Operational Workflow Analyst Visionet Systems

2.0 - 4.0 years

4 - 6 Lacs

bengaluru

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The Operational Workflow Analyst is responsible for analysing, designing, and optimising service delivery workflows to support scalable, efficient operations. The role focuses on reviewing existing systems and processes, identifying inefficiencies, and working cross-functionally to improve how services are delivered across the business. By mapping real-world operational requirements to system capabilities, the analyst helps ensure processes are lean, logical, and aligned to service excellence goals. Analyse end-to-end operational workflows across service areas to identify improvement opportunities Map existing and future state processes, integrating system use with real-world operational pra...

Posted 1 month ago

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Workflow Analyst IntouchCX

4.0 - 6.0 years

6 - 8 Lacs

hyderabad

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About the Job The Workforce Analyst is responsible for analyzing and optimizing the customer experience across all touchpoints. This role focuses on mapping the end-to-end customer journey, identifying pain points, and developing solutions to improve the overall customer experience. The analyst will work closely with various departments, including marketing, sales, product development, and customer service, to ensure a seamless and efficient customer workflow. As Workflow Analyst, You Will Customer Journey Mapping : Develop and maintain detailed customer journey maps that illustrate the customer experience across all channels (digital, in-store, phone, etc.). Identify key touchpoints, custom...

Posted 1 month ago

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Workflow Analyst Amazon

2.0 - 5.0 years

1 - 5 Lacs

Hyderabad

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The ideal candidate has a positive attitude and is a result oriented individual with willingness to work in a 24/7 environment. He/She should be able to clearly understand in-scope and out-scope for delivering end product or service, ensures in time delivery of product or service as per customer expectations without gold plating. Creates and adopts standard work methodology for daily work to reduce re-work, manual work, error identification time and waste. Clearly communicates to all stakeholders the Timeline, description of end product or service quality, risks and resources needed and is also able to write good narratives. Good analytical and mathematical skills. Good written and verbal co...

Posted 4 months ago

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