33551 Workflow Jobs - Page 36

Location Name: Baripada Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Jajpur Road Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Pathankot Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Cuddalore Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Margao Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Samana Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Tuticorin Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Responsibilities: Partner with strategy team to launch personalized campaign content using JSON templates, HTML offers, modular code, and frontend frameworks via Adobe tools Translate technical documentation into user-friendly content and configurations that support dynamic messaging and audience targeting. Manage content deployment across testing and production environments, ensuring accuracy and performance. Responsible for day-to-day operations of personalized content, including message updates, campaign adjustments, audience segmentation, and configuration changes. Constructive experience targeting activities with the right audience and priority of position Document all campaign takedowns and launches as they happen in real time Lead our workflow innovation to create efficiency in campaign launches and operations Write, edit, and QA UX campaign builds (e.g., banners, modals, landing pages, in-app messages). Configure personalized content variations based on audience segments and behavioral triggers Review the campaign calendar and prioritize tasks for upcoming launches. Attend daily stand-ups or syncs to ensure smooth campaign operations delivery. WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): Possess a Bachelor’s degree in computer science, information systems, digital operations or related field 6-10 years’ experience in digital content operations, web production, or campaign execution withing e Commerce, or marketing technology environments Ability to work with JSON templates and translate technical documentation into operational configurations. Results-oriented mindset with a focus on accuracy, efficiency, and strategic execution. Strong communication skills, strong attention to detail. Basic knowledge of web development technologies such as HTML, CSS, and JavaScript. Understanding of web and mobile guidelines, accessibility standards, and responsive design principles. Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS): Strong cross functional collaboration Solid foundation in Adobe tools such as Target, Adobe Journey Optimizer Previous retail, airline, or e-commerce design experience Proficient understanding of web markup, including HTML5 & CSS3, as well as DOM manipulation and client-side scripting Effective understanding and working knowledge of JavaScript, TypeScript, Angular and/or React, Vue.js or other frontend framework experience Good understanding of asynchronous request handling, Single Page Applications, and AJAX

Location Name: Ferozpur Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

About PhonePe Limited: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture: At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job Description Role: Automation/ Sr Automation Specialist Level: Below AM Location: Bengaluru Reporting to: Associate Manager, Automation Platforms About PhonePe : PhonePe is India’s leading digital payments platform with over 400+ million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds, Insurance and other wealth management products like Lending, Stock Broking, tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others. About Customer Experience Function: At PhonePe, the Customer Experience function focuses on how the business engages with its customers at every point of their journey. To a large extent, it’s the sum total of all interactions a customer has with PhonePe as a brand. The objective is to become a competitive differentiator so that CX as a function is able to deliver personalized, effective interactions at every customer touchpoint, thereby continuously enhancing customer experience Function Objective: The goal for the automation function is to ensure minimal manual interventions while having customer experience as the primary North Star. The key responsibilities would be to scale up experience SOPs through automation channels by ensuring successful execution of projects. Role Expectations:(KPIs/KRAs of the role) Manage systems and platforms critical to automation activities across the assigned BU Build a deep understanding of internal CX processes, systems and platforms Consistently work towards improving the overall BOT, IVR Design automation rules to implement appropriate ticketing workflow Manage and maintain the external tools and platforms - Freshdesk, Freshbot and Salesforce Conduct RCAs to diagnose challenges faced by end customer or internal stakeholders Ensure data sanity and execute GTIS creation/modification/revamp Provide feedback for continuous improvements Experience, Skills, Qualifications Graduate/post graduate from a top tier institute (BE/BTech, BCA/MCA) Prior experience of at least 2+ years in CX and/or Automation Experience of working in a multi-stakeholder and a highly dynamic matrix environment. Ability to manage influence through persuasion, negotiation, and consensus building Ability to identify high impact problem statements, initiate execution, and drive to closure PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about PhonePe on our blog . Life at PhonePe PhonePe in the news

