Salesforce Technical Architect - Communication & Media Cloud Salesforce, Inc.

10.0 - 14.0 years

0 Lacs

haryana

On-site

The Technical Architect plays a crucial role in supporting the full implementation lifecycle within an evolving ecosystem of clients and partners. As a Technical Architect, you will be responsible for designing and building Salesforce industry-specific solutions for the Telco and/or Media Industries, particularly utilizing Salesforce Communication and/or Media Cloud. You will maintain a comprehensive understanding of the cloud-computing ecosystem and become a product expert in Salesforce Industry Communication Cloud and Media Cloud applications. Collaborating closely with internal teams and clients, you will architect technology solutions to meet client needs, ensuring that software products are leveraged correctly and adhere to best practices. Your responsibilities will include working with Delivery Managers, Functional Solution Architects, and development staff to design technology solutions, collaborating with internal stakeholders to maximize customer value, leading and mentoring development teams, and being directly involved in the low-level design, development, and support of Salesforce-related projects. In addition, you will be responsible for hands-on application configuration and customization, developing proof of concepts, creating detailed design documentation using UML diagrams, ensuring that systems meet business unit expectations, and delivering CRM and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies. As a Technical Architect, you will advocate for and implement best practice development methodologies, maintain awareness of Salesforce Industries products, learn new technologies, and contribute to internal initiatives to grow the consulting practice. This role may involve travel to customer locations. To be successful in this role, you should have over 10 years of experience in developing technology solutions, collaborating effectively within development teams, and preferably utilizing Agile development techniques. You should have extensive experience and understanding of the Communication and/or Media Sector, with a proven track record of successful design and implementation of customer projects. Technical skills required for this role include hands-on experience with Salesforce Communication Cloud and/or Media Cloud modules, Salesforce/Apex, Apex Design Patterns, Triggers, Workflow Alerts and Actions, Process Builders, Visualforce, Lightning, LWC, data modeling, and process modeling tools. Additionally, experience with platform security, data architecture and management, architectural design patterns, DevOps, and release management is essential. Desired certifications and qualifications for this role include Salesforce Industries Omnistudio Developer, Salesforce Industries CPQ Developer, Salesforce Industries Media Cloud Accredited Professional, Salesforce Certifications (Admin, PD1, and PD2), Integration Architecture, Identity and Access Management, and Data Architecture and Management. A solid understanding of Communication and/or Media industry regulations and certifications such as Certified Scrum Master or Certified Product Owner are also preferred. A Bachelor's or Master's degree in Computer Science, Software Engineering, Business, or a related field is desirable.,

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Salesforce Developer-Lead IdealCrew

2.0 - 6.0 years

0 - 0 Lacs

pune, maharashtra

On-site

Job Description: You will work closely with the Delivery Manager, Functional Solution Architects, and clients to architect technology solutions that meet client needs. This involves leading project discovery workshops, creating scope and development estimates, and documenting requirements and designs. You will also mentor development and QA teams, lead application design, development, and support of Salesforce projects, and ensure the system meets business unit expectations and performance requirements. Your responsibilities will include detailed design of Salesforce projects, utilizing UML diagrams, design documentation, and best practices. Requirements: - Strong experience in configuration, customization, and programming with APEX APIs, APEX Triggers, Lightning Aura Components, and LWC. - Practical deployment knowledge of Visual Force, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com controls. - Experience in leading teams to analyze complex problems and implement solutions. - Proficiency in Salesforce CRM with end-to-end implementation experience, Salesforce.com integration, programming using Salesforce SFDC, Force.com, Java, JavaScript, XML, etc. - Strong Service Oriented Architecture and integration background. - Ability to define system landscape, identify gaps, and deliver CRM solutions. - Additional experience in Workflow Alerts and Actions, and programming with APEX, J2EE, HTML, XML, JSON. - Detail-oriented with the ability to learn new technologies and solutions quickly. - Ability to work independently, be a self-starter, and an innovator in exploring new technologies. Non-Technical Skills: - Good communication skills (written & spoken). - Strong analytical and logical thinking abilities. - Positive attitude and flexibility to work across teams and clients. Qualifications: - Bachelor's Degree or equivalent. - 5+ years of experience in developing technology solutions. - 3 years of experience in managing client-facing projects. - Specialization in gathering and analyzing information, designing comprehensive solutions, and meeting best practice standards and client needs. Responsibilities: - Serve as the first point of contact for all clients, ensuring customer support requests are entered into the incident ticketing system. - Create incidents in the ticketing system from e-mails and assign them to support staff. - Resolve technical incidents and escalate issues as needed. - Support employee inquiries regarding customer reported technical issues. - Provide verbal communication to management and written communication to customers on the status of issues. Qualifications/Requirements: - College or equivalent degree in Computer Science, Information Technology, or related field. - Relational database experience and SQL knowledge. - Ability to work well with other employees, exceptional customer service skills, and the ability to take ownership of issues. Experience: - 2+ years of application support activities. - Good written and verbal communication skills.,

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