170 Workforce Jobs - Page 3

This position is responsible for the solution design and development of EPM Cloud Applications (Primarily Planning & Budgeting) and integrations This position will collaborate with various technical experts within our organization to implement technologies within our Enterprise Performance Management (EPM) system This position will provide best-fit architectural solutions for new initiatives; assist in defining scope and sizing of work; and anchor Proof of Concept developments This position will provide solution architecture for the business problem, platform integration with third party services, designing and developing complex features for clients' business needs Principal Duties and Resp...

Role & responsibilities The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call\Chat volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Assist with projects and other duties as requested or assigned Skills and Qualifications: Must have Microsoft Excel skills Ability to create reports in Excel and forecast results Attention to...

Hiring: WFM Capacity Planning Specialist | Contact Center Operations | [Location] Experience: 4 10 Years CTC: Competitive (based on experience) Location: [Specify Bangalore/Hyderabad/etc.] Notice Period: Immediate to 30 Days Job Description: We are looking for an experienced Workforce Management (WFM) Capacity Planning Specialist with proven expertise in creating and managing capacity files for contact center operations. The role requires strong analytical and planning skills to ensure optimized staffing and efficient resource utilization. Key Responsibilities: Build, maintain, and update capacity planning files/models to align with forecasted demand. Analyze historical data (call volumes, A...

Job description We have a vacancy with below details, Role : Employee helpdesk Experience -1-5 Notice Period : Immediate Joiners to 60 days Interview Mode : virtual Work Mode :WF0 shift time : rotational shift Role & responsibilities Manage HR employee lifecycle related queries and concerns. Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc. Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions. Help resolve major employee grievances...

Configure and implement Kronos modules such as Workforce Timekeeper, Scheduling, Absence Management, Accruals, and Activities . Develop, maintain, and troubleshoot Kronos integrations using Workforce Integration Manager (WIM), Dell Boomi, or other tools . Design and customize Pay Rules, Work Rules, Accruals, Wage Profiles, Labor Levels, and Security Profiles . Perform system upgrades, enhancements, and maintenance of Kronos/UKG environments. Create and optimize reports using tools like BIRT, Oracle PL/SQL, or custom reporting solutions . Manage Kronos clocks (4500, InTouch, Dimensions) and device configurations. Collaborate with business teams to gather requirements, prepare documentation (B...

Lead and supervise the Workforce Management team, providing guidance, coaching, and performance feedback Oversee development and maintenance of short-term, mid-term, and long-term forecasts for call volumes, staffing, and workload Ensure creation and management of agent schedules to meet service level agreements (SLAs) and business needs Monitor real-time performance, make intraday adjustments, and resolve escalations to maintain optimal coverage Analyze historical data and trends to improve forecasting accuracy and workforce planning Collaborate with operations, HR, and leadership to align staffing plans and support hiring decisions Review and present workforce reports and dashboards to sen...

Role - WFM RTA Analyst Exp - Min 2 years Location - Mangaluru | Hyderabad Skills - RTA | Capacity Planning | Scheduling | Forecasting | International process Immediate joiners only | WFO | Both Ways cabs teena.ghrs@gmail.com | 91163 24602

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Analyst will drive capacity planning initi...

Role Overview The Manager MIS & WFM is responsible for forecasting, capacity planning, scheduling, real-time monitoring, and reporting to ensure optimal utilization of manpower and resources. This role acts as a bridge between operations, clients, and leadership , ensuring service levels, efficiency, and business KPIs are consistently met. Key Responsibilities Develop accurate forecasting models based on call volumes, seasonality, and business trends. Create and optimize staffing plans, schedules, and rosters to meet SLA targets. Monitor real-time adherence (RTA) and take proactive measures to minimize SLA misses. Manage shrinkage, absenteeism, and occupancy levels effectively. Coordinate wi...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you And were counting on your unique voice and perspective to help EY become even better, too Join us and build an exceptional experience for yourself, and a better working world for all Job Title: Manager HR Transformation Business Unit: People Consulting The Opportunity At EY, we are helping clients reimagine the future of HR and elevate the employee experience through bold transformation As a HR Transformation Manager within our People Consulting team, will spearhead HR and Workforce Transformation initiatives, focusing on reim...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you And were counting on your unique voice and perspective to help EY become even better, too Join us and build an exceptional experience for yourself, and a better working world for all Job Title: Manager HR Transformation Business Unit: People Consulting The Opportunity At EY, we are helping clients reimagine the future of HR and elevate the employee experience through bold transformation As a HR Transformation Manager within our People Consulting team, will spearhead HR and Workforce Transformation initiatives, focusing on reim...

