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3.0 - 6.0 years
3 - 8 Lacs
Pune, Chennai, Bengaluru
Hybrid
Job Description: We are looking for a skilled Middleware Integration Specialist with strong expertise in IBM ACE (App Connect Enterprise) and a solid background in banking integration projects. The ideal candidate should have between 4 to 8 years of relevant experience and be capable of designing, developing, and supporting robust middleware solutions for large-scale enterprise environments. Key Responsibilities: • Design and implement integration solutions using IBM ACE for banking and financial services projects. • Collaborate with business analysts and architects to understand integration requirements and translate them into technical solutions. • Develop and support integration flows, message transformations, and system integrations across various banking systems. • Troubleshoot and resolve technical issues in the middleware layer. • Work with SQL and PL/SQL for data extraction, transformation, and loading related to integration flows. • Support UAT, SIT, and production deployments. Required Skills: • 48 years of experience in middleware integration with a strong focus on IBM ACE. • Proven experience in banking integration projects (preferably core banking, digital banking, or payments). • Proficient in SQL and PL/SQL for backend interaction and data manipulation. • Good understanding of integration patterns, message queuing, and API-based integrations. • Exposure to SOAP/REST, XML, JSON, and WSDL. Preferred / Added Advantage: • Prior Middle East banking project experience. • Secondary skill in Oracle Service Bus (OSB) or any other middleware integration tools. • Understanding of security protocols, error handling, and transaction management in middleware integrations. Soft Skills: • Strong problem-solving and analytical skills. • Effective communication and coordination with cross-functional teams. • Ability to work independently with minimal supervision
Posted 5 days ago
3.0 - 7.0 years
5 - 10 Lacs
Bengaluru
Work from Office
Key Responsibilities Install, upgrade & maintain CICS software and 3rdparty related tools across test and production regions Set up, configure, and tune CICS regions, including CICSPlex, throughput, and availability tuning Monitor performance & capacity , proactively identify bottlenecks using CICS Performance Analyzer, SMF, OMEGAMON, etc. Troubleshoot and analyze problems , including dump analysis, abend resolution, root cause diagnostics
Posted 5 days ago
3.0 - 8.0 years
5 - 9 Lacs
Kolkata
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : SAP EWM Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Minimum 15 years of fulltime education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:A:Experience in design and customizing in SAP WMB:Good knowledge in decentralized WM and lean WM process.C:Experience in 3PL WM process, SAP WM / MM / Inventory Control Professional & Technical Skills: A:Experience in Configuring and test warehouses process in SAP Wm using RF deploy.B:Experience in customizing RF processC:Experienced in writing functional specification for Customization and explanation to ABAP technical teamD:The ability to troubleshoot and resolve WM/MM related problems/failures for UsersE /;Excellent performance and organizational skillsSelf-driven, results oriented and someone who takes ownership. High external and internal service orientation, initiative, creativity Additional Information:- The candidate should have a minimum of 3 years of experience in SAP EWM.- This position is based at our Kolkata office.- A minimum of 15 years of fulltime education is required. Qualification Minimum 15 years of fulltime education
Posted 2 weeks ago
5.0 - 8.0 years
9 - 14 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: IBM App Connect Enterprise. Experience: 5-8 Years.
