14846 Workflow Jobs - Page 40

RSK IT Solutions is looking for a Java Developer with Guidewire or P&C experience. Job Title: Java Developer with Guidewire Job Location: 100% Remote Work Timing: 2 PM to 10 PM IST Job Type: Full-Time Employment Exp level: mid-to-high (5+yrs Min) NOTE: Auto Insurance Background is A MUST JOB SUMMARY The Senior Developer collaborates with others in the team to develop and maintain the Guidewire platform that meets business needs. Responsible for software design, architecture, and development for moderate to complex business solutions, providing technical guidance and leadership for the Guidewire implementation and maintenance-related activities. Analyzes system problems and Guidewire features and recommends resolution. Recommends opportunities to improve system performance, effectiveness, and efficiency. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The successful candidate must possess a user-centered attitude and a desire to work in a team-oriented environment. Education, Skills, and Experience Degree in computer science or software engineering preferred. Knowledge/ experience on Guidewire Insurance Now application is required. Demonstrates senior-level technical competency with application development including databases, desktop applications, web applications, and data integration projects. Strong knowledge of programming in JAVA, MySQL, XML, HTML. Self-directed with the ability to establish course of action and be accountable for results. Demonstrates a strong knowledge of company operations, office workflow and information technology applications within the insurance industry environment. Strong project management skills to complete assignments accurately and with minimal supervision. Effectively expresses ideas clearly, concisely, and logically, in both verbal and written form; clearly communicates problems and resolutions in a non-technical manner as needed. Strong team player; establishes cooperative, positive, and professional working relationships. Strong knowledge of stored procedures and MySQL. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Analyzes high level system specifications, system requirements and/or use cases. Converts information into low level specifications and system design plan. Designs and develops moderate to complex software solutions in adherence with I/S standards, methodology and internal controls. Identifies and provides solution alternatives for the defined functional and system requirements when needed. Understands and identifies system dependencies. Understands functionality, integration points and impacts of proposed changes to supporting applications. Follows through with options and recommendations. Provides appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards. Defines, conducts, and/or participates in testing (i.e., unit, system integration). Prepares, leads and/or participates in development walkthroughs. Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements. Ensures software development meets standards for programming, design, performance, quality, and security. Identifies and recommends areas for improvement in planning, design, development, and testing. Assists in developing recommendations for future development, releases, and enhancements (technical implementations). Show more Show less

Role Description We are seeking a Senior Identity and Access Management (IAM) Analyst to serve as the Team Lead for our Global Access Control (GAC) team. This role is responsible for overseeing manual provisioning and deprovisioning operations, managing access-related incidents, and ensuring compliance with defined security policies and service level agreements (SLAs). The ideal candidate will also play a key role in root cause analysis, reporting, process optimization, and contributing to IAM automation and governance initiatives—particularly with a working knowledge of SailPoint . Key Responsibilities Lead day-to-day IAM provisioning operations and ensure adherence to established workflows and SLAs. Manage work distribution among IAM analysts, ensuring timely execution of access requests and issue resolution. Act as the primary escalation point for provisioning-related incidents and failures. Collaborate with automation teams to analyze provisioning-related automation issues; provide manual remediation as needed. Conduct root cause analysis (RCA) of recurring access issues and work with stakeholders to implement preventive actions. Maintain strict adherence to access governance standards by ensuring only approved access is granted. Perform quality reviews of provisioning and deprovisioning activities to ensure accuracy and compliance. Provide mentoring, training, and workflow guidance to IAM analysts on provisioning and incident resolution. Work closely with IT security and risk teams to address operational access challenges and policy enforcement. Develop, document, and maintain standard operating procedures (SOPs) for manual provisioning tasks. Generate and analyze reports on provisioning trends, SLA performance, failure patterns, and improvement areas. Required Skills & Qualifications 8–12+ years of hands-on experience in access provisioning and deprovisioning within enterprise environments. Proven experience in leading or managing IAM operations or provisioning teams. Strong understanding of user lifecycle management, Active Directory, and enterprise identity systems. Familiarity with SailPoint IAM solutions, including governance workflows and identity lifecycle support. Solid background in incident management, RCA, and implementing preventive controls. Working knowledge of ITSM tools (e.g., ServiceNow, Remedy, Jira) for incident/request tracking. Ability to manage escalations and resolve provisioning issues under pressure. Excellent communication, documentation, and leadership skills. Commitment to security best practices, compliance, and continuous process improvement. Skills Iam,Servicenow,Request Management Show more Show less

Who We Are R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces™ for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation : Operations Manager Location: Hyderabad Reports to (level of category) : Senior Operations Manager Role Objective Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company. Essential Duties And Responsibilities Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures. Day-to-day operations People Management (Work Allocation, On job support, Feedback & Team building) Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP) Reports (Internal and Client performance reports) Work allocation strategy CMS 1500 & UB04 AR experience is mandatory. Span of control - 80 to 100 Thorough knowledge of all AR scenarios and Denials Expertise in both Federal and Commercial payor mix Excellent interpersonal skills Should be capable to interact with US clients and manage escalations Qualifications Graduate in any discipline from a recognized educational institute Good analytical skills and proficiency with MS Word, Excel and PowerPoint Good communication Skills (both written & verbal) Skill Set Candidate should be good in Denial Management Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials. Ability to interact positively with team members, peer group and seniors. Demonstrated ability to exceed performance targets. Ability to effectively prioritize individual and team responsibilities. Communicates well in front of groups, both large and small. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook Show more Show less

About The Role Grade Level (for internal use): 10 What Are We Looking For We're seeking a talented and highly motivated software engineer to help us develop a scalable, high-performance, cloud-based platform for large-scale data storage and processing. Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Candidate is hands-on and passionate about exploiting multiple languages and programming techniques across products, frameworks and API layers ‘using the right tool for the right job’ to address sustainable solutions. Candidate is willing to explore new tools & technologies to meet the product demands. What's In For You This person will work closely with existing team members to develop a comprehensive Java/J2EE based product. The role requires tight collaboration with product managers and business analysts to develop the products according to the business schedule. General and deep experience with Core Java concepts and J2EE technologies are a must. Strong knowledge of relational database, AWS knowledge is must. This position will suit candidates who enjoy both the technical and business aspects of developing software solutions to a schedule in an environment of high visibility and transparency around deliverables, business needs, and customer value. Responsibilities Implementation of financial services software using enterprise Java, RDBMS and modern web technologies Work closely with product leads to understand development requirements and translate them to code deliverables for financial applications Quickly understand system architecture and leverage design and development, taking ownership of assigned modules to drive projects to completion Independently execute Proof of Concepts to validate approach. Summarize and document results for stakeholder review Validate developed solutions to ensure that requirements are met and the results meet the business needs Establish and maintain Continuous Deployment methodologies including working with SQA teams to enforce unit and automated testing Develop required tools to automate management of all facets of data operations Required Skills Experience in Core JAVA/J2EE related product development. Excellent knowledge of RDBMS and proficient in PL/SQL is must have. Knowledge of Spring/Hibernate/Restful Web Services is a must. Knowledge of web technologies and JavaScript based frameworks (Node JS, Angular JS etc.) is a plus. The right candidate would also demonstrate solid OO programming including Object Oriented Design Patterns and have strong opinions on best programming practices Experience on some of the cloud technologies like AWS, Docker, Kubernetes, ECS etc. Well versed with continuous integration and continuous delivery tools and techniques Experience on Oracle 11 or SQL Server Strong proficiency applying REST-based API frameworks to large scale, distributed high traffic web services Experience in Agile SCRUM project management methodologies Prefer to work in a nimble and dynamic environment with strong emphasis on ownership and responsibility Ability and passion to pick up new technologies and stay on the leading edge of full-stack development Education And Experience Masters or Bachelors in Computer Science, Engineering or equivalent experience 8+ years of professional programming experience Skills Appreciated Experience with Capital Markets domain Full stack experience is a plus AWS Cloud experience is desirable Experience in Agile SCRUM project methodology About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 316374 Posted On: 2025-05-27 Location: Gurgaon, Haryana, India Show more Show less

