300 Workflow Management Jobs - Page 11

Skill required: Sales Insights & Intelligence - Sales Enablement Designation: Analytics and Modeling Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture What would you do Transforming sales to become a future-ready and digital B2B revenue engine.You will need an understanding of using Accenture sales processes, tools, metrics, and techniques that support our aggressive sales goalsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for " 10+ Year of overall experience with minimum 3 years in backend Sales Operations processes /Customer Service/Incident Management with at least 4 years of experience in leading teams of 30+ Employees Work experience in sales support and reporting related positions is preferred Experience in creating sales reports, proficient in using Excel functions, and preferably familiar with Power Query, Power Pivot and Power BI Preferably with experience in Software & Platforms industry, and knowledge of data and cloud infrastructure products. Responsible, strong communication skills, able to support customers in sales reporting and sales opportunity management. Able to accept flexible working hours and occasional overtime; Workflow management, Work assignment and tracking it to closure Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Experience in working as Subject Matter expert, Training delivery, Supporting new transitions, Building Process maps and DTPs, Root Cause Analysis and coaching team members Experience in managing clients independently and Relationship Management Excellent Program and Project Management skills Escalation Management SLA & KPI Management"" Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills Commitment to quality Negotiation skills Process orientation Agility for quick learning" Roles and Responsibilities: "Reporting & Business Strategy Leadership:Take ownership of the strategic direction of business analysis and reporting. Ensure that the team produces reports that align with both tactical and strategic sales goals.Tailored Reporting Leadership:Lead the creation of customized reports, ensuring that they not only meet the immediate needs of the sales team but also offer long-term strategic insights.Sales Communication & Risk Oversight:Manage and ensure the smooth operation of sales communication meetings, including tracking the status of sales opportunities and proactively addressing any risks or challenges.Inquiry and Issue Resolution:Lead responses to complex inquiries from the sales team regarding business data, ensuring that all questions are answered accurately and promptly. Act as a point of escalation for challenging issues.Team Leadership & Development:Lead a large team (30+ employees), focusing on professional development, team performance, and continuous improvement in report generation, communication, and data analysis.Strategic Process Improvement:Lead efforts to continuously optimize sales reporting processes, introduce new tools or technologies, and drive improvements to ensure that insights provided to the sales team are impactful and timely." Qualification Any Graduation