Location Name: Aizawl Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Jalandhar Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Hazaribagh Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Goa Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Cuddalore Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Ambikapur Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Jammu Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Bokaro Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Contai Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Location Name: Jalandhar Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo – expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critical business projects as assigned from time to time. Provide relevant data points for Management reporting Required Qualifications And Experience Graduate/ Post Graduate With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. Excellent communication skills. Exceptionally high motivational levels and needs to be a self-starter

Job Title Business Analyst InsureMO Platform Role Overview We are looking for a skilled and proactive Business Analyst with 6 to 10 years of experience to support digital transformation initiatives using the InsureMO platform. Experience in the Property and Casualty insurance domain is desirable but not mandatory. The ideal candidate will have strong analytical skills, a good understanding of insurance workflows, and hands-on experience with middleware platforms like InsureMO. Key Responsibilities Work with stakeholders to gather, analyze, and document business requirements across various insurance lines Design and configure insurance workflows, APIs, and microservices using the InsureMO platform Translate business needs into functional specifications and user stories for development teams Conduct gap analysis and propose scalable solutions for underwriting, policy administration, claims, and billing Support user acceptance testing including planning, execution, and issue resolution Collaborate with cross-functional teams including product owners, developers, QA, and architects Stay updated on InsureMO platform capabilities and industry trends to recommend innovative solutions Required Skills And Qualifications 6 to 10 years of experience as a Business Analyst, preferably in the insurance domain Hands on experience with the InsureMO platform including API orchestration, product configuration, and workflow design Strong analytical and problem-solving skills Familiarity with Agile methodologies and tools like JIRA, Confluence, and Visio Excellent communication and stakeholder management skills Bachelors degree in Business, IT, or a related field. Advanced certifications or MBA is a plus Preferred Qualifications Experience in Property and Casualty insurance is desirable InsureMO certification or formal training Exposure to digital transformation projects and cloud-based insurance platforms Experience working with global insurance carriers or brokers

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Data core and regulatory reporting is responsible for the Enterprise Data Management, Data Strategy, Data sourcing, maintenance, data quality and distribution of Reference Data across the Bank. It is also responsible for Global Markets Client Onboarding, Reg W, and FMU Reporting. Data Core & reg reporting Team comprises function – Data, Strategy, Client, Instrument, BookMap, and Core Platforms including JOLT, Helix, Cesium, Chronos, NFRR etc. BookMap is the single authoritative source for all Global Markets Trading books and their linkages to the firm’s business, legal and risk hierarchies. The application provides a centralized workflow for approval of trading book opening and closing, as well as holding static data for each trading book – including risk and financial reporting profiles and regulatory designations. Job Description This person is responsible for developing and delivering software requirements to accomplish business goals. Key responsibilities of the job are to provide oversight of the design, implementation and maintenance of complex multi-tier enterprise applications. Ensures that software is developed to meet functional, non-functional, and compliance requirements. Contributes to story refinement and requirement definition, guiding the team in estimating work for delivery. Demonstrates expertise across multiple technical areas and performs spikes or proofs of concept to mitigate risks and explore new ideas. Responsibilities: Responsible for development and support of Data core applications. The job involves the ability to analyze, design, develop and troubleshoot new and existing applications. End to end development responsibilities. Provide quick technology solutions. Interact and collaborate with global technology teams. Responsible to handle user requests and production issues Open to learn and adopt new frameworks and technologies. Flawless and on time project delivery Requirements: Education: B.E/B.Tech/ME/M.Tech Certifications (if any): NA Experience Range : 6-8+ years Foundational Skills:: Core Python developer and have solid understanding on basic/ advanced Python constructs and python ecosystem. Good experience with OOPs and REST based services, hosting and consuming. Have worked on Web stack using Flask, Django and other web stacks. Should have a very good understanding of how web-based applications work, end to end and have hands on ReactJs/Angular JS with ability to learn new web technologies. Hands-on experience in Software development using Python with knowledge on SDLC aspects and design patterns with strong