Job Summary: We are seeking a highly experienced Contractor Management Specialist with 8-10 years of expertise in managing contractors, procurement, and supply chain functions. The ideal candidate should have experience handling contract labor, vendor negotiations, compliance management, and workforce deployment while ensuring seamless project execution. The role demands strong leadership, negotiation skills, and a deep understanding of supply chain dynamics in various industries. Key Responsibilities: Contractor & Vendor Management: Oversee and manage third-party contractors, ensuring smooth operations and compliance with contractual agreements. Manpower Planning & Deployment: Supervise, coordinate, and optimize manpower utilization for various projects. Procurement & Sourcing: Identify and engage with reliable contractors, negotiate rates, and establish long-term agreements. Legal & Compliance Management: Ensure compliance with labor laws, industry regulations, and company policies for contractor engagement. Cost & Budget Control: Monitor expenses, control contractor costs, and ensure efficient resource utilization. Performance Evaluation: Track contractor performance, set KPIs, and maintain quality standards. Supply Chain Coordination: Work closely with procurement, logistics, and project teams to ensure uninterrupted service. Risk Management: Identify potential risks in contractor operations and develop strategies for mitigation. Documentation & Reporting: Maintain records of contractor agreements, invoicing, and performance reports. Key Skills & Competencies: Contractor Management Procurement & Vendor Negotiation Supply Chain Optimization Workforce Planning & Supervision Labor Law Compliance Cost Control & Budgeting Risk Assessment & Mitigation Relationship Management Performance Tracking & Reporting Strong Communication & Leadership Educational Qualifications: Bachelors Degree in Supply Chain Management, Business Administration, Procurement, or related field. MBA or Certification in Contract Management/Supply Chain (Preferred).

Responsibilities & Key Deliverables About the role: The HRBP is both a strategic and hands-on role that provides full cycle Human Resources support. The role is critical in executing our people initiatives, providing a great internal customer support, and driving HR functional excellence and process improvement. KEY RESPONSIBILITIES: Provide insights on ground level business challenges and implementation support for establishing organization structure and manpower plan that caters to business needs Drive Strategic Workforce Planning (SWP) to map the people strategy with the business strategy Implement behavioral and functional trainings and programs at Business/Functional level to ensure that capability development needs are adequately met Implement talent management processes at the business/functional level to ensure continuous identification and development of high-potential talent Lead implementation of performance management activities at the business level to ensure adherence with organization-wide PMS guidelines and timelines Manage recruitment and onboarding to ensure on-time availability of manpower in accordance with business/function requirements and facilitate smooth operations Manage total rewards and recognition system for the business/function through streamlined implementation and administration of processes A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement. Partner with business leaders and other functions to maintain a highly motivated and engaged workforce. Provide support for implementation of technology enabled solutions and systems in the respective business units Manage critical employee and HR management aspects such as communications, employee exit, personal data, and grievance redressal to facilitate healthy/harmonious climate within the organization Experience 3 - 6 years of experience Industry Preferred Qualifications MBA in Human Resource Management General Requirements BASIC QUALIFICATIONS: Proven skill in operations and basic software such as Microsoft Word, Excel, Powerpoint, etc. Specific knowledge and experience of human resource theory, functions and practice Proven ability to use initiative in carrying out tasks Proven ability to prioritize tasks and organize workload to ensure short timelines are met with no compromise on quality of deliverables MANDATORY QUALIFICATIONS: Advanced degree from a top tier graduate school. (MBA or Masters in HRM preferred) Strong evidence of stretch assignments that are evidence of superior performance in previous role Bachelor s Degree from an accredited university

Role Summary Report directly to the Program Manager and Promoter. Drive recruitment efforts for both technical and non-technical roles, ensuring alignment with business needs and expansion plans. Play a key role in building the team and supporting workforce planning as the company scales operations in the EMS industry. Key Activities & Role Responsibilities Recruitment Strategy: Collaborate with the Program Manager and Promoter to identify hiring needs and implement effective recruitment strategies. End-to-End Hiring: Manage sourcing, screening, interviewing, and onboarding processes to fill technical and non-technical roles efficiently. Stakeholder Collaboration: Work directly with leadership to align recruitment efforts with business objectives. Candidate Experience: Ensure clear communication and a positive experience for all candidates throughout the hiring lifecycle. Onboarding: Facilitate smooth integration of new hires with role-specific training and orientation. Workforce Planning: Track hiring metrics and anticipate staffing needs to support business growth. Experience & Skillsets Industry Experience: 3+ years of experience in recruitment, HR, or talent acquisition roles, ideally in small or growing organizations. Prior experience hiring for manufacturing or electronics industries (e.g., EMS, PCBA) is a strong plus. Skills, Abilities & Know-how Recruitment Expertise: Deep understanding of modern recruitment tools, sourcing platforms, and techniques. Stakeholder Management: Strong communication skills to work directly with leadership and external vendors. Process-Oriented: Ability to design and refine recruitment processes to scale with business growth. Data-Driven Approach: Proficiency in tracking and analyzing recruitment metrics to improve hiring outcomes. Adaptability: Comfortable managing multiple open positions and adjusting strategies in a fast-paced environment. Additional Information Report to Program Manager and Promoter, leading recruitment for EMS industry roles. Manage end-to-end recruitment from sourcing to onboarding. 3+ years in recruitment, preferably in manufacturing or electronics (EMS, PCBA). Expertise in recruitment tools, sourcing, and stakeholder management. Required Qualification Master of Business Administration (M.B.A.) ,

Recruitment and Staffing Employee Relations Performance Management Training and Development Compensation and Benefits Compliance and Legal HR Policies and Procedures Employee Engagement and Retention Workforce Planning HR Analytics and Reporting Health and Safety Some other important task E-mail & MS-Excel

