve as the global subject matter expert (SME) on job architecture and leveling, responsible for the execution, governance, and continuous enhancement of the organizations job leveling, functional and global career frameworks. The role will actively ensure seamless execution, consistency, fairness, and transparency in how roles are placed in the external and internal career frameworks across the enterprise, and will partner closely with the compensation partners, enabling effective talent management, compensation design, and career progression. This role will also focus on process optimization and partner closely with internal technology and automation teams to enhance efficiency and simplify the delivery of job architecture initiatives. Roles & Responsibilities: Provide strategic oversight and operational management of the global job leveling framework, ensuring consistent application across functions, geographies, and organizational levels. Act as the primary authority on job leveling and architecture, leveraging AI-supported job analysis tools, offering expert guidance and support to Compensation partners and Total Rewards senior leadership. Actively support the develop and maintenance of functional career progression frameworks, in partnership with Compensation partners, business and functional leaders, to support internal mobility and employee development, incorporating AI-based insights to tailor frameworks to evolving workforce skills and career patterns. Lead the end-to-end execution of global job mapping and leveling exercises, ensuring alignment with internal equity and market competitiveness by supporting the integration of AI, and machine learning algorithms and technology to enhance consistency and detect outliers or anomalies. Identify and implement AI & technology improvements to simplify, standardize, and enhance job architecture processes, consistency, user experience, and tools to better support business and HR stakeholders leveraging Collaborate closely with the Total Rewards Technology Manager and Compensation partners to explore and implement AI, technology and scalable solutions that automate and streamline job architecture processes and related processes, like benchmarking. Monitor industry best practices and trends related to AI, Technology, tools, job architecture, career frameworks, and job evaluation methodologies, applying relevant insights to enhance the company s framework, efficiency and consistency Leveraging generative AI tools to develop and maintain SOPs, knowledge bases, and training materials for scalable and up-to-date service delivery Basic Qualifications and Experience: Bachelor s or Master s degree in Human Resources, Business Administration, Industrial/Organizational Psychology, or a related field 5+ years of progressive experience in Total Rewards, Compensation, or Talent Management, with a specific focus on job architecture or career framework design Proven experience in the development and governance of global job leveling frameworks and career path models. Experience with AI-driven analytics tools to evaluate workforce data for job leveling decisions Strong understanding of job evaluation methodologies and principles of internal equity and external market alignment (e.g., Mercer, AON Radford, WillisTowersWatson Global Grading) Skills: Demonstrated ability to manage cross-functional projects with a high degree of accuracy, influence, and confidentiality. Analytical proficiency, with the ability to interpret and combine complex organizational data to drive strategic recommendations and decisions. Excellent stakeholder management and collaboration skills. Experience operating in a matrixed, global environment and navigating across diverse cultural and business landscapes. Curiosity for new technologies and solutions to drive continuous improvement Background in organizational design, change management, or workforce planning is a plus.

Job Title: Human Resources - Business Partner - 10+ Years Experience Location: Noida Sec 63 Department: Human Resources Experience: 10+ years Job Summary: We are seeking a highly experienced and strategic General Manager - Human Resources to drive key HR initiatives and support business goals. The ideal candidate will take full ownership of the HR function , ensuring structured HR processes and reducing dependency on individuals. They must excel in Performance Management (PMS), Learning & Development (LMS), Succession Planning, Talent Acquisition Strategy, Employee Engagement, Retention, and defining Key Responsibility Areas (KRA) & Key Performance Indicators (KPI). Key Responsibilities: 1. Strategic HR Planning & Execution Develop and implement HR strategies aligned with business objectives. Drive HR autonomy by establishing structured HR operations that minimize dependence on individuals. Lead manpower planning to support rapid business growth. Execute change management initiatives to drive organizational transformation. 2. Performance Management & Accountability Design and implement a Performance Management System (PMS) with structured OKRs, KRAs, and KPIs for all employees. Collaborate with department heads to track performance, analyze gaps, and drive accountability. Develop frameworks to evaluate employee productivity and recommend improvements. 3. Learning & Development (LMS) & Succession Planning Oversee the Learning Management System (LMS) and drive continuous employee development. Identify skill gaps and implement leadership development programs. Establish succession planning strategies to ensure leadership continuity and identify high-potential employees for key roles. 