Job Description Embark on a rewarding journey as an Asset Servicing Specialist within our dynamic Asset Servicing team, where you will manage all corporate and income-related events across various asset classes, ensuring precision and excellence in every transaction. As an Asset Servicing Specialist within our Asset Servicing team, you will manage all corporate and income-related events across various asset classes. You will reconcile positions, process transactions, and serve as a point of contact for internal communication. This role offers the opportunity to leverage your expertise in asset servicing, work closely with business partners, and promote process improvements. Job Responsibilities Reconcile positions, payments, and process transactions to client’s account. Perform both routine and non-routine asset servicing transactions and tasks with moderate to advanced complexity by leveraging intermediate to advanced subject matter expertise. This may include diagnosing problems and providing operational or technical resolution within defined and limited autonomy. Manage customer accounts, process payments, income, or taxes, and resolve queries across multiple corporate- and income-related events. Understand the asset servicing lifecycle. Serve as point of contact for internal communication with Middle Office and Client Service. Review peer work and offer suggestions on process improvements. Be flexible with extended hours as per business requirements to meet client expectations. Work under pressure and in different shifts Required Qualifications, Skills And Capabilities Excellent prior asset servicing services, securities lending or prime brokerage operational experience Strong analytical and problem-solving skills including taking the initiative to drive change and enhance controls Ability to manage through a changing business landscape Bachelor’s degree required Extensive working knowledge of Microsoft Office products including Word, Excel (VLOOKUP), and Outlook ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager – Supervisor Responsibilities • Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention. • Problem-Solving: Strong analytical skills to identify issues and develop effective solutions. • Communication: Excellent verbal and written communication skills to interact with team members and customers effectively. • Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities. • Lead and manage: Oversee the daily operations of the voice customer service and outbound call team, ensuring high-quality service delivery. • Performance monitoring: Track and analyze team performance metrics, providing regular feedback and coaching to improve efficiency and effectiveness. Qualifications we seek in you: Minimum Qualifications / Skills: • Training and development: Develop training programs to enhance team skills and knowledge, fostering a culture of continuous improvement. • Customer satisfaction: Ensure customer inquiries and issues are resolved promptly and effectively, maintaining high levels of customer satisfaction. • Process improvement: Identify opportunities for process enhancements and implement strategies to optimize service delivery. • Reporting: Prepare and present regular reports on team performance, customer feedback, and operational challenges to senior management. • Qualifications: • Experience: Relevant experience in a supervisory role within customer service or call center operations. • Skills: Strong leadership, communication, and problem-solving skills. Proficiency in CRM software and call center technologies. • Attributes: Ability to work under pressure, manage multiple priorities, and adapt to changing business needs. • Working Window: Mandatory readiness to work during US hours of operations i.e. Evening/ Night shifts (India time) with rotational week off o Shift window: 10 Hours shift (9 hours production + 1 hour break) o Shift timings in US Hours: ? 6:00 am - 3:00 pm MST ? 7:30 am - 4:45 pm MST ? 10:00 am - 7:00 pm MST o Shift timings in IND Hours: ? 6:30 pm - 3:30 am IST ? 8:00 pm - 5:15 am IST ? 10:30 pm - 7:30 am IST Education Qualification: Graduate or Post Graduate in any field • Advanced knowledge of MS Word & Excel. • Ability to work in a fast-paced environment where standards of quality and timelines are established. • High integrity to ensure compliance. • Ability to work effectively in a team. • Relevant experience with international IB/ OB Voice process • Mandatory experience in Training and/ or Quality function as Process Trainer and/ or Quality Auditor Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Ensure investigations and transactions are processed in accordance with documented procedures. Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met. Process manual instructions received on fund/wire transfers for global currencies. Analyze information to determine the accuracy and completeness of data. Assist in the training/education of other members in job functions/procedures relating to the unit. Process any required back-up tasks relating to production, identifying ways to improve current work practices. Review, research, and pass manual entries to resolve funds transfer inquiries. Interact with clients or the Client Service team as and when required to provide or receive updates on wire transfer inquiries. Work with minimum supervision and act on own initiative to identify tasks to be undertaken. Participate in the rotation of functions within the group ensuring no degradation to work flows. Required Qualifications, Skills And Capabilities Graduate with good academic record. Minimum 2 years of experience Experience and a working knowledge of various aspects of International Payment Processing Operations. Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player. Excellent written & oral communication skills in English. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. An acute client focus with a good analytical approach. Knowledge of working on Computers, MS Access, Excel, PowerPoint, and Word. Preferred Qualifications, Skills And Capabilities 2 years of experience in a back-office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial. Working Knowledge of SWIFT & international payment conventions & practices is preferable. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

About Apotex Inc. Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration, the Apotex group is focused on the development and sale of generic, biosimilar and specialty products. For more information visit: www.apotex.com. Job Summary Responsible for leading Regulatory Affairs individuals accountable for management of life cycle changes including change assessments and submissions all the way to approvals of PLCM (Product Life Cycle Management) projects to support regulatory compliance continued supply of Apotex products. Also responsible for Global Regulatory practices to manage regulatory information in various databases and ensure consistent practices and compliance is maintained at Global Apotex sites. This is to be accomplished by planning and managing the activities of the group. Strong linkages need to be established with R&D, Quality, Operations and the Regulatory Market Affiliates/customers (Caribbean, EMEA, GCC, LATAM, APAC and any other international markets as assigned) and Regulatory partners at Global Apotex sites. Responsible for coaching team members via sharing of technical knowledge/expertise. Job Responsibilities Responsible for planning workload / projects (i.e. change assessments, submissions, training plans, deficiency responses, audits etc.) for international / rest of world markets and managing processes to ensure objectives of department and submission and approval timelines are met. Prioritizes projects in support of commercial business needs. Ensures supply continuity via timely post-launch variation submissions and strategic regulatory execution for international markets. Handling of deficiencies received from Apotex Affiliates and/or customer and international health regulatory agencies for post-launch variations. Ensures timely PLCM project approvals through quality submissions and monitors agency reviews with affiliates. Develops departmental standards and operating policies and procedures. Provides technical guidance in the review and evaluation of submissions to ensure overall quality and compliance of work. Represents Regulatory Affairs in cross-functional team meetings and provides impact analysis in relevant forums associated with PLCM to support ongoing commercial supply of product. Supports Corporate Business processes (change control, compendia etc.). Develops & proposes regulatory solutions and escalate action plans for identified product issues to mitigate risks, as required. Challenges the status quo. Develops and maintains effective relationships with external vendors, suppliers, business partners and internal stakeholders in order to ensure business needs are met. Implements business objectives, R&D initiatives and regulatory strategy focusing on process improvements. Regular interactions with stakeholders to discuss on expectations, deliverables/priorities and provide solutions to regulatory issues and/or problems. Monitors regulatory changes, communicates trends, and updates global Apotex practices for compliance. Provides guidance and participates as required in recruitment, training, developing and effective management of ongoing performance of regulatory individuals. Manages compliance activities (including but not limited to audit preparation, regulatory information management systems and regulatory info supporting quality management systems) for global regulatory affairs teams and is responsible to ensure that consistent and compliant practices are followed at all Apotex sites. Contributes and encourages team members towards the creation and promotion of an environment of teamwork and empowerment built on mutual trust and respect. Works as a member of a team to achieve all outcomes. Completion of all the assigned trainings in timely manner. Supervises work of direct-reports, assesses training needs, conducts performance reviews, and implements development plans. Participates and leads performance conversations with employees, including monthly one on ones, to connect on performance; check in on employee’s progress toward achieving Objectives, offer support and remove barriers; and communicate and revisit performance expectations to reinforce and encourage high performance culture and a safe working environment for all employees. Fosters trust through open communication, builds relationships, and pursues leadership development via feedback. Cultivates a trust-based culture, enabling employee growth aligned with core values. Utilizes networks to attract and hire talent in a comprehensive, differentiated, and consistent manner essential to our continued growth; then, onboard new employees by providing a consistent experience that reflects the values and commitments made to candidates during the hiring process. Ensures adherence of team members (direct reports) with all compliance programs and company policies and procedures. All other duties as assigned. Job Requirements Education A Graduate/ Post graduate degree in Chemistry, Biology, Pharmacy, Health Sciences or similar. Knowledge, Skills and Abilities Must possess detailed knowledge of the technical, quality compliance, and global regulatory requirements. Excellent communication, presentation, and interpersonal skills. Excellent Leadership, negotiation, problem-solving and conflict management skills. Demonstrated experience in supervising, influencing, and coordinating the complex activities and interaction of staff, including direct and non-direct reports. Strong organisational skills; ability to work independently as well as in dynamic team environment. Strong ability to lead a team of professionals. Demonstrated knowledge of the generic new product development and post approval management process. Excellent understanding of Project Management principles and practice in a complex environment. Excellent oral/written communication in English. Knowledge of recent updated Guidance’s of Health agencies is a must. Knowledge of and experience with the MS-Office suite of products; with particular emphasis on MS-Word, MS-Excel, and MS-Project (or other PM software). Experience 15+ years’ progressive experience pharmaceutical industry. 10+ years’ regulatory filing experience with exposure to PLCM & compliance activities for Finished Dosage forms. At Apotex, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. Apotex offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation. Show more Show less