About The Role : Job Title Java Backend Lead (with Camunda) Corporate TitleVice President LocationPune, India Role Description Deutsche Bank is looking to expand its internal Technology capability in Pune, India to provide best in class technology solutions for the Banking industry. You will work as part of a cross-functional agile delivery team, including analysts, developers and testers. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to take a leading role in all stages of software delivery, from initial analysis right through to production support. We will ask a lot of you, but we will offer a lot in return. You will have an opportunity to work in an environment that provides continuous growth and learning, with an emphasis excellence. This will require the Lead to help execute the following transformations with our global teams: Technology Transformation Our move to our target technology stack & architectural blueprint i.e. micro services, Kubernetes, Terraform, Google Cloud, Open shift, Oracle, HTML5 One copy of the truth, automated workflow, reduce h/w, decommission systems and build out the strategic platform around the tech stack listed above Operating Model Transformation SAFE Agile, DevOps, automated testing, cycle times approaching 1 day! Drive Agile collaboration with the Business and the broader Risk Technology team globally Workforce Transformation Build Capability around the tech stack, operating model, and risk transformation with employees while reducing vendor sprawl and footprint Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Hands on exposure on Camunda workflow management is required Lead the delivery team, collaborating with others to understand requirements, analyze and refine stories, design solutions, implement them, test them and support them in production Use BDD techniques, collaborating closely with users, analysts, developers and other testers. Make sure we are building the right thing. Write code and write it well. Be proud to call yourself a programmer. Use test driven development, write clean code and refactor constantly. Make sure we are building the thing right. Be ready to work on a range of technologies and components, including user interfaces, services and databases. Act as a generalizing specialist. Define and evolve the architecture of the components you are working on and contribute to architectural decisions at a department and bank-wide level. Ensure that the software you deliver is reliable and easy to support in production. Be prepared to take your turn on call providing 3rd line support when its needed Help your team to build, test and release software within short lead times and with minimum of waste. Work to develop and maintain a highly automated Continuous Delivery pipeline. Experience in design and development of projects using micro-services architecture. Hands-on Experience in GCP and technologies like Docker, Containers, Kubernetes etc is a plus. Help create a culture of learning and continuous improvement within your team and beyond We are looking for great Technologists first. Useful but not essential would be knowledge gained in Financial Services environments, for example products, instruments, trade lifecycles, regulation, risk, financial reporting or accounting, Your skills and experience Deep knowledge of at least one modern programming language, along with understanding of both object oriented and functional programming. Ideally knowledge of Java. Practical experience of test driven development and constant refactoring in continuous integration environment. An understanding of web technologies, frameworks and tools, for exampleHTML, CSS, JavaScript, ReactJS, Bootstrap, Node.js Knowledge of SQL and relational databases Oracle PL/SQL Hands on exposure on Kafka messaging Experience in Oracle PL/SQL programming Experience working in an agile team, practicing Scrum, Kanban or XP Experience of performing Functional Analysis is highly desirable Experience of Automated Testing is highly desirable How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Skill required: Sales Insights & Intelligence - Sales Enablement Designation: Analytics and Modeling Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.You will need an understanding of using Accenture sales processes, tools, metrics, and techniques that support our aggressive sales goalsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for " 7+ Year of overall experience with minimum 3 years in backend Sales Operations processes /Customer Service with at least 2-3 years of experience in leading teams of 20+ Employees Work experience in sales support and reporting relatedpositions is preferred Experience in creating sales reports, proficient in using Excel functions, and preferably familiar with Power Query, Power Pivot and Power BI Preferably with experience in Software & Platforms industry, and knowledge of data and cloud infrastructure products. Responsible, strong communication skills, able to support customers in sales reporting and sales opportunity management. Able to accept flexible working hours and occasional overtime; Workflow management, Work assignment and tracking it to closure Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Experience in working as Subject Matter expert, Training delivery, Supporting new transitions, Building Process maps and DTPs, Root Cause Analysis and coaching team members Experience in managing clients and Relationship Management"" Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills Commitment to quality Negotiation skills Process orientation Agility for quick learning" Roles and Responsibilities: "Strategic Reporting & Business Insights:Lead the team in producing detailed business analysis and summary reports that provide insights aligned with sales goals and business strategy.Customized Reporting Oversight:Ensure that personalized reports are created and delivered in a timely manner, offering strategic insights and recommendations for the sales team.Team Communication & Risk Management:Lead the organization and facilitation of regular communication meetings for the sales team, ensuring that action items and risks related to sales opportunities are clearly documented and addressed.Inquiry Management:Oversee responses to inquiries from the sales team about business data, ensuring accuracy and timeliness. Address more complex or escalated inquiries as needed.Leadership & Performance Management:Manage a team of 20+ employees, ensuring high-quality output and meeting KPIs for reporting, communication, and inquiry response. Provide mentorship and coaching to enhance team performance.Process Optimization:Identify opportunities for streamlining reporting processes, improving efficiency, and ensuring accuracy in reporting and analysis" Qualification Any Graduation

Project description The Engineer role provides the technical expertise and dedicated technical focus required to deliver on customer's next generation technology capabilities including data analytics, platform development, specialised application development, systems and processes. This role will operate predominantly in an Agile environment and such will be required to support the technology capabilities to effectively deliver value to customers. Responsibilities Complete the design, development and testing of components that deliver on technology capability with the goal of providing reliable, stable and operationally sound applications, systems and infrastructure that meet business requirements and industry best practices Design, configure and validate new and enhanced Systems needed to improve the flow solutions through our life cycles Specify interfaces and translate logical designs into physical designs taking account target environment, performance & security requirements and existing systems Quick POC development for technical solution feasibility using prototyping tools where necessary Employ a variety of emerging languages and tools to marry systems together. Ensure that applications are developed with consistent maintainable code which supports risk and compliance management Contribute to the continuous improvement of applications throughout lifecycle and provide technical input to the planning of future application and maintenance requirements Develop operational and system documentation to enable effective maintenance and support of applications Employ CI/CD and DevOps practices that are endorsed by Group Technology and ensure maximum leverage of existing platform services. Analyse business requirements and articulate complex technical requirements through collaboration with business users, technology groups and suppliers to ensure business requirements are understood by the technology group. Recommend and justify the functional design to address the business needs to ensure the business understands the proposed design Coordinate and participate in the analysis of Information Technology solutions to ensure effective solutions are delivered to the business. Skills Must have Avaloq Certified Professional (ACP) with 1-4 years' experience in customisation and implementation of Avaloq Banking System. 3+ years of work experience with banking or financial applications. Good understanding of banking operations, trade lifecycle and investment/ superannuation products. Good understanding of relational databases (preferably Oracle and PL/SQL) Subject matter expert of at least one Avaloq module (Functional and Technical) Strong skills with Avaloq development tools ICE and SQL Developer as well as Avaloq change life cycle. Prior Experience working with Avaloq Database Automation and Integration (ADAI) will be advantageous. Strong parameterisation skills in core Avaloq conceptsAvaloq scripts, Cost & Fees, Order Validations & workflow management, Book and Balance engines, Avaloq messaging interface (AMI), Task and Reporting framework. Understanding of Avaloq concepts such as EOD, Pillars and Rule loading. Experience with Avaloq smart client and functional understanding of various modules (Forms, Task and reporting desk, Central Services, Portfolio desk etc.) Ability to write scalable code adhering to Avaloq best practices. Understanding of SQL tuning and performance tuning of Avaloq codes through SQL Trace and PL/SQL Hierarchical Profile (HPROF) Understanding of Avaloq release management processes such as creating streams/releases and creating Avaloq packages for installation. Hands on experience in Avaloq release management processes and Unix scripting will be advantageous for an Avaloq release management role. Strong problem solving and troubleshooting skills of Avaloq banking system. Ability analyse Avaloq installation logs and underlying Oracle schema of ABS. Experience in raising / managing Avaloq kernel issues through Avaloq issue management tool. Nice to have - Other Languages EnglishC1 Advanced Seniority Regular