About The Role Grade Level (for internal use): 11 S&P Global EDO The Role: Lead- Software Engineering IT- Application Development. Join Our Team Step into a dynamic team at the cutting edge of data innovation! You’ll collaborate daily with talented professionals from around the world, designing and developing next-generation data products for our clients. Our team thrives on a diverse toolkit that evolves with emerging technologies, offering you the chance to work in a vibrant, global environment that fosters creativity and teamwork. The Impact As a Lead Software Developer at S&P Global, you’ll be a driving force in shaping the future of our data products. Your expertise will streamline software development and deployment, aligning cutting-edge solutions with business needs. By ensuring seamless integration and continuous delivery, you’ll enhance product capabilities, delivering high-quality systems that meet the highest standards of availability, security, and performance. Your work will empower our clients with impactful, data-driven solutions, making a real difference in the financial world. What’s In It For You Career Development: Build a rewarding career with a global leader in financial information and analytics, supported by continuous learning and a clear path to advancement. Dynamic Work Environment: Thrive in a fast-paced, forward-thinking setting where your ideas fuel innovation and your contributions shape groundbreaking solutions. Skill Enhancement: Elevate your expertise on an enterprise-level platform, mastering the latest tools and techniques in software development. Versatile Experience: Dive into full-stack development with hands-on exposure to cloud computing, Bigdata, and revolutionary GenAI technologies. Leadership Opportunities: Guide and inspire a skilled team, steering the direction of our products and leaving your mark on the future of technology at S&P Global. Responsibilities Architect and develop scalable Bigdata and cloud applications, harnessing a range of cloud services to create robust, high-performing solutions. Design and implement advanced CI/CD pipelines, automating software delivery for fast, reliable deployments that keep us ahead of the curve. Tackle complex challenges head-on, troubleshooting and resolving issues to ensure our products run flawlessly for clients. Lead by example, providing technical guidance and mentoring to your team, driving innovation and embracing new processes. Deliver top-tier code and detailed system design documents, setting the standard with technical walkthroughs that inspire excellence. Bridge the gap between technical and non-technical stakeholders, turning complex requirements into elegant, actionable solutions. Mentor junior developers, nurturing their growth and helping them build skills and careers under your leadership. What We’re Looking For We’re seeking a passionate, experienced professional with: 10-13 years of hands-on experience designing and building data-intensive solutions using distributed computing, showcasing your mastery of scalable architectures. Proven success implementing and maintaining enterprise search solutions in large-scale environments, ensuring peak performance and reliability. A history of partnering with business stakeholders and users to shape research directions and craft robust, maintainable products. Extensive experience deploying data engineering solutions in public clouds like AWS, GCP, or Azure, leveraging cloud power to its fullest. Advanced programming skills in Python, Java, .NET or Scala, backed by a portfolio of impressive projects. Strong knowledge of Gen AI tools (e.g., GitHub Copilot, ChatGPT, Claude, or Gemini) and their power to boost developer productivity. Expertise in containerization, scripting, cloud platforms, and CI/CD practices, ready to shine in a modern development ecosystem. 5+ years working with Python, Java, .NET, Kubernetes, and data/workflow orchestration tools, proving your technical versatility. Deep experience with SQL, NoSQL, Apache Spark, Airflow, or similar tools, operationalizing data-driven pipelines for large-scale batch and stream processing. A knack for rapid prototyping and iteration, delivering high-quality solutions under tight deadlines. Outstanding communication and documentation skills, adept at explaining complex ideas to technical and non-technical audiences alike. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 316190 Posted On: 2025-06-18 Location: Hyderabad, Telangana, India Show more Show less

SUMMARY This is a remote position. About Us At Contour Education, we’re reshaping how students learn one small group at a time. Since launching in 2020, we’ve helped over 6,000 students succeed in their school assessments and final exams through dynamic small-group tutoring, supported by a team of 250+ onshore and 70+ offshore staff. Our India-based offshore team has been critical in delivering high-quality academic content, operations, and tech support at scale. As we continue to grow, we’re investing heavily in systems automation to build a more scalable, data-driven operation that supports thousands of student journeys. We’re currently transitioning from Monday.com to HubSpot as our core CRM and operations platform and we’re setting up our automation infrastructure from the ground up. This is your opportunity to join at the earliest stage, lay the foundation, and become the internal expert on how our platforms connect and communicate. Recognized three years in a row by the Australian Financial Review as one of Australia’s Fastest Growing Startups, Contour is entering its next phase and automation is at the heart of it. Why Join Contour? Automate Impact, Scale Innovation & Power the Future of EdTech At Contour, we’re not just building an EdTech company we’re reshaping how students discover and connect with high-quality learning experiences. As an Automation Engineer, you’ll be a vital part of our tech backbone, ensuring our platforms run smoothly, efficiently, and at scale. You’ll design, develop, and maintain automated testing frameworks and workflows that help deliver a seamless experience for our students and educators. This is a rare opportunity to join at a foundational stage and play a critical role in building robust, scalable systems that support Contour’s growth across India and beyond. You’ll work closely with India-based and global product and engineering teams to improve reliability, speed up releases, and empower the entire organization to innovate faster all while contributing to Contour’s mission of delivering accessible, world-class education. As an Automation Engineer , you will: Be part of a system overhaul migrating from Monday.com to a fully integrated HubSpot-powered ecosystem Play a foundational role in building internal automations from scratch Use cutting-edge tools like n8n , Make.com , and Zapier to drive real operational efficiency Collaborate with multiple departments including Sales, Marketing, Academics, and Operations Enjoy a fully remote setup with high autonomy and fast decision-making. Help power high-impact processes that support thousands of students If you’re a detail-driven problem solver who thrives in fast-paced environments, enjoys building scalable systems, and wants to play a meaningful role in powering seamless educational experiences for students Contour is the place for you. Role Overview Streamline Systems, Scale Reliability & Power EdTech Innovation As an Automation Engineer, you’ll be responsible for designing, implementing, and maintaining the automation workflows that connect our internal systems. Your work will directly impact our efficiency, data accuracy, and team productivity across all business units. Key Responsibilities Workflow Development Build and maintain automation workflows using tools like n8n, Make.com, and Zapier Integrate platforms such as Google Sheets, HubSpot, Slack, and other SaaS tools CRM Transition & Integration Support the migration from Monday.com to HubSpot by setting up key automation flows Develop robust integrations using APIs and webhooks to automate CRM functions Ensure seamless data syncing between platforms Data Management & Reporting Automate data collection, processing, and reporting workflows Create PDF generation and email dispatch systems for reporting and communications Set up automated invoicing and billing solutions System Optimization Monitor automation health, debug issues, and improve reliability Continuously evaluate and improve system performance and workflow efficiency Collaboration & Documentation Work closely with cross-functional teams to understand automation needs Document all workflows and provide training to non-technical stakeholders Requirements Must-Haves 3+ years in automation, workflow engineering, or systems integration Strong hands-on experience with n8n , Make.com , and/or Zapier Familiarity with APIs, webhooks, and common data structures (JSON, CSV) Experience with Monday.com, HubSpot, Google Sheets, and document tools High attention to detail and strong problem-solving skills Self - starter who thrives in a remote-first, fast-paced environment Nice-to-Haves Basic knowledge of JavaScript or Python Experience in a cross-functional or startup environment Exposure to automation involving CRMs, LMSs, or other education platforms Benefits Work-From-Home Setup: Enjoy the flexibility and comfort of working remotely from anywhere in India, supporting a healthy work-life balance. Flexible Hours, High Trust: Join a low-bureaucracy, high-accountability environment where you own your schedule and your outcomes. High-Impact Engineering Role: Be part of the core tech team building automated systems that improve reliability, speed, and scalability across our EdTech platform. Growth & Ownership: Expand your scope into platform-level engineering, test architecture, and DevOps practices as you grow we promote from within. Cross-Border Collaboration: Work with a smart, kind team of engineers, product managers, and educators across India and Australia. Make a Real Impact: Help shape the backend infrastructure of one of Australia’s most exciting EdTech companies and directly support the learning journeys of thousands of students. Competitive Compensation: Receive a market-leading salary of 10-15 LPA with performance-linked growth opportunities. Ready to shape the future of education at Contour? Apply now to join one of Australia’s fastest-growing EdTech companies and play a crucial role in building reliable, scalable systems that power world-class learning experiences while helping drive Contour’s global tech evolution.

About The Role Grade Level (for internal use): 12 S&P Global Mobility The Role: Associate Director Software Engineer(Java Architect) The Team and Impact: This position is accountable for shaping and driving the Architectures used within the development organization as well as defining new and innovative strategic architecture initiatives. The Architect Software Engineer is responsible for strategic technology roadmap maintenance, developing innovative designs for teams to execute, adopting new platform strategies to benefit the organization, and organizing and motivating technical architects and technical leads to build and deliver scalable and sound solutions to meet the current and future product roadmaps. Department Overview Automotive Insights at S&P Mobility, leverages technology and data science to provide unique insights, forecasts and advisory services spanning every major market and the entire automotive value chain—from product planning to marketing, sales and the aftermarket. We provide the most comprehensive data spanning the entire automotive lifecycle—past, present and future. With over 100 years of history, unmatched credentials, and the largest base of customers than any other provider, we are the industry benchmark for clients around the world, helping them make informed decisions to capitalize on opportunity and avoid risk. Our solutions are used by nearly every major OEM, 90% of the top 100 tier one suppliers, media agencies, governments, insurance companies, and financial stakeholders to provide actionable insights that enable better decisions and better results. Responsibilities Translates strategy into action via PKRs and departmental strategy. Engages with key stakeholders in developing future technology roadmaps and innovation patterns. Owns and structures the technical architecture domain and technology life cycle process across the Hold-Assess-Trial-Adopt-Retire stages Mentors and grooms next level of technical leadership within the teams. Responsible for the creation, monitoring, and improvement of all ISO processes that fall within the domain. Interacts with all levels of the sales organization and business owners. Promoting Continuous Delivery and DevOps capabilities Collaborates with Information Security teams on all cloud initiatives to continually improve the security posture Provides transparency through well-defined metrics, automation, and reporting Defines the architectures required to implement large complex cross-functional projects transitioning into cloud Qualifications Bachelors’ degree in Computer science with at least 9 years of experience as a Java architect and/or Java technical lead and system development implementations. At least 2 years of experience as a leader of teams responsible for architecting and designing solutions for teams. Strong knowledge of multiple industry software development methodologies, including Agile, RUP and Waterfall at a minimum Expertise in GCP cloud native application development. Experience in AWS will be a plus. Subject matter expertise with federated authentication/authorization systems - SAML, JWT, OAuth2, etc. Extensive knowledge of Agile development methodologies and end-to-end software development lifecycle. Expertise in Service Oriented Architecture (SOA), API-centric architecture, Object-Oriented Analysis, and Design (OOAD) principles. Expertise in creating architectural diagrams and user flows in modelling software like Visio or Lucid Chart. About Company Statement S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today’s market, reach more customers, and shape the future of automotive mobility. About S&P Global Mobility At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow. For more information, visit www.spglobal.com/mobility. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 314336 Posted On: 2025-05-22 Location: Gurgaon, Haryana, India Show more Show less