Job Description You are a strategic thinker passionate about driving solutions in Treasury. You have found the right team. As a Liquidity Associate in our Finance team, you will spend each day defining, refining and delivering set goals for our firm. You will be instrumental in managing the liquidity, balance sheet, and capital positions of our Investment Banking businesses. In this role, you will engage with a variety of stakeholders, including senior leadership and global teams, to develop and implement strategies that enhance our risk management capabilities. This position offers a dynamic and fast-paced environment, ideal for individuals with a keen interest in capital markets and economics. Job Responsibilities Produce comprehensive liquidity risk reports on a daily, weekly, monthly, and quarterly basis, including JPM Internal Stress and 6G/LCR reports, focusing on identifying key drivers of period-over-period movements and providing insightful variance commentary. Develop and deliver detailed liquidity metrics packages for CIB senior management and key stakeholders, ensuring all reports are accurate and timely. Leverage understanding of financial products such as deposits, commitments, derivatives, and secured funding, along with regulatory guidelines like Basel III and LCR/NSFR, to assess their potential impact on our Line of Business. Coordinate with global teams to create specific sub-Line of Business commentary and analysis, ensuring reporting results are comprehensive and aligned with business objectives. Collaborate with FALMA, CTMO, and other stakeholders to ensure the timely and accurate production of regulatory reporting, maintaining a high standard of data integrity. Engage with senior CIB Treasury and business leadership, Controllers, Global Treasury, and Liquidity Risk Oversight to gather, understand, and analyze information related to balance sheet and liquidity implications. Contribute to ongoing process improvements, optimization, and rationalization efforts related to balance sheet and liquidity management, driving efficiency and effectiveness in operations. Required Qualifications, Capabilities, And Skills Bachelor’s Degree in Finance or a related field, with a minimum of 4 years of experience in finance, emphasizing analytical work. Strong analytical skills, with the ability to think creatively and solve complex problems. You should be comfortable managing large datasets and extracting meaningful insights. A solid understanding of finance and financial markets, including On and Off balance sheet products, particularly those related to market business such as prime brokerage and secured funding. Excellent interpersonal and communication skills, both verbal and written, with the ability to present information in a clear, concise, and effective manner. Strong organizational skills, with the ability to execute responsibilities independently, take ownership of tasks, and work under pressure to prioritize and complete multiple tasks. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Access. Preferred Qualifications, Capabilities, And Skills Familiarity with liquidity risk regulations and their implications for financial products. Experience with automation tools such as Alteryx, Tableau, or Python, which can enhance data analysis and reporting capabilities. A proactive approach to staying informed about regulatory developments related to liquidity impacting CIB Treasury. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description You are a strategic thinker passionate about driving solutions in Regulatory Reproting. You have found the right team. As an Associate in the UK Financial Reporting (FinRep) team based in Mumbai, you will be part of the group of individuals with knowledge and expertise in understanding, managing and delivering financial information to local regulators (BOE and PRA) of UK entities. The group is also dedicated to adding value and improving efficiency through transformation and focusing on improvement of quality and controls. Job responsibilities Assist the team in preparing the firm’s reporting requirements to the Bank of England and PRA for the UK Bank regulated entities. Ensure timely and structured reconciliations are performed, displaying a strong understanding of the control framework around reconciliations and break resolution/investigation. Identify and complete manual workarounds, where necessary, to ensure completeness and accuracy of outputs in the operating and processing model. Review monthly and quarterly variances, investigate trends, and work effectively with the London team to obtain and document business commentary for management. Partner with the local Regulatory Project team on new releases and assist the London team with reviewing trade flows for new business initiatives, supporting Finance Technology user acceptance testing (UAT) and project execution. Prepare and review regulatory reports/submissions for JP Morgan entities as per US GAAP / UK GAAP requirements on a monthly and quarterly basis. Support various lines of business and Legal Entity controllers with performance reporting and query resolution, especially on regulatory reporting. Required Qualifications, Capabilities, And Skills Strong accounting knowledge with experience in Book closure and finalizing accounts. Investment banking product knowledge including derivatives, equities, and debt securities. Good team player and quick learner with strong control mindset & analytical skills. Strong technical skills including MS Excel, MS Word, MS PowerPoint and Outlook. Good communication and organizational skills including partnering skills and pro-activeness. Ability to multi-task under considerable time pressure, whilst maintaining a high degree of accuracy and quality. Preferred Qualifications, Capabilities, And Skills Chartered Accountant or MBA with minimum 2 years’ experience preferably with financial services industry. Strong written and verbal communication skills, including an ability to prepare executive level presentations. Familiarity with modern technologies like Alteryx & Python Flexibility in work style and have the ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity: Consultant- Risk Consulting – Internal Audit – Treasury - FS - Mumbai EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services. We help our clients in identifying and managing the interplay between upside and downside risk in order to make the long-term decisions to prevent risk and impact on their organization's ability to meet its future business strategy and objectives. The 3 key fields of play are : Enterprise Risk - helps clients identify and address key risk areas, while building the agility to respond quickly. The areas of focus include Enterprise risk and resilience, Internal audit, Compliance and Internal controls Technology Risk - helps clients to achieve sustainable growth by supporting their efforts to protect their business performance and by providing trusted communications on internal control and regulatory compliance to investors, management, regulators, customers and other stakeholders. EY teams accomplish this by assessing the technology risks that are introduced to businesses. Financial Services Risk - helps clients in the financial sector to identify, manage and monitor the risks in their business. It is done through a transformative and agile approach including process and procedures, risk, data modelling and analytics, reporting to stakeholders and third parties, business requirements (for software selection and IT implementation), analysis of assets and liabilities, and capital and liquidity management. The objective of our advisory risk services is to provide clients with a candid and reliable overview of their risk landscape. Our solutions can be used by our clients to build confidence and trust with their customers, the overall market and when required by regulation or contract. You will be responsible for executing client related engagements in the areas of governance, risk & compliance (GRC), internal audits, process reviews, standard operating procedures, enterprise risk management, revenue assurance, IFC, Clause 49 assistance. Your Key Responsibilities Technical Excellence Understanding about Foreign Exchange (Cash/Tom/Spot/Forwards/LTFX) and Derivatives (Options/Swaps/Caps/Floors/FRAs/Structured derivatives etc) products Understanding about Fixed Income (Government Securities) and Money Market (Call/Notice/Term/Repo/Reverse repo/Commercial papers/Certificate of Deposits etc) products Thorough knowledge about various areas in a treasury deal life cycle (Deal execution/deal entry/deal validation/deal confirmation/settlement/reconciliations/accounting/Limit monitoring) Treasury Accounting, Risk & Controls Fund and Custody Liquidity and Interest risk management Good communication skills (i.e. Writing, Listening, Presentation) Advance technical skills (i.e. MS Word, Excel, PowerPoint, Access) Stakeholder Management Assist with the deliverables and engagement documentation Develop and maintain strong networks, both internally and externally and work with other service lines in providing an integrated service delivery To qualify for the role you must have 3-6 years of strong treasury and financial risk management experience, or relevant business experience CA, CFA, Graduate and Post Graduate degree (relevant financial services experience and/or Advanced Degree in Finance or Accounting is a plus). Experience in global markets, investement banking or related is a must. Skills And Attributes In addition to technical competence, what will set you up for success at EY is your ability to: Determine that the work delivered is of high quality. Anticipate and identify engagement related risks and escalate issues as appropriate. Actively establish client (process owner/functional heads) and internal relationships. Assist and share knowledge with team members, Seniors and Managers in developing new methodologies and internal initiatives and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues. Work with the team and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and advise clients to understand and manage their business risks and verify the validity of their business information Brief the engagement team on the client's IA environment and industry IA trends. Maintain relationships with client management to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of compliance, financial, and operational risks along with performing internal control testing, develop internal audit plans, and provide internal audit services on an outsourcing basis. Assess internal controls and SOX framework in order to mitigate risk and apply it to client situations Bring and utilize extensive knowledge of the client's business/industry to identify technological developments and evaluate impacts on the client's business. Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services. Understand EY and its service lines and actively assess what the firm can deliver to serve clients. What We Look For People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach. Show more Show less

