2567 Workforce Management Jobs - Page 45

WFM RTA GURGAON Minimum 12 Months WFM RTA International BPO Exp Mandatory Required Candidate profile Atleast 1 year experience as RTA in International process Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 8.3LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs UnderGraduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com ...

Role : Tactical Planning Manager Job Location: Mumbai Experience : 8 to 10 years Mode of work Hybrid, need to travel to Mumbai office as per business requirement at their own cost. Shift timing UK timings 1pm to 10pm 5 days working Mon to Fri We can hire from Pan India Must Have: Tactical planning, MS Excel, Real time analysis, WFM systems (e.g. Aspect & CMS), Excellent planning, organizational and analytical skills, should have managed a team of 5 to 10 individuals. Job description The Tactical Planning Manager is responsible to ensure the delivery of exceptional levels of tactical planning, deploying appropriate resource to meet business needs, leading to the consistent achievement of serv...

We are hiring for Intraday RTA in Movate - Formerly CSS Corp pvt ltd. Note: Candidates must have 2 years of experiences in RTA willing to work in night shifts. Required for Immediate joiner's Role & responsibilities Ensure staffing commitments are met on a real time / interval level basis and establish controls to maintain service level goals Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Respond to client requests on staffing and service related queries accurately and in a timely manner Respond to...

Key Responsibilities: Global Forecasting & Planning Develop and manage short- and long-term forecasts across global regions based on historical data, trends, and business projections. Collaborate with regional leaders to incorporate localized factors and initiatives into forecasting. Design and implement scalable WFM strategies for 24x7 global support operations across voice, email, chat, and social channels. Drive workforce efficiency through strategic planning, real-time staffing adjustments, and workload balancing across sites. Develop country-specific and centralized schedules while adhering to labor laws, time zones, language requirements, and holiday calendars. Ensure flexibility and c...

Role- Workforce Management Location- Mangalore Immediate - 30 Days Skills- BPO International Voice RTA, Advanced Excel, Macros Contact- 7742324144

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Gurgaon Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Candidate should have minimum 2yrs of experience working as Real time analyst in a BPO Qualification - Graduate Shift - Rotational shifts Work Location - Gurgaon Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details. for more details.

Assistant General Manager - Customer Delight: Job Summary: We arelooking for a dynamic and experienced Assistant General Manager (AGM) Customer Delight to lead and oversee large-scale contact centre operationsacross multiple processes. This role demands strong leadership, strategicvision, and operational expertise to drive superior customer service, enhancecustomer satisfaction, and optimize operational efficiencies across diverseteams and service channels. Key Responsibilities: Strategic Leadership & Operational Oversight: Provide leadership and direction for large contact centre operations involving multiple teams and processes, ensuring alignment with company goals and customer experience...

Senior Manager Workforce Management (WFM) IGT Solutions Pvt. Ltd. Location : Pune, India Shifts : Rotational (24x7 environment) Company Profile IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider, specializing in the Travel, Transportation, and Hospitality industry. With over 10,000+ travel experts across 15 global delivery centers , IGT delivers cutting-edge services in Application Development, Testing, Analytics, Contact Center Services , and more. We pride ourselves on offering equal employment opportunities and fostering a diverse, inclusive, and harassment-free workplace. Job Summary We are hiring a Senior Manager Workforce Management (WFM) to lead and manage planning, for...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned wit...

Job description Role: Real Time Analyst Designation: Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned ...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Infor WFM Workbrain Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving acti...

Hi Dear , Job Seeker's We are hiring for Team Leader Position : Team Head /Lead Salary : 35,000 CTC /4.3 LPA Qualification : Graduation /PUC/Diploma Experience: Sales /BFSI / BPO Process: Banking Process Company : Alldigi Tech Location: Bangalore Experience Note : Should have Min 1 years of experience in handling a sales Team Location Note: BTM(SS Plaza) About the Role: We are hiring Team Leaders for a dynamic BPO Sales Process. The ideal candidate should have at least 1 year of experience in handling outbound/inbound sales teams within a BPO environment. This role requires strong leadership skills, sales expertise, and the ability to drive a team towards achieving business targets. Key Resp...

About the Role You would own the P&L of the category and maintain end-to-end visibility of how the category is functioning. Devise and implement strategies for growing the category with plan assortment, prices, offers, promos, etc., of your respective category. Understand consumer behavior, preferences and strategies followed by competitors and spot broader trends to increase SKUs and customer basket size. What you will do You will drive marketplace growth of newly launched categories, keeping in mind the consumer and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as wel...

Job Description Collaborate with sales, marketing, and finance teams to develop accurate demand forecasts. Analyze historical data, market trends, and promotional activities to predict future demand. Maintain optimal inventory levels to meet service level targets and avoid stockouts or excess inventory. Monitor inventory turnover and recommend adjustments to purchasing plans. Work closely with procurement and suppliers to ensure timely delivery of finished goods. Manage lead times and safety stock levels to mitigate supply risks. Align supply plans with production schedules and capacity constraints. Communicate changes in demand to production teams promptly. Utilize ERP and planning systems ...

Oversee daily processing operations, ensure quality standards, coordinate with stakeholders. Responsible for monitoring operations, ensuring compliance with safety regulations managing inventory. Strong leadership, Effective communication.

JOB DISCRIPTION for WFM - Director / Sr. Director / AVP A WFM (Workforce Management) Head is responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives, ensuring efficient operations and cost-effectiveness. This involves forecasting staffing needs, creating schedules, managing real-time performance, and analysing data to improve efficiency and service levels. EDUCATION : MBA in Business Administration or Equivalent EXPERIENCE : 15+ Yrs., minimum 10 yrs. In WFM LOCATION : Bangalore INDUSTRY : BPO (Preferably US HealthCare Domain) CORE RESPONSIBILITIES Strategic Planning: Develop and implement workforce strategies, including forecasting, s...

You will be responsible for the overall electrical and instrument (E&I) maintenance of the Power Plant (PP) unit in Raipur, C.G. This includes planning, scheduling, execution, and documentation of all maintenance activities to ensure maximum production unit efficiency. Additionally, you will drive continuous improvement and cost control/reduction programs for all Power Plant E&I maintenance activities. Your role will involve leading and delivering E&I maintenance activities for machinery and equipment within the Power plant. This includes creating maintenance plans and schedules, tracking manpower utilization, validating work orders, overseeing material procurement and storage, and ensuring ...

As a Visual Management Coordinator at our company, your primary responsibility will be to manage and update visual management in support of the company's well-managed imperative. This includes preparing flow charts and processes, as well as creating training documents and facilitating training sessions. You will also serve as the main contact person for maintaining and supporting internal databases, as well as handling all activities related to Workforce Management resource and schedule recommendations. In this role, attention to detail is crucial, as you will be working on marketing materials, presentations, and various written and visual communications. The ideal candidate will have at lea...

Job Title: Real-Time Analyst (RTA) Location: Bangalore CTC: Up to 5 LPA Notice Period: Immediate to 30 days Experience Required: 14 years Education: Graduate / Undergraduate Industry: BPO / Contact Center Job Summary: We are hiring a Real-Time Analyst responsible for managing and monitoring call center operations in real time. The ideal candidate will be experienced in workforce management tools, queue monitoring, and service level optimization for both domestic and international operations. Key Responsibilities: Monitor real-time call volumes, staffing levels, and agent adherence Manage intraday reports and update stakeholders on SLAs, shrinkage, and deviations Respond to unexpected call vo...

What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / netwo...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients - Grade Specific Operating in at Junior Mid Junior leve...

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical network knowledge Work on ...

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical network knowledge Work on ...