Role Description Role :Lead II - Business Analysis exp : 8 to 12 years Location : Mumbai Skill Examples Analytical organizational and problem-solving skills - Proficiently use Analytical thinking and problem solving skills to analyse problems and opportunities effectively identify which changes may deliver the most value and work with stakeholders to understand the impact of those changes. Rapidly assimilate various types of information. Quickly choose effective and adaptable methods to learn and analyse the media audiences problem types and environments. Apply right competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking Behavioural Characteristics – Exhibit behavioural characteristics to gain the trust and respect of stakeholders. Continuously and consistently exhibit practice and preach competencies like Ethics Personal Accountability Trustworthiness Organization and Time Management and Adaptability. Business Knowledge – Have a very good knowledge to perform effectively within the Business Industry and Organization solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations Communication Skills – adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods – verbal non-verbal physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions Interaction skills - ability to relate cooperate and communicate with different kinds of people including executives sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication provide leadership encourage comprehension of solution value and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution Tools and Technology – Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts model concepts track issues and increase overall productivity. Excellent knowledge of prototyping and simulation tools as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval baselining traceability change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders. Business Analysis techniques – Advanced knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks.a. Brainstormingb. Business Casesc. Document Analysisd. Business Rules Analysise. Prototypingf. Data Miningg. Estimationh. Financial Analysisi. Functional decompositionj. Interviewsk. Item Trackingl. Lessons Learnedm. Process Analysis and Modellingn. Reviewso. Root Cause Analysisp. Risk Analysis and Managementq. Survey/Questionnairer. Workshopss. Mind mappingt. Scope Modellingu. Stakeholder mapsv. Metrics and Key Performance Indicators (KPIs)w. Benchmarking & Market Analysisx. Interface Analysisy. Data flow diagramsz. Use casesaa. User Storiesbb. Backlog Managementcc. Estimationdd. Prioritizationee. Acceptance and Evaluation criteriaff. Business Model Canvasgg. Concept Modellinghh. SWOT Analysisii. Organizational Modellingjj. Vendor Assessment Knowledge Examples Strategist expertise level in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis) Business Analysis Approach· Develop and proactively drive adoption of tools templates and processes for planning a business analysis approach. Create new and innovative formal and informal processes tools or· techniques that others can leverage during discovery to isolate critical Information· Create innovative ways of performing this task using common techniques. Stakeholder Engagement· Develop engagement strategies to support organizational transformation. Develop stakeholder engagement strategies to address stakeholders that resist change. Engage others in a discussion where they share information with the Lead BA that they are not willing to share with other individuals. Capture best practices in planning stakeholder engagement and broadcast them to the business analysis community. Create innovative ways of performing this task using common techniques. Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes. Create new methods for locating data and how to analyze its accuracy and importance. Business Analysis Information Management· Develop a new organizational structure for managing business analysis information. Monitor the market for technologies/processes to manage business analysis Information· Develop training materials and “tips” that stakeholders can leverage to improve their efficiency in using business analysis tools. Business Analysis Performance Improvement Develop new processes to identify and overcome business performance issues. Develop non-traditional ideas for identifying business analysis performance improvement opportunities. Create new tools and strategies for identifying innovative solutions· Continually monitor processes seeking opportunities for improvement· Recognized by leadership as an authority in analyzing performance and developing improvement plans Requirements Elicitation· Create elicitation support material templates for others to use. Develop approaches and tactics for developing greater organizational understanding· Foster a collaborative approach to encourage feedback opinions and acceptance towards the use of elicitation tools and templates for personal planning and organization. Have been sought for advice support and training by others on ways to effectively prepare for elicitation. Quickly understand team capabilities and skill/knowledge gaps· Engage others in a discussion where they share information that they are not willing to share with others individuals. Consistently find “common ground” between differing viewpoints. Define strategies and plans for influencing multiple decision makers· Develop and proactively drive adoption of tools to help others adjust their communication style· provide examples for how to handle certain circumstances with the right messaging (i.e if they say this do this or are difficult stakeholders) Develop an approach for the current initiative to assess newly elicited results with source information and against other elicitation results. Create new methods for locating data and how to analyze its accuracy importance and validity. Debate issues to bring the most critical points to the forefront for decision making. Anticipate objections and proactively overcome them with data before the objection arises. Routinely perform scenario planning and exercise due diligence when validating information Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes. Develop a repeatable approach for others to use for communicating business analysis information. Recognized as an authority on how to customize messaging to various levels of an organization. Foster collaborative approach to collect feedback opinions and acceptance towards the adoption of new approaches to communicate business analysis information and to collect feedback and opinions· Have been recognized by leadership as an authority in enhancing collaborative relationships with stakeholders at all levels of the organization. Consistently maintain enriched relationships with stakeholders Requirements Life Cycle Management· Develop and drive adoption of tools templates and/or processes for aligning requirements and design. Create innovative ways to use the common techniques to perform this task such as Functional Decomposition· Have been recognized as a visionary in aligning requirements and designs resulting in requests from leadership to lead related complex change initiatives and· mastery of several business analysis tools resulting in frequent engagement by peers for support in using them. Develop and drive adoption of an archival system that stores historical requirements and how they were implemented· Plan and devise innovative ways to maintain requirements and designs for reuse by ensuring accuracy and consistency· Demonstrate subject matter expertise in prioritization so that leaders grant the authority to resolve issues independently. Foster a collaborative approach to obtain feedback opinions and agreement on the adoption of new prioritization methods. Capture best practices in prioritization and broadcast them to the business analysis community. Always incorporate relevant product service business and industry acumen in prioritization. Create new ways to assess the possibilities of a situation resulting from changes to requirements and designs. Apply foresight when connecting concepts to enterprise components· been recognized by leadership as an authority in evaluating the impact of proposed changes to requirements and designsDeal with unforeseen issues in order to obtain an approval of requirements effectively by: assembling and/or developing resources processes and tools· developing a go-to network of empowered people and resources who are· quick to respond· demonstrating subject matter expertise in obtaining agreement and approval of requirements and designs Strategy Analysis· Analyse current state to understand the reasons for change the impact of the change· Apply foresight when connecting concepts to enterprise components. Apply foresight to predict external drivers for change and draw from experience to recommend how to address them. Future State definition· Consistently influence business policies and practices. Develop approaches and tactics for developing greater organizational understanding. Create new ways to identify all potential alternatives to address business needs. Have been recognized by leadership as an authority in determining the conditions to meet the business need Risk Assessment· Apply foresight to identify and overcome potential roadblocks that might lead to a negative consequence· predict what competitors will do and how to counteract it. recognized by leadership as an authority in preventing undesirable consequences while transitioning to the final future state Change Strategy· Create and drive adoption of tools templates and processes for developing transition states. Develop metrics and a rating system for evaluating solutions· Develop and proactively drive adoption of new tools or templates for evaluating alternatives. Develop an innovative approach for using new tools templates and processes that explain the rationale for adoption· Capture change strategy best practices and broadcast them Analysis and Design - analyze synthesize and refine elicitation results into requirements and designs. Continually monitor the industry in search of best practices that lead to more effective design options. Apply foresight when connecting concepts to enterprise components· recognized by leadership as an authority in developing design options that achieved the desired future state· Develop approaches and tactics for developing greater organizational understanding with regards to analysing potential value to recommend right solution· Capture best practices in analyzing potential value and solution recommendation and broadcast them Solution Evaluation - define performance measures and assess the data collected to evaluate solution effectiveness· Develop new and innovative evaluation method(s) including metrics measurement tools· Capture best practices in measuring solution performance and broadcast them to the business analysis community· Analyze business related metrics found on documents such as financial statements and make appropriate recommendations. Develop non-traditional ideas for analyzing performance measures· Apply foresight when connecting concepts to enterprise components. Create and drive adoption of tools templates and processes that help identify the internal factors that restrict full realization of the solution’s value. Develop new and innovative methodologies for problem solving and critical thinking· Capture best practices on assessing solution limitations and broadcast· determine how factors external to the solution are restricting full realization of value· Monitor the industry in search of approaches or insights to determine and overcome the external factors that restrict the solution’s full realization of value. Create and drive adoption of tools templates and processes that help identify the external factors that restrict full realization of the solution’s value. Consistently identify the root cause of systemic issues· recognized by leadership as an authority in recommending actions that maximize value· frequently asked for input and asked for recommendations are typically implemented by leadership Expertise in developing process flow diagrams use case current/future state diagrams functional and technical requirements in the form of user stories/as indicated by the customer Good understanding of Software development life cycle & Methodologies Develop an innovative approach for using new tools templates and processes that: explain the rationale for adoption Develop a network of Subject Matter Experts (SMEs) inside and outside of the organization using methods such as: contributing knowledge/skill into the network and drawing knowledge/skill from the network appropriately. Create innovative ways of performing various BA tasks using common techniques. Additional Comments Job Title: Business Analyst Location: Mumbai Experience Level: 8-12 years Job Summary: We are seeking a highly skilled Business Analyst with a strong background in financial markets to join our team in Mumbai. The ideal candidate will possess a deep understanding of business analysis principles and practices, along with excellent communication and problem-solving skills. Key Responsibilities: Collaborate with stakeholders to gather and analyze business requirements. Develop and document business processes, workflows, and use cases. Conduct market research and analyze industry trends to inform strategic decisions. Assist in the design and implementation of financial solutions that meet client needs. Facilitate communication between technical teams and business stakeholders. (Optional) Provide support as a Scrum Master or Project Manager when required. Qualifications: 8-12 years of relevant experience in business analysis, preferably within the financial sector. Strong knowledge of financial markets and trading processes. Proficiency in creating business requirement documents and functional specifications. Experience with Agile methodologies is a plus. Scrum Master or Project Management experience is preferred but not mandatory. Excellent analytical, communication, and interpersonal skills. Skills Business Analysis,financial market knowledge,business process Show more Show less