We are looking for a passionate and proactive IT Sales Executive (Fresher) to join our business development team. You will identify new business opportunities, engage with clients, assist in requirement gathering, and support the sales cycle from prospecting to proposal. Key Responsibilities Identify and pursue new business opportunities in: Mobile App Development, Web Development, Digital Marketing, Branding & Design Services. Pitch Origa Networks’ services via calls, emails, presentations, and networking Conduct client discovery sessions to gather initial requirements Build and maintain strong relationships with clients and partners Conduct market research and competitor analysis to spot new trends and client needs Support the preparation of: Proposals and quotations Client agreements and presentations BRD (Business Requirement Document), FRD, and SRD documentation (with guidance) Collaborate with internal teams (tech, design, marketing) to provide customized solutions Maintain CRM records, track leads, and update the sales pipeline Report on key sales metrics and progress to the management team Required Skills Excellent written and verbal communication skills Basic understanding of IT services and digital solutions Eagerness to learn business development, client handling, and documentation Proficiency in Microsoft Office (Word, Excel, PowerPoint) Strong organizational and time management skills Self-motivated with a desire to grow in a fast-paced startup environment Education Bachelor’s degree in Information Technology, Computer Science, Business Administration, Marketing, or a related field Job Types: Full-time, Fresher, Internship Contract length: 12 months Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Ability to commute/relocate: Melattur, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Work Location: In person Expected Start Date: 25/06/2025

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Customer Service Consultant – Process Devloper – India – Gurgaon Responsibilities • Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader. • Being able to communicate effectively both verbally and in writing. • Able to sense other people’s emotions and provide the answer or support based on their needs. • Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. • Easy adjust to changing scenarios regarding ways of working. • Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution. • Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts); • Customer service through electronic channels. • Projecting a positive image of the company and brand. • Implementing changes using your creativity and focus on process improvement. • Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process. • Using time effectively and prioritize the daily tasks accordingly. • Sharing with all team members any relevant knowledge obtained through customer interactions. • Attending training sessions. • Arranging working schedules with colleagues flexibly, according to business needs. • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis. • Providing assistance to new colleagues whenever possible. • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date. • Able to use tools such excel, word, PowerPoint - as per the business and process requirements. Qualifications Minimum qualifications • Very good knowledge of English (B2). • Bachelor’s degree. • Good MS Office knowledge. • Analytical thinking and self-starter. Preferred qualifications • Relevant experience in international phone customer service. • High motivation and ability to learn. • Ability to work under time pressure. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Description Are you ready to lead and innovate in a dynamic environment? Join J.P. Morgan Mumbai branch as an Analyst within the Payment Operations team. You'll manage the daily end to end Operations and transaction processing for the unit, supporting our Commercial and Investment Banking clients. This is your opportunity to work with cutting-edge technology, enhance your leadership skills, and drive operational excellence. Be part of a team that values growth, innovation, and client satisfaction. As an Analyst within the Payment Operations team, you will be responsible for managing transactions processing, control and governance aspect for Payment Operations for the India branch, providing support to our Commercial and Investment Banking clients in India. You are committed to creating and managing daily volumes and ideate innovative solutions that cater to our clients' needs on a global scale. Utilizing the latest technology, you strive to provide industry-leading capabilities to our clients and customers, ensuring a seamless and convenient business experience. Job Responsibilities Be responsible member within the unit to manage end to end transaction processing for Cross Border and Domestic Payment operations unit. Manage regulatory compliance and managing regular enquiries on Cross Border and Domestic Payments from client and internal stakeholders. Handle regulatory reporting which needs to be submitted to the regulator(s) Scrutinize documentary evidence in light with the required regulations prior to processing transactions. Liaise with Compliance, Legal and Sales team and Product team with regards to the transaction handling and changes if any from a regulatory guidelines perspective. Work with the team and support in roll out of cash products initiatives including system and technology rollouts for clients. Required Qualifications, Capabilities, And Skills Bachelor's Degree At least 5 years of work experience in Trade Finance or banking related roles Possess strong knowledge of banking norms and regulations in general and Foreign Exchange Management Act (FEMA) guidelines in specific Should have thorough knowledge of the regulations around current and capital account transactions. Excellent communication skills- verbal and written Excellent interpersonal and partnership skills Excellent skill required to handle MS Word/Excel/PowerPoint Preferred Qualifications, Capabilities, And Skills Master of Business Administration (MBA) is a plus Chartered Accountant certification is beneficial ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

