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IVR Scripting (WFM is mandate) ValueLabs

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: As a Software Engineer with 5+ years of experience in IVR Scripting (Genesys), you will be responsible for possessing a comprehensive understanding of the Genesys PureEngage platform architecture. This includes familiarity with digital routing, reporting, administration features, and integration capabilities with other systems. Your deep understanding of how PureEngage handles interactions across different channels such as voice, email, work item, and other digital channels will be essential. You will also be expected to configure and customize options within PureEngage to tailor the platform to specific business needs. Key Responsibilities: - Demonstrate expertise in utilizin...

Posted 3 months ago

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