Description The Amazon Payments Services processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually. We build systems that process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works. If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the India Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce services platform. Key job responsibilities Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. Some of the key job functions Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects. Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Ownership of one or more Digital products or components Customer notification and workflow coordination and follow-up to maintain service level agreements Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base Basic Qualifications 2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems Preferred Qualifications Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A2954497 Show more Show less

About The Role Grade Level (for internal use): 10 The Team As a Software Engineer, you will build Enterprise strength Web Products that will enable S&P CapitalIQ Pro to serve-up value-added Ratings, Research and related information to the Institutional clients. Our Team is responsible to deliver essential and business critical data with applied intelligence to power the market of the future. This enables our customer to make decisions with conviction. Career: This is the place to hone your existing UI, Middleware and Database skills while having the chance to become exposed to fresh technologies. As an experienced member of the team, you will have the opportunity to mentor and coach developers who have recently graduated and collaborate with developers, business analysts and product managers who are experts in their domain. What's In For You As a Software Developer, you will work with a team of intelligent, ambitious and hard-working software professionals recruited from top universities and industries. The team is responsible for the architecture, design and development of enterprise web products. Your skills: You should be able to demonstrate that you have an outstanding knowledge and hands-on experience in the below areas: Complete SDLC: architecture, design, development and support of tech solutions Play a key role in the development team to build high-quality, high-performance, scalable code Engineer components, and common services based on standard corporate development models, languages and tools Produce technical design documents and conduct technical walkthroughs Collaborate effectively with technical and non-technical stakeholders Be part of a culture to continuously improve the technical design and code base Document and demonstrate solutions using technical design docs, diagrams and stubbed code Our Hiring Manager says: I’m looking for a person that gets excited about technology and motivated by seeing how our individual contribution and team work to the world class web products affect the workflow of thousands of clients resulting in revenue for the company. Responsibilities Bachelor's or higher degree in technology related field. 5+ Years’ working experience on Microsoft technologies. Extensive Experience in Java, C#, .NET, .NET CORE Experience in SQL Server, Oracle Experience with DevOps practices and modern CI/CD deployment models using Jenkins, GitHub Experience with cloud services (e.g., AWS, Azure) and microservices architecture Experience with ReactJS Extensive knowledge on Java script and Type Script Nice To Have Having knowledge of AI and Big Data technologies would be a considerable advantage. Additionally, experience with Python and Spark applications is a plus. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 316327 Posted On: 2025-06-10 Location: Gurgaon, Haryana, India Show more Show less

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta is seeking a highly skilled and experienced People Operations Specialist to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in ServiceNow, self-service portal design, and AI chatbot integration . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services. What You’ll Be Doing ServiceNow Process Management & Analytics Design and develop self-service portal on ServiceNow, enabling intuitive access to services and information (include knowledge management) Lead the integration of AI-powered chatbots within the portal to facilitate intelligent case routing, knowledge retrieval, and user support. Design and build ServiceNow process workflows and analyze workflows to streamline operations, reduce handoffs, and improve service levels across HR Design and build SNOW dashboards, and performance analytics to track KPIs, SLAs, and service trends. Ensure ServiceNow internal process documentation is up to date and aligned with business needs. Process Excellence & Continuous Improvement Analyze existing workflows and identify opportunities to streamline operations, reduce cycle times, and improve service quality. Establish and promote standardized best practices, process governance, and cross-functional collaboration. Partner with functional teams (HR, Finance, IT, etc.) to develop and implement best-in-class processes and governance. Stakeholder Collaboration & Change Management Engage with business stakeholders to define requirements for digital self-service capabilities and enhanced customer experiences. Drive adoption of new tools and processes through effective change management, training, and communication strategies. Act as a liaison between Shared Services, IT, and external vendors for ServiceNow and chatbot enhancements. Governance, Compliance & Knowledge Management Ensure all process and service documentation is maintained and aligned with compliance requirements. Champion knowledge management by enabling content curation, lifecycle management, and chatbot integration for easy access to FAQs and SOPs. What You’ll Bring To The Role Education: Bachelor's degree in Business, Engineering, Information Systems, or related field (Master’s preferred). Experience: 8+ years of experience in Shared Services, Process Improvement, or Business Operations with at least 2 years in a leadership or senior specialist role. [or 6+ years with a Master’s degree] Technical Skills: Deep hands-on experience with ServiceNow (e.g., HRSD, ITSM) including portal design and workflow configuration. Demonstrated experience in designing AI-powered self-service portals and integrating chatbots (e.g., ServiceNow Virtual Agent, or third-party tools). Familiarity with natural language processing (NLP) concepts and chatbot training methodologies. Proficiency in data visualization and reporting tools such as ServiceNow Performance Analytics. Soft Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and a high degree of organizational acumen. Key Competencies: Strategic and Operational Thinking Process Optimization & Automation Change Leadership Data-Driven Decision Making Cross-Functional Collaboration What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Show more Show less

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. 9+ years of experience. Roles & Responsibilities: Develop and execute email campaigns aligned with marketing strategies to drive brand and product awareness, lead acquisition, conversion, and retention. Implement and manage automation rules, drip programs, segmentation, and engagement programs to optimize customer journeys. Create and manage email templates, landing pages, forms, and other Pardot components to support campaigns and marketing initiatives. Collaborate with the sales and marketing teams to ensure seamless integration between Pardot and Salesforce, maintaining data accuracy and workflow efficiency. Monitor, analyze, and report on the performance of email campaigns, providing insights and recommendations for continuous improvement. Ensure compliance with data protection regulations and best practices in email marketing. Train and support marketing team members in the effective use of the automation platform. Stay up-to-date with the latest marketing automation trends and opportunities for leveraging new Pardot features. Discuss with business marketers and document campaign requirements Recommend and manage implementation of customer segmentation strategies Interact with digital marketing counterparts on areas of shared dependencies – website, social, paid digital, data and analytics Technical documentation - ensure solutions are validated and documented for future reference Participate in weekly conference calls with Digital Marketing (be available for daily check-in calls) Requirements / Qualifications Proven experience in Marketing Operations Manager or similar role, with a strong understanding of marketing automation platforms. Deep understanding of Pardot's features, including email marketing, landing pages, lead management, and automation. Proficiency in Pardot (or other Marketing Automation platform) and Salesforce, including the integration and synchronization of data between platforms. Ability to design and implement workflows in Pardot to support business processes and reporting requirements. HTML and CSS: Working knowledge of HTML and CSS for email template and landing page development. Strong analytical skills with the ability to interpret campaign performance data and make data-driven decisions. Excellent communication and collaboration skills to work effectively across teams. Familiarity with email marketing best practices and regulations (e.g., GDPR, CAN-SPAM). Ability to manage multiple projects and meet deadlines in a fast-paced environment. Understanding of B2B marketing principles and best practices. Problem-Solving and Debugging: Ability to identify and resolve technical issues. Other Important Skills: Pardot certification is preferred. Willingness to stay up-to-date with the latest Pardot features and Salesforce technologies Shift Timings: 1 PM to 10 PM IST We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Show more Show less

About The Role Grade Level (for internal use): 10 Position Summary Our proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale. Its micro-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI. What You'll Do You will be part of our Data Platform & Product Insights data engineering team. As part of this agile team, you will work in our cloud native environment to Build & support data ingestion and processing pipelines in cloud. This will entail extraction, load and transformation of ‘big data’ from a wide variety of sources, both batch & streaming, using latest data frameworks and technologies Partner with product team to assemble large, complex data sets that meet functional and non-functional business requirements, ensure build out of Data Dictionaries/Data Catalogue and detailed documentation and knowledge around these data assets, metrics and KPIs. Warehouse this data, build data marts, data aggregations, metrics, KPIs, business logic that leads to actionable insights into our product efficacy, marketing platform, customer behaviour, retention etc. Build real-time monitoring dashboards and alerting systems. Coach and mentor other team members. Who You Are 4 to 8 years of experience in Big Data and Data Engineering. Strong knowledge of advanced SQL, data warehousing concepts and DataMart designing. Have strong programming skills in SQL, Python/ PySpark etc. Experience in design and development of data pipeline, ETL/ELT process on-premises/cloud. Experience in one of the Cloud providers – GCP, Azure, AWS. Experience with relational SQL and NoSQL databases, including Postgres and MongoDB. Experience workflow management tools: Airflow, AWS data pipeline, Google Cloud Composer etc. Experience with Distributed Versioning Control environments such as GIT, Azure DevOps Building Docker images and fetch/promote and deploy to Production. Integrate Docker container orchestration framework using Kubernetes by creating pods, config Maps, deployments using terraform. Should be able to convert business queries into technical documentation. Strong problem solving and communication skills. Bachelors or an advanced degree in Computer Science or related engineering discipline. Good to have some exposure to Exposure to any Business Intelligence (BI) tools like Tableau, Dundas, Power BI etc. Agile software development methodologies. Working in multi-functional, multi-location teams Grade: 09 / 10 Location: Gurugram Hybrid Model: twice a week work from office Shift Time: 12 pm to 9 pm IST What You'll Love About Us – Do ask us about these! Total Rewards. Monetary, beneficial and developmental rewards! Work Life Balance. You can't do a good job if your job is all you do! Prepare for the Future. Academy – we are all learners; we are all teachers! Employee Assistance Program. Confidential and Professional Counselling and Consulting. Diversity & Inclusion. HeForShe! Internal Mobility. Grow with us! About AutomotiveMastermind Who we are: Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win. What We Do Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 315748 Posted On: 2025-06-18 Location: Gurgaon, Haryana, India Show more Show less

