170 Workforce Jobs - Page 5

We are hiring for Intraday RTA in Movate - Formerly CSS Corp pvt ltd. Note: Candidates must have 2 years of experiences in RTA willing to work in night shifts. Required for Immediate joiner's Role & responsibilities Ensure staffing commitments are met on a real time / interval level basis and establish controls to maintain service level goals Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Respond to client requests on staffing and service related queries accurately and in a timely manner Respond to...

As an organization, NHS Scotland is dedicated to promoting equality and diversity within our team and aims to eradicate any form of unfair discrimination. We strive for a workforce that is genuinely inclusive and where every individual is valued, respected, and empowered to perform at their optimal level. In line with this commitment, NHS Scotland encourages applications from individuals from all backgrounds and segments of society.,

Need an Oracle Cloud EPM Planning Implementation Consultant specializes in implementing and managing Oracle's Enterprise Performance Management (EPM) Cloud Planning solutions, helping organizations with planning, budgeting, and forecasting. We are seeking an experienced Oracle EPM Planning Consultant to support the implementation, enhancement, and optimization of Oracle EPM solutions. The ideal candidate should have expertise in Oracle Planning and Budgeting Cloud Service (PBCS) / Enterprise Planning and Budgeting Cloud Service (EPBCS) , financial modeling, forecasting, and integration with other enterprise applications. Strong skills in Hyperion Planning, Essbase, data management, and scrip...

Urgently hiring WFM / RTA Associate - Dialer Operations US Process / NIGHT SHIFT WORK FROM OFFICE Experience of working on US debt collections process as Dialer Executive / WFM / RTA would be an advantage. Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and resp...

Job Description: As a Real Time Analyst (RTA) based in Pune, MH (work from office) and working in NIGHT SHIFT to support US based customers, your primary responsibility will be to monitor calls service level and support global clients partner locations to ensure they deliver the required productive hours. You will be creating plans and implementing actions to meet Clients" Key Performance Indicators (KPIs) while also overseeing absenteeism, lunch, and break optimization. Additionally, you will be in charge of incident management, providing necessary support to internal teams and partners, as well as tracking the attendance of in-home associates for clients. Responsibilities: - Monitoring cal...

Role & responsibilities - Lead and manage end to end sales lifecycle, lead generation to closure, scale-up and renewals in large enterprises for identified geographies. - Responsible for sales revenues, achieving QoQ Revenue targets for Nippon software - To create a sales funnel of opportunities from existing and new accounts. - Build and grow the relationships across existing sales and delivery network. - Share market insights with the Nippon Product Management team to enhance Nippon's product and solution capabilities. Desired skills / experiences - 10+ years in enterprise software solution sales , experience of selling to large enterprises - Understanding of Banking Financial Services & I...

Role: RTA Analyst Exp: Min 2 years Skills: Real-time queue monitoring, Scheduling and planning of agents, Forecasting call / volume patterns, Short-term schedule adjustments, International Voice Process. Loc: Mangalore HR Kathansh Contact:9950340055

You have led at least 5 full lifecycle Oracle Planning Cloud implementations. You have experience in implementing prebuilt frameworks and/or modules like Financials, Workforce, Capex, Projects, and/or Strategic modeling. Your strong knowledge of Enterprise Planning Business processes and financial reporting is essential for this role. You are experienced in recommending roadmaps and implementation plans. You will collaborate with our team of consultants to utilize industry trends and client requirements in developing high-value solutions. You are enthusiastic about managing and mentoring project team members. Your ability to scope project level of effort, evaluate alternatives, and engage wi...

Role & responsibilities Position Workforce Management Capacity Planner Min. Experience. 2 - 7 years Location - Mumbai ( Preferred ) / Delhi NCR, Noida Office location - Andheri East / Noida Hybrid Mode - ( Only Friday in Office rest 4 Days work remotely ) Working hours - 5:30 PM IST to 2:30 AM IST Company Name : Iqor About the company : iQor is a global leader in intelligent Customer experience BPO Solutions- blending three decades of industry expertise with cutting edge AI to deliver agile, people-first support that drives real results from in-office and at- home settings. Website Link : https://www.iqor.com/ Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensur...

Job Overview: We are seeking talented and experienced IT professionals to work as part-time freelancers, online trainers, interviews & job supports. This role is 100% work-from-home, offering flexibility and an opportunity to collaborate with a reputed consultancy. You will provide online trainings or job support and mentorship to professionals working in real-time IT projects. Key Responsibilities: Offer online training or technical job support in your area of expertise. Assist with problem-solving and provide hands-on solutions to real-time project challenges. Collaborate with clients to ensure project success and client satisfaction. Share your expertise to upskill professionals through m...

Hi All, Currently we are looking for WFM expert for Genus Power Infrastructure Limited, Jaipur. Role: WFM ExpertCompany: Genus Power Infrastructure Ltd.Exp: 4-6 yearsLocation: Jaipur, Jodhpur & Ajmer Overview: Genus Power Infrastructures Ltd., an ISO 9001: 2015 Public Limited Company forms an integral part of the reputed $400 million Kailash Group. The company primarily deals in the manufacturing and distribution of Smart Energy Meters, Power Distribution Management Projects &, Hybrid microcircuits across India as well as globally. Website: https://genuspower.com/ LinkedIn: https://www.linkedin.com/company/genus-power-infrastructures-ltd/posts/?feedView=all Role & responsibilities Configure ...

Roles and Responsibilities Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences, unscheduled breaks, forecast deviations etc Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to plan and process defined Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client & stakeholder requirements Knowledge of trends and total demand and providing relevant inputs to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to...

Sr. Executive RTA (Real Time Analyst) Exp - 2-3 years Location NOIDA (Sector-142) Compensation-4.2 LPA Job Summary: Executive- RTA Workforce Management (WFM) plays a crucial role in overseeing workforce planning, scheduling, real-time monitoring, and performance analysis. This function is essential for driving operational efficiency, optimizing resource use, and ensuring high-quality service delivery aligned with client expectations and business goals BPO Understanding: • Reports – Adherence Report, Realtime SL, Shrinkage Report etc. • KPIs (Key Process Indicators) – SL – Service Level (calls answered within threshold), AHT (Average handling Time), Abandon Rate, ASA (Average Speed of Answer)...

Role : Solution Consultant Skill : Kronos consultant Exp : 6 to 11 years JD as below : Role Overview: As a Sr. Solution Consultant , you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: Requirement Assessment: Conduct workshops with senior members of customer organizati...

OPENING IS ONLY FOR BANGALORE | Real Time Analyst (RTA) | Bangalore | International BPO WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory (MANDATE) Required Candidate profile Atleast 1 year experience as RTA in International process Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCO...

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory (MANDATE) Required Candidate profile At least 1 year experience as RTA in International Voice process (MANDATE) Tool Knowledge IEX, VERINT, AVAYA,Genesys Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: a...

About Airbnb: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people. Key Responsibilities: The Senior Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experienc...

SUMMARY Job Description We are currently looking for skilled Real Time Analysts (RTA) to be part of our dynamic Workforce Management team. The successful candidate will be tasked with real-time monitoring, reporting, and performance analysis across operations, demonstrating a solid understanding of workforce metrics and operational KPIs. Key Responsibilities Monitoring and ensuring daily attendance; calculating and reporting attendance percentages. Analyzing and reporting on SLA adherence, occupancy, productivity, shrinkage, and attrition. Compiling headcount data across various processes and creating attrition reports. Tracking daily associate-wise AHT (Average Handle Time) and escalating a...

Role & responsibilities 6-8 years of experience in implementation of PBCS/ePBCS. At least 2 Planning/PBCS End to End Implementations. Experience with Finance, Capex, Workforce, and good Knowledge in Projects Module. At least 1 End to End Implementation in ePBCS. Hands-on experience in out of box modules like Financial Planning , Workforce and Capex modules. Hands on experience in writing automation scripts and Business rules. Hands on experience with Data Management, EPM Automate. Should have been involved in Business requirement, Solution design, trainings and UAT. Oracle Cloud Certification is an added Advantage. Should possess excellent communication and client facing skills.

Role & responsibilities If you are interested in taking your career to the next level by utilizing and enhancing your software implementation and consulting skills, then this is the job for you! We are seeking talented software implementation professionals who are interested in being part of our dynamic, fast-paced environment and are eager to develop their career and make a difference . You will be joining the Professional Services Consulting (PSC) job family under the workgroup of Global Delivery Services (GDS) for the new customer deployments of UKGR product and work with customers in multiple geographies. The PSC projects scope has multiple roles including Solution Consultants, Integrati...

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory Required Candidate profile - Atleast 1 year experience as RTA in International process - Tool Knowledge IEX, VERINT, AVAYA,Genesys - Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmai...

We are seeking to hire an OCM - Workforce Transformation expert with following competencies : The Job The primary responsibility of the OCM Consultant will be creating and implementing change management strategies and plans which maximize adoption and minimize resistance. Key Responsibilities: The Change Management consultant will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee awareness, adoption and usage of the change. Focus on change impact on people side due to changes in business processes, systems & technology and organization structures. Apply structured methodology and lead change management activities. Assess th...

Job Title : The Contingent Workforce Specialist Location State : Karnataka Location City : Bangalore Experience Required : 2 to 4 Year(s) Shift: Day Shift Work Mode: Onsite Position Type: Contract of 1 year VARITE INDIA PRIVATE LIMITED About The Client: An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print. About The Job: The Contingent Workforce Specialist will provide operational support to the Contingent Workforce Program team. Managing daily ...

Must have a exposure to a complete project lifecycle for a Planning and Budgeting Project. Must have taken ownership of one module within EPBCS. Excellent knowledge on Essbase concepts Must have Experience with EPBCS. Experience in Out-of- Box Modules such as Workforce, Projects, Capex preferred. Proficient in writing Business Rules and Calc scripts Experience with Forms Building, Task List, Security and all other artifacts of the planning tools. Familiar with Application tuning and Optimization Experience in ASO cubes and MDX member formulas Good understanding and experience of Data integration as well as data movement between plan types Expertise in Data Validation Good documentation and p...

We are looking for a results-driven and detail-oriented Assistant Manager MIS & Operations to support the operations department through structured reporting, CRM data management, and cross-functional coordination. The role requires proficiency in MIS tools, CRM systems, and business analytics to enable timely insights and efficient decision-making. Key Responsibilities 1. MIS Reporting & Business Analytics Prepare and share daily reports such as DA Recovery, FTD Target, and ACB reports. Generate and analyze weekly/monthly business reports: DPO penetration, visit reports, revenue analysis, target vs. achievement (CATV & BB), and stock reports. Submit reports to respective stakeholders within ...