Hiring for a WFM Role for Multiple locations in India. Mainly Hiring for Gurgaon Bangalore Hyderabad Pune Kolkata Mumbai CTC 6 Lakhs to 18 Lakhs I am interested in candidates. Please apply online to the posting, and will get a call. Regards,

Responsibilities: * Manage planning & scheduling * Ensure compliance with labor laws * Collaborate on capacity planning initiatives * Oversee resource allocation & management

Job description Role & responsibilities 1. Work as factory manager- Oversee factory operations from cutting department to dispatch 2. Co-ordinate with all the departments in factory to complete production in a timely manner 3. Overseeing and supervision of sampling department 4. Delegate work to each and every person/ department in the factory 5. Having contacts to fill any role or arrange people across departments with the factory 6. Achieve shipment dispatch targets 7. Daily production reports to be submitted to management using MS Excel Preferred candidate profile Graduate degree in any field Minimum of 5 years of experience working as a factory manager in export house in leather/ fashion...

Role & responsibilities Location Vikhroli. Shift 24*5 (Any 9 hours working). Monday to Friday. Work from Office- 100% WFA/Payroll CL 8/9/10/11/12 CL 8/9 Candidate with people management exp with good hands on exp into managing stakeholder, client, escalation, data management etc, CL 10 – Acting TL to be considered with domain exp into global Payroll. CL 11 – SME role with domain exp into global WFA/Payroll to be considered. CL 12 – Trainable resources to be considered with domestic/international HRO exp. Looking for someone from 1 to 12 years of experience into domain. We are looking for joining in the month of Jan 2026 .

Role Overview: As an experienced professional in Oracle Planning Cloud implementations, you will play a key role in leading full lifecycle implementations. Your expertise in implementing prebuilt frameworks and modules such as Financials, Workforce, Capex, Projects, and Strategic modeling will be instrumental in delivering successful projects. Your strong understanding of Enterprise Planning Business processes and financial reporting will be crucial for the effective execution of the projects. You will be responsible for recommending roadmaps and implementation plans, collaborating with a team of consultants, and leveraging industry trends to deliver high-value solutions. Additionally, you w...

As an Organizational Analytics (OA) Analyst in the Talent & Organization (T&O) practice at Accenture, your role involves developing and deploying data-driven solutions for People transformation efforts for both global and local clients. Your typical day may include the following responsibilities: - Engaging with clients to understand their challenges, requirements, and concerns in order to determine the best OA solution - Identifying, analyzing, and interpreting trends or patterns in complex data sets to develop business solutions - Defining data-backed people strategies to support business transformational programs - Co-creating solutions and assisting clients in developing action plans - B...

Overview We are seeking enthusiastic Resource Management Analyst to support with workforce management, staffing plan, forecasts, budgets, tracking & reporting across multiple clients. This role will work closely with offshore Resource Manager, Agency project managers, finance teams, and embedded specialty teams to ensure accurate data entry, reporting, and workflow optimization. Responsibilities Assist project managers and program managers in maintaining accurate forecasts, budgets, and staffing plans. Support tracking and reporting across platforms such as ScreenDragon, Power BI, and Workfront. Generate and distribute reports on time tracking, utilization by ensuring data consistency and ac...

Overview Shift Timing - 4:00PM - 1:00AM (IST) Work Location - Chennai / Bangalore / Hyderabad / Gurugram Hybrid Model - 3 Days work from office per week About Role- We are seeking an experienced Resource Manager to support with workforce management, staffing plan, forecasts, budgets, tracking & reporting across multiple clients. This role will work closely with project managers, program managers, finance teams, and embedded specialty teams to ensure accurate data entry, reporting, and workflow optimization. About Omnicom Global Solutions- Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks ...

Proficiency in handling large data using Excel to create various reports and views. Great attention to detail / accuracy and ability to look at the detail but also aggregate information for CIO / COO consumption Ability to prioritize effectively and willing to take on end-to-end responsibility of processes / reports including ensuring they are still fit for purpose and utilized by our stakeholders. This will include - but is not limited to - developing the tooling infrastructure for WPB Technology (Pioneer enhancements, Clarity v Pioneer, central governance and reporting management, enhanced tooling and infrastructure and driving Change Management implementation (e. g. Organizational Design,...

Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights, Key Responsibilities Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistently, Tr...

Requirements Description and Requirements Role: Sr Resource Planner Shift: US Shift timings Experience: 5+ Years Key Skills: Min 1-year experience in Capacity Planning, Exp with Head count planning, Candidate should be from BPO Industry (mandatory), Position overview: As a Senior Resource Planner you use your expertise to produce short and long term plans for seat resources and for frontline team members, You produce simulations of resource maximization, operations transitions within sites/ geographies and provide recommendations on how to improve the accounts resources, You unify planning for accounts supported in multiple locations You contribute to the improvement of performance and devel...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe Every day, Hosts offer unique stays and experiences that make it possible for guests to connect wit...

Our client is a fastest growing Fintech start-up We are looking for a Collections Strategist who will drive data-driven collections strategy, Preferred Experience & Skills: Experience in developing bucket allocation models, prioritization frameworks, and customer contact models and strategies, Design and implement best-time-to-contact models to improve engagement and repayment outcomes, Exposure to working closely with collections operations teams to ensure alignment between strategy and on-ground execution, Hands-on expertise in conducting deep-dive analytics to identify portfolio risks, customer behavior patterns, and actionable insights, Atleast 3 years of experience in collections analyt...

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling reques...