The closing date for submissions is 30/06/2025 at 12:00 midday (Brussels time). WE ARE The European External Action Service (EEAS) supports the work of the High Representative in defining and implementing an effective and coherent foreign policy of the European Union and in her tasks of conducting the EU's Common Foreign and Security Policy and chairing the Foreign Affairs Council. It also supports the High Representative in her capacity of Vice President of the Commission. The EEAS works in close cooperation with Member States, the Council and relevant services of the European Commission. The Division "Space” (SECDEFPOL.5) of the EEAS supports the Special Envoy for Space (SES) to support the space activities of the EEAS in their diplomatic, policy and operational dimensions. It contributes to the implementation of the Strategic Compass and the implementation of the Space Strategy for Security and Defence. The Division develops and coordinates EU positions regarding space security and sustainability in multilateral fora (mainly the UN) as well as contributes to international dialogues, along with the European Commission, on aspects related to security in and from space. It also implements a Space Threat Response Architecture and ensures the operational direction of the EU Satellite Centre (SatCen) on behalf of the HR/VP. We Propose The EEAS is launching a call for expression of interest for the recruitment of one SECRETARY (AST/SC2) as Temporary Agent under Article 2(b) of the Conditions of Employment of other servants of the EU[1] in accordance with EEAS Decision Admin(2015) 20 on the engagement and use of temporary agents. Please note that, candidates who have been engaged by the EEAS as non-permanent servants (temporary and contract agents engaged under Article 3b of the CEOS), will be bound by Decision ADMIN(2023) 24 of the High Representative of the Union for Foreign Affairs and Security Policy of 14/07/2023 on the maximum duration of engagement by the European External Action Service of non-permanent staff under successive limited duration contracts of different types, and on the minimum lapse of time between successive contracts under Article 2(e) of the CEOS and repealing the Decision ADMIN(2020) 10 of the High Representative of the Union for Foreign Affairs and Security Policy of 16/07/2020. We Look For A dynamic, proactive and highly motivated colleague with very good communication and organisational skills and with a developed sense of service. He/she will be entrusted with the following main tasks: Provide efficient secretarial support to the Special Envoy for Space (SES) and the Deputy Head of Division; Maintain the diary, answer and filter phone calls and take messages, manage functional mailboxes and the outlook calendar, respond to general enquiries and order supplies. Manage information and procedures regarding duty and permanence, leave and absence records, teleworking and similar personnel administration formalities. Provide logistical support for the organisation and coordination of meetings, video conferences and workshops involving the Division members, including by organising the access for visitors to the building and welcoming/escorting visitors in accordance with security regulations; Organise missions of the SES, Deputy Head of Division and team members, using MIPS application; Follow-up of the missions and representation budgets; Ensure the preparation of briefing files, speeches, etc.; Ensure proper implementation of procedures regarding document management as the Document Management correspondent in the Division; registration of incoming and outgoing correspondence in ARES, including attribution of the documents to the respective colleague(s); Handle classified and sensitive documents; provide administrative support in, and access to, the secure room; Provide assistance to the Head of Division in dealing with staff recruitments and requests for extension of secondment, organise selection panels, reply to candidates, draft the requests for recruitments etc.; Ensure the technical and logistical assistance to the Head of Division in dealing with people management activities, such as staff appraisal, promotion, performance management, etc.; Ensure JIS (Job Information System) support to the Division, entering in Sysper job descriptions and objectives etc.; Manage, launch, follow-up and reply to inter-service consultations for the Division via DECIDE; Facilitate communication within EEAS as well as other institutions and agencies of the EU, Member States' delegations, diplomatic missions and international organisations; Act as web-correspondent, update profiles on the intranet; Liaise with the Assistants of MD-PSD and SECDEFPOL Director and Divisions; Support the Division members using the main corporate administrative tools (Sysper, ARES, MIPS, e-Brief, EU-Learn, Decide, EEAS Register, Rescom, Webex); Any other task related to secretarial, administrative and organisational support as tasked by the Special Envoy for Space (SES) and the Deputy Head of Division. LEGAL BASIS The vacancy is to be filled in accordance with the conditions stipulated under the Conditions of Employment of Other Servants of the European Union (CEOS)[2], in accordance with EEAS Decision ADMIN(2015) 20 on the engagement and use of temporary agents The successful candidate will be offered a contract as Temporary Agent under Article 2(b) of the Conditions of Employment of Other Servants (CEOS) at the grade of AST/SC2. Eligibility Criteria Candidates must meet ALL of the following general and specific conditions on the closing date for online applications : Be a national of one of the EU Member States and enjoy full rights as a citizen; Meet any obligations imposed on him or her by the laws concerning military service; Provide the appropriate character references[3] as to their suitability for the performance of their duties; Have the capacity to work in languages of the CFSP in writing and orally. Secondary education attested by a diploma giving access to post-secondary education, followed by at least 7 years’ professional experience directly related to the nature of the duties; OR Relevant professional training followed by at least 7 years’ professional experience directly related to the nature of the duties. Candidates who, at the time of the application, are EU officials, independently of their administrative status under Article 35 of the SR, cannot request to be recruited as temporary agents under Article 2(b) of the CEOS and, in the interest of the service, are therefore ineligible. Selection Criteria Candidates should: Proven experience in the secretarial field; Good organisational skills with a sense of initiative; Proven capacities of a team player with good inter-personal and communication skills; Ability to be flexible, perform multiple tasks in a timely manner, and adjust to changing priorities; Sound computer skills (MS Office) and good knowledge of standard administrative procedures; Capacity to respect deadlines; Good working knowledge of spoken and written English. Experience in the field of external relations and working with multinational teams in in a multi-disciplinary and multi-cultural environment; Experience in handling classified and sensitive information; Previous experience in EU institutions; Knowledge of IT tools used in EU institutions (Sysper, ARES, MIPS, e-Brief, EU-Learn, Decide, EEAS Register, Rescom, Webex); Working knowledge of French; Furthermore would be considered as strong assets EXPRESSION OF INTEREST AND SELECTION PROCEDURE [4] : The selection procedure will take place in three different and successive steps: Expression of Interest Before submitting their application, candidates should carefully check whether they meet all the eligibility criteria in order to avoid exclusion from the selection procedure. Expressions of interest should be sent by e-mail to the following functional mailbox MD-PSD-SECDEFPOL-ADMINISTRATION@eeas.europa.eu copying AST-SC-STAFF@eeas.europa.eu For the purposes of the e-mail application, the e-mail must have in the subject the following title: "EoI-HQ (AST/SC)-TA2b-AST/SC2- MD-PSD.SDP5 – 419741" Such An Expression Of Interest Must Be Accompanied By an updated Curriculum vitae. Candidates are invited to use the "Europass" CV format (https://europass.cedefop.europa.eu/documents/curriculum-vitae) for their applications. a letter of motivation (maximum 2 pages) in either English or in French; Declaration of potential conflict of interest form filled in, dated and signed (attached). The deadline for submission of expressions is 30/06/2025 at 12:00 midday (Brussels time). For correspondence concerning the selection procedure, please use the following email address (the e-mail must have in the subject the following title: "EoI-HQ (AST/SC)-TA2b-AST/SC2 - MD-PSD.SDP5 – 419741" ) : MD-PSD-SECDEFPOL-ADMINISTRATION@eeas.europa.eu Pre-selection The selection panel will make a pre-selection on the basis of the qualifications and the professional experience described in the CV and motivation letter. Selection The candidates who have passed the pre-selection step will be invited for an interview so that the selection panel can evaluate them objectively and impartially based on the selection criteria, as listed in the present call for expression of interest. Additional specific written or oral tests might be organised by the panel. Following a comparative assessment of the merits of the preselected candidates, the selection panel will recommend the name of a candidate to the Authority Authorised to Conclude Contracts of Employment, and possibly, name(s) of other candidate(s) that should be placed on a reserve list valid for maximum 12 months. That list would be used, on the one hand, in case of refusal of the offer or unavailability of the recommended candidate in the present procedure and/or, on the other hand, for other future similar recruitment needs. Depending on the outcome of future appointment procedure(s) under Article 29 of the SR for a similar profile, EEAS services may, in case no suitable candidates are found among EU officials, have other job opportunities that would involve the recruitment of the Temporary Agents under Article 2(b) of the CEOS. If any, candidates in the above-mentioned reserve list may be contacted by other EEAS services for potential recruitment. Equal Opportunities The EEAS is committed to an equal opportunities policy for all its employees and applicants for employment. As an employer, the EEAS is committed to promoting gender equality and to preventing discrimination on any grounds. It actively welcomes applications from all qualified candidates from diverse backgrounds and from the broadest possible geographical basis amongst the EU Member States. We aim at a service, which is truly representative of society, where each staff member feels respected, is able to give their best and can develop their full potential. If pre-selected, candidates with disabilities are invited to contact the EEAS (EEAS-HQ-APPLICATIONS-AST@eeas.europa.eu) in order to accommodate any special needs and provide assistance to ensure the possibility to pass the selection procedure in equality of opportunities with other candidates. If a candidate with a disability is selected and recruited, the EEAS is committed to appropriate measures in order to accommodate his or her special needs to the working place or working conditions in accordance with Art 1d(4) of the Staff Regulations. Recruitment The selected candidate will be recruited as temporary agents under Article 2(b) of the Conditions of Employment of Other Servants (CEOS), in accordance with EEAS Decision ADMIN(2015) 20 on the engagement and use of temporary agents. It is recalled, that if the interest of the service so requires, the selection procedures can be terminated at any stage and the post be filled by a reassignment in accordance with Article 7 of the SR and Article 10 of the CEOS. Conflict of Interest and security risks As a matter of policy, applications by individuals who have dual nationality of which one of a non-EU country, will be considered on a case-by-case basis taking account in particular of the functions attributed to the vacant post. The EEAS also examines if there could be a conflict of interest or security risks. In this context, candidates shall fill with their application a declaration of potential conflict of interest (Annex attached) Personal Security Clearance The requested level of security clearance for this post is: SECRET UE/EU SECRET. A description of the EU classified information levels is available under Article 2 of the Decision ADMIN(2023) 18 on the security rules for the EEAS [5]. The selected candidate should hold, or be in the position to obtain, a valid Personnel Security Clearance (PSC)[6] issued by the competent authority of the Member State concerned. Candidates who do not already have a valid PSC will be required to go through the security clearance vetting procedure of their Member State to obtain this clearance in accordance with national laws and regulations and with the procedure laid down in the Decision ADMIN(2019)7 on Security Clearance Requirements and Procedures for the EEAS of 08 March 2019 and in Annex A I of the Decision ADMIN(2023) 18 on the security rules for the EEAS [7]. Until the PSC is issued by the competent authority of the Member State concerned, the selected candidate will not be authorised to access EUCI at the level of CONFIDENTIEL UE/EU CONFIDENTIAL or above, or to participate in any meetings or workflow where EUCI is processed. Please note that the necessary procedure for obtaining a PSC can be initiated on request of the employer only, and not by the individual candidate. In case of failure to obtain or renew the required PSC, the AACC may take the appropriate measures in accordance with Article 3(3) of the Decision ADMIN(2019) 7 on Security Clearance Requirements and Procedures for the EEAS of 08 March 2019. Medical fitness The selected candidate will be required to undergo a medical fitness examination in accordance with Article 13 of the CEOS. In case of positive results on the medical fitness examination and after assessment of the PSC conditions, the candidate will be offered a contract as Temporary Agent, Grade AST/SC-2 [8] for a duration of 2 years renewable subject to the possibility of extension offered by the EEAS Decision ADMIN(2023) 24 on the maximum duration of engagement. All member of the temporary staff shall serve initially a nine-month probationary period in accordance with Article 14 CEOS. PLACE OF EMPLOYMENT: Brussels, Belgium POST AVAILABLE: immediately CONTACTS Ms. Marjolijn VAN DEELEN, SES and Head of Division MD-PSD.SECDEFPOL.5 Tel: +32 2584- 1888 Email: Marjolijn.VAN-DEELEN@eeas.europa.eu Ms. Crista HUISMAN, Deputy Head of Division MD-PSD.SECDEFPOL.5 Tel: +32 2584-4004 Email: Crista.HUISMAN@eeas.europa.eu The closing date for submissions is 30/06/2025 at 12:00 midday (Brussels time). [1] Staff Regulations of Officials (SR) and the Conditions of Employment of Other Servants of the European Union (CEOS). For reference see: https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1570023902133&uri=CELEX:01962R0031-20190101 [2] Staff Regulations of Officials (SR) and the Conditions of Employment of Other Servants of the European Union (CEOS). For reference, see https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1570023902133&uri=CELEX:01962R0031-20190101 [3] criminal records certificate [4] Your personal data will be processed in accordance with Regulation (EC) 2018/1725. The privacy statement is available on EEAS webpage: http://eeas.europa.eu/data_protection/rights/index_en.htm [5] OJ C 263, 26 July 2023, p.16. [6] The ‘Personnel Security Clearance’ is defined under point 2 of Annex A I of the Decision ADMIN(2023) 18 on the security rules of the EEAS as “ a statement by a competent authority of a Member State which is made following completion of a security investigation conducted by the competent authorities of a Member State and which certifies that an individual may, provided his ‘need-to-know’ has been determined, be granted access to EUCI up to a specified level (CONFIDENTIEL UE/EU CONFIDENTIAL or above) until a specified date; the individual thus described is said to be ‘security cleared’. ” [7] OJ C 263, 26 July 2023, p.38. [8] The basic salaries offered by the EU institutions are set out in Article 66 of the Staff Regulations. The current level, can be accessed via the link:https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=OJ:C_202301544 A number of factors are taken into account in calculating your pay. Use the pay calculator for an individual estimate: https://myintracomm.ec.europa.eu/staff/EN/working-conditions/pay/Pages/calculettes.aspx Show more Show less