SUMMARY Copywriter/ Content Writer - Chennai Designation - Team Lead Job Description: Proficient understanding of English grammar, style, and punctuation. Passion for retail and animal-specific content writing. Competence in comprehending and implementing legal and compliance standards. Precise and effective fact-checking skills with keen attention to detail. Ability to distinguish between parent and child item-level writing. Adaptable writing style to align with guidelines and feedback. Education: Degree in English, journalism, communications, or related field preferred. Functional Proficiencies: Word, basic Excel, JIRA Requirements Requirements: Degree in English, journalism, communications, or similar preferred.

Ready to shape the future of work? At Genpact, we don't just adapt to change wedrive it. AI and digital innovation are redefining industries and were leadingthe charge. Genpact’s AI Gigafactory, our industry-first accelerator, is anexample of how were scaling advanced technology solutions to help globalenterprises work smarter, grow faster, and transform at scale. From large-scalemodels to agentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-drivenenvironment, love solving real-world problems, and want to be part of a teamthat’s shaping the future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today Inviting applications for the role of Customer Service Consultant – Process Devloper – Gurgaon Responsibilities • Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader. • Being able to communicate effectively both verbally and in writing. • Able to sense other people’s emotions and provide the answer or support based on their needs. • Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. • Easy adjust to changing scenarios regarding ways of working. • Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution. • Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts); Qualifications Minimum qualifications • Very good knowledge of English (B2). • Bachelor’s degree. • Good MS Office knowledge. • Analytical thinking and self-starter. Preferred qualifications • Relevant experience in international phone customer service. • High motivation and ability to learn. • Ability to work under time pressure. Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makersat Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer andconsiders applicants for all positions without regard to race, color, religionor belief, sex, age, national origin, citizenship status, marital status,military/veteran status, genetic information, sexual orientation, genderidentity, physical or mental disability or any other characteristic protectedby applicable laws. Genpact is committed to creating a dynamic work environmentthat values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process jobapplications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.

About the Role : We are looking for a detail-oriented and proactive Operations Intern to support our delivery and back office teams in a fast-paced offshoring environment. This internship provides a valuable opportunity to gain hands-on experience in business operations, process optimization, client coordination, and internal reporting. Key Responsibilities: Coordinate with internal teams (e.g., Delivery, HR, Finance, Client Solutions) to facilitate smooth onboarding, resourcing, or project transitions Assist with daily operational tasks including tracking deliverables, updating internal systems, and supporting process workflows Maintain and update reports, trackers, and dashboards to ensure accurate and timely data availability Support documentation of standard operating procedures (SOPs), project plans, and client updates Help identify areas for operational improvement and contribute to process efficiency initiatives Participate in meetings and take detailed notes, highlighting key actions and follow-ups Assist in creating presentations or status updates for internal or client-facing use Qualifications: Pursuing a bachelors/masters degree in any field Strong collaborative, time management skills Proficiency in Microsoft Excel, Word, and PowerPoint Excellent written and verbal communication skills Ability to multitask and work in a deadline-driven environment What You'll Gain: Exposure to real-world business operations in an offshoring and client-service environment Experience working cross-functionally with global teams Insight into process management, service delivery, and client engagement Mentorship and learning opportunities with experienced operations professional

www.rxconnect.ca Founded in 2019, Rx Connect Specialty Pharmacy is a proudly Canadian company, comprised of healthcare professionals with extensive specialty medication experience with a location in Mississauga, Ontario, and another in Calgary, Alberta and Nova Scotia. We are a distinctive healthcare company, with patient relationship skills that set us apart. About the position: The Web / Graphics Designer will be responsible for supporting the Rx Connect Specialty Pharmacy & Clinics. The Web / Graphics Designer will be responsible for certain aspects, as it pertains to website development and maintenance, development and maintenance of social media accounts, and administrative tasks associated with patient care, enrolment for the provision of reimbursement, scheduling and drug ordering as requested. Primary Duties and Responsibilities Design, design, and maintain web and mobile applications using a variety of programming languages and frameworks Assist in the development and implementation of internal platforms. Implement responsive design to ensure compatibility across various devices and platforms Perform rigorous testing of applications to ensure functionality, performance and security. Debug and resolve issues across various browsers and devices. Work closely with management and other developers to define project requirements and deliverables The Mobile/Web Developer will also be assigned other duties as required from time to time. Experience and Educational Requirements: Bachelor’s degree in Computer Science or a related technical field. 3 to 5 experience as a Web Designer & Developer with expertise in Angular. Experience with Angular CLI, Angular Material, other Angular libraries, and PHP frameworks (Slim, CodeIgniter). Experience with RESTful APIs, web services and asynchronous programming. Hands-on experience designing flexible, user-friendly APIs. Familiarity with version control systems such as Git. Solid understanding of web performance optimization techniques. Must be proficient in PHP, MySQL, HTML, CSS and Javascript Must be proficient in Adobe Suite – Photoshop, Illustrator, InDesign Knowledge of React and Flutter is required. Knowledge of website management required. Familiarity with Microsoft Office (Word, Excel, Outlook). A demonstrated commitment to high professional ethical standards and a diverse workplace. Ability to multitask and work efficiently in a fast-paced environment. Ability to work independently and in a team environment. Excellent time management skills. Ability to resolve issues effectively and efficiently. We offer a competitive salary, as well as opportunities for career advancement within our growing company. If you are passionate about helping patients and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Job Type: Full-time Pay: ₹50,000.00 - ₹80,000.00 per month Schedule: Day shift Monday to Friday Night shift Ability to commute/relocate: Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Experience: in house software development: 1 year (Required) Angular: 3 years (Required) MySQL: 3 years (Required) PHP: 5 years (Required) Location: Delhi, Delhi (Required) Work Location: In person

Business Development Executive We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients and encouraging extant clients to purchase the Software and Products. To be successful as a BDE, you should attend networking events to attract and retain clients. Ultimately, an outstanding BDE will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations. Responsibilities Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness Meet personal and team sales targets Research accounts and generates or follow through sales leads Maintain and expand the client database within your assigned territory Familiarize yourself with all products and services offered by our company. Attending networking activities to research and connect with prospective clients. Maintaining meaningful relationships with clients to ensure productive long-lasting relationships. Negotiating with clients to secure the most attractive prices. Requirements Extensive sales experience. Intuitive and insightful, particularly regarding human behavior. Ability to generate revenue by identifying pain points and suggesting suitable products or services. Professional yet affable disposition. Neat, well-groomed appearance. Experience or Knowledge about working with CRM Great networking skills and Resourceful, with outstanding research skills. Excellent written and verbal communication Skills:- Field Sales, Lead Generation, cold calling, Business Development and Communication Skills Show more Show less

