2567 Workforce Management Jobs - Page 44

Overview: TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers. Job Title: HR Assistant II Location: Hyderabad Job Type: Contract Work Type: Onsite Job Description: Key Responsibilities: Working knowledge in Real Time monitoring in Call Center environment (SL, Volume Offered/Incoming/Handled vs. STF/Commit, Outsourcing %, age and size of email backlogs, missed contacts, calls in queue, wait time.) and excel t...

Role & responsibilities Under general supervision, formulates and defines the scope and objectives of systems through research and fact-finding, combined with an understanding of application systems and industry requirements. Applies functional knowledge to design, customize, and configure application and ERP systems, considering system capabilities, capacity, and limitations. Analyzes business and user needs. Performs business analysis of systems and follows through the full development life cycle, including writing functional requirements and developing test plans. Modifies, maintains, and updates complex ERP configuration and program routines. Troubleshoots basic problems and recommends a...

Req ID: 315699 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Telephony - Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Three years or more of relevant experience or equivalent combination or education and work experience VXML, CVP, ICM, CUCM, CUBE Upgrading ICM, CVP, CUCM, Gateways from 12.5 to 12.6 Understanding of Natural Language design and Directed Dialogue design techniques for speech applications Knowledge of various speech engine capabilities and tuning concepts ...

The ideal candidate must possess strong communication skills, with an ability to listen, comprehend information, and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Review tickets/order IDs base on input documents provided by client Communicate effectively to take appropriate steps to resolve customer's proble...

Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. Manage new enhancements/iss...

Responsible for managing day to day network operations and maintenance for certain govt clients at Mumbai. This includes- customer change requests, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of customer network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Pr...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do : - 1. BAU reports Release all daily BAU reports after thorough review. Make sure that all daily reports are Reports are released on time and with accuracy by maintaining tracker. Managing a team who generates and distribute management reports in accurate and timely manner. Generate both periodic and ad hoc reports as needed. Understand customer problems and Provide appropriate technica...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

You will be the AVP of Compensation & Benefits in a leading airline, where you will be instrumental in defining the compensation and benefits strategies for the global organization. Reporting directly to the Head of HR, your role will involve guiding initiatives to attract, retain, and motivate top talent within the industry. Your responsibilities will include designing and implementing innovative compensation strategies aligned with organizational goals and market trends. You will oversee global compensation structures, ensuring compliance with regulations and industry standards. Analyzing workforce data to optimize compensation and benefits will be key, as well as collaborating with HR lea...

The ideal candidate will oversee all operations at the SCS, ensuring efficient assembly, integration, and outfitting of blocks into full ships, as well as ship repair operations in the SCS area. This includes managing departments such as Engineering and Outfitting, Habitability, EE&I, Hull Integration (incl. B&P), Trials and Commissioning, and Dock Master Operations. Additionally, the role requires coordinating with stakeholders such as procurement, stores, contractors, and the Block Construction Site (BCS) to deliver vessels on time, within budget, and to the highest standards of quality, safety, and compliance with international regulations. Responsibilities Strategic Planning: Lead overal...

The Interior Site Supervisor role requires a dedicated and detail-oriented individual with proven experience in managing and executing interior fit-out and finishing works across various project types such as residential, commercial, and retail. The ideal candidate should have a strong understanding of interior materials, specifications, and workmanship standards. An ability to effectively coordinate multiple vendors, contractors, and on-site teams is essential for success in this position. Key responsibilities of the Interior Site Supervisor include: - Interpreting architectural and interior design drawings to ensure accurate execution at the site. - Supervising day-to-day site activities s...

So, what’s the role all about? Seeking a skilled and experienced Professional Services Engineer, you'll be the go-to expert for implementing and optimizing our software solutions ensuring that the software meets the client's needs and integrates seamlessly with their existing systems. How will you make an impact? Implementing various customized java-based solutions on top of NiCE Workforce Management (WFM product on windows and/or Linux environment. Lead product consulting call with customer team – understand their requirement/use case and provide product expertise. Implementation and provide necessary support to customers and 3rd party integrators. Work directly with NiCE internal & custome...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Job Description: Candidate has minimum of 1 year experience, preferable in Workforce Management (WFM) or Resource Management (RM). The primary responsibility is to manage the RM tools and reporting. Candidate needs to act as primary liaison to the recruiting group on behalf of Resource Management. Perform Ad-hoc reporting request. Act as a change agent to stakeholders as the Resource Management group implements new processes and tools. Specifically, will focus on the tactical/transactional areas of our business. Critical skills required: Workable knowledge on MS Office tools. Able to share clear view on written and verbal communication. Good Analytical Skills & problem-solving skills. Pro-ac...