Company Overview Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry. Position: Customer Support Executive – Bookings Location: Sultanpur, New Delhi (Landmark - MG Road, Near Chattarpur) Job Type: Full-Time Timings: 10 AM to 7 PM Responsibilities: - Attend to new customer inquiries received via calls, WhatsApp, and other platforms - Understand customer requirements and coordinate with the technical team to prepare accurate cost estimates - Share service details and pricing with potential clients in a clear, professional manner - Convert customer queries into confirmed pickup bookings through effective communication and follow-ups - Maintain detailed records of all interactions, leads, and conversions - Work closely with operations and logistics teams to ensure smooth order initiation - Follow scripts and SOPs while also customizing communication based on client profiles and expectations - Achieve daily/weekly targets for lead conversions and pickup scheduling Requirements: - 2–4 years of experience in customer support or tele-sales roles (voice + chat) - Excellent spoken and written English communication skills - Strong ability to understand customer needs and explain service offerings confidently - Prior experience in handling high-end clientele or lifestyle products/services is a plus - Comfort with using CRMs, communication tools, and shared documents for coordination - Organized, detail-oriented, and target-driven with a customer-first approach - Ability to multitask and manage a fast-paced workflow efficiently Show more Show less

Responsibilities Edit trendy real estate video for YouTube and Instagram Work with raw footage and audio from cameras and drones Apply creative transitions, titles, color correction, and sound design Stay updated on video trends, social media styles, and editing techniques Requirements Knowledge of video editing software (Adobe Premiere Pro, Final Cut Pro, Capcut, etc.) Passion for storytelling, especially through vlogs and cinematic formats Strong sense of rhythm, music syncing, and pacing Ability to take feedback and improve continuously A portfolio or examples of past work (even personal projects) is a huge plus Perks Travel to multiple cities, possibly countries Creative freedom and exposure to a professional workflow. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Paid time off Schedule: Day shift Ability to commute/relocate: Panvel City, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Experience: Video editing: 2 years (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP S/4 HANA Document and Reporting Compliance GDS Tax Technology Position EY’s GDS Tax Technology team’s mission is to develop, implement and integrate technology solutions that better serve our clients and engagement teams. As a member of EY’s core Tax practice, you’ll develop a deep tax technical knowledge and outstanding ERP, database, data analytics and programming skills. Ever-increasing regulations require tax departments to gather, organize and analyse more data than ever before. Often the data necessary to satisfy these ever-increasing and complex regulations must be collected from a variety of systems and departments throughout an organization. Effectively and efficiently handling the variety and volume of data is often extremely challenging and time consuming for a company. EY's GDS Tax Technology team members work side-by-side with the firm's partners, clients and tax technical subject matter experts to develop and incorporate technology solutions that enhance value-add, improve efficiencies and enable our clients with disruptive and market leading tools supporting Tax. GDS Tax Technology works closely with clients and professionals in the following areas: Federal Business Tax Services, Partnership Compliance, Corporate Compliance, Indirect Tax Services, Human Capital, and Internal Tax Services. GDS Tax Technology provides solution architecture, application development, testing and maintenance support to the global TAX service line both on a pro-active basis and in response to specific requests. Key Responsibilities Lead the solution design and development of Tax tools and technology solutions. Be subject matter expert to program/project teams in the plan, design, and delivery of technical solutions. Ability to effectively communicate with other senior leaders of IT on program strategies and plans and negotiate quality solutions. Qualification & Experience Required Bachelor’s / Master’s degree in Software Engineering / Information Technology / MBA / MCA / CA/ CWA. Relavent 4-8 years of experience in SAP S/4 Hana Project Implementation with DRC. Overall experience not more than 10 years. SAP Document and Reporting Compliance (previously known as Advance Compliance Reporting) Minimum 1 End to End Implementation in SAP DRC. Methodology, Integration & Migration experience in SAP overall. Sound knowledge in Taxation – Direct and Indirect Tax. Tax integration is an added advantage. SAP E-invoicing executions and Country specific reporting. Sound knowledge in Manage Document and Reporting Compliance process. Knowledge of Scrum and working experience will be an advantage. Roles & Responsibilities of day-to-day activities of an SAP DRC Consultant: Expertise in Basic configuration of SAP S/4 HANA in FI General Ledger Accounting, Taxation. Invoice creation via electronic documentation. Knowledge in Electronic invoice Documentation, Data Preparation and Submission. Reconciliation & Statutory Reporting of E-Invoicing. Periodic Reporting of E-Document for various Statutory Reporting. Correction processing of statutory reporting. Sound Knowledge of Workflow. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Graphic Designer Location: Kolkata, West Bengal Are you a bold, imaginative Graphic Designer with a passion for storytelling through visuals? At Velocitta India , we’re looking for a highly creative and detail-oriented designer to join our dynamic team. You’ll collaborate closely with our Art Director and fellow creatives to develop innovative layouts and visuals across both print and digital platforms. If you thrive in a fast-paced environment and have a strong command of CorelDRAW and the Adobe Creative Suite , we want to hear from you. What You’ll Do: Collaborate with designers and the Art Director to conceptualize and sketch ideas for upcoming titles and campaigns. Design eye-catching, brand-aligned visual assets for advertising, marketing, and editorial projects. Work directly with clients or internal stakeholders to define project goals, provide updates, and deliver final creative. Conduct market and audience research to inform and elevate design strategy. Oversee design interns or junior designers as needed, providing guidance and feedback. Coordinate cross-functional efforts to ensure cohesive messaging across all deliverables. Manage timelines and budgets, delivering projects on time and within scope. Proactively identify opportunities to optimize design processes and team efficiency. Troubleshoot creative or workflow issues and propose thoughtful solutions. What We’re Looking For: Proven experience in graphic design with a strong, diverse portfolio (print and digital). Proficiency in CorelDRAW and Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.). Exceptional attention to detail, visual composition, and typography. Excellent communication, time management, and organizational skills. Receptive to feedback and adaptable in a collaborative environment. Ready to Join Us? We’d love to see your work. Send us: Your updated resume A link to your Behance portfolio or other relevant work samples. Reach us at: jobs@velocitagroup.com Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP ISU Technical Level: Senior Consultant Experience: 3-7 Years Responsibilities To provide technical knowledge with hands-on experience for Electricity, Gas or Water Industry. Hands on experience designing the IS-U system Prepare Technical Specifications document, perform Unit Testing and provide defect management support for SAP Utilities Solution Design customized business processes and provides best practices for ISU. Communicate complex requirements to and from Technical and Non-technical stakeholders Willing to travel as per requirement Experience Should understand different business process in of Utility Industry (Regulated and Deregulated) ABAP Coding standard as per new ABAP 7.4(S4 HANA) Worked on FQEVENTS, Variants Program, Proxies, Performance tuning Strong skill set in Data Dictionary, Reports, USER Exits, Interface development, Enhancement Framework, Module Pool Programming, BOR objects, IDOC,IDEX Good Knowledge of ISU-EMIGALL Migration Tool Should have good experience in Workflow , Adobe Form and smart forms Print Work Bench (Application Forms) with Billing Master data Worked on RDI for Third Party Printing Good Understanding of Meter to cash Process with ISU-Tables Technical and Business Master Data in ISU Can Write, Review Technical Specification and UT documents Having strong understanding of integration points with cross modules EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Title: Virtual Executive Assistant Location: Remote Job Type: Part-Time About the Role: We are seeking a highly experienced and organized Virtual Executive Assistant to support our executive team. In this role, you will manage high-level administrative tasks, ensure efficient