2567 Workforce Management Jobs - Page 49

Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with a presence in over 15 countries. With a legacy of over four decades, we are known for our innovative technology and unwavering commitment to client satisfaction. Our affiliates offer electronic brokerage services worldwide, catering to clients in more than 200 countries and territories. We serve a diverse clientele including individual investors, financial advisors, hedge funds, and introducing brokers. Our cutting-edge technology, competitive pricing, and global market reach empower our clients to optimize their investments. Recognized by Barron's as the top online broker for six...

The Operations Manager (Health & Benefits) is responsible for overseeing and optimizing operations within the health and benefits sector. This role ensures that health services and benefit plans are efficiently administered, meeting quality standards and regulatory requirements. Key Responsibilities: Manage ongoing transitions, SLAs, processes, and people. Handle the transition and setup of the Contact Centre. Create Standard Operating Procedures (SOPs) and track go-live progress. Get trained and certified to assist Customer Service Representatives (CSRs) with live work. Complete assigned tasks within the agreed Turnaround Time (TAT) with 100% accuracy Lead a team to ensure client delivery. ...

Experienced in XML, XSLT, and Data Integration to join our team supporting UKG Ready / Kronos projects. Experience in flat file/CSV formats, and designing solutions involving REST API and SOAP API. Work in the Human Capital Management (HCM) domain.

WD job profile Real Time Analyst Position overview As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. Key responsibilities Monitor real time metrics (attendance & schedule adherence, average handle time AHT, automatic call distribution – ACD – talk time, after call work – ACW) to ensure proper staffing levels and compliance with the account’s service level agreements Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence Proactively co...

Basic qualifications • 6+ months of customer service experience • 6+ months of Microsoft Office products and applications experience Preferred qualifications • Working knowledge in Amazon Connect. • 1+ years of customer service experience • 1+ years of Workforce Management (Real Time Monitoring) experience in Call Center environment. • 1+ years of Microsoft Office products and applications experience Working knowledge in Real Time monitoring in Call Center environment (SL, Volume Offered/Incoming/Handled vs. STF/Commit, Outsourcing %, age and size of email backlogs, missed contacts, calls in queue, wait time.) and excel templates. • Able to write root case analysis of any service failure. • ...

Basic qualifications • 6+ months of customer service experience • 6+ months of Microsoft Office products and applications experience Preferred qualifications • Working knowledge in Amazon Connect. • 1+ years of customer service experience • 1+ years of Workforce Management (Real Time Monitoring) experience in Call Center environment. • 1+ years of Microsoft Office products and applications experience Working knowledge in Real Time monitoring in Call Center environment (SL, Volume Offered/Incoming/Handled vs. STF/Commit, Outsourcing %, age and size of email backlogs, missed contacts, calls in queue, wait time.) and excel templates. • Able to write root case analysis of any service failure. • ...

Job Title: Assistant Manager - Work Force Management Type: Full-time, Permanent About Us: Side is a leading provider in the gaming services industry, committed to delivering exceptional experiences for our clients and their customers. We focus on innovative solutions that enhance gaming experiences worldwide. As we continue to expand our operations, we are seeking an Assistant Manager for Work Force Management to join our dedicated team. Role Overview: As the Assistant Manager of Work Force Management, you will play a critical role in ensuring optimal staffing levels, enhancing operational efficiency, and providing exemplary support to various departments. This position is ideal for a data-d...

We are looking for a skilled Senior Manager to lead our workforce management team, with 6-13 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in managing and optimizing workforce performance. Roles and Responsibility Develop and implement effective workforce management strategies to achieve business objectives. Lead and manage a team of professionals to ensure efficient and effective delivery of services. Analyze and resolve complex problems related to workforce management. Collaborate with cross-functional teams to align with business goals. Identify and implement process improvements to increase efficiency and productivity. Dev...

Role & responsibilities : - 10+ years in enterprise software solution sales , experience of selling to large enterprises - Understanding of Banking Financial Services & Insurance (BFSI) ecosystem and buying process with strong account management skills. - Experience of selling solutions to CXOs (CEO, COO, CHRO and CFO) - Prior experience in selling people analytics software or enterprise HR solutions. - Ability to engage and collaborate with multiple stakeholders, CxOs during the sales process - Should be comfortable with building ROI / business case-based selling. - Strong flair in communication and presentation skills. - Should have had sold software products / solutions with ticket size u...

