UKG Workforce Management/Workforce Solution Manager Rapid Talent Solutions

6.0 - 11.0 years

18 - 30 Lacs

noida, pune

Hybrid

Solution Consultants/Solution Manager - WFM UKG WFM or WFM experience/HCM Related tool similar to UKG modules such as Timekeeping, Accruals, Leave, Scheduling, Forecasting, Attendance, Activities, & Employee Self-Service. Workday, SAP HCM, Oracle HCM

Posted 1 month ago

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Workforce Analyst Alumni Career Site

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a member of the Workforce Management team, you will provide workforce products, technologies, scheduling, forecasting, and real-time support for the CIB Solution Center and Commercial Card contact centers. Your primary responsibility as a Workforce Analyst will be to monitor service levels in real time for multiple Lines of Business (LOBs) and ensure efficient allocation of business resources, specifically employee schedules, to meet key performance standards while delivering top-notch service to call-center specialists. Key Responsibilities: - Monitor service level in real time and adjust off-phone time and employee movement as needed to optimize service levels - Plan and ...

Posted 2 months ago

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Workforce Analyst JPMC Candidate Experience page

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

Role Overview: You will be a Workforce Analyst in the Workforce Management team, providing support for workforce products, technologies, scheduling, forecasting, and real-time support for the CIB Solution Center and Commercial Card contact centers. Your primary responsibility will be the real-time monitoring of service levels for multiple lines of business (LOBs) to ensure optimal performance and alignment of business resources. Key Responsibilities: - Monitor service level in real time and adjust off-phone time and employee movement as needed to optimize service levels - Plan and coordinate off-phone activities, such as specialist meetings, coaching, and department initiatives - Maintain re...

Posted 3 months ago

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Workforce Analyst | 4 - 6 Years | Hyderabad | Motivity Labs

4.0 - 6.0 years

8 - 10 Lacs

hyderabad

Work from Office

Workforce analyst JD : Bachelors degree in Business, Statistics, Operations Management, or a related field. Proven experience (3–6 years) in workforce planning or WFM roles (preferably in BPO, ITES, or Customer Support environments). Proficient in Excel , Google Sheets , and workforce management tools (e.g., NICE, Aspect, Verint, Kronos). Strong analytical and problem-solving skills . Ability to interpret data and present insights to both technical and non-technical stakeholders. Good understanding of forecasting models, scheduling strategies , and capacity planning . Familiarity with Power BI / Tableau / SQL is a plus.

Posted 4 months ago

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Workforce Analyst | 4 - 6 Years | Hyderabad | Magellanic Cloud

4.0 - 6.0 years

8 - 10 Lacs

Hyderabad

Work from Office

Posted 5 months ago

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Workforce Analyst JPMorgan Chase Bank

6.0 - 9.0 years

6 - 7 Lacs

Mumbai

Work from Office

As a Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the CIB Solution Center and Commercial Card contact centers. The Workforce Analyst Role is responsible for the real time monitoring of day-to-day service levels for multiple LOB s as well as aligning business resources (our employee schedules) to ensure the line of business achieves key performance standards while maintaining the highest level of service to our call-center specialists. Job Responsibilities Real time monitoring of service level Identify need to increase or decrease off-phone time and employee movement in order to optimize service levels, communicate chan...

Posted 6 months ago

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