Req ID: 323235 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Workforce Planning Level 2 Fulfillment Solution Partner to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As a Level 2 Fulfillment Solution Partner in NTT DATA, you will have the opportunity to work with a global organization supporting various technologies. Each person within the Workforce Planning Team will have the opportunity to grow and set their own path to success. The ideal candidate will have experience in Workforce Planning or a related field. Those who are motivated and have a sense of ownership will be successful. Responsibilities Responsible for end-to-end internal staffing/resource management for allotted accounts which includes planning, identifying and allocating employees for projects. Interacts with leaders to validate and qualify resource demand from the perspective of skillset, location, cost and lead time, Assess and advise on fulfillment feasibility, to include any associated risks. Hosts and provides reporting for regular demand fulfillment and bench calls with individual practice groups to ensure proactive communication and resolution of issues. Manages employee ramp-downs prior to coming available to determine if they can be reassigned to any upcoming open demand. Triages Resource Requests (RRs), reviews RRs for accuracy, completeness and compliance, and, if necessary, follow up with initiators to get Resource Requests corrected to achieve approval. Interacts with employees to explain projects and setting/managing on role, technology and domain. Coordinates with various departments like recruitment, training, immigration and employee relations for smooth functioning of Workforce Planning Fulfillment Solution Partner activities. Implements standard procedures to handle recurring activities such as monitoring employee assignment end dates. Manages escalations and complaints from delivery in the Demand & Supply cycle of talent fulfillment. (This could require time spent researching an escalated issue or preparing a detailed report to present to management.) Maintains data integrity in NTT tools by generating multiple reports and analyzing the results to find missing and wrong data that impacts report results. Provides input for bi-monthly and monthly Practice Capability reviews for Leadership meetings. Escalates any concerns to FSP Practice Capability Lead as needed. Required skills Minimum 4 years of Workforce Planning experience in IT/ITES Minimum 3 years of experience using Microsoft Office tools (Word, Excel, PowerPoint, Outlook) Other Preferred Characteristics: Detail-oriented with the ability to work independently Highly skilled in MS Excel and pivot tables Prior experience in recruiting highly preferred Good interpersonal and communication skills, high level of tact, diplomacy, and confidentiality Basic project management skills a plus About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Req ID: 323251 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Workforce Planning Level 2 Fulfillment Solution Partner to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As a Level 2 Fulfillment Solution Partner in NTT DATA, you will have the opportunity to work with a global organization supporting various technologies. Each person within the Workforce Planning Team will have the opportunity to grow and set their own path to success. The ideal candidate will have experience in Workforce Planning or a related field. Those who are motivated and have a sense of ownership will be successful. Responsibilities Responsible for end-to-end internal staffing/resource management for allotted accounts which includes planning, identifying and allocating employees for projects. Interacts with leaders to validate and qualify resource demand from the perspective of skillset, location, cost and lead time, Assess and advise on fulfillment feasibility, to include any associated risks. Hosts and provides reporting for regular demand fulfillment and bench calls with individual practice groups to ensure proactive communication and resolution of issues. Manages employee ramp-downs prior to coming available to determine if they can be reassigned to any upcoming open demand. Triages Resource Requests (RRs), reviews RRs for accuracy, completeness and compliance, and, if necessary, follow up with initiators to get Resource Requests corrected to achieve approval. Interacts with employees to explain projects and setting/managing on role, technology and domain. Coordinates with various departments like recruitment, training, immigration and employee relations for smooth functioning of Workforce Planning Fulfillment Solution Partner activities. Implements standard procedures to handle recurring activities such as monitoring employee assignment end dates. Manages escalations and complaints from delivery in the Demand & Supply cycle of talent fulfillment. (This could require time spent researching an escalated issue or preparing a detailed report to present to management.) Maintains data integrity in NTT tools by generating multiple reports and analyzing the results to find missing and wrong data that impacts report results. Provides input for bi-monthly and monthly Practice Capability reviews for Leadership meetings. Escalates any concerns to FSP Practice Capability Lead as needed. Required skills Minimum 4 years of Workforce Planning experience in IT/ITES Minimum 3 years of experience using Microsoft Office tools (Word, Excel, PowerPoint, Outlook) Other Preferred Characteristics: Detail-oriented with the ability to work independently Highly skilled in MS Excel and pivot tables Prior experience in recruiting highly preferred Good interpersonal and communication skills, high level of tact, diplomacy, and confidentiality Basic project management skills a plus About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area. OR 4-year bachelors degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing the Human Resources Strategy Executes and follows-up on engagement survey related activities. Champions and builds the talent management ranks in support of property and region diversity strategy. Translates business priorities into property Human Resources strategies, plans and actions Implements and sustains Human Resources initiatives at the property. Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. Creates value through proactive approaches that will affect performance outcome or control cost. Monitors effective use of myHR by property managers and employees. Leads and participates in succession management and workforce planning. Responsible for Human Resources strategy and execution. Serves as key change manager for initiatives that have high employee impact. Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment Process Analyzes open positions to balance the development of existing talent and business needs. Serves as coach and expert facilitator of the selection and interviewing process. Surfaces opportunities in work processes and staffing optimization. Makes staffing decisions to manage the talent cadre and pipeline at the property. Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. Monitors sourcing process and outcomes of staffing process. Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation Strategy Remains current and knowledgeable in the internal and external compensation and work competitive environments. Leads the planning of the hourly employee total compensation strategy. Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. Managing Staff Development Activities Ensures completion of the duties and responsibilities of the properties Human Resources staff members, as outlined in applicable job description(s). Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees. Serves as resource to property Human Resources staff on employee relations questions and issues. Continually reinforces positive employee relations concepts. .