workflow, and help prioritize the executives' time and responsibilities. The ideal candidate is resourceful, proactive, and capable of handling a broad range of tasks in a fast-paced, dynamic environment. Key Responsibilities: Manage complex calendars, schedule meetings, and coordinate appointments across multiple time zones. Handle high-level email correspondence, draft responses, and prioritize communications on behalf of executives. Coordinate travel arrangements, including flights, accommodations, and itineraries. Prepare executive-level presentations, reports, and documentation for meetings. Organize and maintain files, documents, and databases, ensuring timely access to critical information. Serve as the point of contact between executives and internal/external stakeholders. Conduct thorough research on various topics, compile data, and provide executive summaries or recommendations. Assist in managing special projects, tracking key deliverables, and ensuring deadlines are met. Handle confidential and sensitive information with the utmost discretion. Support the executive team in strategic decision-making by preparing relevant materials and ensuring proper follow-up. Act as a liaison with internal departments and external partners to streamline communication and decision-making processes. Requirements: 9+ years of experience as an Executive Assistant, Virtual Executive Assistant, or in a similar senior administrative role. Proven experience managing executive-level responsibilities, including complex calendars and high-priority tasks. Excellent written and verbal communication skills with strong attention to detail. Highly proficient in MS Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides). Strong organizational and multitasking skills, with the ability to work under pressure and prioritize effectively. Experience with project management tools (Trello, Asana, Monday.com) and CRM systems. Ability to work independently with minimal supervision, exercising excellent judgment and discretion. High level of tech-savviness, with the ability to quickly learn new tools, platforms, and software. Experience coordinating international travel and handling high-level logistics. Strong interpersonal skills and the ability to build relationships across teams and with external partners. Experience in preparing presentations and supporting strategic decision-making processes. A proactive mindset with a problem-solving approach to challenges. Preferred Qualifications: Bachelor’s degree in Business Administration, Management, or a related field. Experience working with C-suite executives or senior management teams. Familiarity with digital marketing, social media management, or basic financial reporting is a plus. Benefits: Flexible working hours and fully remote work environment. Competitive compensation package. Opportunity for growth within the organization. Work with a dynamic and innovative team. Show more Show less

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Description UKG Ready is seeking a strategic and hands-on Manager of Product Management to lead initiatives within our Data Sub-Stream. This role will oversee two high-impact areas: the evolution of our GenAI and Agent capabilities (including LLM-based features, evaluations, and intelligent experiences), and the continued growth of our analytics platform, powered by BigQuery. This is a leadership role that involves close collaboration with senior and executive management to define vision, drive execution, and mentor product team members. Success in this role will be measured by your ability to work cross-functionally with engineering, AI research, UX, and other AI pillars across UKG to deliver scalable, responsible, and user-centric data and AI products. If you thrive at the intersection of data, intelligence, and user experience—and enjoy growing a young team while shaping both strategic roadmaps and day-to-day product development—we’d love to connect. Responsibilities Strategy & Leadership Define and own the product strategy for UKG Ready’s data platform. Lead a team of product managers across multiple geographies, providing mentorship, prioritization, and execution support. Represent GenAI and Analytics in cross-functional planning, executive updates, and stakeholder alignment. Champion a user-centric and ethically responsible approach to LLM-powered features. Align AI-powered product experiences with the underlying analytics infrastructure. GenAI & LLM Oversee the development of LLM-powered features (e.g., summarization, chat, intelligent insights). Guide prompt engineering strategies, evaluation frameworks, and RAG pipelines. Ensure robust infrastructure for safe, high-performance AI interactions. Monitor real-world performance and quality of generative experiences, driving continuous improvement. Analytics Platform Drive the roadmap for the analytics platform and reporting experiences, including dashboards and data exploration tools. Guide the evolution of our BigQuery architecture and data products to support scalability and cross-suite reporting. Collaborate with data engineering and architecture teams to ensure clean, performant, and accessible data for all personas. Align KPIs, dashboards, and self-service tools with both internal and customer-facing needs. Execution Support agile ceremonies across teams: planning, grooming, story definition, and backlog management. Translate customer feedback, usage data, and market trends into actionable priorities. Balance short-term delivery with long-term vision to ensure sustainable product development. Define and track success metrics across both GenAI and Analytics initiatives. Qualifications 6–10 years of product management experience, including 2+ years in a leadership or mentoring role. Proven experience owning product strategy and execution in one or more of the following areas: Generative AI/LLMs, analytics platforms, or data products. Demonstrated success leading cross-functional initiatives across engineering, UX, and data science. Strong working knowledge of LLM concepts (prompting, embeddings, RAG, evaluation), preferably in production environments. Hands-on familiarity with cloud data platforms—BigQuery experience strongly preferred. Excellent communication skills, with the ability to distill complexity into clear direction for both executives and teams. Deep user empathy and a data-driven decision-making mindset. Bonus: Experience with vector databases, LangChain/LlamaIndex, dbt, or Looker. Bonus: Background in enterprise SaaS, HR tech, or workflow platforms. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com Show more Show less

Company Description 👋🏼 We're Nagarro , We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Job Description REQUIREMENTS: Total experience 11+years. Strong working experience in ERP architecture, solution design, or technical consulting. Strong expertise in ERP platforms such as NextWorld ERP, Oracle Cloud, SAP, Workday, or similar. Hands-on experience with no-code development tools and REST API-based integration frameworks. Solid understanding of enterprise data modeling, workflow design, and application lifecycle management. Strong documentation practices and experience with enforcing coding and architectural standards. Experience in ERP modernization or cloud-native ERP platforms. Knowledge of security frameworks and compliance standards in ERP environments. Ability to lead and mentor development teams, fostering a culture of technical excellence and innovation. Strong communication and coordination skills to work with cross-functional and globally distributed teams. RESPONSIBILITIES: Understanding the projects functional and non-functional requirements and the business context of the application being developed. Understanding and documenting requirements validated by the SMEs Interacting with clients to identify the scope of testing, expectations, acceptance criteria and availability of test data and environment. Working closely with product owner in defining and refining acceptance criteria. Preparing test plan/strategy Estimating the test effort and preparing schedules for testing activities, assigning tasks, identifying constraints and dependencies Risk management identifying, mitigating and resolving business and technical risks. Determines the potential causes of problems and analyses multiple alternatives. Designing and developing a framework for automated testing following the project's design and coding guidelines. Set up best practices for test automation. Preparing test reports to summarize the outcome of the testing phase and recommending whether the application is in a shippable state or not Communicating measurable quality metrics, with the ability to highlight problem areas and suggest solutions Participating in retrospective meetings, helping identify the root cause of any quality related issue and identifying ways to continuously improve the testing process Conducting demos of the application for internal and external stakeholders Reviewing all testing artifacts prepared by the team and ensuring that defects found during the review are tracked to closure Working with team and stakeholders to triage and prioritize defects for resolution Giving constructive feedback to the team members and setting clear expectations. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field. Show more Show less