understanding on Software architecture principles. Knowledge on Python libraries and understanding on APIs/Frameworks While this position is primarily a python-based role, our platforms use a lot of different technologies, and the candidate should be open to understanding these technologies. Excellent analytical and problem-solving skills with strong debugging and troubleshooting skills. Self-starter. Self-motivated, with the ability to work independently and as part of a team. Detail oriented & highly organized. Ability to communicate clearly and effectively to a wide range of audience (business stakeholders, developer & support teams). Interact with technical leads and architects to discover solutions that help solve challenges or issues faced by Application teams. Ability to take ownership on feature deliveries independently and mentor junior team members by demonstrating strong leadership and technical resolution. Good Communication skills. We integrate with a lot of systems so candidate should be able to collaborate and work with other teams. Handle timely resolution of Production issues by providing timely resolutions. Desired skills: Experience in working with Relational or NoSQL databases such as MongoDb with knowledge or hands on Big data, Graph Db or Object oriented database Experience in providing optimized solution and taking them to execution. Continuously innovate Design or architect, providing necessary improvements or suggestions. Experience working with reference data. Knowledge of capital markets Experience in exploring new frameworks, doing POCs. Work Timings : 11:30am to 08:30pm Job Location: Mumbai/Chennai/Hyderabad

Experience : 6.00 + years Salary : USD 3407-4000 / month (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Contract for 6 Months(40 hrs a week/160 hrs a month) (*Note: This is a requirement for one of Uplers' client - Garn) What do you need for this opportunity? Must have skills required: Agentic AI Development, Chatbot Design for Non English Speakers, Chatbot, LangChain, LLM, Make/Zapier, NLP, Python Garn is Looking for: Garn is building an intelligent agentic AI system to automate customer onboarding, support, and feedback handling—primarily in Thai and English. You’ll lead its development end-to-end, and build workflow automations integrating Zoho, Jira, Slack, and ClickUp using tools like Make. What You’ll Own Agentic AI Development: Design and build a smart chatbot that can guide users, collect feedback, trigger actions, and escalate complex issues. Automation & Integrations: Connect Garn’s tools (Zoho, Jira, Slack, ClickUp) using Make for workflows like feedback loops, time tracking, release management, and payroll alerts. Monitoring & Improvement: Implement error-handling, logs, alerts, and dashboards to monitor AI and automation health. Thai Language Support: Ensure all interactions, prompts, and feedback are handled in both Thai and English. Ideal Candidate Strong in AI/Automation: Hands-on experience with NLP, LLMs, or agentic systems (e.g., Rasa, LangChain, custom GPT workflows). Tooling Expert: Proficient in automation platforms like Make, Zapier, Flowise or n8n; good coding skills in Python/Node.js. Chatbot experience: Able to design chatbots for non-english speakers. System Thinker: Comfortable integrating tools and ensuring reliability across user and internal operations workflows. Why Join Garn? Build Something Meaningful: Shape an entire product and user experience from day one. Foundational Role: Be part of the core team influencing business and tech decisions. Global + Local Impact: Build for an underserved, high-potential category in Southeast Asia. Remote-First, Execution-Obsessed: Work with a smart, ambitious, globally distributed team. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives. Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact. Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data. Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day! Job Description About the Role: Alation seeks a highly motivated and detail-oriented Customer Experience (CX) Operations Manager to play a critical role in transforming and optimizing our customer support function. Reporting directly to the Senior Manager of CX Operations, the successful candidate will collaborate with cross-functional teams to enhance CX processes, workflows, and tools. This position involves developing internal onboarding strategies and managing day-to-day CX operational tasks to ensure support programs and operations are robust, efficient, and scalable, ultimately empowering our Technical Support Engineers (TSEs) to deliver exceptional customer experiences. The ideal candidate is a proactive individual with a deep understanding of support processes and policies, a strong proficiency in Salesforce, and a demonstrated ability to manage and execute multiple projects concurrently. What You’ll Do Automation and Efficiency Enhancement: Identify, evaluate, and implement automation and data-driven solutions to streamline agent workflows, reduce manual effort, and improve resolution efficiency. Drive process automation initiatives, leveraging technologies such as AI-driven optimizations and workflow enhancements, to minimize repetitive tasks and maximize team productivity. Utilize and optimize technology to streamline CX-related workflows, including ticket routing, issue categorization, and agent response mechanisms. Analytics and Performance Monitoring: Monitor and analyze key performance metrics (KPIs) such as resolution time, escalated conversations, and feedback utilization rates to identify areas for continuous improvement. Analyze data and trends to proactively address challenges, prevent future incidents, and generate comprehensive reports and insights to inform decision-making. Develop and maintain clear, concise Salesforce and Jira reports and dashboards to track Support cases, escalation tickets, and other relevant operational data. Provide data-driven insights and recommendations to support strategic planning and operational enhancements. Project Management and Process Optimization: Evaluate, implement, and integrate new tools and technologies, including AI-driven support tools (e.g., workflow automation, smart ticketing), to optimize agent performance and the customer experience. Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency, compliance, and best practices across the Support team. Identify opportunities to optimize CX operational processes and policies to improve the TSE and customer experience, recommend solutions, and deliver them. Support change management initiatives related to CX operations, including communication, training, and implementation. Liaise with vendors (when applicable) to resolve issues related to work tools and software applications. Collaboration and Communication: Collaborate effectively with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to ensure customer feedback informs support strategy and broader business initiatives. Foster strong stakeholder relationships to drive operational improvements and ensure alignment across departments. Onboarding and Enablement: Develop, implement, and refine comprehensive CX onboarding programs to enhance technical knowledge, case management skills, and overall team effectiveness. Define performance goals and implement data-driven coaching strategies to improve team performance. Own the strategy and process for the support onboarding and continuous enablement program, ensuring ongoing training and development opportunities. Execute day-to-day onboarding activities and provide support to new team members. Day-to-Day Operations: Track and manage team meeting calendars and shift schedules. Coordinate meeting agendas and topics. Perform other operational tasks as required to support the CX team. What You Need 3+ years of experience in CS/CX operations, project management, or a related field. Solid understanding of support processes, policies, and onboarding best practices. Demonstrated experience managing projects from inception to delivery. Proficiency in Salesforce and other CX analytics tools. Excellent problem-solving and analytical skills, with the ability to analyze data, identify trends, and make recommendations. Strong communication and stakeholder management abilities. Ability to multitask and prioritize in a fast-paced environment. Highly motivated to learn new skills and adapt to evolving technologies. Preferred Qualifications Experience with automation tools and process improvement methodologies. Experience with data queries using simple SQL or other analytical tools. Certification in Project Management (PMP, Agile, Scrum) is a plus. A Big Plus If You Have Experience in AI-driven customer support solutions, such as automated triage and predictive analytics. Familiarity with machine learning models for customer support and AI-enhanced agent assist tools. Background in support operations within a SaaS or tech-driven organization. Experience in software integration in Salesforce. Jira Project Administration experience. Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Role Description Role Proficiency: A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs Outcomes Acts under very minimal guidance to achieve the following: Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence. Data: Analyze information enter and verify data following the SOP to ensure completion of the task. Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions. Be aware of any clients processor product updates and ensure 100% compliance towards the same. Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team. Able to handle and manage higher complexity tasks. Able to analyze processes and come up with ideas to automate them to increase operational efficiency. Measures Of Outcomes 100% Adherence to quality standards Adherence to turnaround time for response and resolution Completion of all mandatory training requirements 100% adherence to process and standards 100% adherence to SLAs where applicable Number of issues fixed and tasks completed Number of non-compliance issues with respect to SOP Production readiness of new joiners within agreed timelines by providing guidance Zero/No Client Escalations Outputs Expected Processing Data: Processing transactions assigned as per SOPs Handling Calls Voice Handle customer support calls resolve issues and complete after-call work Production Take calls (voice) or process complex transactions (data) Quality Perform quality control for transactions processed by associates if required Reporting Create reports prepare spreadsheets of daily transactions data entry in software/tool Report status of tasks assigned complying with project related reporting standards and process Productivity Completion of tasks with zero errors. Take steps to improve performance based on coaching Monitors progress of requests for support and ensures users and other interested parties are kept informed. Issue Resolution Identifies analyses and solves the incidents/transactions. Address any problems with the supervisor /QA to ensure maximum productivity and efficiency. Training Attends one on one