Internal Firm Services Industry/Sector Management Level Director & Summary At PwC, our people in people strategy focus on developing and implementing longterm strategies to align the organisations human capital with its overall business objectives. This involves analysing workforce trends, applying the latest HR strategy, longterm workforce planning and improving overall employee experience. In business partnering at PwC, you will focus on strategic consulting with business stakeholders, advising on people strategies, policies and programmes to achieve current and future business objectives and overcome people related challenges. You will work collaboratively with the wider HR team to shape the Firm s people strategy and priorities based on their understanding of the business as well as influence the business alignment with and adoption of firmwide direction. Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. & Summary A career in Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You ll focus on helping the local offices in driving the Firm s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Collaborate with BU / HC leadership to act on the changing needs and priorities of business and develop an appropriate HR strategy to meet business objectives Proactively discuss and propose new HR initiatives, policies, and processes to the Competency leaders in consultation with the BU HC leader and the HC sub teams Identify critical positions for the Competency to develop successionplans for the same Deploy the Performance management agenda for respective BU including setting performance goals, administering appraisal process, appraisal results, handle employee queries etc. and contribute towards maintaining a performance driven culture Provide advice and recommendations to business on employee performance plan including measures, desired results, and standards Lead the year end moderation discussions for employee appraisal process to ensure the reviews are conducted in a nondiscriminatory manner and the employee rating and promotions are fair Programs manage the annual compensation review for the Sub SBU (Competency) in collaboration with the Total Rewards CoE and ensure that implementation of a cohesive market driven compensation philosophy Guide and coach managers on conducting performance coaching discussions for their subordinates and ensure consistency in the performance process within location/ SBU wise Implement and roll out process/ policies/ plans and initiatives whilst managing and promoting them with the support of the Competency leader and HC sub teams Implement and execute special HC projects within the business in conjunction with the business leader Manage exit interviews and support the business in analyzing the data and provide innovative solutions to improve retention rates Manage sensitive employee relation cases in compliance to stipulated procedure outlined by OGC. Mandatory skill sets Performance management, grievance handling, employee engagement, end to end employee life cycle Preferred skill sets Human resource, one on one connects, resource management, attrition & exit management Years of experience required 18+ years Education qualification MBA, PGDM Education Degrees/Field of Study required Master of Business Administration Degrees/Field of Study preferred Required Skills Performance Management (PM) Optional Skills Human Resources (HR) No

Candidate has minimum of 1 year experience, preferable in Workforce Management (WFM) or Resource Management (RM). The primary responsibility is to manage the RM tools and reporting. Candidate needs to act as primary liaison to the recruiting group on behalf of Resource Management. Perform Ad-hoc reporting request. Act as a change agent to stakeholders as the Resource Management group implements new processes and tools. Specifically, will focus on the tactical/transactional areas of our business. Critical skills required: Workable knowledge on MS Office tools. Able to share clear view on written and verbal communication. Good Analytical Skills & problem-solving skills. Pro-active & Positive Attitude. Ability to Work efficiently and effectively in a team. Have the ability to escalate issues with a view to bringing about a win-win resolution. Basic phone & email etiquette are desirable as candidate would need to interact with onshore clients/external entities on a regular basis. Resource should be from either Gurugram or Noida location. Candidate must have 1 year of experience in any domain. Knowledge in MS Excel is mandatory. NP- 0-30days

Job Summary: We are seeking a highly experienced Contractor Management Specialist with 8-10 years of expertise in managing contractors, procurement, and supply chain functions. The ideal candidate should have experience handling contract labor, vendor negotiations, compliance management, and workforce deployment while ensuring seamless project execution. The role demands strong leadership, negotiation skills, and a deep understanding of supply chain dynamics in various industries. Key Responsibilities: Contractor & Vendor Management: Oversee and manage third-party contractors, ensuring smooth operations and compliance with contractual agreements. Manpower Planning & Deployment: Supervise, coordinate, and optimize manpower utilization for various projects. Procurement & Sourcing: Identify and engage with reliable contractors, negotiate rates, and establish long-term agreements. Legal & Compliance Management: Ensure compliance with labor laws, industry regulations, and company policies for contractor engagement. Cost & Budget Control: Monitor expenses, control contractor costs, and ensure efficient resource utilization. Performance Evaluation: Track contractor performance, set KPIs, and maintain quality standards. Supply Chain Coordination: Work closely with procurement, logistics, and project teams to ensure uninterrupted service. Risk Management: Identify potential risks in contractor operations and develop strategies for mitigation. Documentation & Reporting: Maintain records of contractor agreements, invoicing, and performance reports. Key Skills & Competencies: Contractor Management Procurement & Vendor Negotiation Supply Chain Optimization Workforce Planning & Supervision Labor Law Compliance Cost Control & Budgeting Risk Assessment & Mitigation Relationship Management Performance Tracking & Reporting Strong Communication & Leadership Educational Qualifications: Bachelors Degree in Supply Chain Management, Business Administration, Procurement, or related field. MBA or Certification in Contract Management/Supply Chain (Preferred). Keywords workforce planning,labor law compliance,cost control,budgeting,contract negotiation,purchase operations,invoicing,supply chain optimization,ERP,Contractor management*,manpower handling*,procurement*,vendor management*,supply chain*