This job is with Reckitt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. In Research and Development, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance. We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality. The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation. About The Role You will be responsible for the electrical maintenance, troubleshooting and repair of Pilot Plant and laboratory equipment besides the day-to-day operations, general housekeeping and the proper preventive maintenance, repair and troubleshooting of Pilot Plant equipment in Singapore Pilot Plant facilities and R&D laboratory. Ensure proper execution of Pilot Plant trials/laboratory activities including all the preparatory and setting-up activities up, close-out activities and the turn-over of product samples and the storing of Pilot Batch records. You will also provide support to Project Teams when required such as the physical testing of raw materials and finished products, the receiving and sending samples and such other requests. Your responsibilities Execute preventive and maintenance programs (focused with electrical and electronics) as well as in the conduct of line and equipment troubleshooting as provided by the immediate superior with minimal guidance. Manage thoroughly the operating supplies including laboratory consumables, chemicals, lab uniforms and PPEs, lab wares, etc. ensuring its availability when needed. Perform inventory management of raw and packaging materials and finished product samples in the storage and stability rooms and warehouse ensuring its accuracy, cleanliness and orderliness. Prepare the raw and packaging materials with proper labelling needed for Lab- or Pilot-scale trials according to the signed and approved Pilot Plant Batch Records. Ensure the timely submission of test samples and collection of test results. Receive delivery of raw materials and packaging materials at Reckitt R&D Warehouse and prepare raw and packaging materials, finished goods or any item needed for shipment. Provide assistance to R&D Managers and Scientists in the conduct of Pilot-scale and Plant Trial runs in Reckitt Plants including trials conducted in Reckitt Third Party Manufacturing facilities and any other support they may need. Performs record keeping of all activities in R&D laboratories, pilot plants, warehouses and storage rooms. Provide assistance in the receipt, installation and qualification of new R&D equipment and instruments including the collection of all related documentation. The experience we're looking for ITE graduate or Polytechnic graduate in the relevant field of Engineering - Electrical, Mechatronics and/or Automation. Preferably with experience in operating, maintaining and doing actual troubleshooting on wet process and pilot scale spray drying equipment including packaging test equipment would be an advantage. Proficiency in the standard software applications including Microsoft Excel and Microsoft Word. Good communication skills. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. Show more Show less

SPECJALISTA DS. BADAŃ ZAKŁAD HODOWLI KOMÓRKOWYCH I ANALIZ GENOMOWYCH (w ramach projektu Sonata Bis 13 finansowanego przez Narodowe Centrum Nauki) Uniwersytet Medyczny w Łodzi jest instytucją edukacyjną oraz dynamicznym centrum badawczym i usługowym. Nasza misja wykracza poza kształcenie przyszłych lekarzy i specjalistów, obejmując także prowadzenie zaawansowanych badań naukowych i klinicznych. Dysponujemy wysokowydajną aparaturą, nowoczesną infrastrukturą oraz zasobami informatycznymi, które umożliwiają nam osiąganie innowacyjnych rozwiązań i przełomów w medycynie. Jako jeden z najnowocześniejszych ośrodków edukacyjnych w kraju, dążymy do zapewnienia naszym pracownikom inspirującego środowiska pracy oraz możliwości rozwoju zawodowego. Nasz zespół liczy około 2700 wykwalifikowanych pracowników, których talent i zaangażowanie stanowią fundament naszego sukcesu. Naszych pracowników stawiamy zawsze na pierwszym miejscu, a wyróżnienia w konkursach organizowanych dla pracodawców potwierdzają skuteczność takiego podejścia. Ludzie są naszym największym kapitałem, dlatego inwestujemy w ich rozwój, motywację i dobrostan. Tworzymy atmosferę sprzyjającą równowadze między profesjonalnym rozwojem zawodowym i osobistym spełnianiem się naszych pracowników. Pracownik Zatrudniony Na Tym Stanowisku To Osoba, Która prowadzi hodowlę in vitro w tym hodowlę organoidów jelita analizuje materiał biologiczny z wykorzystaniem wybranych metod genetycznych i proteomicznych, wykonuje genotypowanie myszy opracowuje raporty z badań i prezentuje je w formie graficznej dba i zgłasza zapotrzebowanie na materiały zużywalne oraz odczynniki przy realizowanym projekcie. Nasze Wymagania wykształcenie wyższe I stopnia (dziedzina nauk medycznych, weterynaryjnych, biologicznych lub pokrewnych), minimum 2 lata doswiadczenia w obszarze wykonywania badań in vitro i/lub pracy na stanowisku lab manager, ukończone szkolenie Pollasa/Felsa lub pokrewne (dodatkowy atut) co najmniej 2 lata doświadczenia zawodowego w obszarze badania in vivo (szczep: mysz domowa), znajomość języka angielskiego B2/C1 znajomość programów Word, Excel; samodzielność i dobra organizacja pracy własnej; rzetelność i komunikatywność. Oferujemy: zatrudnienie w stabilnej organizacji w formie umowy o pracę na okres 44 miesięcy; dofinansowanie do urlopów wypoczynkowych (tzw. „wczasy pod gruszą"), do wypoczynku dla dzieci (obozy/kolonie/półkolonie) oraz do karty sportowej dla Ciebie i rodziny; dofinansowanie do zakupu okularów oraz abonamentów parkingowych; dodatkowe dni wolne; elastyczne godziny pracy; atrakcyjne warunki ubezpieczenia na życie; preferencyjne pożyczki mieszkaniowo-remontowe; możliwość rozwoju zawodowego; przyjazne środowisko pracy. APLIKUJ Dokumenty Aplikacyjne Powinny Zawierać imię (imiona) i nazwisko, datę urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia (zgodnie z art. 221 1 ustawy z dnia 26 czerwca 1974 r. Kodeks pracy t.j. Dz.U. z 2023 r., poz. 1465 z późn. zm.). zgodę na przetwarzanie danych osobowych „Wyrażam zgodę na przetwarzanie moich danych osobowych podanych w załączonym CV i innych dokumentach aplikacyjnych przez Uniwersytet Medyczny w Łodzi na potrzeby realizacji toczącego się procesu rekrutacyjnego". Informujemy, Zgodnie z Art. 13 Ust. 1 i Ust. 2 Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z Dnia 27 Kwietnia 2016 R. w Sprawie Ochrony Osób Fizycznych w Związku z Przetwarzaniem Danych Osobowych i w Sprawie Swobodnego Przepływu Takich Danych Oraz Uchylenia Dyrektywy 95/46/WE (ogólne Rozporządzenie o Ochronie Danych), Że administratorem Państwa danych osobowych przetwarzanych w ramach procesu rekrutacji jest Uniwersytet Medyczny w Łodzi, al. Kościuszki 4, 90-419 Łódź; kontakt z Inspektorem Ochrony Danych jest możliwy pod numerem telefonu 42 272 52 11 lub za pośrednictwem adresu e-mailowego: iod@umed.lodz.pl; podane przeze Państwa dane będą przetwarzane w celu realizacji toczącego się procesu rekrutacyjnego; zebrane w procesie rekrutacyjnym dane osobowe nie będą udostępniane innym odbiorcom danych; Państwa dane osobowe nie będą przekazywane do państwa trzeciego ani do organizacji międzynarodowej; Państwa dane zgromadzone w procesie rekrutacyjnym będą przechowywane przez okres nie dłuższy, niż jest to niezbędne do realizacji procesu rekrutacyjnego; przysługuje Państwu prawo dostępu do swoich danych osobowych, żądania ich sprostowania lub usunięcia. Wniesienie żądania usunięcia danych jest równoznaczne z rezygnacją z udziału w procesie rekrutacji prowadzonym przez Uniwersytet Medyczny w Łodzi. Ponadto przysługuje Państwu prawo do żądania ograniczenia przetwarzania danych w przypadkach określonych w art. 18 ogólnego rozporządzenia o ochronie danych; przysługuje Państwu prawo do cofnięcia zgody w dowolnym momencie bez wpływu na zgodność z prawem przetwarzania, którego dokonano na podstawie zgody przed jej cofnięciem; przysługuje Państwu prawo wniesienia skargi do Generalnego Inspektora Ochrony Danych Osobowych (lub innego organu nadzorczego, który będzie właściwy do rozpatrzenia skargi) na niezgodne z prawem przetwarzanie danych osobowych przez Uniwersytet Medyczny w Łodzi, przy czym prawo wniesienia skargi dotyczy wyłącznie zgodności z prawem przetwarzania danych osobowych, nie dotyczy zaś przebiegu procesu rekrutacji; w trakcie przetwarzania danych na potrzeby rekrutacji prowadzonej przez Uniwersytet Medyczny w Łodzi nie dochodzi do wyłącznie zautomatyzowanego podejmowania decyzji ani do profilowania, o których mowa w art. 22 ust. 1 i 4 ogólnego rozporządzenia o ochronie danych, czyli żadne decyzje dotyczące przyjęcia kandydata do pracy nie zapadają wyłącznie automatycznie oraz nie buduje się żadnych profili kandydatów; Podanie przez Państwa danych zawartych w dokumentach rekrutacyjnych nie jest obowiązkowe, jednak jest warunkiem koniecznym do uczestniczenia w naborze na wolne stanowisko pracy w Uniwersytecie Medycznym w Łodzi. Zgłoszenie naruszenia prawa – sygnaliści Odpowiemy tylko na wybrane oferty! Rekruter: Beata Łanik Kontakt e- mail: beata.lanik@umed.lodz.pl telefon: 601 24 11 01 Pytania dotyczące ww. stanowiska prosimy kierować do Kierownika projektu: aleksandra.piechota-polanczyk@umed.lodz.pl Show more Show less