The Team: S&P Global is one of the leading providers of the ESG data for investors, corporates and other stakeholders. ESG creates Value for our Clients; Value to Investors in mitigating risk of long-term investments and Value to Corporates through long term financial performance. It focuses on collecting broad range of ESG data through a variety of company and governmental sources, to provide users with an in-depth, multi-faceted view into the nature and strength of a companys resistance to changes in ESG components, liaise with various critical stakeholders in understanding and building the content set. This data is used by investors, asset managers and in S&P Globals various divisions and products. The team is responsible for managing S&P Globals proprietary database, comprising one of the worlds most complete datasets on corporate sustainability. The Impact: As a part of S&P Globals S1 Data team, you will deliver and maintain accurate, complete and timely data sets while taking into account the business divisions global interests and needs internally & externally. This role will involve working with the team and the management on a variety of initiatives related to ESG operations. This is an opportunity to lead the team consisting of 12 to 15 individual contributors and contribute towards achieving the goals of team. Accountability would be towards understanding and owning the business objectives; be a role model for people and peer group; communicate with passion and enthusiasm, embrace change as a way of working; and lead by example when communicating new initiatives. Whats in it for you: Key Responsibilities: Lead a team of 12--15 associates Managing key projects and operational processes related to the CSA, including but not limited to data extraction and analysis of information from various sources, tools and documents. Ensure team members are compliant when conducting data/information collection through thorough knowledge of guidelines, policies and research tools. Responsible for the day-to-day workflow management andperformance of a team to ensure accuracy and efficiency of process workflows. Manages the performance review process, talent development and talent management processes of the team. Interact with internal and external clients as necessary and occasionally works on new projects and data enhancement initiatives as assigned. Identify individual strengths to appropriately delegate work amongst the team. Ensure clear and seamless communication across levels and teams. Keep himself/herself updated in knowledge of content sets. Build industry knowledge by understanding industry trends and reporting standards. Coordinate with various stakeholders in understanding and building the content. Provides input and ideas for new collection methods and product improvements related to the covered content sets. Whatwe are looking for: Functional and Business Knowledge: Applies general knowledge of operations principles, theories and work tools developed through past experience to best complete assignments Industry or sustainability-topic specific experience or expertise Thorough knowledge of business and data/content management objectives Possesses strong analytical skills Proficient in the use of MS Excel and other IT tools Problem Solving: Solve a variety of problems within their operational setting Provide solutions based on best practices and existing precedents Coordinate and manage projects from start to finish. People Development Manage the performance of team members and conduct reviews Identify the training needs for the team members Plan resource requirements and develop back-up and succession plans Manage the aspirations of team members and create an environment of continuous improvement. Candidate Profile: 1-3 years of Team leading experience Work experience in the field of ESG ratings or research, corporate sustainability or sustainability investing is mandatory Business-oriented with an attention to costs and efficiency Ability to work well within the context of a global team Excellent communication skills, both written and spoken Interpersonal & Relationship Building skills Good problem-solving skills / Result orientation Familiar with LEAN and Six sigma concepts. Basic Qualifications: Bachelors / Masters degree in Business Administration.

