31 Wmi Jobs - Page 2

Extensive exposure to ServiceNow platform with some focus on ServiceNow DEX Good collaborations skills as this work demands talking to various internal and customer stakeholders Good documentation and presentation skills Ability to clearly understand and articulate use cases for ServiceNow DEX Ability to design test plan for use cases and get them executed with the required stakeholders Good presentation skills as this work needs creation of PoC outcome report for steerco. Above average communication skills both written and verbal. High level understanding of how agents (data collection) work and understanding of Firewalls role in blocking/allowing communication High level understanding of WMI based communications Exposure to creating reports & dashboards in ServiceNow. Location: India Extensive exposure to ServiceNow platform with some focus on ServiceNow DEX Good collaborations skills as this work demands talking to various internal and customer stakeholders Good documentation and presentation skills Ability to clearly understand and articulate use cases for ServiceNow DEX Ability to design test plan for use cases and get them executed with the required stakeholders Good presentation skills as this work needs creation of PoC outcome report for steerco. Above average communication skills both written and verbal. High level understanding of how agents (data collection) work and understanding of Firewalls role in blocking/allowing communication High level understanding of WMI based communications Exposure to creating reports & dashboards in ServiceNow. Location: India

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets - OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing of tickets: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation: Install software software/tools and patches Stakeholder Management: Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization' s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in 'show ip route' 'sh mac address-table' etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples: 1) Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments: Security Analyst IAM - Governance Roles & Responsibilities a. Execute IAM controls crucial to identity lifecycle management (e.g, access request, access administration, termination monitoring, access reconciliation, etc.) b. Execute role and user access certifications for applications and systems to ensure compliance with SOX (Sarbanes-Oxley) and SOC requirements. c. Maintain changes required to keep SOP's up to date d. Contribute to process improvement initiatives. Required Skills Iam,Security Analysis,Identity Access Management

Role Sr. ServiceNow – Automation/Visibility Skills Required 7+ Years of ServiceNow automation/orchestration/integrationJavaScript programming, REST/SOAP APIs, workflow, flow, service Catlog Analyse business requirements for the purposes of constructing technical delivery specifications. Designs, analyses, develops, reviews, tests, debugs, delivers, and supports software. Demonstrates an understanding of the importance of end-to-end software development which will include working in Agile frameworks. Collaborates with fellow team members and keeps the team and other key stakeholders well informed of progress of application business features being developed. Demonstrates an understanding of DevOps principles around Continuous Integration and Continuous Delivery Executes within a client centric environment while working with teams and contributors. Strong hands-on experience in ServiceNow Platform involving both client and server-side scripting. Good knowledge of ITOM modules, scripting languages C++, .NET , JavaScript, java and DatabasesPL/SQL, Transact SQL (MS SQL), PostgreSQL and integration capabilities. Design and implement ServiceNow module. Mi server configuration and integration. At least 5 years of experience in web development/standalone programming. Server operating systems scripts and technologiesPowerShell, bash, SSH, WMI. General knowledge about client-server architecture, cloud computing etc. Soft competencies like communication skills, proactiveness, analytical skills etc.

ESM Tools SME Category Infrastructure/Cloud Main locationCity -->India, Karnataka, Bangalore Position ID J0325-0242 Employment Type Full Time Position Description: Primary Skills ESM Tools (Solarwinds, Splunk, Zabbix, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, , Prometheus, Grafana, APM Monitoring and Observability) Must have Skills APM and Observability tools. Experience 10+ years relevant Notice Period Immediate Location/ Shift Bangalore / Chennai-24/7 Detailed JD Minimum 12-15 years of experience in service management or infrastructure management 10+ years working experience on ESM Tools Good working Experience in tools like Solarwinds, Zabbix , Splunk, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, Prometheus, Grafana, Infra, APM Monitoring and Observability. Working experience and troubleshooting knowledge in SNMP, WBEM /WMI and Monitoring agents. Knowledge in MIBs , OIDs and WMI performance counters Knowledge in Metrics, Traces and Log Ingestion Knowledge in E2E Implementation and integration with 3rd party tools like SNOW, PagerDuty. Basic knowledge in scripting (SQL Query and PowerShell) for customize monitor template creation and report writer Knowledge in Event management and Capacity management Participate in Problem Management review meetings and provide root cause analysi Experience with scripting in UNIX, Linux, and Windows environments Should possess work experience on migration/upgradation ESM tools Projects Identify Service Improvement Area and Implement in Production infrastructure Good knowledge of business continuity planning and disaster recovery practices Must have excellent communication skills Flexible to work on shifts. Thorough understanding of ITIL process Skills: English Solutions Architecture Splunk Zabbix ~47556,0,47439,0,49506,0,49778,0~--> What you can expect from us: Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.Have you been referred by a CGI Member for this position?* YesNo CGI members email (@cgi.com)* First Name Last Name I agree to allow CGI to contact the CGI member who referred me to obtain additional information about my application and to confirm my referral. * --> * This field is required. I'm Interested