Preferred candidate profile Good communication skills Candidates should have minimum 6 years of experience in scheduling Overall 10 years of experience in WFM or Global Command Center operations should have experience working on IEX tool mandatory Additional details mode of work remote or hybrid shift Flexible to work for US and UK Office location Bommanahalli Bangalore Role & responsibilities Manage the headcount forecasting process with consideration of known business events and strategies Develop, supervise, lead, & coach a specialized Workforce Planning team, from the ground up, in defining best practices for producing accurate forecasts and schedules that will optimize cost effectivenes...

Jul 18, 2025 Location: Bengaluru Designation: Consultant Entity: Deloitte South Asia LLP Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Today s business challenges present a new wave of HR, talent and organization priorities. Deloitte s Human Capita...

Apollo Supply Chain is looking for HR Manager (Workforce Management) to join our dynamic team and embark on a rewarding career journey. Consistently recruiting excellent staff. Maintaining a smooth onboarding process. Training, counseling, and coaching our staff. Resolving conflicts through positive and professional mediation. Carrying out necessary administrative duties. Conducting performance and wage reviews. Developing clear policies and ensuring policy awareness. Creating clear and concise reports. Giving helpful and engaging presentations. Maintaining and reporting on workplace health and safety compliance. Handling workplace investigations, disciplinary, and termination procedures. Ma...

Job Purpose Sr. No. KRA Supporting Action 1 Contract Workforce Management Coordinate and support in managing of contract workforce under contractual agreements for smooth running of unit operations Gate pass system/ compliances, Grievances handling. Monitor quarterly limit of overtime for CL and assist to SH-ER to take suitable action in this regard 2 Statutory Compliances of Contract labour management Adherence to laws, regulations, and statutory requirements set forth by government authorities or regulatory bodies for compliance management To assist SH-ER in 100% compliance : Ensure to zero variance between Monthly Attendance of CL , Wages Register & OT - Payment, Bank Statement and finall...

One should have experience in Logistics/E-Commerce. Must have experience in Offroll Hiring, Vendor Management. Strong leadership, problem-solving, and communication skills. If you meet these qualifications and are ready for a challenging role, we invite you to apply and join our dynamic team at Shadowfax. Role & responsibilities Preferred candidate profile 1) Offroll hiring, Vendor Management. 2) Responsible for elevating the employee experience by driving HR processes for the Pod. 3) Driving change management and ensuring stakeholder management in terms of implementation and adherence to execute central initiatives to help drive a high performing organization 4) Lead and develop a team of H...

As a Workforce Services Senior Analyst at Accenture, you will be part of the Customer Support vertical, where your primary responsibilities will include managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and ensuring the best possible resolutions. Your role will also involve closing faults and complaints within SLAs. Your key focus will be on strategically aligning people and resources to business objectives in order to optimize and automate scheduling and performance management based on agent availability, forecasted call volumes, and revenue targets. The Workforce Management team, to which you will belong, plays a vital role in maximiz...

The Solution Consultant II (Kronos/WFM/HCM Consultant) position at UKG (Ultimate Kronos Group) in Noida, UP, India requires you to leverage cutting-edge technology to deliver superior workforce management solutions to clients. In this role, you will be responsible for collecting, analyzing, and documenting business requirements, creating technical specifications, and ensuring the system's configuration aligns with client needs. Your expertise in workforce management software will be crucial in maximizing benefits for customers. Effective communication skills and the ability to manage complex environments and client relationships are essential for success in this role. Key Responsibilities: -...

As a Machine Resources Manager, your primary responsibility will be to manage and evaluate machine resources to ensure optimal productivity and minimal downtime. You will oversee a large workforce of over 1,000 employees in the manufacturing department, striving to reduce expenses and increase productivity across all product lines. It will be essential to ensure that all employees adhere to industry-standard health and safety guidelines. In this role, you will set ambitious production goals and effectively communicate them to key personnel. Providing motivation, support, and guidance to all employees will be crucial for the overall success of the manufacturing department. You will also be re...

You are an experienced Dialer Admin (Team Member) with at least 1 year of back-office work experience in either Dialer Admin or Email/Chat domain. Your responsibilities include configuring, monitoring, and maintaining dialer systems such as Genesys, Five9, NICE, Avaya, etc. You will manage campaign setup, list management, and pacing strategies to ensure optimal performance. Collaboration with operations, workforce management, and IT teams is essential to align dialer strategies with business goals. Your role involves monitoring real-time performance, troubleshooting dialer-related issues, generating and analyzing dialer performance reports, and recommending improvements. Compliance with regu...