Job
Description
Role Overview As the Workflow & Training Coordinator at NIQ, you will play a crucial role in ensuring efficient operations and responsiveness within NielsenIQ's Visualization team. Your responsibilities will include managing incoming design and communication requests from global stakeholders, assigning tasks to team members with speed and accuracy, overseeing onboarding and continuous training of team members, and maintaining high standards and alignment with workflow best practices. Key Responsibilities - Workflow Management - Receive, evaluate, and triage global requests for visualization support - Prioritize tasks based on urgency, complexity, and resource availability - Assign requests to the appropriate team members and monitor progress - Act as the main point of contact for requestors, ensuring clarity in communication and timelines - Track and report on workflow metrics such as turnaround time, request volume, and completion rates - Training & Onboarding - Design and deliver onboarding programs for new Visualization Specialists - Develop ongoing training materials and sessions on tools, processes, and brand guidelines - Identify skill gaps and coordinate development opportunities across the team - Maintain documentation of standard operating procedures (SOPs) and best practices - Operational Support - Collaborate with the Associate Lead and Communications leadership to enhance team efficiency - Streamline intake and delivery processes with templates, automation, and feedback loops - Proactively identify bottlenecks, risks, or quality concerns for resolution Qualification Required - Competencies - Solid knowledge of MS Office (Outlook, Excel, Word, PPT) - Strong verbal and written communication skills - Excellent time management skills with the ability to multi-task - Strong organizational and planning skills - Education and Experience - Bachelors degree in Business Administration, Communications, Design Management, or a related field - 3+ years of experience in operations coordination, traffic management, or production Additional details of the company have not been explicitly mentioned in the job description. Role Overview As the Workflow & Training Coordinator at NIQ, you will play a crucial role in ensuring efficient operations and responsiveness within NielsenIQ's Visualization team. Your responsibilities will include managing incoming design and communication requests from global stakeholders, assigning tasks to team members with speed and accuracy, overseeing onboarding and continuous training of team members, and maintaining high standards and alignment with workflow best practices. Key Responsibilities - Workflow Management - Receive, evaluate, and triage global requests for visualization support - Prioritize tasks based on urgency, complexity, and resource availability - Assign requests to the appropriate team members and monitor progress - Act as the main point of contact for requestors, ensuring clarity in communication and timelines - Track and report on workflow metrics such as turnaround time, request volume, and completion rates - Training & Onboarding - Design and deliver onboarding programs for new Visualization Specialists - Develop ongoing training materials and sessions on tools, processes, and brand guidelines - Identify skill gaps and coordinate development opportunities across the team - Maintain documentation of standard operating procedures (SOPs) and best practices - Operational Support - Collaborate with the Associate Lead and Communications leadership to enhance team efficiency - Streamline intake and delivery processes with templates, automation, and feedback loops - Proactively identify bottlenecks, risks, or quality concerns for resolution Qualification Required - Competencies - Solid knowledge of MS Office (Outlook, Excel, Word, PPT) - Strong verbal and written communication skills - Excellent time management skills with the ability to multi-task - Strong organizational and planning skills - Education and Experience - Bachelors degree in Business Administration, Communications, Design Management, or a related field - 3+ years of experience in operations coordination, traffic management, or production Additional details of the company have not been explicitly mentioned in the job description.
