A leading furniture retailer in Thrissur, known for quality, aesthetics, and a customer-first approach, is looking to expand its team. They are seeking a dependable and energetic HR Generalist combined with an Operations & Customer Experience Executive. The successful candidate will be the primary point of contact for managing both the team and day-to-day store operations. This is part of a recruitment assignment being managed on their behalf. This onsite role blends Human Resource Management, Operations Supervision, and Customer Experience Support under one dynamic position. The selected candidate will function as the founder’s right-hand in overseeing employee performance, ensuring store discipline, handling walk-ins, supporting sales staff, and driving HR strategies aligned with business growth. This is not a desk-only job—it requires on-ground interaction, ownership, and multitasking across departments. Key Responsibilities HR Management & Administration: ● End-to-end recruitment: sourcing, screening, interviewing, and onboarding employees. ● Maintain and update employee records, contracts, attendance, and documentation. ● Track and process payroll, leave, PF/ESI, and compliance requirements. ● Handle grievance redressal, employee queries, conflict resolution, and disciplinary issues. ● Conduct performance appraisals, feedback collection, and KPI tracking. ● Devise and implement employee incentive programs to improve motivation and retention. ● Organize team-building activities, monthly employee engagement events, and welfare programs. ● Maintain updated HR policies and ensure adherence to labor laws and shop & establishment norms. Operations & Reporting: ● Oversee smooth daily operations of the showroom. ● Prepare and share daily, weekly, and monthly reports on: ○ Sales team performance, ○ Customer footfall, ○ Target vs. achievement metrics, ○ HR updates, ○ Staff discipline and shift adherence. ● Coordinate closely with internal departments (Sales, Inventory, Delivery) to ensure efficiency. ● Maintain CRM tools with lead entries, follow-ups, call summaries, and customer status updates. ● Support back-office tasks including billing assistance, tracking purchase orders, and vendor follow-ups. ● Monitor attendance systems and punctuality of showroom staff. ● Help with strategy planning, SOP documentation, and workflow improvements. Customer Experience & Store Support: ● Greet and attend to walk-in customers to minimize wait times before they are connected to a sales executive. ● Offer tea, water, or refreshment during initial interactions. ● Handle front-desk reception duties when needed. ● Answer and manage incoming customer calls and redirect inquiries appropriately. ● Gather basic customer requirements and share product knowledge at a high level. ● Take feedback from visitors to improve store layout, engagement, and hospitality. ● Ensure store ambience is neat, customer-friendly, and professionally maintained. Preferred Skills & Qualities: ● Minimum 1–2 years of experience in HR, operations, or customer-facing roles. ● Proficient in Excel, Word, PowerPoint, and CRM software. ● Excellent communication skills in English and Malayalam. ● Well-organized, reliable, detail-oriented, and capable of multitasking. ● Polite, confident, and proactive in dealing with team members and customers. ● Ability to handle pressure, prioritize tasks, and work with minimal supervision. ● Professional grooming, punctuality, and ability to lead from the front. Additional Expectations: ● Must be open to supporting any urgent or additional operational tasks delegated directly by the founder. ● Must be willing to occasionally coordinate deliveries, vendor calls, or stock entries in urgent situations. ● Must be open to flexible work hours during high footfall or festival seasons. ● Open to working some Sundays (with compensatory off on weekdays if required). ● A 2-wheeler with a valid license is preferred for local errands, banking, or documentation runs. ● Both male and female candidates are welcome to apply, preference for Thrissur-based applicants or those willing to relocate immediately. Why Join Us? ● Work directly under a respected founder with full trust and learning exposure. ● High-growth environment with responsibility and authority. ● Opportunity to shape people strategy, operations, and improve the brand experience. ● A secure, salaried role with clear reporting and growth potential. Application Process: Interested candidates can send their updated CVs with a short cover note to: applications.woj@gmail.com Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Work Location: In person