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations Job Description The Manager, Support Team is responsible for leading a team of support engineers to ensure the delivery of exceptional technical support for ERP systems. This role focuses on managing team performance, overseeing escalations, and ensuring the team provides efficient, high-quality solutions to complex customer challenges. As a customer-centric leader, the Manager fosters a culture of accountability, responsiveness, and continuous improvement, ensuring that the support team consistently meets or exceeds customer expectations. By closely monitoring operational workflows, case handling, and escalations, the Manager ensures timely resolutions and adherence to Service Level Agreements (SLAs). The Manager works collaboratively with cross-functional teams, including Product Management, Engineering, and Customer Success, to resolve systemic issues, advocate for customer-driven product enhancements, and align on support objectives. Additionally, this role involves developing and implementing strategies to optimize support operations, improve team capabilities, and proactively address recurring customer issues. This position requires strong leadership, problem-solving skills, and a customer-first mindset. The Manager, ERP Support Team, plays a vital role in shaping the team’s success while contributing to customer satisfaction and the overall effectiveness of ERP support operations. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. Responsibilities Leadership and Team Management Guide and mentor the support team, fostering a culture of accountability, collaboration, and continuous learning. Set performance goals, provide constructive feedback, and develop individualized growth plans to enhance team capabilities. Lead daily stand-ups to align on case priorities, escalations, and team blockers. Escalation Management Oversee escalated cases, ensuring adherence to escalation protocols and effective communication with stakeholders. Act as an escalation owner for high-severity issues, coordinating resolution strategies with cross-functional teams. Manage structured handling of escalations, escalating to Directors or senior leadership when required. Process and Workflow Optimization Continuously evaluate and refine support workflows, triage, and escalation procedures to enhance efficiency and customer satisfaction. Lead initiatives for process improvements informed by performance data, feedback, and post-mortem reviews. Ensure adherence to SLAs and proactively address cases nearing SLA thresholds. Performance Tracking and Reporting Monitor team performance metrics (KPIs), such as response times, backlog counts, and escalation summaries. Analyze trends and generate weekly/monthly performance reports to inform strategic decisions and share insights with leadership. Conduct quarterly strategic reviews to assess team performance, identify process gaps, and align on goals. Resource and Capacity Management Develop staffing and scheduling plans to ensure adequate support coverage, including shift rotations and flexibility for changing demand. Optimize resource allocation to balance workload distribution and improve case handling efficiency. Adjust headcount or allocate additional resources based on workload and business priorities. Collaboration and Cross-Functional Engagement Serve as the primary liaison between the support team and other departments, including Product, Engineering, and Sales. Participate in cross-functional meetings to discuss product updates, recurring issues, and areas requiring collaboration. Advocate for customer needs in cross-department discussions, ensuring alignment on issue resolution strategies. Training and Knowledge Sharing Assess training needs and organize targeted technical sessions with R&D or Product teams to address skill gaps. Ensure the team contributes to and leverages the knowledge base, with regular compliance checks for accuracy and relevance. Facilitate post-mortem reviews for incidents and outages, documenting lessons learned and implementing preventive measures. Customer-Centric Operations Foster a customer-first mindset within the team, ensuring all interactions prioritize responsiveness, clarity, and customer satisfaction. Communicate effectively with customers during escalations, providing clear updates and managing expectations. Maintain transparency and professionalism in all customer-facing communications to build trust and loyalty. Qualifications Bachelor’s Degree in Information Technology, Business Administration, or a related field; equivalent professional experience will also be considered. Certifications such as ITIL v3/v4, PMP, or APICS are a plus but not required. Familiarity with customer support methodologies, incident management, and service delivery frameworks (e.g., ITIL, SDLC) is advantageous. 6+ years of experience in technical support, with at least 2+ years in a leadership or managerial role. Proven ability to handle high-severity escalations, optimize workflows, and improve team performance. Experience with ERP systems (e.g., QAD, SAP, Oracle ERP, Dynamics 365) is highly advantageous. Strong understanding of support workflows, escalation protocols, and SLA management. Familiarity with debugging tools, troubleshooting methodologies, and basic database management. Proficiency in analyzing performance data and identifying trends to drive informed decision-making. Soft Skills: Exceptional leadership and communication skills, with the ability to engage technical and non-technical stakeholders. Strong focus on customer satisfaction, with a deep understanding of customer needs and a commitment to exceeding expectations. Strong analytical and problem-solving abilities, with a focus on driving customer-centric solutions. Skilled in decision-making, balancing customer needs with organizational policies and resource constraints. Adaptable and proactive in addressing evolving technologies, customer needs, and organizational priorities. Experienced in mentoring and coaching team members to enhance their knowledge, performance, and growth. Technical Skills: Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

Ecolab is seeking a Business Process Automation Analyst within the company's Global Business Services to support and deliver key initiatives providing project intake, planning, and identification of scalable global tools to address process challenges while enhancing workflow and automation efficiencies. Location: The position is based in our office in Pune. Shift: UK Shift, 12 to 9pm Work Situation: Hybrid, in office 3 days a week Business Analyst Main Responsibilities Manage project intake and prioritization of requests Contribute to project management actives and ensuring successful delivery from identification through deployment Collaborate with business and process improvement teams to evaluate automation opportunities Participate in process design, business requirement definition, design reviews, testing, training support and user adoption Engage in Vendor and technology selection RFP/RFI Facilitate process reviews to identify automation opportunities and requirements Partner with Ecolab Digital teams to evaluate appropriate technology to solve process challenges Provide analytical support for complex technical processes Provide process governance while maintaining strong deployment and/or onboarding controls Monitor solutions to ensure they maintain benefits and efficiencies Keep stakeholders updated regularly, communicate risks, and gather feedback Minimum Qualifications Bachelor’s degree with minimum 5 years of professional experience; or advanced degree with minimum 3-5 years experience Formal project management experience or proven skills, preferably in Finance or Business Services Excellent English written and verbal communication skills Excellent interpersonal skills and ability to partner across teams and levels within the organization Experience with one or more automation platforms such as ServiceNow Preferred Qualifications Advanced degree preferred Relevant experience in Finance or Business Services processes Green Belt/Black Belt/PMBOK/Scrum/Agile trained and certified Strong interpersonal skills with demonstrated skills to influence decision makers and motivate team members Self-driven, outcomes-oriented performer Proven success initiating change and ability to communicate and influence at all levels of the organization Strong analytical skills Proficient in Excel and PowerPoint Fluent in local language and capable in English Low-code development, various platforms Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability. Show more Show less

Job Title: Data Engineer Job Summary Data Engineers will be responsible for the design, development, testing, maintenance, and support data assets including; Azure Data Lake and data warehouse development, modeling, package creation, SQL script creation, stored procedure development, integration services support among other responsibilities. Candidate have at least 3-5 years hands-on Azure experience as a Data Engineer, must be an expert in SQL and have extensive expertise building data pipelines. Candidate will be accountable for meeting deliverable commitments including schedule and quality compliance. This Candidate must have skills to plan and schedule own work activities, coordinate activities with other cross-functional team members to meet project goals. Basic Understanding Of Scheduling and workflow management & working experience in either ADF, Informatica, Airflow or Similar Enterprise Data Modelling and Semantic Modelling & working experience in ERwin, ER/Studio, PowerDesigner or Similar Logical/Physical model on Big Data sets or modern data warehouse & working experience in ERwin, ER/Studio, PowerDesigner or Similar Agile Process (Scrum cadences, Roles, deliverables) & basic understanding in either Azure DevOps, JIRA or Similar Architecture and data modelling for Data Lake on cloud & working experience in Amazon WebServices (AWS), Microsoft Azure, Google Cloud Platform (GCP) Basic understanding of Build and Release management & working experience in Azure DevOps, AWS CodeCommitt or Similar Strong In Writing code in programming language & working experience in Python, PySpakrk, Scala or Similar Big Data Framework & working experience in Spark or Hadoop or Hive (incl. derivatives like pySpark (prefered), SparkScala or SparkSQL) or Similar Data warehouse working experience of concepts and development using SQL on single (SQL Server, Oracle or Similar) and parallel platforms (Azure SQL Data Warehouse or Snowflake) Code Management & working experience in GIT Hub, Azure DevOps or Similar End to End Architecture and ETL processes & working experience in ETL Tool or Similar Reading Data Formats & working experience in JSON, XML or Similar Data integration processes (batch & real time) using tools & working experience in either Informatica PowerCenter and/or Cloud, Microsoft SSIS, MuleSoft, DataStage, Sqoop or Similar Writing requirement, functional & technical documentation & working experience in Integration design document, architecture documentation, data testing plans or Similar SQL queries & working experience in SQL code or Stored Procedures or Functions or Views or Similar Database & working experience in any of the database like MS SQL, Oracle or Similar Analytical Problem Solving skills & working experience in resolving complex problems or Similar Communication (read & write in English), Collaboration & Presentation skills & working experience as team player or Similar Good To Have Stream Processing & working experience in either Databricks Streaming, Azure Stream Analytics or HD Insight or Kinesis Data Analytics or Similar Analytical Warehouse & working experience in either SQL Data Warehouse or Amazon Athena or AWS Redshift or Big Query or Similar Real-Time Store & working experience in either Azure Cosmos DB or Amazon Dynamo-DB or Cloud Bigdata or Similar Batch Ingestion & working experience in Data Factory or Amazon Kinesis or Lambda or Cloud Pub/Sub or Similar Storage & working experience in Azure Data Lake Storage GEN1/GEN2 or Amazon S3 or Cloud Storage or Similar Batch Data Processing & working experience in either Azure Databricks or HD Insight or Amazon EMR or AWS Glue or Similar Orchestration & working experience in either Data Factory or HDInsight or Data Pipeline or Cloud composer or Similar Show more Show less