26 Workflow Improvement Jobs - Page 2

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Process Excellence - Contact Center Not Available

8 - 12 years

15 - 30 Lacs

Mumbai, India

Work from Office

Job Description Process Analysis & Optimization • Evaluate and optimize existing Contact Center processes to remove inefficiencies and bottlenecks. • Develop strategies for workflow improvement, reduced operational friction, and enhanced customer satisfaction. Stakeholder Collaboration • Collaborate with cross-functional teams, including IT, Operations, and Customer Care, to understand business needs and process challenges. • Engage with external vendors and partners for system enhancements and solutions. Technology Integration • Support the integration of advanced tools such as CRM platforms, Chatbots, IVRs, and social media ORM platforms to streamline Contact Center operations. • Stay up-t...

Posted 5 months ago

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