As an senior developer you will Influence the technical direction for clients systems and solutions. Collaborate with other developers and product managers to identify the right technical solutions that achieve Customers goals Continuously broaden and deepen your skill set to solve new technical challenges Provide Fanatical Support for our production system by fixing bugs and triaging alerts Write clean, maintainable code using engineering best practices Must have skills: 7+ years of professional experience in C# and .NET development. Responsibilities: Migrate Job Engine plugins and supporting libraries to .NET Standard 2.0 or .NET 8 in dependency order. Ensure libraries shared by other .NET Framework services target .NET Standard 2.0 for compatibility. Address compatibility issues with third-party NuGet packages by upgrading versions or identifying functionally equivalent alternatives. Participate in SDLC: Follow documented best practices for security, coding style guides, pull requests, documentation. Collaborate with engineering team to perform unit and integration testing for migrated libraries. Technical Skills: Strong proficiency in C# Framework. Experience in migrating applications from .NET Framework to .NET Standard 2.0 or .NET 8. Familiarity with Windows Communication Foundation (WCF) and gRPC (desired). Additional Skills: Proven experience with plugin-based architectures and device polling protocols such as SNMP or WMI. Excellent problem-solving skills and ability to work independently and as part of a team. Strong communication skills to provide detailed progress updates and collaborate effectively. Good to have skills: Experience being part of a team that practices CI/CD automation Should be capable to maintain existing customers product or create and new products Soft skills Good communication skills - both verbal and written. Creative problem solver, will own issues until full resolution Effective with time management and expectation management (for deliverables) Good team player who is keen to share knowledge as well as to listen and learn from others Willingness to learn and a quick learner. Demonstrated passion for independent learning and knowledge sharing Educational Requirements Degree in computer science (preferred) or other technology/engineering subject Immediate joiner preferred

Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services Responsibilities Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.Provide ongoing support and maintenance for ServiceNow ITOM solutions.Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teamsDefine technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practicesMaintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solutionCollaborate with internal business stakeholders to write/estimate storiesOversee developers’ work, and own overall quality and delivery of developmentCapable of executing hands-on development for stories that cannot be delegatedResponsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as requiredWork collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challengesProvide mentorship to developers and platform engineers on technical design standards and best practices. Additional Responsibilities: Required Knowledge of ServiceNow CMDB Architecture5+ years working on the ServiceNow platform preferably in global implementation projectsWorking knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScriptExperience integrating with tools to federate data into the CMDBExpert in IT Asset Management Lifecycle processes (including hardware and software)Good interpersonal skills, including collaboration, communication, relationship building, and negotiationIntermediate Windows and Unix administration skillsExpert in IT Asset Management process & operational deliveryFamiliarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.Familiarity with the following conceptsXML, JSON/script language, database.Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineersFamiliar with Cloud environment like AWS, Azure etc.Ability to work independently and as part of a team.Excellent problem-solving, analytical, and communication skills.ServiceNow Certified Implementation Specialist Event ManagementServiceNow Certified Implementation Specialist Service MappingServiceNow Certified Implementation Specialist Discovery.ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.Scripting capabilities such as JavaScript, jelly, SQLAcquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Technical and Professional Requirements: Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Preferred Skills: Technology-Infra_ToolAdministration-ITSM-ServiceNow Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM