Workforce Analyst | 4 - 6 Years | Hyderabad | Motivity Labs

4.0 - 6.0 years

8 - 10 Lacs

hyderabad

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Workforce analyst JD : Bachelors degree in Business, Statistics, Operations Management, or a related field. Proven experience (3–6 years) in workforce planning or WFM roles (preferably in BPO, ITES, or Customer Support environments). Proficient in Excel , Google Sheets , and workforce management tools (e.g., NICE, Aspect, Verint, Kronos). Strong analytical and problem-solving skills . Ability to interpret data and present insights to both technical and non-technical stakeholders. Good understanding of forecasting models, scheduling strategies , and capacity planning . Familiarity with Power BI / Tableau / SQL is a plus.

Posted 1 month ago

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Workforce Analyst | 4 - 6 Years | Hyderabad | Magellanic Cloud

4.0 - 6.0 years

8 - 10 Lacs

Hyderabad

Work from Office

Posted 2 months ago

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Workforce Analyst JPMorgan Chase Bank

6.0 - 9.0 years

6 - 7 Lacs

Mumbai

Work from Office

As a Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the CIB Solution Center and Commercial Card contact centers. The Workforce Analyst Role is responsible for the real time monitoring of day-to-day service levels for multiple LOB s as well as aligning business resources (our employee schedules) to ensure the line of business achieves key performance standards while maintaining the highest level of service to our call-center specialists. Job Responsibilities Real time monitoring of service level Identify need to increase or decrease off-phone time and employee movement in order to optimize service levels, communicate chan...

Posted 3 months ago

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