need-based domain/project/technical trainings as needed. On time completion of all mandatory training requirements of the organization and customer. Provide on floor training and one to one mentorship of new joiners. Escalation Escalate problems to appropriate individuals and support team based on established guidelines and procedures. Manage Knowledge Consume project related documents share point libraries and client universities Communication Share status update to the respective stakeholders and within the team Collaboration Collaborate with different towers of delivery for quick resolution (within SLA); document learnings for self-reference. Collaborate with other team members for timely resolution of errors Assist new team members to understand the customer environment. Process Adherence Thorough understanding of organization and customer defined process; consult with mentor when in doubt. Adherence to defined processes. organization’ s policies and business conduct. Skill Examples Customer Focus: Focus on providing prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. Attention to detail to ensure SOPs are followed and mistakes are not knowingly made Team Work: Respect others and work well within the team. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice) Typing Speed with 15WPM and 80% accuracy Make rule-based decisions and judgments based on guidance from Lead Analytical ability to understand the larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Willingness and ability to learn new skills domain knowledge etc. Sr. Process Associate Quality Auditor SME Frontline resource - Voice/Backoffice Quality Auditors SME Knowledge Examples Familiar with Windows Operating Systems MS Word MS Excel. English comprehension – Reading writing and speaking Domain knowledge based on process (healthcare banking investment F&A retail customer support etc) Fair understanding of customer infrastructure ability to co-relate failures. Familiarity with work allocation and intake functions Experience level – 2 to 5 years Additional Comments Reconciliations Junior Analyst Shift time zone : APAC/EMEA Overview of Role/Principle Responsibilities: Working within the Reconciliations team in ensuring the integrity of custody and cash position data is maintained within our internal systems through our daily reconciliation processes. Ensure the complete reconciliation, investigation and allocation of all breaks are completed within set SLA’s and deadlines. The role holder will thrive in a fast-paced environment with an emphasis on meeting tight deadlines. A strong interest in learning and harnessing technology will help you with your role in the organisation. Key Responsibilities:  Accountable for allocated portfolios, proactive investigation and timely follow up of queries arising from internal stakeholders, clients, counterparties, custodians and administrators;  Perform custody transaction and position reconciliation against internal records;  Maintain ownership of daily cash and stock breaks by conducting investigation on differences, and monitoring through timely resolution with processing teams and custodians/administrators;  Perform outstanding OTC bilateral collateral and outstanding position reconciliation, outstanding fixed deposit positions, between internal and counterparty records and monitor through breaks resolution in a timely manner;  Validate and update internal records with relevant transactions, such as fees and income;  Work through high volumes, prioritise, and manage workload according to risk or deadlines;  Meet the needs of our business partners and internal clients; and Assist in the training of staff; and  Provide specialist product knowledge; contribute to department and Company initiatives and projects. Skills and Behaviours Required:  Will be required to undertake comprehensive training and development opportunities related to Operations.  Prior experience in reconciliations / investment accounting preferred;  Strong and proven investigations skills preferred (liaising with internal & external parties);  Familiar with equities, fixed income and derivative products desired; and  Proficient in basic software including MS Excel.  Wider experience in Asset Management and understanding of the end-to-end asset lifecycle;  Understanding of operational risks and control frameworks; and  Prior experience of Aladdin and Tri-Optima.  Good at analysing and solving problem with a strong handle on operational risk;  Effective in managing your own time with ability to prioritise tasks appropriately;  Open to feedback, receptive to change, challenges status quo and continually looks out for team and self-improvement opportunities;  Excellent communicator with strong interpersonal skills;  A strong team player able to develop and manage strong working relationships with global internal departments and external counterparties; and  Able to adapt to changes quickly and be an advocator of an innovative culture within the team. Discharge of responsibilities The role holder shall ensure that all their responsibilities are performed to the highest levels of integrity, quality and transparency and in a manner most likely to promote the success of the Company, taking into account the interests of key stakeholders including clients, employees, regulators, suppliers and society as a whole. In discharging their responsibilities the individual shall establish appropriate oversight and control structures for all areas under their control where needed. Skills Back Office Operations,Investment Management,Reconciliation