The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role. You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. Youll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Skills and Experience Work as a Network Security specialist in 24x7 shifts Firewall management - Cisco FTD 9k/4k, FMC, Firewall, Cisco ISE. Manage Software Defined Network. WLC management. Primarily to monitor and ensure the Security devices uptime of the client is 100% Prepare weekly reports, monthly availability, and performance reports of the client. Provide root cause analysis of outages. Upgrade firmware/Software of network security devices. Work on End-of-Life hardware upgrades on head end and remote end devices and insure the Asset management is up to date. Should have a sound knowledge on ITIL process - Ops Management, Change Management, Incident/Problem Management Troubleshooting and resolution of incidents, working on critical SLA's by communicating with OEM Support center, TAC etc for effective closure and RCA of all incidents. User co-ordination, Vendor Co-ordination - Client and user interaction with ownership for incident resolution, POA Submission Should be able to integrate network & security devices with SIEM, able to read & understand logs of all network & security devices to troubleshoot issues quickly. Timely resolution of calls incidents related to all Security issues within defined timelines. Securing network security systems by establishing and enforcing policies, defining, and monitoring access. Regular patching of all provisioned network & security devices Security Operations - configuration, IP assignment, monitoring, Firmware upgrades, Firewall Policy fine tuning. Fault handling and escalation (identifying and responding to faults on security devices. Liaising with 3rd party suppliers, vendors handling escalation through to resolution). Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures. Preferred Skills and Experience Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSX Experience with Ansible automation
