369 Workflows Jobs - Page 14

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

We are seeking an experienced Adobe Workfront Developer with expertise in Workfront and Workfront Fusion to design, implement, and optimise work management and automation solutions. The ideal candidate will have a strong technical and functional understanding of Adobe Workfront, extensive experience with workflow automation, and the ability to mentor teams while driving system efficiency. Role Expectations : - Design, develop, and maintain workflow automation using Adobe Workfront and Workfront Fusion. - Configure Workfront objects, including custom forms, templates, approval workflows, access levels, and layout templates to optimize user experience. - Automate business processes and optimize workflow performance using Workfront Fusion and APIs. - Integrate Adobe Workfront with Adobe Experience Manager (AEM), Adobe Assets, and other third-party applications. - Develop and maintain Workfront Fusion automation workflows to streamline processes. - Ensure seamless data flow between Workfront and other enterprise tools using native connectors and APIs. - Configure Workfront features, such as custom forms, templates, approval workflows, and advanced reporting (text mode). - Develop and maintain integrations using Workfront Fusion with AEM, Adobe Assets, and other enterprise tools. Must Have : - Deep knowledge of Adobe Workfront, including setup, object types, and reporting. - Experience with Workfront Fusion and workflow automation. - Strong understanding of integration processes with AEM and other enterprise tools. - Strong troubleshooting skills for resolving Workfront and Fusion-related issues. Nice to Have : - Familiarity with advanced reporting (text mode) in Workfront. - Experience with system governance and managing user access levels. Experience : - 1+ years of Workfront implementation experience for large organisations. - 1+ years of experience with Workfront Fusion integration. - Hands-on experience with Workfront setup, workflows, and reporting dashboards. Certifications : - Adobe Workfront Developer Core & Fusion Certifications. - A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is preferred.

We are seeking an experienced Adobe Workfront Developer with expertise in Workfront and Workfront Fusion to design, implement, and optimise work management and automation solutions. The ideal candidate will have a strong technical and functional understanding of Adobe Workfront, extensive experience with workflow automation, and the ability to mentor teams while driving system efficiency. Role Expectations : - Design, develop, and maintain workflow automation using Adobe Workfront and Workfront Fusion. - Configure Workfront objects, including custom forms, templates, approval workflows, access levels, and layout templates to optimize user experience. - Automate business processes and optimize workflow performance using Workfront Fusion and APIs. - Integrate Adobe Workfront with Adobe Experience Manager (AEM), Adobe Assets, and other third-party applications. - Develop and maintain Workfront Fusion automation workflows to streamline processes. - Ensure seamless data flow between Workfront and other enterprise tools using native connectors and APIs. - Configure Workfront features, such as custom forms, templates, approval workflows, and advanced reporting (text mode). - Develop and maintain integrations using Workfront Fusion with AEM, Adobe Assets, and other enterprise tools. Must Have : - Deep knowledge of Adobe Workfront, including setup, object types, and reporting. - Experience with Workfront Fusion and workflow automation. - Strong understanding of integration processes with AEM and other enterprise tools. - Strong troubleshooting skills for resolving Workfront and Fusion-related issues. Nice to Have : - Familiarity with advanced reporting (text mode) in Workfront. - Experience with system governance and managing user access levels. Experience : - 1+ years of Workfront implementation experience for large organisations. - 1+ years of experience with Workfront Fusion integration. - Hands-on experience with Workfront setup, workflows, and reporting dashboards. Certifications : - Adobe Workfront Developer Core & Fusion Certifications. - A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is preferred.

We are seeking an experienced Adobe Workfront Developer with expertise in Workfront and Workfront Fusion to design, implement, and optimise work management and automation solutions. The ideal candidate will have a strong technical and functional understanding of Adobe Workfront, extensive experience with workflow automation, and the ability to mentor teams while driving system efficiency. Role Expectations : - Design, develop, and maintain workflow automation using Adobe Workfront and Workfront Fusion. - Configure Workfront objects, including custom forms, templates, approval workflows, access levels, and layout templates to optimize user experience. - Automate business processes and optimize workflow performance using Workfront Fusion and APIs. - Integrate Adobe Workfront with Adobe Experience Manager (AEM), Adobe Assets, and other third-party applications. - Develop and maintain Workfront Fusion automation workflows to streamline processes. - Ensure seamless data flow between Workfront and other enterprise tools using native connectors and APIs. - Configure Workfront features, such as custom forms, templates, approval workflows, and advanced reporting (text mode). - Develop and maintain integrations using Workfront Fusion with AEM, Adobe Assets, and other enterprise tools. Must Have : - Deep knowledge of Adobe Workfront, including setup, object types, and reporting. - Experience with Workfront Fusion and workflow automation. - Strong understanding of integration processes with AEM and other enterprise tools. - Strong troubleshooting skills for resolving Workfront and Fusion-related issues. Nice to Have : - Familiarity with advanced reporting (text mode) in Workfront. - Experience with system governance and managing user access levels. Experience : - 1+ years of Workfront implementation experience for large organisations. - 1+ years of experience with Workfront Fusion integration. - Hands-on experience with Workfront setup, workflows, and reporting dashboards. Certifications : - Adobe Workfront Developer Core & Fusion Certifications. - A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is preferred.

We are seeking an experienced Adobe Workfront Developer with expertise in Workfront and Workfront Fusion to design, implement, and optimise work management and automation solutions. The ideal candidate will have a strong technical and functional understanding of Adobe Workfront, extensive experience with workflow automation, and the ability to mentor teams while driving system efficiency. Role Expectations : - Design, develop, and maintain workflow automation using Adobe Workfront and Workfront Fusion. - Configure Workfront objects, including custom forms, templates, approval workflows, access levels, and layout templates to optimize user experience. - Automate business processes and optimize workflow performance using Workfront Fusion and APIs. - Integrate Adobe Workfront with Adobe Experience Manager (AEM), Adobe Assets, and other third-party applications. - Develop and maintain Workfront Fusion automation workflows to streamline processes. - Ensure seamless data flow between Workfront and other enterprise tools using native connectors and APIs. - Configure Workfront features, such as custom forms, templates, approval workflows, and advanced reporting (text mode). - Develop and maintain integrations using Workfront Fusion with AEM, Adobe Assets, and other enterprise tools. Must Have : - Deep knowledge of Adobe Workfront, including setup, object types, and reporting. - Experience with Workfront Fusion and workflow automation. - Strong understanding of integration processes with AEM and other enterprise tools. - Strong troubleshooting skills for resolving Workfront and Fusion-related issues. Nice to Have : - Familiarity with advanced reporting (text mode) in Workfront. - Experience with system governance and managing user access levels. Experience : - 1+ years of Workfront implementation experience for large organisations. - 1+ years of experience with Workfront Fusion integration. - Hands-on experience with Workfront setup, workflows, and reporting dashboards. Certifications : - Adobe Workfront Developer Core & Fusion Certifications. - A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is preferred.

Job Description : We are seeking an experienced Adobe Workfront Developer with expertise in Workfront and Workfront Fusion to design, implement, and optimise work management and automation solutions. The ideal candidate will have a strong technical and functional understanding of Adobe Workfront, extensive experience with workflow automation, and the ability to mentor teams while driving system efficiency. Role Expectations : - Design, develop, and maintain workflow automation using Adobe Workfront and Workfront Fusion. - Configure Workfront objects, including custom forms, templates, approval workflows, access levels, and layout templates to optimize user experience. - Automate business processes and optimize workflow performance using Workfront Fusion and APIs. - Integrate Adobe Workfront with Adobe Experience Manager (AEM), Adobe Assets, and other third-party applications. - Develop and maintain Workfront Fusion automation workflows to streamline processes. - Ensure seamless data flow between Workfront and other enterprise tools using native connectors and APIs. - Configure Workfront features, such as custom forms, templates, approval workflows, and advanced reporting (text mode). - Develop and maintain integrations using Workfront Fusion with AEM, Adobe Assets, and other enterprise tools. Must Have : - Deep knowledge of Adobe Workfront, including setup, object types, and reporting. - Experience with Workfront Fusion and workflow automation. - Strong understanding of integration processes with AEM and other enterprise tools. - Strong troubleshooting skills for resolving Workfront and Fusion-related issues. Nice to Have : - Familiarity with advanced reporting (text mode) in Workfront. - Experience with system governance and managing user access levels. Experience : - 1+ years of Workfront implementation experience for large organisations. - 1+ years of experience with Workfront Fusion integration. - Hands-on experience with Workfront setup, workflows, and reporting dashboards. Certifications : - Adobe Workfront Developer Core & Fusion Certifications. - A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is preferred.

Job Description : We are seeking an experienced Adobe Workfront Developer with expertise in Workfront and Workfront Fusion to design, implement, and optimise work management and automation solutions. The ideal candidate will have a strong technical and functional understanding of Adobe Workfront, extensive experience with workflow automation, and the ability to mentor teams while driving system efficiency. Role Expectations : - Design, develop, and maintain workflow automation using Adobe Workfront and Workfront Fusion. - Configure Workfront objects, including custom forms, templates, approval workflows, access levels, and layout templates to optimize user experience. - Automate business processes and optimize workflow performance using Workfront Fusion and APIs. - Integrate Adobe Workfront with Adobe Experience Manager (AEM), Adobe Assets, and other third-party applications. - Develop and maintain Workfront Fusion automation workflows to streamline processes. - Ensure seamless data flow between Workfront and other enterprise tools using native connectors and APIs. - Configure Workfront features, such as custom forms, templates, approval workflows, and advanced reporting (text mode). - Develop and maintain integrations using Workfront Fusion with AEM, Adobe Assets, and other enterprise tools. Must Have : - Deep knowledge of Adobe Workfront, including setup, object types, and reporting. - Experience with Workfront Fusion and workflow automation. - Strong understanding of integration processes with AEM and other enterprise tools. - Strong troubleshooting skills for resolving Workfront and Fusion-related issues. Nice to Have : - Familiarity with advanced reporting (text mode) in Workfront. - Experience with system governance and managing user access levels. Experience : - 1+ years of Workfront implementation experience for large organisations. - 1+ years of experience with Workfront Fusion integration. - Hands-on experience with Workfront setup, workflows, and reporting dashboards. Certifications : - Adobe Workfront Developer Core & Fusion Certifications. - A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is preferred.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills

Responsibilities : - Review configurations done by the implementation team and offer recommendations - Execute data migration for 3 - 5 years of historical transactional, customer, and vendor data from QuickBooks to NetSuite - Collaborate on setting up and optimizing third-party integrations (e.g., HubSpot, Stripe, Bill.com) - Configure and refine related workflows within NetSuite - Provide post-implementation support and troubleshooting - Understand and manage system configuration, data flows, and integration points - Administer and support the NetSuite ERP system, including user setup, roles, permissions, dashboards, and workflows. - Monitoring logs and manage exceptions (work with finance stakeholders as needed) - Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements Qualifications : - Strong functional and technical knowledge of NetSuite - Experience with ERP data migration, especially from QuickBooks - Familiarity with third-party integration tools and NetSuites workflow engine - Ability to support post-go-live activities and optimize ERP performance - Excellent problem-solving and communication skills