Job Title: Resource Management Specialist - RMG Team Department: Resource Management Group (RMG) Location: Bangalore Employment Type: Full-Time Experience: 3-7 years Job Summary: We are seeking a proactive and detail-oriented Resource Management Specialist to join our Resource Management Group (RMG). In this role, you will be responsible for managing internal staffing, overseeing onboarding processes, and ensuring efficient bench management. The ideal candidate will have a strong understanding of workforce planning, excellent coordination skills, and the ability to align resources with project needs to drive organizational success. Key Responsibilities: 1. Resource Management: Maintain real-time visibility of resource availability and allocation. Collaborate with delivery and business units to fulfil staffing needs based on project requirements. Track and manage utilization, ensuring optimal workforce productivity. Conduct periodic resource forecasting and capacity planning. 2. Onboarding Coordination: Facilitate end-to-end onboarding of new hires, including documentation, orientation scheduling, and system access. Act as a liaison between HR, IT, and delivery teams to ensure a smooth onboarding experience. Ensure compliance with company policies and guidelines during the onboarding process. 3. Bench Management: Monitor and manage employees on the bench, ensuring timely deployment to new projects. Work closely with the sales and delivery teams to map skills of bench resources to upcoming opportunities. Drive initiatives to reduce bench time and enhance resource engagement. Maintain a bench dashboard with real-time status and profiles. Required Skills and Qualifications: 3-7 years of experience in resource/staffing management, preferably in IT or professional services. Strong understanding of workforce planning, utilization metrics, and project resourcing models. Hands-on experience with onboarding processes and tools. Excellent communication, coordination, and negotiation skills. Proficiency in MS Excel and resourcing tools like SAP, Salesforce, or internal RMS platforms. Ability to work in a fast-paced, dynamic environment and manage multiple stakeholders. Preferred Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. Familiarity with project management concepts and Agile/Scrum environments. Experience working in a global or multi-location setup. Success Traits: Strong interpersonal skills and stakeholder management. Analytical mindset with attention to detail. Results-oriented and proactive problem solver.

Responsibilities: * Lead people ops strategy, oversee L&D, offboarding, comp & benefits. * Collaborate with business leaders on talent acquisition & management. * Manage performance appraisals, workforce planning, HR metrics.

Organizational DevelopmentAssess and advise on opportunities to improve effectiveness and efficiency through changes in structure, process, or job redesign. Learning and DevelopmentUtilize effective processes to determine learning needs, initiate developmental actions and share outcomes across the business to drive performance improvement. HR StrategyContribute to the global unit talent agenda, define priorities surrounding their respective entity or geo aligned to business strategy and work with CoC (Centers of Competence) functions to drive integrated solutions. Provide feedback to the business by monitoring emerging business opportunities and risks; play an active and influential role in the decision-making process and alignment of the business and talent agenda. Talent ManagementDrive the attraction, development, and retention of diverse high caliber talent. Execute the executive lifecycle process as it comes to performance and strategic talent review. Client ManagementParticipate as needed in site strategy and pitching to contribute to overall business growth strategy. Strategic workforce planningAnticipate future talent requirements based on business growth plans, devise strategies to address talent gaps, leverage expertise to facilitate optimal staffing decisions and planning. RewardsPartner with the CoC to ensure competitive compensation and benefits to support the ability to attract and retain top talent; accountable for executive lifecycle process inclusive of compensation, rewards, benefits, etc. EngagementEnsure appropriate strategies and practices are implemented to increase employee engagement and manage risk effectively. Based on the outcomes of employee engagement evaluations, apply organizational actions as needed CultureConsult on business issues to protect, strengthen, and leverage company culture. Cost managementInterpret, analyze, and manage budget to meet or exceed business objectives. AnalyticsLeverage people analytics data and devise insights to create targeted business plans, modify strategies as needed, to evaluate business trends. Primary Skills 15+ years of experience in HRBP in IT company Proven track record as a HR generalist/specialist Experience working in matrixed and global environment/companies Excellent strategy planner to meet company's objectives Strong HR Knowledge HR Policies, Performance management, talent development, career management, reward & compensation processes strategies, diversity management, employee relations, etc. Leveraging Networks Consulting Skills Business Leader Coaching Managing difficult conversations Engage and Build Talent Analyze data Analytics and apply insights from enterprise trends to respective unit Secondary Skills Bachelor's degree required; advanced degree in HR ore related field is preferred SHRM or PHR certification preferred, but not required

If interested, please fill the below form to apply https://forms.office.com/r/41A93Z0RMN Responsibilities Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the phone. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign. Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics. Provide historical reporting compilation as required by the campaign. Manage and enter real time exceptions in WFM software. Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime Track the everyday attendance and provide recommendations for understaffing and overstaffing Review and analyze call/case arrival patterns and provide recommendations to improve customer practice Qualifications One year prior experience working with workforce management technologies preferred. One year using one of the following systems: Intercom, Salesforce, Genesys, or any other WFM tool. Experience with call center reporting and metrics preferred. Proficiency in Microsoft Office Applications including Word, Power Point, Excel, Tableau and other relevant software required. Graduate/ B Degree. Strong Analytical Skills required to critically assess situations and make decisions in real time. Excellent problem solving and decision-making skills. Ability to operate effectively in a team environment. Excellent oral and written communication skills and interpersonal skills.

we are hiring senior manager WFM for Pune location . Shift Timings - Flexible (24*7) Role Overview: Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and Experience: Demonstrated people management experience. Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation. Ability to build, develop and sustain positive partnerships and productive working relationships with all levels of stakeholders (internally and externally), with a commitment to customer service. Stakeholder Management Oversee, manage and monitor Workforce Development activities. In conjunction with the executive management, participate in key stakeholder engagement. Provide strategic direction to program staff to engage stakeholders effectively and develop strong partnerships WFM Process: Responsibilities Good Knowledge of agent scheduling and on floor staffing activity planning Should be able to coordinate with operations Managers and Leads Communicate effectively and close looping with the operations in case of observations Updating status in internal as well as client tools Meet process expectations with high-quality standards and adherence to SLAs Sense of ownership to complete the task satisfactorily Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. Prepare Agent schedules and Daily adherence plans Prepare various Ops production reports Perform RTM role independently Manage Breaks and Resource availability on the floor Contact -Rupali Devlekar E-rupali.devlekar.C@ecler.com M-7678009271

Sr HR Proj Mgmt Specialist - Digital HR Honeywell is looking for a Sr Functional Analyst in our Digital HR Solutions department. This role will partner with Business and IT to manage HR Data Intelligence and Analytics solutions . Our products and services are designed to support our Honeywell employee population. This role needs to find the right balance between compliance, innovation, efficiency, technology and compassion. As a Digital HR Functional Analyst , you will be responsible in working with HR Business partners, Business leaders and users in understanding the requirements and working with IT Business Partners and IT Teams to solution and deliver the requirements. Key Responsibilities: Support Digital HR strategy in the delivery of data intelligence and analytics solutions based on business needs and effectively collaborate with IT for a successful delivery. Drive and deliver Workforce planning, O&M / enhancements Demonstrate a deep understanding of business requirements and translate them into functional system requirements that provide competitive advantage. Assured Project Management provides a smooth delivery, while being compliant, on time, within budget and schedule. Document and manage business requirements. Identify appropriate technology to address business objectives and/or problems in the Data Analytics area. Development of procedure, plans and schedules to manage work deliverables Effectively Communicate the project status, issues, risks in a timely manner to various stakeholders Work closely with business customers of various HR functions and IT team for a successful delivery. Ensure compliance with legal and regulatory requirements. Learn new modules/technology quickly apart from areas of expertise and scale up to the needs of business. Provide guidance and recommendations on how best to leverage the latest technology and processes across the enterprise. Explore opportunities to improve current data intelligence, visualization and reporting processes to make it more business driven through automation, process standardizations etc. Standardize data and report consumption across all functions or business groups. Recognize and adopt best practices in reporting and analysis. Work with data engineering, ML, Predictive Analytics teams to enable the appropriate data capture and storage of key data points... Basic Qualification: Bachelor s degree, or IT, engineering, related technical discipline Should have overall 8 to 10 years of experience with minimum 4 to 6 years of experience working on HR data and technologies. Should have experience in working as Business Analyst Knowledge on HR Tools and Technologies like Oracle HCM, data and processes, Workforce Planning, Talent, Payroll, Benefits, etc. Knowledge on Cloud Datawarehouse platforms such as Microsoft Azure, AWS, Snowflake. Knowledge on Business Intelligence tools like Oracle Analytics(OAC), PowerBI and Tableau Strong critical thinking skills and attention to detail Both technically deep and business savvy enough to interface with all levels and disciplines within the organization Experience in developing requirements and formulating business metrics for reporting Excellent written and verbal communication, interpersonal skills; high-quality document and report preparation. Ability to collaborate across different teams, manage conflict in a positive, flexible way, and reach consensus in a highly differentiated group. Detail orientation with the ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment. Ability to diagnose problems, identify root causes, develop and drive appropriate solutions and to translate customer pain points and leadership goals into project requirements. Ability to build strong relationships and influence others while working in a cross-functional environment, preferably with senior members of the business. WE VALUE Strong business and HR acumen, including strong problem-solving skills, critical and strategic thinking, and self-initiative. Knowledge of Visio, Excel, Word, PowerPoint, Project. Knowledge on web-based systems architecture, service-based architecture, enterprise application architectures Technical background with understanding about infra and applications Individuals who are self-motivated and able to work with little supervision Experience in driving change and delivering bottom line savings Project management experience. PMI and Scrum certification will be an added advantage Ability to coordinate action group groups and influence ideas outside of direct reporting lines Ability to lead, drive change, and influence subject matter experts Experience working in an organization with a global span...

Job Description : We are seeking a highly skilled and experienced Principal Analytics Data Scientist to join our team. The ideal candidate will have a strong background in Oracle HCM, Oracle Fusion Data Intelligence (formerly FAW), OTBI, and BIP Reporting, with knowledge of predictive models and AI/ML. They will be responsible for designing and implementing data warehousing solutions, creating visualizations, and ensuring data security within the HCM domain. You will also be overseeing and managing data programs related to workforce planning, workforce predictive analytics, Oracle HCM analytics, and driving data-driven insights and analytics to optimize operational efficiency and improve decision-making within our organization. Your role is crucial in ensuring the effective utilization of data to drive strategic decision-making and enhance organizational effectiveness. In this role, you will play a key role in leveraging data to optimize workforce planning, enhance HR processes, and align Human Resource (HR) strategies with overall business objectives. Lead the build and development of digital dashboards aligned with enterprise standards. Lead and drive the analytics team to ensure deliverables align with enterprise objectives. Coordinate analytics projects with stakeholders, including senior leadership, HR, IT, architects, and cross platforms. Develop and secure FDI, OTBI, and BIP reports and analytics for data reporting. Contribute to the strategic vision of the Data Science team, providing input on initiatives that align with business objectives Ensure data security and compliance with industry standards in Oracle HCM s OTBI/BIP and FDI. Design star schemas, fact and dimension tables, and perform data modeling. Administer BI tools, including metadata modeling, dashboards, and security. Oversee data programs related to Workforce planning and Oracle HCM analytics. Provide analytical support to HR leaders and develop data analytics strategies to optimize operational efficiency. You Must Have: Proven experience (10+ years) in HR data analysis and analytics, focusing on driving business outcomes. Detailed knowledge of HR KPIs and metrics. Proven leadership experience of leading 3 or more people for analytics development Accomplished skills in building dashboards using reporting tools and able to determine descriptive and prescriptive insights. Preferred to have proficiency in data analysis tools and programming languages (e.g., Excel, SQL, Python, R). Experience with HRIS and other HR-related software platforms. Strong communication skills, with the ability to translate complex data findings into actionable insights. High attention to detail and commitment to data accuracy and integrity. We Value: Bachelors degree in Engineering, Analytics, Business, Statistics, Data Science, or a related field. Masters degree preferred. Strong understanding of workforce census and Oracle HCM analytics. Experience in leveraging data to optimize HR processes and drive strategic decision-making. Knowledge of data governance standards and best practices. Ability to collaborate effectively with cross-functional teams and stakeholders. Experience in leading and ownership of complex data projects

Our mission in Human Resources (HR) function is to help Hitachi Energy stand out when it comes to our people - from leadership, performance and talent management to rewards and career opportunity. In all that we do, we seek to create competitive advantage by dedicating resources to attracting, developing, and retaining talented individuals who are customer-focused, collaborative, innovative and driven. As a core member of the BU-Service team in India, the HR Business Partner is accountable for the overall HR contribution and value-add to the business, translating business goals into HR priorities and ensuring effective implementation in partnership with our HR centers of expertise (COEs) and HR operations. The HRBP will partner with business leaders to: Support and drive the transformation and growth of our business, set and define HR focus areas, develop and drive talent outcomes, support business goals and initiatives by ensuring relevant people capabilities and organizational effectiveness, counsel and coach business leaders and implement solutions; you will contribute to building a positive workplace culture and driving organizational success. How do you make an impact: Accountable for the overall HR contribution and value-add to the business (BU SV), translating business goals into HR priorities and ensuring effective implementation in partnership with the required teams for the Business. Partner with Hub HR Business Partner for Service Business Unit to implement HR priorities in the organization in line with our business unit and people strategy, covering culture, people, and organization utilizing the existing HR solution portfolio or providing new solutions where appropriate; Advise and coach people managers with HR related strategic and operational matters to develop and implement people strategies. Liaison with stakeholders in hiring and employee development initiatives Support, advise and moderate organization and corporate culture as well as change management processes; contribute to the further organizational transformation related goals and initiatives by ensuring relevant people capabilities and organizational effectiveness in close collaboration with HR network. Execute all HR processes within area of responsibility, including workforce planning, succession planning, performance management, talent management, remuneration, workforce reduction, and other processes as applicable, performance of daily operational activities and local HR projects. Deliver day to day HR management contact / relationship for employees, including employee welfare, counselling, grievance redressal, disciplinary processes. Be proactive, independent with interpersonal skills yet business acumen and act with commitment and integrity. Establish internal and external network with the HR community to perform best practice sharing and benchmarking. Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business, other duties and responsibilities as and when required. Your background: Overall, 7 to 10 years of experience in HR with a flair for business partnering. Graduate/ masters degree in human resources/ engineering or any similar education. Strong experience in a global organization with progressive human resources responsibility. Experience dealing with different stakeholder groups in a multinational enterprise. Strong stakeholder management with internal and external partners. Initiative paired with strong communication (verbal/written) and influencing skills. Ability to partner with senior managers, confidence in building high-level relationships and demonstrated ability to push back on senior level managers when appropriate. Self-confident and trustworthy personality with intercultural affinity. Attracting and retaining talent, capability and workforce planning, employee relations, people development, coaching, performance management Clear and critical thinker, translates strategies to actionable plans, aligns HR objectives to business needs, follows through to ensure completion. Result oriented and strategic mindset. Flexibility and strong team working / collaborating. More about us Hitachi Energy is a global technology leader with a combined heritage of almost 250 years, employing around 40000+ people in 90 countries. Headquartered in Switzerland, the business serves utility, industry and infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy storage and data centers. With a proven track record, global footprint and unparalleled installed base, Hitachi Energy balances social, environmental and economic values, and is committed to powering good for a sustainable energy future, with pioneering and digital technologies, as the partner of choice for enabling a stronger, smarter and greener grid. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Innovation www.hitachienergy.com Are you ready for an exciting new Opportunity? Does the above description sound like you? You are welcome to apply! .

Job Description We are seeking passionate Senior Leaders to drive operational excellence at EOSGlobe. As a Senior member of our team It is expected that you are highly collaborative and can build cross-functional relationships with departmental heads and management across the business. You can implement process improvements to enhance efficiencies. You will maximize client engagements and work with your leadership team to develop plans to meet future site needs. You will maintain profit margins and develop internal control systems to ensure accountability. You can implement process improvements to enhance efficiencies. You can drive performance metrics and KPIs independently. You need to be hands-on with operational strategy development. You can take the process/account to new levels of achievement making it a benchmark in the industry. Qualifications : 10+ Years of Experience in the BFSI Sector (Insurance Domain Preferred). Strong financial management and budgeting skills. Ability to make sound business decisions based on data and statistics. Excellent communication and leadership skills. Possess a People-First leadership style Thorough understanding of organizational behavior, workforce planning, metrics, and analytics.

We are seeking a proactive and organized HR Executive to join our Human Resources team at our Mumbai Head Office. In this mid-level role, you will play a key part in managing various HR functions, including recruitment, employee engagement, performance management, and compliance with labor laws. The ideal candidate will work closely with department heads to support workforce planning, maintain HR records, and foster a positive work culture. This role is essential in ensuring smooth HR operations and driving employee satisfaction across the organization. Requirements Key Responsibilities Recruitment & Staffing: Assist in the end-to-end recruitment process including job postings, sourcing candidates, conducting interviews, and onboarding new employees. Employee Relations: Act as a point of contact for employee concerns, handling issues related to workplace policies, grievances, and conflict resolution. Payroll & Benefits: Coordinate with the finance department to ensure accurate and timely processing of payroll, attendance management, and employee benefits administration. Compliance & Legal: Ensure compliance with labor laws and regulations, and maintain employee records in accordance with statutory requirements. Training & Development: Assist in organizing training programs, workshops, and employee development initiatives to enhance skills and productivity. Performance Management: Support the performance appraisal process by coordinating feedback sessions and ensuring timely completion of performance reviews. HR Policies & Procedures: Contribute to the development, implementation, and communication of HR policies and procedures that align with company goals. Employee Engagement: Plan and execute employee engagement activities, fostering a positive work environment and promoting company culture. HR Systems & Reporting: Maintain HR databases and generate reports for management on workforce metrics, including headcount, turnover rates, and training outcomes. Required Qualifications Education: Bachelor s degree in Human Resources, Business Administration, or a related field. Experience: 3-5 years of experience in HR operations, preferably in a dynamic and fast-paced industry. Technical Skills: Proficiency in HR software systems (HRMS, HRIS) and Microsoft Office, especially Excel and PowerPoint. Strong understanding of HR practices, employment laws, and compliance requirements. Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization. Problem Solving: Ability to address employee concerns, mediate disputes, and provide practical HR solutions. Attention to Detail: High level of accuracy in managing employee data, contracts, and reports. Analytical thinker with strong problem-solving skills Self-starter with the ability to work independently and as part of a team Strong ethical standards and discretion in handling sensitive information About the Company Dalmia Polypro is a dynamic and rapidly growing organization operating in the sustainability sector with a specific focus on plastic recycling. We are dedicated to creating a positive environmental impact by implementing innovative recycling solutions and reducing plastic waste. Backed by strong institutional investors, we are poised for significant growth and expansion in the coming years.

Your responsibilities include but not limited to: Business Transformation - You will be responsible for driving cross-functional collaboration at various levels within the center by driving key programs You will be responsible to work with research/consultancy firms and bring in best processes from industry in managing the technology centers You will have to partner with other VCG Tech teams, executives and FP&A to develop and maintain expense and capital budgets for current and future years. Preparing and providing accurate financial updates, including overtime reports, headcount, time reporting, open purchase order reports, monthly budget updates, requisitions, prepaid files, variance analysis, and more. Ensure timely reporting in all required areas. Collaborating with the team to identify opportunities for process and reporting automations Developing strategies to reduce manual work and allocate resources to higher-value activities. Fostering strong business relationships between US and India by partnering with both India and US-based teams. Planning & execution of end-to-end workforce planning, including the facilitation of stakeholder meetings, data analysis, and the creation of compelling recommendations to communicate key findings Accountable for the Strategic Workforce Planning process for each business unit & at the enterprise level to identify synergies and themes Plan the allocation & deployment of resources across appropriate engagements based on business demand and individual skills, experience and developmental opportunities Collaborate with senior leaders, HRBPs, Talent Management, and Diversity Leads to integrate workforce planning goals and to reconcile workforce plans Collaborating with multiple stakeholders to gather data, brainstorm multiple options and make recommendations Providing insights and recommendations to the senior leadership team, based on qualitative and quantitative research Strategic Roadmap: Develop and maintain a roadmap of initiatives that aligns with the organizations strategic goals and evolving industry trends Knowledge Management: Compiling the results of research and organizing them for reusability What were looking for... Ability to bring in discipline and execution focus to the VZI priorities by setting up program management frameworks, governance and reporting structures, measurement KPIs, review cadence etc. Ability to design and implement strategic and workforce planning for a large scale organization, with guidance from Senior leaders. Ability to design and conduct complex quantitative & qualitative analyses to identify trends in workforce management Experience in creating & tracking core strategic workforce planning metrics and relevant scorecards to contribute to the evaluation of the SWP process A go-getter with a strong sense of ownership and accountability Strong ability to multitask, prioritize, work independently and drive issues to resolutions Experience working in cross-functional teams and ability to influence without authority Excellent communication skills - spoken and presentation(decks, insights etc.) skills. Youll need to have: Bachelor's degree or two or more years of work experience. Experience in working closely with Leaders and other key support functions in forming collaborative teams that help execute the Organization priorities Experience in creating a strategic workforce forecast and plan including scenario planning, modeling, conducting environmental scan, performing gap analysis, and monitoring and evaluating workforce plan progress Experience in Finance governance, managing budgets, capital, expenditures. Experience in research and benchmarking (internal/external) on key capabilities to determine recommendations for workforce planning Experience in creating program plans and crafting presentations for senior executives. Experience working in a matrix organization and to drive results at all levels, regardless of reporting structures. Excellent verbal and written communication skills and are comfortable in working up and across the organization Confidence to voice well-informed, dissenting opinions, yet always treat others and their views with respect Excellent stakeholder management skills Even better if you have one or more of the following: Masters degree, preferably in Business Administration/ Management studies Ability to translate complex ideas and express them in concise, simple to understand ways Comfortable working across all levels of an organization

Develop and execute RChilli s AI strategy aligned with business goals. Ensure ethical AI implementation and compliance with industry regulations. Be a change leader in adopting AI across the company. AI-Driven Product Innovation Lead AI research & development for NLP, machine learning, and predictive analytics. Implement AI for automated job descriptions, resume scoring, and candidate recommendations. Oversee AI-powered chatbots, workforce planning, and predictive retention models. Identify opportunities for AI implementation, including: Automated calls for candidate screening, interview scheduling, and feedback collection. AI-powered report generation for HR analytics, performance tracking, and compliance. AI-based note-taking and meeting summarization for enhanced productivity. Technology & Infrastructure Define and implement a scalable AI roadmap. Manage AI infrastructure, data lakes, ETL processes, and automation. Oversee data lakes and ETL tools such as Airflow and NiFi for efficient data management. Ensure robust data engineering and analysis frameworks. Generative AI, Conversational AI & Transformative AI Apply Generative AI for automating job descriptions, resume parsing, and intelligent recommendations. Leverage Conversational AI for chatbots, virtual assistants, and AI-driven HR queries. Utilize Transformative AI for workforce planning, sentiment analysis, and predictive retention models. Tool Identification & Implementation Identify business requirements and assess third-party AI tools available in the market. Implement and integrate AI tools to enhance operations and optimize business processes. Business Integration & Operations Collaborate with cross-functional teams to integrate AI into HRTech solutions. Understand and optimize business processes for AI adoption. Align AI-driven processes with business efficiency and customer needs. Leadership & Talent Development Build and mentor an AI team, fostering a culture of innovation. Promote AI literacy across the organization. Industry Thought Leadership Represent RChilli in AI forums, conferences, and industry partnerships. Stay ahead of AI trends and HRTech advancements. Required Skills & Qualifications: Technical Skills: Master s/Ph.D. in Computer Science, AI, Data Science, or related field. 10+ years of experience in AI/ML, with 5+ years in leadership roles. Expertise in NLP, machine learning, deep learning, and predictive analytics. Experience in AI ethics, governance, and compliance frameworks. Strong proficiency in AI infrastructure, data engineering, and automation tools. Understanding of data lakes, ETL processes, Airflow, and NiFi tools. Clear concepts in data engineering and analysis. Leadership & Business Skills: Strategic thinker with the ability to align AI innovation with business goals. Excellent communication and stakeholder management skills. Experience in building and leading AI teams.

Build a robust organization: You will work alongside the HR Manager for end-to-end recruitment process for junior, mid and senior level leadership team members in both Tech and Business roles. Understand organizational needs: You will support building and driving processes, policies, and workflows that are compliant, efficient, scalable, and reflect Sciative values. Design and define relevant content for Job Descriptions with close collaboration with the hiring managers and roll-out the job descriptions on hiring portals Support employee life cycle: Strategize, reinvent, and execute on-boarding, performance management , workforce planning and development and off boarding. Support set-up of HR Technology stack: Research and identify the right technology vendors to implement best in class HR tech tools, keep HR tools up to date and organized, including during on-boarding and off-boarding. "} {"heading":"Candidate Profile","id":2,"content":" 0-2 years as an HR professional with people and technology . Willing to work in highly agile and evolving startup environment and drive complete HR revolution with the HR Manager. Strong working knowledge of all HR functional area primarily - recruiting, on-boarding, training and development, employee relations, performance management, compensation and benefits. Excellent persuasion and motivational skills. "} As an HR Associate you will be a hands-on professional supporting the HR function, in executing and developing day to day operations associated with HR practices and processes across all functional areas including recruiting, on-boarding, training and development, employee engagement, employee relations, performance management, compensations and benefits and internal communication. The role is critical in executing our people initiatives, providing great internal customer support and driving HR functional excellence and process improvement. Ultimately, you will ensure our company attracts, hires, develops and retains qualified employees.

Job Summary: We are seeking an experienced and dynamic HR Manager to lead our human resources functions The ideal candidate will be responsible for developing HR strategies, overseeing recruitment, ensuring compliance with labor laws, and fostering a positive workplace culture This role requires strong leadership, excellent interpersonal skills, and a deep understanding of HR best practices The HR Manager will play a key role in shaping organizational policies, managing employee relations, and promoting a productive work environment. Key Responsibilities: Develop, implement, and continuously improve HR policies, procedures, and programs aligned with business objectives. Manage the full recruitment lifecycle, including job postings, sourcing, screening, interviewing, selection, onboarding, and employee orientation. Establish and maintain an effective performance management system, including goal setting, appraisals, feedback mechanisms, and performance improvement plans. Oversee employee relations by fostering a positive work environment, addressing grievances, and implementing conflict-resolution strategies. Ensure company-wide compliance with labor laws, employment regulations, and internal policies to mitigate legal risks. Design and implement employee engagement and retention initiatives, including recognition programs, wellness initiatives, and career development plans. Administer payroll, benefits programs, leave policies, and compensation structures while ensuring accuracy and compliance with financial regulations. Plan and execute training and development programs to enhance employee skills, leadership capabilities, and career growth opportunities. Lead diversity, equity, and inclusion (DEI) initiatives to create an inclusive and supportive workplace culture. Maintain comprehensive HR records and generate periodic reports for senior management on workforce analytics, trends, and HR effectiveness. Stay updated on HR trends, industry best practices, and legislative changes to recommend improvements and innovative solutions. Partner with department heads and executives to align HR strategies with organizational goals. Qualifications & Skills: Bachelors or Masters degree in Human Resources, Business Administration, or a related field. Proven experience as an HR Manager or in a similar leadership role, preferably in financial Services. In-depth knowledge of labor laws, HR best practices, and compliance requirements. Strong interpersonal and communication skills with the ability to interact at all levels of the organization. Excellent problem-solving, decision-making, and conflict-resolution abilities. Ability to handle sensitive and confidential information with the utmost discretion. Proficiency in HR software, applicant tracking systems (ATS), and Microsoft Office Suite. Strong leadership, strategic thinking, and organizational skills to drive HR initiatives effectively. Experience in workforce planning, talent management, and succession planning. Preferred Qualifications: Proven ability to implement HR technology solutions and digital HR transformation strategies. Strong background in change management and organizational development. Experience with compensation benchmarking and designing competitive salary structures.

Responsibilities Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the phone. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign. Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics. Provide historical reporting compilation as required by the campaign. Manage and enter real time exceptions in WFM software. Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime Track the everyday attendance and provide recommendations for understaffing and overstaffing Review and analyze call/case arrival patterns and provide recommendations to improve customer practice Qualifications One year prior experience working with workforce management technologies preferred. One year using one of the following systems: Intercom, Salesforce, Genesys, or any other WFM tool. Experience with call center reporting and metrics preferred. Proficiency in Microsoft Office Applications including Word, Power Point, Excel, Tableau and other relevant software required. Graduate/ B Degree. Strong Analytical Skills required to critically assess situations and make decisions in real time. Excellent problem solving and decision-making skills. Ability to operate effectively in a team environment. Excellent oral and written communication skills and interpersonal skills.