Posted 3 weeks ago
3.0 - 8.0 years
8 - 13 Lacs
Saudi Arabia, Bengaluru
Hybrid
Hi All, Role & responsibilities Mobily Infotech India Pvt Ltd is looking for EAI (IIB or MB) Administrator Position - EAI (IIB or MB) Administrator Experience - 3-8 years Location - Onsite opportunity Saudi (Base location - Bangalore). Mode of working - Hybrid (monthly 6 days wfh rest wfo) Role Overview: Should possess basic Telecom domain knowledge Good experience in Oracle SQL and Unix Shell scripting 1st priority - good working experience in Administration of IBM CP4I over Redhat OpenShift; good understanding of YAML files; Familiarity with OC commands & exposure to Openshift upgrade projects. 2nd priority - good working experience in IBM MQ and IIB Administration, Proficient in understanding esql programmes, Hands-on experience with IIB nodes, should demonstrate knowledge about MQ Installation and Upgrades, hands-on experience in MQ Clustering and setting up of queue managers, Manual IIB Deployments, Hands on experience in IIB Toolkit and good in analyzing user trace files in IIB. 3rd priority - good experience in DataPower Administration and deployments Should demonstrate good knowledge in DevOps tools like Bitbucket, Bamboo, CICD, Nexus, Podman, SOMA etc; familiarity with GIT commands & knowledge of branching and tagging in bitbucket repositories Should understand Java. Willingness to work in 24 *7 shift based support environment Good verbal and written communication skills, with the ability to communicate effectively with cross-functional teams, stakeholders, and vendors. Positive and proactive attitude towards troubleshooting and system improvement Flexible to learn new technologies Should be aware of ITSM processes Incident/Problem/Change/Release management Proficiency in Microsoft Office Suite, especially Excel Interested candidate can share their resume at lopamudramall@mobilyinfotech.in
Posted 3 weeks ago
15.0 - 20.0 years
16 - 20 Lacs
Bengaluru
Work from Office
As a Practice Manager/Delivery Consultant, you will work very closely with IBM customersand partners across GEOs to design, deliver, and optimize IBM Technology solutions that align with customer’sgoals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you will collaborate with clients to optimize and trailblaze new solutions that address real business challenges. If you are passionate about success with both your career and solving clients' business challenges, this role is for you. 12 – 15 years of experience in IT services organisation and with at least 3 years in managing /supporting project delivery. Proven track record of managing large-scale enterprise implementations and support programs. Strong understanding of IBM Integration Portfolio suite of products - IBM MQ, IBM APIC, ACE (App Connect Enterprise), IBM CP4I (Cloud Pak for Integration), etc and flair understanding of Red Hat OpenShift Container Platform and Application Runtimes Excellent leadership, communication, and stakeholder management skills. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Practice Leadership & Strategy: Drive innovation, standardization, and continuous improvement across delivery methodologies for IBM Application Integration Portfolio suite of products. Collaborate with sales, pre-sales, and product teams to align delivery capabilities with business growth. Delivery Management Oversee end-to-end delivery of implementation, customization as per agreed contract. Ensure projects are delivered on time, within scope, and with high customer satisfaction. Establish and monitor KPIs, SLAs, and quality metrics for delivery performance. Team & Talent Management Lead, mentor, and grow a team of technical consultants and implementation specialists. Foster a culture of learning, collaboration, and accountability. Drive talent acquisition, onboarding, and career development initiatives. Client Engagement & Escalation Management Build and maintain strong relationships with key clients and stakeholders across GEOs/Markets. Ensure proactive communication and stakeholder alignment throughout the delivery lifecycle. Financial & Operational Oversight Manage resource utilization, and operational efficiency. Optimize delivery models (onshore/offshore/hybrid) for scalability and cost-effectiveness. Preferred technical and professional experience IBM certifications in relevant technologies. Experience working in a global delivery model Exposure to automation, application modernization of legacy IBM applications.
Posted 3 weeks ago
5.0 - 9.0 years
10 - 15 Lacs
Bengaluru
Work from Office
Educational BSc,BCA,Master Of Engineering,MSc,MCA,MTech,BTech,Bachelor of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skills:IBM Integration Bus (IIB),IBM WebSphere Message Broker (WMB),IBM WebSphere Message Queue (WMQ) Preferred Skills: Technology-BPMI - IBM-IBM Integration Bus (IIB)
Posted 3 weeks ago
2.0 - 4.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Educational BSc,BCA,Master Of Engineering,MSc,MCA,MTech,BTech,Bachelor of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skills:IBM Integration Bus (IIB),IBM WebSphere Message Broker (WMB),IBM WebSphere Message Queue (WMQ) Preferred Skills: Technology-BPMI - IBM-IBM Integration Bus (IIB)
Posted 3 weeks ago
2.0 - 3.0 years
8 - 12 Lacs
Hyderabad
Work from Office
Educational MCA,MSc,BTech,Master Of Engineering,Bachelor of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skills:Technology-BPMI - IBM-Data Power,Technology-BPMI - IBM-IBM Integration Bus (IIB),Technology-BPMI - IBM-WebSphere Message Broker (WMB),Technology-BPMI - IBM-WebSphere Message Queue (WMQ) Preferred Skills: Technology-BPMI - IBM-Data Power Technology-BPMI - IBM-WebSphere Message Broker (WMB) Technology-BPMI - IBM-WebSphere Message Queue (WMQ) Technology-BPMI - IBM-IBM Integration Bus (IIB)
Posted 1 month ago
4.0 - 5.0 years
6 - 7 Lacs
Bengaluru
Work from Office
Implements business process automation using IBM BPM and WebSphere DataPower for secure integrations.
Posted 1 month ago
6.0 - 11.0 years
8 - 18 Lacs
Hyderabad
Work from Office
Kafka, IBM APIC & Data Power Administration : Job Summary: We are seeking a highly skilled Middleware Support Engineer to join our dynamic team. The ideal candidate will have extensive experience in supporting and managing middleware technologies including Kafka, IBM API Connect (APIC), IBM Data Power management. The role involves ensuring the smooth operation, maintenance, and troubleshooting of these systems to support our business operations. Key Responsibilities: Provide technical support and administration for Kafka, IBM API Connect (APIC), IBM Data Power management. Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability. Collaborate with development teams to support integration and deployment of middleware solutions. Perform regular system maintenance, upgrades, and patches. Develop and maintain documentation for system configurations, processes, and procedures. Troubleshoot and resolve technical issues related to middleware technologies. Ensure compliance with security policies and procedures. Provide on-call support as needed to address critical issues.Ensure adherence to integration best practices and standards. Document integration processes and solutions for future reference. Good to have knowledge on python.
Posted 1 month ago
5.0 - 8.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IBM Integration Bus (IIB). Experience5-8 Years.
Posted 1 month ago
6.0 - 10.0 years
4 - 8 Lacs
Pune
Work from Office
Manage and optimize IBM Connect:Direct for secure and high-performance file transfers. Monitor, troubleshoot, and resolve Connect:Direct issues, ensuring minimal downtime. Ensure security and compliance by implementing encryption, authentication, and best practices. Renew and manage security certificates for IBM Connect:Direct to maintain secure file transfers. Work with Sterling Integrator to support integration and automation needs. Support secure file transfer protocols (SFTP, HTTP, HTTPS) for data exchange. Utilize Unix commands to manage file transfer operations efficiently. Leverage ServiceNow for incident, change, and problem management. Collaborate with cross-functional teams to meet business and IT requirements Install, configure, and maintain IBM MQ across multiple environments. Create and maintain documentation for configurations, procedures, and troubleshooting. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. lIB Admin - Should have strong knowledge in the following areas - Perform installation and maintenance, environment configuration on windows, unix, aix platforms of IIB 9.x, 10.X and all versions of ACE. Hands-on exp with IBM Integration Bus administrative interfaces like web user interface and IIB commands interface back up and recovery, DR and HA setup(experience with RDQM, clustering and multi-instance me chanisms) secure access to resources and message flows, perform problem determination and resolution, and performance monitoring & tuning. Configuring connectivity to MQ, JMS provider, SFTP, & SupportPac components; Primary Skill Set IBM Connect Direct, File Transfer SFTP HTTP HTTPS Sterling Integrator
Posted 1 month ago
4.0 - 6.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Provide technical support and administration for IBM MQ, IIB, APIC, APIM, ODM, Kafka, and Analytics Engine (Python). Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability. Collaborate with development teams to support integration and deployment of middleware solutions. Perform regular system maintenance, upgrades, and patches. Develop and maintain documentation for system configurations, processes, and procedures. Troubleshoot and resolve technical issues related to middleware technologies. Ensure compliance with security policies and procedures. Provide on-call support as needed to address critical issues. Ensure adherence to integration best practices and standards. Document integration processes and solutions for future reference Primary Skills IBM MQ IBM Integration Bus (IIB) API Connect (APIC) API Management (APIM) Operational Decision Manager (ODM) Kafka Analytics Engine (Python).