Key Responsibilities Calendar & Meeting Management Coordinating with attendees on meetings and managing meeting calendars Following up and scheduling finalized meetings, liaising with stakeholders Organizing transportation and taking meeting notes for online meetings Liaising with stakeholders Travel Management Flight scheduling & bookings, and hotel reservations Organizing airport transfers and restaurant reservations Expense Management Processing invoices, refunds, and reimbursements through ERP platforms Coordinating with stakeholders for approvals Handling credit card settlements and managing online purchases Other Admin Support Documenting processes based on preferences and priorities Collating reports and entering data into the ERP systems Other day-to-day Operational support Key Competencies Graduate/ post-graduation or equiv. qualification 1-5 years of experience as executive assistant Excellent written and spoken communication skills with experience in client relationship management Should be able to work independently with minimal guidance as the job requires working with senior leadership team at the client's end Should be well versed with MS Office suite specially Outlook, Microsoft Excel, Power Point, Word, etc. Experience ERP tool like Workday, NetSuit, MS Dynamics, etc. Working knowledge of travel and expense management Looking for immediate joiners only./ 30 days notice period Show more Show less

Guwahati (Assam) INR 7.8–9.6 LPA (commensurate with experience) About The Position The Associate Manager – CSR and Health Programs will lead CSR partnership development, program design, and implementation support in the health sector across Assam and the Northeast. The role focuses on translating emerging public health needs and policies into investment-ready proposals and program models, while fostering robust multi-stakeholder collaborations. Responsibilities CSR Partnership Facilitation Identify and engage with CSR partners whose mandates align with public health and healthcare delivery. Develop tailored, investment-ready proposals that address emerging needs in healthcare infrastructure, access, awareness, and workforce development. Maintain a structured pipeline of leads, proposals, and donor progress tracking dashboards Health Sector Needs Assessment & Intelligence Conduct field assessments, data analysis, and consultations to identify investment gaps and thematic priorities (e.g., maternal and child health, mental health, NCDs, digital health). Draft thematic briefs, sector snapshots, and concept notes to support donor engagement. Track public health trends, government programs (NHM, Ayushman Bharat), and regional data to inform CSR program planning. Stakeholder Engagement & Relationship Management Build and manage relationships with CSR leaders, foundations, public health departments, NGOs, and healthcare institutions. Convene strategic roundtables, dialogues, and workshops with key stakeholders. Collaborate with domain experts to ensure technical alignment in project design and execution. CSR Enablement & Approvals Lead end-to-end processes including donor due diligence, proposal reviews, budgeting, and MoU formalization. Set up streamlined onboarding and activation protocols for new CSR-supported programs. Support corporates in aligning their CSR mandates with public health goals and government priorities. Monitoring, Reporting & Knowledge Management Develop and update performance dashboards and donor reports. Document learnings, case studies, and programmatic outcomes for knowledge sharing and impact visibility. Maintain internal repositories and support external communication and governance efforts. Mandatory Qualification And Experience Technical Skills Strong understanding of CSR regulations under the Companies Act, 2013. Knowledge of public health systems, flagship schemes (NHM, Ayushman Bharat), and CSR-donor frameworks. Experience in proposal development, budgeting, and CSR-funded program structuring. Ability to analyze healthcare data and design scalable health interventions. Exposure to government-facing or donor-supported programs is preferred. Behavioral Competencies High ownership and solution-oriented execution. Strong communication and stakeholder negotiation skills. Ability to manage multi-stakeholder platforms with strategic agility. Learning agility, adaptability, and professionalism. Executive presence and cross-functional collaboration ability. Eligibility Criteria Master’s degree in Public Health, Health Policy, Public Administration, Development Studies, or related fields. 3–7 years of relevant experience in CSR partnerships, public health programs, or healthcare-focused donor engagement. Proven experience in proposal writing, program coordination, and multi-stakeholder collaboration. Prior work experience in Assam or Northeast India will be an added advantage. Strong command over English; knowledge of Assamese or other regional languages is beneficial. Performance Metrics Number and quality of CSR-health partnerships facilitated. Volume of CSR investments mobilized for health programs. Quality and timeliness of proposals, reporting, and documentation. Effectiveness of engagement forums (workshops, dialogues, roundtables). Alignment of programmatic interventions with regional public health priorities and impact outcomes. How to apply Email your CV and a brief cover letter to hiring@csrbox.org Subject Line: Application for Associate Manager – CSR and Health Programs,Assam Please Include Current Location Years of Relevant Experience Current and Expected CTC Notice Period A brief (150–200 word) summary of your experience in CSR-health partnerships or donor-led projects Job Summary Salary: INR 7.8–9.6 LPA (commensurate with experience) Location: Guwahati (Assam) Deadline: 31 Jul, 2025 About CSRBOX For over a decade, CSRBOX has been a leading force in driving social change across India, seamlessly connecting businesses with impactful social initiatives. As a trusted partner to companies and CSR foundations, CSRBOX specializes in the design, implementation, and evaluation of transformative CSR programs. Our comprehensive approach is powered by three core verticals—Impact Practice, Platform, and Programs—ensuring holistic and sustainable corporate social responsibility. Since 2014, CSRBOX’s Impact Practice has empowered over 450 companies and 60+ philanthropic foundations to significantly enhance their Social Return on Investment (SROI) through strategic partnerships with government bodies. We focus on crafting impact-focused programs that facilitate seamless delivery and data-driven decision-making. By collaborating with state governments, we help foster impactful partnerships that channel social sector capital into critical areas such as education, healthcare, and natural resource management. CSRBOX is proud to lead collaborative and multi-stakeholder initiatives like The Godavari Initiative (TGI) and IMPAct4Nutrition, which are shaping the future of social impact in India. Our commitment to driving meaningful change and fostering partnerships ensures that we remain at the forefront of India’s social impact landscape. For more information, visit: www.csrbox.org Curious about what Life @ CSRBOX looks like? Explore: https://csrbox.org/Life-at-CSRBOX/ CSR Impact Assessment in India-CSRBOX-Top CSR Consulting Firm: https://csrbox.org/Impact-Advisory/ Show more Show less

