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Fenergo
Virtusa

0.0 years

Bengaluru, Karnataka, India

On-site

Key Responsibilities Handle second level support for the Fenergo platform, resolving issues escalated from L1 teams. Troubleshoot complex platform issues related to workflows, configurations, API integrations, UI errors, and data issues. Perform root cause analysis using logs, system tools, and databases. Use SQL to query and validate client data, workflow status, and rule configurations. Analyze and debug workflows, UI logic, validation rules, and document handling in Fenergo. Liaise with internal stakeholders (e.g., Compliance, Operations, IT) and coordinate with the Fenergo vendor for unresolved or system wide issues. Support regular platform releases, patch deployments, and hotfixes by v...

Posted 4 days ago

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