4. Talent Acquisition & Workforce Planning Develop and execute a structured talent acquisition strategy to meet hiring goals efficiently. Align hiring plans with sales and finance growth targets , ensuring quality hires at every level. Work closely with external agencies and monitor outsourced HR functions (payroll, compliance, etc.). 5. Employee Engagement & Retention Design and implement high-impact motivation and retention programs to reduce attrition. Develop employee incentive structures and recognition programs tailored to the company culture. Conduct employee satisfaction surveys and proactively address concerns. 6. Grievance Handling & Compliance Act as the primary point of contact for all employee grievances and conflict resolution. Implement a structured grievance redressal system to ensure fair and transparent processes. Ensure compliance with labor laws and internal HR policies. 7. HR Metrics, Analytics & Technology Track HR metrics (e.g., turnover, productivity, performance trends, engagement) and provide data-driven insights. Implement HR dashboards for real-time monitoring of HR effectiveness. Manage HR technology platforms like HRone and drive HR digital transformation. Key Requirements: 10+ years of experience in HR with a strong focus on HRBP functions. Proven experience in HR strategy formulation and execution. Expertise in Performance Management, Learning & Development, Succession Planning, and Employee Engagement. Strong knowledge of HR analytics, HR policies, and labor laws. Ability to work independently and drive HR autonomy within the company. Excellent communication, leadership, and stakeholder management skills. Ability to influence business decisions and align HR with company growth. Preferred Qualifications: Masters degree/MBA in Human Resources or a related field. Certification in HRBP, SHRM, or any strategic HR frameworks is a plus. Experience working in fast-paced, high-growth environments. Why Join Us? Opportunity to build and lead the HR function independently. Be part of a fast-growing company with ambitious expansion plans. Drive strategic HR transformation and create lasting impact. If you are a seasoned HR leader looking for a role where you can drive HR strategy, build a strong work culture, and contribute to business growth , we invite you to apply!

About this role About this role Human Resource Business Partner: We are looking for a qualified HR Business Partner to oversee all human resources operations and ensure they re aligned with our business goals. The HR Business Partner role supports various human resources activities. They work with leadership to understand the business environment and to determine, develop and execute innovative solutions to address work priorities. They also work with HR leadership, functional managers and cross border HR teams, enabling them to guide employees, facilitate engagement, people programs and activities. This role may be reassigned to support different functions from time to time to meet the changing needs of the business. This role is bases in Mumbai and will report into the India Head of HR. Job Summary: The incumbent will be accountable for providing strategic HR advice to the Functional Leaders to improve the quality of decisions and drive value. They will proactively shape business transformation, building organizational capability, leadership strength and performance culture. They will work closely with diverse business leaders to provide thoughtful and relevant HR services/solutions based on a deep understanding of the market and the business. This role will also be responsible for translating strategic business objectives into an effective people plan. The role requires close collaboration with Senior Management and Global HR Business Partners/ colleagues to provide consistent employee experience, one that is in line with our 2030 HR strategy. They will serve as the location lead for Mumbai for the HR team and represent the function in all location s specific initiatives. They will lead a team of 3, potentially 4 HR Business partners across the country that will ensure they have full coverage of their functions across all cities. Key Job Responsibilities: Business partnering, Build a strong relationship with senior line managers. Being a trusted advisor to business, supporting and leading organizational capability development Providing leadership oversight for the site in Mumbai, working closely with senior business leaders and aligned with functional HRBPs to drive focus and site-related people outcomes. Coordinate capability development and workforce planning Driving the people elements of transformation and change. Leading culture and change management and supporting the transformation across the company Consulting with the CoEs to meet the particular needs of the business area and act as an effective steward of the HR Operating Model Implementing and executing people strategy with HRBP of multiple business groups, management and other stakeholders Contributing to long-term goals around business and people development, including succession planning and talent acquisition Participating in HR-projects on a country / regional level. Eligibility Criteria: 15+ years of experience in human resources across HR Generalist + COE roles Experience of managing complex Commercial/functional teams for fast growth organizations undergoing transformation/change Strong preference for significant experience with technology-based skill sets and talent at both the leadership and more junior levels. Experience in delivery of core HR services through end-to-end framework Strong financial & commercial acumen, matrix management, strong communicator, ability to influence and objectively challenge status quo Strong understanding of key HR