Resource Management Process Owner for Group Services (TPM, Transformation & Portfolio Management) - External Note: This is a Contractual opportunity for 1 year on third party payroll Job Brief: We are seeking a highly motivated and experienced Resource Management Process Owner to lead the development and implementation of resource management processes within our organization. This role is pivotal in ensuring the effective allocation and utilization of resources, driving efficiency, and supporting the strategic goals of the organization. The Resource Management Process Owner will oversee resource administrators and collaborate with various stakeholders to optimize resource planning and manage...

Urgently hiring WFM / RTA Associate - Dialer Operations US Process / NIGHT SHIFT WORK FROM OFFICE Experience of working on US debt collections process as Dialer Executive / WFM / RTA would be an advantage. Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and resp...

About Company: Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an e...

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Rece...

A Career at HARMAN Automotive At HARMAN Automotive, you will have the opportunity to engineer audio systems and integrated technology platforms to enhance the driving experience. By combining ingenuity, in-depth research, and a collaborative spirit with design and engineering excellence, you will contribute to advancing in-vehicle infotainment, safety, efficiency, and enjoyment. About the Role As a part of the SBU Connectivity team, you will play a key role in supporting, tracking, and reviewing Demand and Supply planning across engineering projects and programs. Your responsibilities will include bridging the gap between project demand and resource availability to ensure optimal staffing, u...

Autodesk is looking for a dynamic and experienced Senior Manager of Product to spearhead the strategy, roadmap, and execution for the suite of contact center applications and platforms. In this key role, you will play a crucial part in developing innovative solutions that empower customer service teams, elevate customer experiences, and enhance operational efficiency. You will lead a team of product managers and collaborate closely with cross-functional teams to bring impactful products to fruition. Your responsibilities will include: - Developing a clear product vision, strategy, and roadmap aligned with company objectives and customer needs - Managing the entire product lifecycle from idea...

Oceaneering India Center has been an integral part of operations for Oceaneering's robust product and service offerings worldwide since 2003. The center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics. Our multidisciplinary team offers solutions in Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more. Oceaneering India Center also hosts crucial business functions like Finance, Supply Chain Management, Information Technology, Human Resources, and Health, Safety & E...

As the Production Manager at Tenneco in Bengaluru, you will be responsible for overseeing and managing the production of piston rings to ensure efficiency, quality, and cost-effectiveness. With over 10 years of experience in manufacturing and a Bachelor's degree in mechanical engineering, Production Engineering, or a related field, you will lead a team to optimize manufacturing processes, production planning, and maintenance while ensuring compliance with safety, quality standards, and industry regulations. Your key responsibilities will include overseeing daily piston ring manufacturing operations to ensure optimal productivity, developing and implementing production schedules and workflows...

Responsible for overall hospital administration Coordination with Doctors Ensuring overall smooth operations of the hospital Should be aware of P&L and financial aspects Liaisoning and Inspection by/with concerned govt. authorities

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. With over 20 years of experience, we have established ourselves as a disruptive industry leader by fostering long-term relationships with our brand partners and empowering our employees to drive positive change. We approach every challenge with curiosity, creativity, and innovation to consistently deliver exceptional results. We are currently seeking a Resource Planner to join our Workforce Team and play a crucial role in revolutionizing customer service. As a Resource Planner at IntouchCX, you will be responsible for supporting our resource planning initiatives from a staffin...

You have been tasked with the opportunity to join a fast-growing company in the E-commerce and hyperlocal logistics space as a Head of Operations West. In this role, your primary objective will be to lead and manage operations within a designated region, focusing on driving performance, revenue generation, and upholding the organizational values and culture. Your key responsibilities will include overseeing the operational performance of assigned PODs, offering feedback for continuous improvement, guiding and mentoring POD Owners on strategic initiatives and process enhancements, analyzing performance data to inform decisions regarding hub and manpower expansion, ensuring process compliance ...

You will be overseeing the entire HR function for CareerXperts Technologies, including managing a workforce of 300+ blue-collar and contractual employees across various client sites in India. Your responsibilities will involve ensuring compliance with labor laws and regulations such as PF, ESI, LWF, Gratuity, CLRA, and the Factory Act, as well as handling audits, inspections, and timely submissions. Your role will also focus on designing and implementing engagement programs to enhance morale, reduce absenteeism, and retain employees. You will be responsible for implementing HR policies, maintaining employee records, generating reports for audits and management reviews, and handling conflict ...

EY- Assurance Senior Associate– Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines. Your key responsibilities Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams Work with GDS Service...

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...