2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a dynamic Business Systems Analyst, you will play a crucial role in partnering with the Go-To-Market Operations and Professional Services teams to lead key initiatives for the organization. Your primary responsibilities will include collaborating closely with various teams, managing projects on the Salesforce platform, and implementing solutions that drive business growth. Your day-to-day tasks will involve working with the Go-To-Market Operations teams to gather requirements, design solutions, and implement major projects on Salesforce and other related SaaS systems. You will be responsible for managing a project portfolio focused on launching new products and developing solutions for the sales organization. Collaboration with a global team of technical developers, IT application owners, and business partners will be essential in your role. Utilizing a mix of standard functionality and custom development, you will troubleshoot and resolve business challenges effectively. Additionally, you will integrate third-party applications on the Salesforce platform and standalone SaaS applications. It will be your responsibility to ensure accurate testing of all solutions before deployment, including facilitating User Acceptance Testing with business partners. Apart from Salesforce, you will also have the opportunity to work within the Zendesk infrastructure and products, along with other applications in the stack. Your role will involve using Workato as middleware between systems, enhancing the efficiency of operations. To excel in this role, you must possess a Bachelor's degree or equivalent work experience along with 2-4 years of Salesforce experience. Holding a Salesforce Administrator Certification (ADM 201) is a must. Your proven track record of implementing and supporting enterprise-class solutions on the Salesforce platform will be valuable. Proficiency in tools such as DataLoader, Workbench.io, and MS Excel for data manipulation is essential. While not mandatory, having additional certifications like Salesforce Advanced Administrator, Platform Builder, or Sales Cloud Consultant would be advantageous. Experience with SaaS-based selling models, Zuora Billing, Jira/Confluence, Copado, and Workato is desirable. This hybrid role requires you to work both remotely and in the office, with 3 days in the office and relocation to Pune. The specific in-office schedule will be determined by the hiring manager. Please note that candidates must be physically located and willing to work from Karnataka or Maharashtra. Join us at Zendesk, where we strive to create a fulfilling and inclusive work environment that promotes connection, collaboration, and learning. If you have a disability and require accommodations during the application process, please reach out to us at peopleandplaces@zendesk.com with your specific requests.,

Posted 2 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.