Summary Novartis specialists within Data and Product Solutions are on a data and digital transformation journey, leveraging analytics to generate actionable insights for Novartis medicines impacting more than 799 million patients worldwide. The team is poised to enable easier, faster, and reliable decisions for Novartis divisions across the globe. About the Role Key Responsibilities: -Explore, develop, implement, and evaluate innovative solutions that address customer needs -Co-create with key partners to build partnerships & collaborations -Develop and coordinate project plans across the design, development, and production stages of a project to support the successful delivery within set KPIs -Works in collaboration with brand teams, technical teams & all functions to improve value. -Serve as collaborate with the global and local Brand teams on Project Planning and delivery management through delivery of proven analytics-based solutions -Take initiative to drive standardization of reports across brands, data, and platforms Minimum Requirements: -Experience (1-3 years) in data analytics in a market research firm or pharmaceutical company or Pharma KPO -Proficiency in SQL, Dataiku, PowerBI, Alteryx, Matillion, Excel, PowerPoint -Exposure to US pharma datasets like APLD, SP, IQVIA Xponent, DDD, SMART, Affiliations, Promotional Activity etc. -Exposure to DevOps tools like Azure DevOps, JIRA x-Ray etc. -Exposure to Workflow management and automation tools like SharePoint, MS ---PowerApps, and Testing techniques on RPA, etc is preferred -Proven communication, presentation and stakeholder management skills -Strong and proactive business results-focus, and proven ability to provide insights -Strong analytical thinking with problem solving approach - Ability to drive initiative and deliver Desirable requirements: -Exposure to Python is preferred -Should have worked in an international company with exposure to healthcare analytics and working in cross-cultural environment

Skills: Agile, Scrum, Stakeholder Management, Team Leadership Responsibilities: Manage projects from initiation to completion. Ensure timely delivery while maintaining quality standards. Coordinate with different teams to ensure smooth execution. Implement Agile and Scrum methodologies for workflow management.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP ABAP Development Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :SAP BTP & S/4HANA Workflow Developer Experienced SAP Workflow Developer with expertise in SAP Business Technology Platform (BTP) and SAP S/4HANA to design, develop, and enhance workflow solutions. Hands-on experience in Flexible Workflows, Workflow Builder, and Custom Workflow Development in SAP S/4HANA and BTP.Technical Expertise:Design, develop, and configure SAP S/4HANA workflows, including Flexible Workflows, Classic Workflows, and Custom Workflows using Workflow Builder, BRF+, and Fiori My Inbox integrationKnowledge of User Decision tasks, Agent Determination, and MonitoringExperience in BTP- SAP Workflow Management (WFM), Business RulesTroubleshoot, debug, and optimize workflow performance and resolve issues in a timely manner Qualification 15 years full time education

Job Description: Power BI, Power Automate, Power Apps Specialist Location: Bhiwadi - Rajasthan Timings: 7 AM - 3 PM (Majorly) Position Overview: We are seeking a dedicated and experienced specialist in Power BI, Power Automate, and Power Apps. The ideal candidate will have a solid background in Office 365 skills, capable of working on-site in Bhiwadi, and managing multiple projects and priorities. Key Responsibilities: Develop and manage Power BI dashboards, Power Automate workflows, and Power Apps solutions. Ensure timely delivery of projects based on the schedule. Link and integrate data from different resources to provide comprehensive business solutions. Maintain operational discipline across all assigned tasks and projects. Collaborate with cross-functional teams to ensure the effective implementation of solutions. Required Skills and Qualifications: Minimum of 1.5-2 years of experience with Office 365 skills, particularly in Power BI, Power Automate, and Power Apps . Strong domain knowledge in the mentioned skills. Technical capability to deliver projects on time based on the schedule. Excellent ability to link and integrate data from various sources. Strong operational discipline and organizational skills. Preferred Qualifications: Previous experience in a similar role. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities effectively. Thanks & Regards Your Manpower Manager” DIVYA SHARMA Contact No-6262000413 Officer- TA | HR Ashkom.hr1@ashkom.com Divya.ashkom@gmail.com Ashkom Media India Private Limited Website: www.ashkom.com

About the jobAs an Operations Manager, you will oversee the day-to-day operations of the business, optimize processes, and ensure the smooth delivery of services You will work closely with senior management to implement strategies that improve performance and efficiency Location: HyderabadExperience: 8-12 yearsMode: WFOKey Responsibilities:- Oversee daily operations and ensure the delivery of products/services on time and within budget - Implement operational strategies to optimize workflows, reduce costs, and increase efficiency - Manage resources, including staffing, inventory, and logistics - Collaborate with cross-functional teams to improve operational processes - Monitor key performance indicators (KPIs) to track progress and improve operational performance Key Qualifications:- Proven experience as an Operations Manager or in a similar role - Strong knowledge of process optimization and workflow management - Excellent problem-solving, communication, and leadership skills - Familiarity with ERP systems and data analytics tools - Degree in Business Administration, Operations Management, or related field