Guwahati (Assam) INR 7.8 –9.6 LPA (commensurate with experience) About The Position The Associate Manager – CSR and Agriculture Programs will play a catalytic role in enabling and managing CSR partnerships that are aligned with agriculture and rural development priorities in Assam. This includes sector intelligence gathering, partnership development, program conceptualization, stakeholder engagement, and program activation in collaboration with government departments, corporate CSR teams, foundations, and grassroots organizations. Responsibilities CSR Partnership Development & Inflows Facilitation Identify and engage CSR partners interested in agriculture, rural livelihoods, and sustainability. Co-develop investment-ready project concepts that address emerging sectoral gaps and local needs. Maintain a structured pipeline of CSR leads and manage tracking systems for CSR inflows. Sector Research & Program Design Conduct field and desk-based diagnostics to identify key opportunities in the agriculture ecosystem (FPOs, value chains, market linkages, digital agri-tech, climate-smart farming, etc.). Develop thematic investment briefs and concept notes for CSR stakeholders. Translate sectoral intelligence into viable program frameworks and implementation strategies. Stakeholder Engagement Liaise with government departments (agriculture, rural development, horticulture, etc.), foundations, agri-businesses, and FPOs to ensure alignment and collaboration. Organize roundtables, thematic workshops, and dialogues to facilitate convergence and co-design. Represent CSRBOX in multi-stakeholder forums and platforms Partnership Formalization & Program Activation Lead documentation, MoUs, proposals, and onboarding processes for CSR-supported initiatives. Coordinate with implementation teams for smooth program rollout, compliance, and governance. Set up operational systems and SOPs for partnership delivery. Monitoring, Reporting & Learning Create dashboards for tracking partnership status, fund utilization, and implementation progress. Compile reports, case studies, and learning documents for internal and external stakeholders. Ensure timely updates to partners, including impact reporting and governance inputs. Mandatory Qualification And Experience Technical Competencies Understanding of CSR frameworks under Companies Act, 2013 Familiarity with agriculture value chains, FPO models, and sustainable rural livelihoods Experience in proposal writing, donor engagement, and CSR program design Ability to analyze field-level challenges and translate them into investable opportunities Behavioural Competencies Strategic thinking and analytical aptitude Strong communication, negotiation, and relationship-building skills High ownership, execution focus, and attention to detail Comfortable working in multi-stakeholder, cross-functional environments Adaptability and responsiveness to dynamic field and partner needs Eligibility Criteria Master’s degree in Agriculture, Rural Development, Agri-Business, Public Policy, or allied fields 3–7 years of experience in CSR partnerships, agriculture program implementation, or development consulting Prior exposure to public-sector agriculture programs, FPO engagement, or CSR-funded rural projects preferred Proficiency in English and working knowledge of Assamese will be an added advantage Willingness to travel extensively within Assam and occasionally across India Performance Metrics Volume and diversity of CSR inflows mobilized for agriculture-linked initiatives Number of partnership frameworks formalized and activated Investment-ready concepts co-developed with CSR and government stakeholders Quality and consistency of reporting, documentation, and knowledge outputs Effectiveness in convening sectoral roundtables, workshops, and forums How to apply Email your CV and a brief cover letter to hiring@csrbox.org Subject Line: Application for Associate Manager – CSR and Agriculture Programs,Assam Please Include Current Location Years of Relevant Experience Current and Expected CTC Notice Period A brief (150–200 word) summary of your experience in CSR-health partnerships or donor-led projects Job Summary Salary: INR 7.8 –9.6 LPA (commensurate with experience) Location: Guwahati (Assam) Deadline: 31 Jul, 2025 About CSRBOX For over a decade, CSRBOX has been a leading force in driving social change across India, seamlessly connecting businesses with impactful social initiatives. As a trusted partner to companies and CSR foundations, CSRBOX specializes in the design, implementation, and evaluation of transformative CSR programs. Our comprehensive approach is powered by three core verticals—Impact Practice, Platform, and Programs—ensuring holistic and sustainable corporate social responsibility. Since 2014, CSRBOX’s Impact Practice has empowered over 450 companies and 60+ philanthropic foundations to significantly enhance their Social Return on Investment (SROI) through strategic partnerships with government bodies. We focus on crafting impact-focused programs that facilitate seamless delivery and data-driven decision-making. By collaborating with state governments, we help foster impactful partnerships that channel social sector capital into critical areas such as education, healthcare, and natural resource management. CSRBOX is proud to lead collaborative and multi-stakeholder initiatives like The Godavari Initiative (TGI) and IMPAct4Nutrition, which are shaping the future of social impact in India. Our commitment to driving meaningful change and fostering partnerships ensures that we remain at the forefront of India’s social impact landscape. For more information, visit: www.csrbox.org Curious about what Life @ CSRBOX looks like? Explore: https://csrbox.org/Life-at-CSRBOX/ CSR Impact Assessment in India-CSRBOX-Top CSR Consulting Firm: https://csrbox.org/Impact-Advisory/ Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsibilities: Perform end to end due diligence activities on Sanctions and PEP alerts. Able to conduct independent research to assess the risk within it. Management of internal and external SLAs for alerts without any miss. Tracking the same using various internal tools and creating controls for adherence. Fair knowledge of Screening tool Bridger and other research applications like Dow Jones, World Check etc. Identify, escalate and track risks / issues in a timely manner. Perform various risk assessments for the business and interpreting the same for the broader audience. Fair knowledge of vendor on-boarding requirements and risk associated in the engagement with a third party. Collaborate with oversight team and business partners to address identified gaps and working towards finding a sustainable solution. Understands risk categorization and able to conduct Enhanced Due Diligence on the customers accordingly. Working knowledge of Transaction Monitoring process, various system rules and reporting the outcome to competent authorities. Provide accurate information to various audit teams in a detailed and organized way. Provide training to AEBC staffs for uplifting their knowledge regarding AML & Anti-Corruption program and policies. Ensuring effectiveness of the Compliance program and maintaining best in class Compliance culture within AEBC. Qualifications, Skills and Experience: A strong academic qualification such as CA, MBA, CAMS, or LLB is preferred. Prior experience in AML compliance will be considered an added advantage. Sound understanding of global anti-money laundering trends, along with RBI-issued regulations applicable to commercial banks and payment operators, particularly in the context of AML/KYC compliance. Self-motivated, dependable, and adaptable with strong attention to detail. Proven ability to work effectively both independently and within a collaborative team environment. Familiarity with applicable laws, regulations, and enterprise-wide policies. Capable of interpreting and applying them in the context of local compliance standards. Excellent collaborative skills to foster positive working relationships with peers, compliance counterparts, and business stakeholders. Proficient in managing multiple stakeholders and providing timely guidance and support to business partners. Exceptional verbal and written communication abilities, with the capacity to interact effectively with senior management. Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, to ensure effective documentation and reporting We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You’re a storyteller at heart—and a strategist in practice. As a Senior Copywriter, you’ll lead the development of sharp, insight-driven content and brand narratives that don’t just inform—they move people. You’ll work hands-on and shoulder-to-shoulder with creative managers, designers, and strategists to bring ideas to life across digital, print, social, and video. Your craft lives in the details, but your thinking zooms out to big picture impact. This role calls for a creative who is equal parts writer, conceptual thinker, and message architect—comfortable jumping from high-level campaign platforms to finely tuned UX copy. You’re good at Building narrative frameworks that elevate creative concepts and connect with audiences emotionally and intellectually. Writing clear, compelling copy that serves both brand purpose and business goals—across every channel. Collaborating across disciplines to merge copy, design, and strategy into unified storytelling. Leading with curiosity and creativity while delivering against tight deadlines and shifting priorities. Presenting work persuasively and articulating the “why” behind every word choice. Working with agility across a wide variety of industries, tones, and content types. What You'll Bring 4-6 years of agency, brand, or studio experience, with a standout portfolio that showcases narrative range, originality, and clarity. A degree in Advertising, Journalism, Communications, Creative Writing—or equivalent hands-on storytelling experience. Mastery of grammar, syntax, and storytelling structure; you know how to pace a message and when to break the rules. Experience crafting campaign platforms, voice/tone guides, product copy, brand manifestos, scripts, social content, and more. Proven ability to inspire and mentor creative teams while also rolling up your sleeves and diving into the work. You have excellent English language skills; other languages may be requested in certain locations. Who You'll Work With We are Design Studios, an in-house creative agency comprised of pioneering professionals creating premium designs. We are a global, multi-disciplinary team of design strategists, creative leaders and digital experts. We craft powerful design stories for BCG, which seeks to deliver inspiring solutions to our clients’ challenges. As part of BCG, Design Studios partners with consultants and clients to shape our brand by elevating our work through the power of design. We offer guidance and orientation through a strategic and audience-centric approach, and apply design, technology and media solutions to take BCG’s achievements to the next level. As bold design leaders, we are fresh, punchy and playful, while committed to delivering premium, business excellence. We recognize how to transform complex ideas into compelling visual experiences, and how to activate new commercial opportunities at the intersection of business and design. We value innovation, co-creation, inspiration, and the business impact that design achieves. We believe in the art of the possible and applying creative solutions to business challenges. We believe we can advance the world by conquering its complexity through a universal, human language – design. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify. Show more Show less