functional areas including HR Operations, local regulatory compliance, talent practices, compensation and benefits Strong understanding of people-related data analytics and insights to support key business decisions. Ability to work across levels to obtain and use data effectively. Strong work ethic ability to work on their own initiative and manage own time effectively Team player & Collaboration Ability to thrive in an ambiguous and rapidly changing environment, and comfort with highly matrixed organization structure Our benefits . Our hybrid work model BlackRock s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. . This mission would not be possible without our smartest investment the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com / company / blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Internal Firm Services Industry/Sector Management Level Specialist & Summary At PwC, our people in people strategy focus on developing and implementing longterm strategies to align the organisations human capital with its overall business objectives. This involves analysing workforce trends, applying the latest HR strategy, longterm workforce planning and improving overall employee experience. In business partnering at PwC, you will focus on strategic consulting with business stakeholders, advising on people strategies, policies and programmes to achieve current and future business objectives and overcome people related challenges. You will work collaboratively with the wider HR team to shape the Firm s people strategy and priorities based on their understanding of the business as well as influence the business alignment with and adoption of firmwide direction. Why PWC & Summary A career in Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You ll focus on helping the local offices in driving the Firm s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Collaborate with BU / HC leadership to act on the changing needs and priorities of business and develop an appropriate HR strategy to meet business objectives Proactively discuss and propose new HR initiatives, policies, and processes to the Competency leaders in consultation with the BU HC leader and the HC sub teams Identify critical positions for the Competency to develop successionplans for the same Deploy the Performance management agenda for respective BU including setting performance goals, administering appraisal process, appraisal results, handle employee queries etc. and contribute towards maintaining a performance driven culture Provide advice and recommendations to business on employee performance plan including measures, desired results, and standards Lead the year end moderation discussions for employee appraisal process to ensure the reviews are conducted in a nondiscriminatory manner and the employee rating and promotions are fair Programs manage the annual compensation review for the Sub SBU (Competency) in collaboration with the Total Rewards CoE and ensure that implementation of a cohesive market driven compensation philosophy Guide and coach managers on conducting performance coaching discussions for their subordinates and ensure consistency in the performance process within location/ SBU wise Implement and roll out process/ policies/ plans and initiatives whilst managing and promoting them with the support of the Competency leader and HC sub teams Implement and execute special HC projects within the business in conjunction with the business leader Manage exit interviews and support the business in analyzing the data and provide innovative solutions to improve retention rates Manage sensitive employee relation cases in compliance to stipulated procedure outlined by OGC Mandatory skill sets Performance management, grievance handling, employee engagement, end to end employee life cycle Preferred skill sets Human resource, one on one connects, resource management, attrition & exit management Years of experience required 2+ years Education qualification B.Com, BBA, MBA, PGDM, M.Com Education Degrees/Field of Study required Bachelor of Commerce, Bachelor in Business Administration, Postgraduate (Diploma), Master of Business Administration Degrees/Field of Study preferred Required Skills Performance Management (PM) Accepting Feedback, Accepting Feedback, Active Listening, Business Partnering, Business Transformation, Career Development, Change Management, CoCreation, Communication, Data Analytics, DataDriven Decision Making (DIDM), DataDriven Insights, Emotional Regulation, Empathy, Employee Experience, Employee Life Cycle, Executive Negotiation, Human Capital Initiatives, Human Resources (HR) Coaching, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Technology Roadmap, Human Resources (HR) Technology Solution Architecture, Human Resources (HR) Transformation {+ 22 more} No

Assist in workforce planning and recruitment processes for all departments. Coordinate interiews, prepare offer letters, and manage joining formalities. Facilitate new hire orientation and induction sessions. Act as a liaison between employees and management to ensure positie relations. Address grieances, disciplinary issues, and resole conflicts as per company policies. Support the implementation of employee engagement programs and feedback sureys Maintain accurate employee records, attendance, leae, and personal files. Assist in payroll coordination, performance reiews, and appraisal processes. Support in HR audits and ensure compliance with legal and statutory requirements. Ensure implementation of HR policies and procedures in line with labor laws. Stay updated with applicable employment laws and hotel HR best practices. Maintain confidentiality of employee information and HR data.