Establishing a team in Hyderabad to support devsecops, low code workflow management, integration, testing and validation for the Experimental Design and Execution (EDE) product line. Required Skills: Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing

Looking for a motivated Relationship Manager to join our team in the retail mortgages department. The ideal candidate should have 0-3 years of experience and be based in Equitas Small Finance Bank Ltd. Roles and Responsibility Develop and maintain strong relationships with clients to understand their mortgage needs and provide tailored solutions. Conduct thorough analysis of client financial statements to assess creditworthiness and make informed decisions. Collaborate with internal teams to ensure seamless processing of mortgage applications and disbursements. Provide exceptional customer service by responding promptly to client queries and resolving issues efficiently. Stay updated on market trends and competitor activity to identify new business opportunities. Maintain accurate records of client interactions, transactions, and portfolio performance. Job Requirements Strong knowledge of retail mortgages, including features, benefits, and risks. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet sales targets. Proficiency in using technology platforms for efficient workflow management. Strong analytical and problem-solving skills with attention to detail. Ability to build rapport with clients from diverse backgrounds and income levels. Location - Buldana,Akola,Nagpur,Nashik

We are looking for a skilled Credit Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 4 years of experience in the BFSI industry. Roles and Responsibility Manage credit portfolios and make informed decisions on loan approvals. Conduct thorough credit assessments and risk analyses. Develop and implement effective credit management strategies. Collaborate with cross-functional teams to achieve business objectives. Monitor and report on credit performance metrics. Ensure compliance with regulatory requirements and industry standards. Job Requirements Strong knowledge of credit management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Proficiency in financial modeling and data analysis tools. Experience in managing credit teams and driving business growth.

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QAs on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLAs defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLAs and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLAs and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Job Description The Solutions Delivery Analyst is responsible for execution of ongoing operations tasks, identifying operational efficiencies, and identifying continuous improvement opportunities. The Solutions Delivery Analyst is often called upon to execute manual processes (requiring plan knowledge and analysis) but always with a focus to streamline, automate, and/or standardize the process. The Solutions Delivery Manager works with the Benefits Operations Manager (BOM) to identify process improvements by identifying issues, process delays, and quality problems and recommends solutions. The Solutions Delivery Analyst is responsible for resolution of participant and plan administration issues, workflow management, increased ownership of complex ongoing tasks, identifying operational efficiencies and continuous improvement opportunities. This role may be leveraged across multiple clients. Roles & Responsibilities Strong understanding of client plan provisions/product & processing guidelines and SLA metrics Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation Research complex Benefits issues and formulates resolutions/ recommendations by analysing fact patterns and applying plan provisions and best practices Resolve tasks in accordance with due dates and ensure process is well documented. Create adhoc reports as required to support client service delivery functions. Provide day-to-day client and third-party administrator contact for participant processing inquiries. Participate & contribute in daily huddles and status meetings. Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality. Work with the client team across shores to deliver against client requirements. Proactively identify training needs and provide necessary coaching as required to BOAs. Proactively seek performance feedback to build & enhance knowledge. Build and leverage partnerships across shores to deliver against client requirements. Create robust documentation & SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching. Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channel Ensures processing documentation is accurate and complete; receives/verifies updates resulting from change orders. Qualifications Bachelors degree or equivalent work experience required. Good MS Office skills Good Communication Skill

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet Thats why we need smart, committed people to join us Whether youre looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain, We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways, Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, let's start the conversation, Location: Cochin, Kerala Department: Business Process Operations About The Role As a Supervisor, Business Process Operations (M1) at Iron Mountain, you will be responsible for managing large-scale digitization projects across customer sites and IMI facilities This role requires strong project supervision, cross-functional coordination, and the ability to lead high-performing teams while ensuring adherence to standard operating procedures (SOPs) and delivery commitments, You will serve as a critical link between Key Account Managers and on-ground delivery teams to ensure timely, high-quality outcomes Additionally, you will support vertical leads in achieving monthly, quarterly, and annual operational goals and budgets, An ideal candidate brings a deep understanding of digitization, workflow automation, and productivity optimization with a passion for leveraging technology to streamline operations, Key Responsibilities Manage large-scale digitization operations, both at customer sites and IMI facilities, Supervise teams involved in scanning, digitization, metadata management, and document handling, Plan and execute projects in line with SOPs, quality standards, and timelines, Conduct Proof of Concept (POC) exercises and process enhancements as needed, Coordinate between Key Account Managers and delivery teams for seamless execution, Drive productivity improvements through automation and time & motion studies (TMS), Monitor team KPIs and ensure alignment with business goals, Support in budgeting, cost optimization, and AOP planning, Prepare and maintain MIS reports and presentations for internal and external stakeholders, Qualifications & Experience Graduate (mandatory); MBA in Operations preferred, 57 years of relevant experience managing digitization/large-scale judiciary projects, Proven ability to lead teams of 50100 members, Strong understanding of document management systems (DMS), metadata creation, and workflow management, Prior experience in handling judiciary-related digitization projects is a must, Proficiency in Malayalam is mandatory, Familiarity with production scanners and related market trends, Experience in server management will be an added advantage, Strong command of Google Suite (Sheets, Docs, Slides); knowledge of Google Data Studio preferred, Experience with RFP evaluation, project costing, and gross profit optimization is desirable, Customer-focused mindset with the ability to balance SOPs with industry best practices, What Were Looking For A self-motivated and target-driven individual with strong leadership and communication skills, A detail-oriented professional capable of identifying process improvements and driving operational efficiency, A team player with a solution-oriented approach and the ability to manage multiple stakeholders, Interested candidates can apply through this post or share the updated resume with runa singha@ironmountain , Thanks and regards, TA Team Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries We safeguard billions of our customersassets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts Take a look at our history here, Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics

Shoot Coordination Management: Plan and oversee the execution of photo/video shoots. Liaise with production houses, vendors, and internal creative teams. Ensure all pre-production, on-set, and post-production logistics are aligned. Daily Workflow Management: Track project timelines and deliverables across departments. Maintain studio calendars and ensure timely task execution. Set up daily schedules, assign responsibilities, and monitor progress. People Resource Management: Coordinate between creatives, accounts, copywriters, designers, and editors. Resolve workflow bottlenecks and ensure fair workload distribution. Serve as the go-to person for resolving operational and personnel issues. Process Optimization: Standardize operational procedures for efficiency. Implement tools for project tracking and internal communication. Analyze performance data to suggest improvements. Cross-Team Communication: Act as a bridge between creative, accounts, and production teams. Host daily stand-ups or weekly operations meetings to ensure alignment. Ensure transparency and accountability in ongoing projects.

Engage with clients to understand their objectives, convert requirements into FRDs, and clarify needs. Act as a bridge between clients, developers, and stakeholders, ensuring alignment.Address risks, maintain project plans, and refine workflows. Required Candidate profile Preferably candidates with excellent communication skills Preferably candidates with 5-8 years experience in BA

Prepare detailed estimate for different IT & ELV projects Support technically in review of design and drawings. Coordinate with Project Manager, technical team & vendors Prepare reports and submit to concerned authorities within prescribed time. Accessible workspace Job/soft skill training Cafeteria Flexi working

Job Description: Inviting applications for the role of Appian Developer! In this role, you will be responsible to Design, Develop, Architect, Implement and Support on end to end business applications with Appian BPM platform. Responsibilities Ability to construct conceptual application architecture including reports, records, and news feeds. Monitor application and run proactive health checks Identify bottlenecks and bugs, and devise solutions to these problems Qualifications we seek in you! Minimum qualifications Bachelors Degree in Computer Science or Engineering with relevant years of overall experience in support of information technology computer systems and databases Appian Certification: L2/ L3 Minimum Experience as a developer with exposure to multiple technology platforms including Java/J2EE etc. Appian development experience including designs conceptual workflows and related actions Sound knowledge in working with Relational Databases like Oracle and must have knowledge in the workflow management working directly with technology, business stakeholders/leadership in formulating technical requirements to solve business problems Through knowledge of SDLC, Project Management/Delivery with excellent communication and leadership skills Excellent experience in Developing Web services and exposure to Enterprise application integration Preferred qualifications Good understanding of Agile Methodology preferred

Snowflake DBT Engineer Job Location: Pan India Job Details Technical Expertise: Strong proficiency in Snowflake architecture, including data sharing, partitioning, clustering, and materialized views. Advanced experience with DBT for data transformations and workflow management. Expertise in Azure services and Azure Functions. Data Engineering: Proficiency in SQL, Python, or other relevant programming languages. Strong understanding of data modeling concepts, including star schema and normalization. Hands-on experience with ETL/ELT pipelines and data integration tools.

Key Responsibilities: BPM Expertise: Design, implement, and manage Laserfiche workflows and document management solutions to digitize and automate AP operations. BPM tools like laserfiche, omniflow, opentext is a plus. Accounts Payable Optimization: Analyze current AP processes, identify gaps, and recommend improvements to increase efficiency and accuracy. Digital Transformation Projects: Contribute to the execution of automation initiatives using tools like ERP (SAP), BPM, and Laserfiche. Data Analysis & Reporting: Track performance metrics, generate actionable insights, and support decision-making through detailed reporting. Stakeholder Collaboration: Work closely with finance, IT, and business teams to gather requirements, propose solutions, and support implementation. Change Management: Assist in training, adoption, and smooth rollout of new tools and systems. Compliance & Risk Management: Ensure all initiatives comply with legal, regulatory, and internal audit requirements. Proactively identify and mitigate risks. Requirements: Bachelors degree in Management Studies, Business, Finance, or related field. 2-4 years of relevant experience as a Business Analyst. Proven hands-on experience with Laserfiche, especially in workflow and document automation. Good understanding of Accounts Payable processes. Exposure to ERP systems (SAP preferred) and BPM tools. Strong problem-solving, communication, and analytical skills. Ability to work in a fast-paced, cross-functional environment. Preferred Qualifications: Certifications in Business Analysis, Project Management, or Laserfiche. Experience working in financial software or automation-focused roles. Familiarity with compliance and risk considerations in finance workflows.

About The Role Unique and exciting opportunity to work with a worldwide leader in Media & Entertainment. Based in Orlando, US this premier entertainment company has operations around the globe and creates, distributes, markets and licenses all forms of entertainment from feature films to television, home video/DVD, international cinema, and broadcasting. In this key role you will be responsible for ensuring the accuracy of Financials of R2R/A2R/Tax processes being performed out of the delivery centre. You will be required to interface directly with the customer on the financial reporting. Primary Function- End to end domain knowledge in OTC (Project Administration, Invoicing/Billing, Collections, Credit Management, Cash Applications, Dispute resolutions) & PTP (Procurement, Invoice processing, payment processing, Help Desk, etc); good to have experiences working as Global Process owners for OTC/PTP. Review of existing control mechanism and identifying better controls to ensure quality output to client Primary Skills The role-holder - Key accountabilities and responsibilities include: Delivery management Client satisfaction Client relationship (at a Delivery level) Account business planning and strategy Financial performance Transformation & Industrialised Innovation Supporting Growth Contract Compliance Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities. Understands what it takes to manage a business and uses the insights to gain better understanding of a clients need and to position the right CG offerings in conjunction with the Practice to bring value to the client. Ensure implementation of best practices in the areas of People, Process, Technology and Controls in conjunction with the Practice Teams (Process and Technology) Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed. Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgeminis ESOAR methodology underpinned by 5 Senses of Intelligent Automation. Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes. Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction Manage the talent pipeline within the team in conjunction with the Practice to ensure organisation resilience on a short, medium, and long- term basis Support Account Development Secondary Skills M.Com/ MBA/ CMA/ CA with 15+ years of experience in OTC and PTP Experience in managing a team of 200+ people (multiple geographies) Excellent communication, client management (multiple geos) and internal stakeholders management skills End to end domain knowledge in OTC (Project Administration, Invoicing/Billing, Collections, Credit Management, Cash Applications, Dispute resolutions) & PTP (Procurement, Invoice processing, payment processing, Help Desk, etc); good to have experiences working as Global Process owners for OTC/PTP. Have working experience in SAP S4 Hana Should be well acquainted with the tools and technology available in the market with regards to OTC (Highradius, etc) and PTP (Xelix, etc) and their functionalities Working experience in driving and bringing in transformation in OTC and PTP processes resulting in high value savings to the customers Should be well acquainted with the operational and business metrices in PTP and OTC processes and should have experiences in improving them Good to have experience in process standardization and deriving efficiencies out of it; should act as a Process Champion during any system implementation or integrations Strong Quality audit/ review skills especially with complex engagements. Good Analytical & Problem-solving skills apart from an understanding of business numbers and accounting Critical thinking is a must Excellent communication skills, both verbal and written English. Ability to speak to Senior Management team at the client side Flexible about work content, timings and location. Proficient in the use of desktop and workflow management tools

Capgemini Invent Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build whats next for their businesses. Your role Having 5+ years of experience in creating data strategy frameworks/ roadmaps Having relevant experience in data exploration & profiling, involve in data literacy activities for all stakeholders. 5+ years in Analytics and data maturity evaluation based on current AS-is vs to-be framework. 5+ years Relevant experience in creating functional requirements document, Enterprise to-be data architecture. Relevant experience in identifying and prioritizing use case by for business; important KPI identification opex/capex for CXO's 2+ years working knowledge in Data StrategyData Governance/ MDM etc 4+ year experience in Data Analytics operating model with vision on prescriptive, descriptive, predictive , cognitive analytics Identify, design, and recommend internal process improvementsautomating manual processes, optimizing data delivery, re- designing infrastructure for greater scalability, etc. Identify data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader. Work with data and analytics experts to create frameworks for digital twins/ digital threads. Relevant experience in co-ordinating with cross functional team ; aka SPOC for global master data Your Profile 8+ years of experience in a Data Strategy role, who has attained a Graduate degree in Computer Science, Informatics, Information Systems, or another quantitative field. They should also have experience using the following software/tools: Experience with understanding big data toolsHadoop, Spark, Kafka, etc. Experience with understanding relational SQL and NoSQL databases, including Postgres and Cassandra/Mongo dB. Experience with understanding data pipeline and workflow management toolsLuigi, Airflow, etc. Good to have cloud skillsets (Azure/ AWS/ GCP), 5+ years of Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.Postgres/ SQL/ Mongo 2+ years working knowledge in Data StrategyData Governance/ MDM etc. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Strong analytic skills related to working with unstructured datasets. A successful history of manipulating, processing, and extracting value from large, disconnected datasets. Working knowledge of message queuing, stream processing, and highly scalable big data data stores. Strong project management and organizational skills. Experience supporting and working with cross-functional teams in a dynamic environment. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

About The Role Unique and exciting opportunity to work with a worldwide leader in Media & Entertainment. Based in Orlando, US this premier entertainment company has operations around the globe and creates, distributes, markets and licenses all forms of entertainment from feature films to television, home video/DVD, international cinema, and broadcasting. In this key role you will be responsible for ensuring the accuracy of Financials of R2R/A2R/Tax processes being performed out of the delivery centre. You will be required to interface directly with the customer on the financial reporting. Primary Function- This position is required to do a detailed review of work performed on the Financial Statements, including the Balance Sheet, Trial Balance, cause of change, account reconciliations, Material Journals, and Reporting before it is reviewed by client. Also to oversee the A2R and Tax functions Review of existing control mechanism and identifying better controls to ensure quality output to client. Primary Skills List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above. Responsible for Close Processes across the delivery centre for the accuracy of financial statements Responsible for Trial Balance and Balance Sheet reviews Responsible for Preparing and Reviewing Monthly, Quarterly and Annual reporting package of the financials Responsible for SOX compliance, carrying out the Audit and ensuring that the internal controls are working Responsible for the Cause of Change analysis with comments on the reasons for the changes Responsible for enforcing the accounting policy across the business and legal entities, any exception to be approved by the controller Working closely with the client on preparation of management rep letter Working closely with the Internal and External auditors on audit related queries Responsible for approving material items (journals and reports) Managing the team of legal entity controllers to ensure that the quality of deliverables is high from the delivery centre Train and manage the team of controllers on latest accounting and policy updates, also train the delivery team on certain updates impacting the processes being performed Driving controllership as a function in the delivery centre. Working closely with the client controllers on process related issues and being the first point of contact to address any escalations. Provide excellent service to customers of the delivery Centre and ensure high level of customer satisfaction. Works with other engagements on initiatives pertaining to Record to Report and controllership function Secondary Skills Experience Requirements- Qualified Chartered Accountant/ CPA/ Management Accountant Prior experience working on US customer, exposure to US GAAP Strong accounting and controllership knowledge Strong Quality audit/ review skills especially with complex engagements. Good Analytical & Problem-solving skills apart from an understanding of business numbers and accounting Critical thinking is a must Excellent communication skills, both verbal and written English. Ability to speak to Senior Management team at the client side Flexible about work content, timings and location. Proficient in the use of desktop and workflow management tools. General knowledge of SAP/R3 applications. 15-18 years of R2R/GL and Tax experience Key accountabilities and responsibilities include: o Delivery management o Client satisfaction o Client relationship (at a Delivery level) o Account business planning and strategy o Financial performance o Transformation & Industrialised Innovation o Supporting Growth o Contract Compliance Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities. Understands what it takes to manage a business and uses the insights to gain better understanding of a clients need and to position the right CG offerings in conjunction with the Practice to bring value to the client Ensure implementation of best practices in the areas of People, Process, Technology and Controls in conjunction with the Practice Teams (Process and Technology). Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed. Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgeminis ESOAR methodology underpinned by 5 Senses of Intelligent Automation. Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction Manage the talent pipeline within the team in conjunction with the Practice to ensure organisation resilience on a short, medium, and long- term basis. Support Account Development

Roles and Responsibilities: - Manage client relations and operational workflows. - Support business objectives and ensure efficient processes. - Collaborate with internal teams and meet service standards. Required Skills: - Communication and problem-solving. - Customer focus. - Analytical and proactive mindset. Key Skills: Operations, Client Management, Workflow Management, Customer Service