3601 Workforce Management Jobs - Page 42

Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical solutions to drive business growth. Collaborate with cross-functional teams to design and implement process improvements. Provide expert-level support for data-driven decision-making. Stay up-to-date with industry trends and emerging technologies. Develop and maintain detailed documentation of analytical processes and results. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in data analysis tools and technologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-...

About The Role Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years What would you do? To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficiencies What are we looking for? BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive e...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Job Summary: We are seeking a detail-oriented and analytical professional to join our team as an Analyst . The role involves collecting, interpreting, and analyzing data, preparing reports, and providing actionable insights to support decision-making and business growth. Key Responsibilities: Collect, validate, and analyze data from multiple sources to identify trends and patterns. Prepare and deliver accurate reports, dashboards, and presentations for management. Conduct research and benchmarking to support business strategy. Work with cross-functional teams to gather requirements and deliver insights. Identify process improvement opportunities and recommend solutions. Support senior analys...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all cust...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on soci...

About The Role Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years What would you do? To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesBE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in War...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact...

Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource managem...

Excellent technical knowhow and hands on experience in SAP BW4/HANA Good balance of experience in SAP BW4HANA/BW on HANA Modeling, Data extraction and reporting areas Hands on Experience on Business Warehouse Modeling Standard and custom data models & Extractors (ODP & Non ODP) Expertise in SAP and nonSAP extraction and functional aspects End to end development experience in SAP BW4HANA Modelling using ADSOs, Composite Providers, Open ODS views, Transformations, BEX Queries and Native HANA & exposing BW models as HANA views, mixed scenarios, HANA Analysis process Aware about LSA ++ standard methodology and performance optimization concepts, handling complex transformations using ABAP etc Exp...

Proficiency in handling large data using Excel to create various reports and views. Great attention to detail / accuracy and ability to look at the detail but also aggregate information for CIO / COO consumption Ability to prioritize effectively and willing to take on end-to-end responsibility of processes / reports including ensuring they are still fit for purpose and utilized by our stakeholders. This will include - but is not limited to - developing the tooling infrastructure for WPB Technology (Pioneer enhancements, Clarity v Pioneer, central governance and reporting management, enhanced tooling and infrastructure and driving Change Management implementation (e. g. Organizational Design,...

Roles and Responsibilities Manage bench resources effectively by analyzing demand patterns, identifying skill gaps, and developing strategies to optimize utilization. Collaborate with stakeholders to understand business requirements and develop workforce plans that align with organizational goals. Implement capacity management processes to ensure efficient allocation of resources across projects and programs. Develop and maintain relationships with key stakeholders to ensure effective communication and issue resolution. Analyze data to identify trends, opportunities for improvement, and areas for cost reduction. Desired Candidate Profile 14-20 years of experience in Workforce Management (WFM...

Overview. The Intuit WFM Real Time Operations team seeks a strategic and operations-focused leader who will enhance our AI-powered digital and human expertise by prioritizing customer experience and collaborating across functions. The role involves advising Expert Network leadership, aligning strategies for high-quality, scalable customer service, and ensuring effective cross-functional program delivery. The ideal candidate will possess strong data-driven decision-making and communication skills to drive business goal achievement. Furthermore, this individual will champion customer advocacy and serve as the India site ambassador, supporting a 24/7/365 intraday management contract worker team...

Position Purpose The main activities is to maintain Service Level as per ITIL standard. To emphasize the focus on ITIL principles and the responsibility for overseeing service management to ensure efficiency within SLA. Responsibilities Direct Responsibilities Must be ready to work in EMEA shift. ITIL Foundation training expected, certification is desirable. Analytics and Reporting of Change/Incident/Problem Management. Manage relationships with external service providers to ensure seamless delivery of IT services. Develop and maintain IT service catalogs, SLAs and Operational Reports. Conduct regular service reviews with external service providers to achieve business objectives and expectat...

Job Title: Real Time Analyst/Resource Planning Analyst Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role: Communicate to impacted businesses on actions taken and current status Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required Receive, review, and make decision for same d...