Role & responsibilities: • Strong secondary research skills and experience of working on custom market intelligence / research projects for external clients a must • Excellent business (report) writing skills Attention to detail • Strong analytical skills Proficiency in PowerPoint, Word and Excel Excellent written and oral communication skills Preferred Industry Experience: Major preference will be given to candidates with experience in the Automotive sector. Candidates should have at least 1-2 years of experience of the following domains: Energy Industrial Goods / Heavy Industries TMT (Technology, Media, and Telecommunications) / Semiconductor / ICT / High-Tech Chemicals / Materials We are currently seeking for immediate joining.

Job Summary: Analytica 360 is seeking a highly organized and detail-oriented Business Operations Associate to oversee day-to-day logistics operations. The ideal candidate will act as a key liaison between customers and the warehouse team, ensuring smooth coordination and efficient execution of Inbound, outbound, export, and documentation processes. Key Responsibilities: 1. Logistics Operations & Coordination: Process Inbound & outbound orders for multiple clients. Ensure accuracy in documentation. Follow up on pickups and deliveries to ensure timely execution. 2. Export Coordination: Prepare shipments for export and manage release procedures. Coordinate with carriers and warehouses for efficient pickups. 3. Documentation Management: Prepare and share all necessary shipping and operational documents. Maintain organized records and regularly update internal trackers. 4. Communication & Reporting: Provide real-time updates to internal teams regarding order statuses. Highlight potential supply chain issues proactively. Candidate Criteria: Experience: 1–2 years in operations, or supply chain roles Education: Bachelor's degree in Operations, Management, or a related field Requirements: Prior experience in logistics or supply chain coordination Strong communication and interpersonal skills Proficiency in Microsoft Excel and Word Ability to manage multiple tasks efficiently High attention to detail and strong problem-solving abilities Eagerness to learn and adapt quickly in a dynamic environment Living or willing to move to Nagpur Shift Timings: 4:30 PM to 1:30 AM IST (7AM:4PM EST) Show more Show less

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Gurgaon , you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members’ strengths, weaknesses and motivations. The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team. You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network. In this Role, you’ll get to: Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met Provide constructive feedback – Coach, mentor, motivate and evaluate the performance of the team on a regular basis Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success Ensure the proper and effective implementation of new and existing customer service structures & procedures Understand & analyze traffic reports, proactively make suggestions for improvement Monitor team attendance, document infractions and implement corrective action Assist with planning/organizing the proper coverage & align staffing Supervise the quality assurance process and related training of staff members to ensure quality customer service Participate in recruitment activities (screening, interviewing) Act as a backup of Operations Manager if needed What you’ll Need to Succeed: At least 2 years of people management experience in a contact center environment. Will be managing at least a group of 15 people in an inbound contact center set up. Excellent English communication skills (verbal & written). Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments Must be able to handle multiple projects and effectively manage different timelines Proven experience and knowledge in effective hiring, training, coaching and people management practices Experience in managing remote teams is an advantage Proficiency in Microsoft products including Word, Excel and PowerPoint #newdelhi #bangalore #gurgaon #gurugram #hyderabad #kolkata #noida #CUST #4 Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Show more Show less