Posted 1 month ago
15.0 - 20.0 years
10 - 14 Lacs
Hyderabad
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM Integration Bus Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that all stakeholders are informed and involved in the decision-making process. Your role will be pivotal in driving innovation and efficiency within the team, fostering a collaborative environment that encourages creative problem-solving and continuous improvement. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to ensure timely delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Integration Bus.- Strong understanding of application design and architecture principles.- Experience with integration patterns and best practices.- Familiarity with various data formats and protocols used in integration.- Ability to troubleshoot and resolve integration issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in IBM Integration Bus.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 months ago
4.0 - 5.0 years
6 - 7 Lacs
Karnataka
Work from Office
Manages and maintains IBM MQ infrastructure, ensuring high availability, security, and performance for message queueing systems.
Posted 2 months ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
The Mainframe MQ Admin role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Mainframe MQ Admin domain.
Posted 2 months ago
2.0 - 5.0 years
4 - 7 Lacs
Hyderabad
Work from Office
The Digital :Enterprise Integration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Enterprise Integration domain.
Posted 2 months ago
2.0 - 6.0 years
4 - 8 Lacs
Hyderabad
Work from Office
The IBM Websphere MQ Series, IBM Websphere Message Broker (WMB) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IBM Websphere MQ Series, IBM Websphere Message Broker (WMB) domain.
Posted 2 months ago
5.0 - 8.0 years
9 - 14 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IBM Integration Bus (IIB). Experience5-8 Years.
Posted 2 months ago
13 - 20 years
14 - 18 Lacs
Chennai
Work from Office
About The Role Solution Architects assess a projects technical feasibility, as well as implementation risks. They are responsible for the design and implementation of the overall technical and solution architecture. They define the structure of a system, its interfaces, the solution principles guiding the organisation, the software design and the implementation. The scope of the Solution Architects role is defined by the business issue at hand. To fulfil the role, a Solution Architect utilises business and technology expertise and experience. About The Role - Grade Specific Managing Solution/Delivery Architect - Design, deliver and manage complete solutions. Demonstrate leadership of topics in the architect community and show a passion for technology and business acumen. Work as a stream lead at CIO/CTO level for an internal or external client. Lead Capgemini operations relating to market development and/or service delivery excellence. Are seen as a role model in their (local) community. Certificationpreferably Capgemini Architects certification level 2 or above, relevant solution certifications, IAF and/or industry certifications such as TOGAF 9 or equivalent. Skills (competencies) (SDLC) Methodology Active Listening Adaptability Agile (Software Development Framework) Analytical Thinking APIs Automation (Frameworks) AWS (Cloud Platform) AWS Architecture Business Acumen Business Analysis C# Capgemini Integrated Architecture Framework (IAF) Cassandra (Relational Database) Change Management Cloud Architecture Coaching Collaboration Confluence Delegation DevOps Docker ETL Tools Executive Presence GitHub Google Cloud Platform (GCP) Google Cloud Platform (GCP) (Cloud Platform) IAF (Framework) Influencing Innovation Java (Programming Language) Jira Kubernetes Managing Difficult Conversations Microsoft Azure DevOps Negotiation Network Architecture Oracle (Relational Database) Problem Solving Project Governance Python Relationship-Building Risk Assessment Risk Management SAFe Salesforce (Integration) SAP (Integration) SharePoint Slack SQL Server (Relational Database) Stakeholder Management StorageArchitecture Storytelling Strategic Thinking Sustainability Awareness Teamwork Technical Governance Time Management TOGAF (Framework) Verbal Communication Written Communication
Posted 2 months ago
7 - 12 years
15 - 25 Lacs
Chennai, Bengaluru, Mumbai (All Areas)
Hybrid
Role & responsibilities 7+ Yrs 4+ yrs IIB, ACE, WMQ, WMB, Message Broker, Data power, Integration Bus, Websphere Message Broker, Production Support Design and development Administration - Installation, Configuration WMQ, WMB ,IIB, ACE Please share your updated resume on puneet@mounttalent.com
Posted 2 months ago
5 - 10 years
15 - 22 Lacs
Pune, Bengaluru, Delhi / NCR
Work from Office
Role & responsibilities IIB, integration Bus, IBM integration, Bus, Installation, development, configuration, Administration, administrator, Development IIB, ACE WMQ, WMB, websphere message broker, websphere message queue AppConnectEnterprise, websphere Message Broker, Message Queue, Preferred candidate profile B.Tech or equivalent educational qualification Perks and benefits
Posted 2 months ago
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