Technical Support Specialist - Logistics Solutions Ewaantech

2.0 - 23.0 years

0 Lacs

ernakulam, kerala

On-site

You are a skilled Technical Support Specialist responsible for providing exceptional support to users of logistics solutions platforms, such as CargoWise and Flexport, in order to ensure seamless logistics operations for freight forwarding and supply chain processes from our Cochin office. Your primary duties include troubleshooting issues, assisting users, and optimizing workflows for logistics platforms. Your key responsibilities will involve supporting users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues through ticketing, chat, email, or phone using systems like Jira or Freshdesk. You will also be assisting with integrations like APIs and EDI, as well as conducting user training and creating training materials. Collaboration with logistics and IT teams to ensure compliance and data accuracy is crucial, along with effective communication in English with users. To excel in this role, you should have a minimum of 2+ years of experience supporting users of logistics solutions platforms like CargoWise and Flexport within a logistics or freight forwarding environment. A bachelor's degree or master's qualification is required. Proficiency in using ticketing systems such as Jira or Freshdesk is essential, along with a strong understanding of logistics processes and familiarity with APIs, XML, EDI, or help desk software. Certification in a logistics platform would be advantageous. Excellent written and spoken English communication skills, strong problem-solving abilities, and a customer-centric approach are also necessary qualities for this position.,

Posted 1 week ago

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Technical Support Executive - Logistics Solutions Ewaantech

2.0 - 23.0 years

0 Lacs

kochi, kerala

On-site

You will be responsible for providing exceptional technical support for users of logistics solutions platforms such as CargoWise and Flexport. This position will be based in our Cochin office and involve troubleshooting issues, assisting users, and ensuring smooth logistics operations for freight forwarding and supply chain processes. Your main responsibilities will include supporting users on logistics platforms, resolving technical issues through ticketing, chat, email, or phone using systems like Jira or Freshdesk. Additionally, you will assist with integrations (e.g., APIs, EDI), optimize workflows, train users, and collaborate with logistics and IT teams to ensure compliance and data accuracy. To qualify for this role, you should have at least 2 years of experience in customer/technical support, specifically supporting users on logistics solutions platforms like Flexport. You should also possess a strong understanding of logistics processes, familiarity with APIs, XML, EDI, and help desk software. Certification in a logistics platform is a plus, along with excellent written and spoken English communication skills and strong problem-solving abilities. This role requires you to work from our Cochin office and offers the benefit of a 5-day work week. If you meet the qualifications and are looking to utilize your technical support skills in a logistics environment, we encourage you to apply for this position.,

Posted 2 weeks ago

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