Act as a key HR advisor and thought partner to senior leadership. Drive the people strategy in alignment with business goals across multiple business units or geographies. Lead org design, workforce planning, and transformation initiatives. Partner with business to build succession plans for key roles. Lead cultural integration and change initiatives across teams during scale-up, restructuring, or M&A. Champion the companys values and drive DEI (Diversity, Equity & Inclusion) initiatives. Act as a change agent to foster agility, resilience, and collaboration. Own end-to-end talent lifecycle: acquisition, development, retention, and exit management. Partner with L&D to build capability frameworks and deliver skill enhancement programs. Analyze talent data to proactively address retention risks and skill gaps. Drive high-performance culture through robust goal setting, reviews, and feedback mechanisms. Partner with C&B (Comp & Ben) to ensure internal parity, market competitiveness, and retention effectiveness. Ensure fairness and transparency in promotions, rewards, and recognition frameworks. Proactively engage with employees to sense issues and strengthen employee relations. Lead complex employee case management and investigations with sensitivity and discretion. Ensure compliance with employment law and internal policies, especially in high-risk scenarios. Use HR dashboards and metrics (attrition, engagement, productivity) to generate actionable insights. Present data-driven recommendations to influence talent decisions and measure ROI of HR initiatives.

JobSummary We are seeking an experienced and strategicSenior HR Manager to lead and manage all HR operations in India. Thisindividual will take full ownership of talent acquisition, performancemanagement, compliance, and HR analytics, while mentoring a growing HR team.The ideal candidate must bring expertise in IT and non-IT recruitment, beproficient with modern HR tools, and have experience in setting up KRA/KPI andKRI frameworks. KeyResponsibilities StrategicHR Leadership Define and execute HR strategies alignedwith business objectives. Partner with senior management toprovide strategic workforce planning and HR insights. TalentAcquisition & Recruitment Operations Oversee end-to-end recruitment withproven experience in IT and non-IT hiring. Utilize platforms such as LinkedInRecruiter, Naukri, Indeed, and other job portals for effective candidatesourcing. Supervise and train HR executives incandidate screening, shortlisting, and scheduling interviews. Performance& Metrics Management Design and implement frameworks for KRA,KPI, and KRI across departments. Conduct performance reviews and assistbusiness heads with setting individual and departmental objectives. Training& Development Assess training needs and implementskill development initiatives. Lead onboarding, induction, andmentorship programs for new hires and HR team members. Compliance& Labour Law Adherence Ensure compliance with local labor laws,employment standards, and internal HR policies. Oversee statutory obligations such asPF, ESI, Gratuity, Shops & Establishment, etc. Maintain HR documentation, auditreadiness, and handle employee grievance redressal. EmployeeEngagement & Culture Foster a high-performance and inclusiveculture through engagement activities and structured feedback systems. Develop employee satisfaction surveysand drive retention strategies. HROperations & Systems Maintain and enhance HRMS and employeedatabase systems. Manage payroll inputs, leave &attendance tracking, F&F settlements, and HR reporting. KeyRequirements Master s Degree in Human Resources,Business Administration, or related field. 7 10 years of HR experience with aminimum of 3 years in a managerial role. Strong recruitment background withhands-on experience in IT hiring. Proficient in using LinkedIn Recruiter,Naukri, Indeed, and other ATS/job boards. Knowledge of Indian labor laws andstatutory HR compliance. Excellent in setting up and managingKRA, KPI, and KRI metrics. Proven leadership in training andmentoring HR executives. Strong communication, negotiation, andinterpersonal skills. Familiarity with modern HRMS anddata-driven decision-making.