Were Hiring Workforce Management (WFM) Professional We are looking for a proactive and experienced WFM Specialist with strong expertise in planning, scheduling, and reporting. If you have a passion for workforce management and the ability to lead with efficiency, wed love to connect with you! Role Requirements: 8+ years of experience in WFM (Scheduling/Reporting/Capacity Planning/Rostering/Attrition/RTA/Skrinkage/Forecasting) Strong knowledge of Excel & reporting tools Excellent communication skills with the ability to drive initiatives Post Graduate qualification Notice Period: Up to 30 days Work Mode & Location: Hybrid Hinjewadi, Pune(Phase 2) 1-way cab drop provided If you meet the criter...

Workforce Management (WFM) Capacity Planning & Forecasting | Bangalore | CL-9 (7+ Yrs) / CL-10 (5+ Yrs) | Up to 15 LPA Job Description Workforce Management (WFM) Specialist / SME We are hiring experienced Workforce Management (WFM) professionals specializing in capacity planning and forecasting for Contact Center, Service, Sales, or Retail operations environments . The role requires expertise in WFM systems, forecasting models, and workforce metrics , ensuring efficient resource allocation and operational excellence. Key Responsibilities: Develop, implement, and maintain capacity planning and forecasting models . Analyze historical data and trends to predict future workforce requirements. Wo...

Job Summary: As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customer's needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders ...

Description We are looking for a Senior Specialist WFM Planning to join our team. The role requires a strong understanding of workforce management, data analysis and forecasting. The ideal candidate will have 2-6 years of experience in workforce management planning and must be able to work in a fast-paced environment. This position is based in India. Responsibilities Develop and maintain accurate workforce management models to support business needs Analyze data and provide insights to optimize staffing levels and improve service delivery Develop and implement forecasting models to ensure adequate staffing levels and meet service level goals Provide recommendations on staffing strategies to ...

What You'll be Doing Have a passion to solve work puzzles in real time Are you looking for an opportunity to experience something new each day In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs. You'll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.You'll report to themanager. You'll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Ty...

e the spark that brightens days and ignite your career with TTEC s award-winning employment experience. As a Specialist Workforce Management Real Time working onsite in Mumbai, India, you ll be a part of bringing humanity to business. #experienceTTEC What You ll be Doing Have a passion to solve work puzzles in real timeAre you looking for an opportunity to experience something new each dayIn this role, youll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs. You ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommen...

Strategy Support the Category Manager in the effective management of strategically important suppliers and the efficient global sourcing of key external workers. Collect and analyze the spend related to the category Supplier Qualification Lead the vendor qualification activities for the vendors identified as strategic in your category. Negotiation and contractualization of Frame Agreement with T2 suppliers of the category Support the Category Manager on the contractualization of Frame Agreement with T1 suppliers of the category Liaise with HR stakeholders and the business to ensure timely definition and implementation of requirements during contract negotiations with owner representatives Su...

As an HR Executive at the company, you will play a vital role in managing various aspects of human resources, including recruitment, employee onboarding, compliance, documentation, client HR coordination, and overall workforce management. Your strong communication skills, organizational abilities, and proactive mindset will be essential in supporting the growing operations. Your key responsibilities will include: - Recruitment & Staffing: - Sourcing, screening, and recruiting candidates as per client requirements. - Maintaining candidate databases and pipeline for future needs. - Scheduling interviews and coordinating with clients. - Employee Lifecycle Management: - Onboarding new hires by h...

**Job Description:** As an HR Manager at Shetron LTD plant in Asangaon, your role will involve overseeing various aspects of human resources management in the Manufacturing Industry - Packaging and Containers sector. You will primarily focus on industrial relations, audit compliance, labor laws, and employee grievances to ensure the smooth functioning of the organization. **Key Responsibilities:** - Ensure legal compliance with all relevant labor laws and regulations - Manage and resolve employee grievances effectively - Implement policies and procedures related to industrial relations - Oversee workforce management to maintain productivity and efficiency - Foster a harmonious work environme...