Job Summary: At TaskUs, the Senior Operations Manager is a dynamic and strategic leader, entrusted with driving operational excellence across multiple campaigns. You'll be at the helm of delivering top-tier service for our clients, ensuring KPIs are consistently met while fostering a people-first culture that puts our frontline employees first. In this role, innovation, leadership, and a relentless drive for results are key to success. Roles & Responsibilities: Lead and oversee the performance of multiple campaigns , ensuring goals and KPIs are consistently achieved. Directly manage Operations Managers , Team Leaders , and campaign staff across functions. Monitor and manage workforce planning , staffing, training, and quality assurance across operations. Drive a culture of performance, accountability, and employee development by implementing strong coaching and feedback mechanisms. Collaborate with cross-functional teams and senior management to ensure alignment with company goals and client expectations. Maintain open communication channels between frontline employees and leadership to ensure transparency and trust. Serve as the escalation point for complex operational issues and ensure timely resolution. Guide Operations Managers in setting and meeting individual and team goals . Develop and implement process improvements that drive efficiency, scalability, and quality of service. Ensure strict adherence to company policies, compliance standards, and operational procedures. Support the Director of Operations in the development of policies and strategies to improve overall business performance. Build strong relationships with clients by delivering exceptional service and regularly reporting on performance metrics. Qualifications & Requirements: Bachelor's Degree in Business Administration, Management, or a related field (preferred). Minimum of 3 years experience in an operations leadership role, preferably in BPO / contact center environments . Proven experience managing large teams, with direct oversight of at least 600 FTEs . Strong proficiency in MS Office and Google Workspace applications . Demonstrated ability to meet or exceed performance and client satisfaction goals . Excellent communication, customer service, and stakeholder management skills. Strong analytical and problem-solving capabilities; able to leverage data for decision-making. Ability to thrive in a high-pressure, fast-paced, and dynamic environment . Highly organized, results-driven, and adaptable to change. Professional demeanor with a resilient, positive, and team-oriented attitude . Preferred Traits: Hands-on leader who leads by example and supports a #FrontlineFirst culture. Innovative thinker with the ability to drive business transformation. Passionate about employee development , client success , and continuous improvement . Open to working flexible hours, including weekends or holidays, as needed to support operations.

Job Summary: At TaskUs, the Senior Operations Manager is a dynamic and strategic leader, entrusted with driving operational excellence across multiple campaigns. You'll be at the helm of delivering top-tier service for our clients, ensuring KPIs are consistently met while fostering a people-first culture that puts our frontline employees first. In this role, innovation, leadership, and a relentless drive for results are key to success. Roles & Responsibilities: Lead and oversee the performance of multiple campaigns , ensuring goals and KPIs are consistently achieved. Directly manage Operations Managers , Team Leaders , and campaign staff across functions. Monitor and manage workforce planning , staffing, training, and quality assurance across operations. Drive a culture of performance, accountability, and employee development by implementing strong coaching and feedback mechanisms. Collaborate with cross-functional teams and senior management to ensure alignment with company goals and client expectations. Maintain open communication channels between frontline employees and leadership to ensure transparency and trust. Serve as the escalation point for complex operational issues and ensure timely resolution. Guide Operations Managers in setting and meeting individual and team goals . Develop and implement process improvements that drive efficiency, scalability, and quality of service. Ensure strict adherence to company policies, compliance standards, and operational procedures. Support the Director of Operations in the development of policies and strategies to improve overall business performance. Build strong relationships with clients by delivering exceptional service and regularly reporting on performance metrics. Qualifications & Requirements: Bachelor's Degree in Business Administration, Management, or a related field (preferred). Minimum of 3 years experience in an operations leadership role, preferably in BPO / contact center environments . Proven experience managing large teams, with direct oversight of at least 600 FTEs . Strong proficiency in MS Office and Google Workspace applications . Demonstrated ability to meet or exceed performance and client satisfaction goals . Excellent communication, customer service, and stakeholder management skills. Strong analytical and problem-solving capabilities; able to leverage data for decision-making. Ability to thrive in a high-pressure, fast-paced, and dynamic environment . Highly organized, results-driven, and adaptable to change. Professional demeanor with a resilient, positive, and team-oriented attitude . Preferred Traits: Hands-on leader who leads by example and supports a #FrontlineFirst culture. Innovative thinker with the ability to drive business transformation. Passionate about employee development , client success , and continuous improvement . Open to working flexible hours, including weekends or holidays, as needed to support operations.

Job description 8+ years of WFM experience Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used in business cases. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills.