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1.0 - 3.0 years
3 - 4 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Job Description: Note: If you are selected, you have to work in Airport. (Navi Mumbai/Mumbai). A Wireless LAN Controller (WLC) is a network device that centralizes the management of wireless access points (APs) in a wireless network - You have to work on WLC 1. Customer Support: Respond to customer inquiries and technical issues related to Wi-Fi connectivity, network performance, and related hardware or software problems. Provide timely and effective solutions to ensure customer satisfaction. 2. Troubleshooting : Diagnose and resolve complex Wi-Fi connectivity issues, signal problems, and other wireless network-related problems. Utilize troubleshooting tools and techniques to identify the root cause of problems and implement appropriate solutions. 3. Network Monitoring : Monitor Wi-Fi network performance and proactively identify potential issues or areas for improvement. Take necessary actions to optimize network performance and ensure high availability. 4. Device Configuration: Assist customers with configuring Wi-Fi devices, including routers, access points, and client devices (e.g., laptops, smartphones) to ensure seamless connectivity. 5. Escalation and Collaboration: Collaborate with Level 3 (L3) network engineers and other technical teams to escalate and resolve complex or widespread Wi-Fi issues. Provide detailed information and logs to facilitate troubleshooting. 6. Documentation: Document and maintain detailed records of support interactions, troubleshooting steps, and problem resolutions. Contribute to the knowledge base to enable self-help for common Wi-Fi issues. 7. Network Security: Assist in implementing and maintaining Wi-Fi security measures, including encryption protocols, authentication mechanisms, and intrusion prevention systems. 8. Firmware and Software Upgrades: Coordinate and assist with firmware or software upgrades for Wi-Fi devices to ensure they are running on the latest stable and secure versions. Qualifications: 1. Education: A bachelor's degree in computer science, information technology, or a related field is typically required. Relevant industry certifications, such as CCNA Wireless or CWNP certifications, may be preferred. 2. Experience: Prior experience in providing technical support for Wi-Fi networks and troubleshooting Wi-Fi-related issues is beneficial. 3. Technical Skills: Strong knowledge of Wi-Fi networking technologies, including 802.11a/b/g/n/ac/ax standards, Wi-Fi security protocols (WPA, WPA2, WPA3), and Wi-Fi device configurations. 4. Troubleshooting Skills: Proficiency in Wi-Fi troubleshooting methodologies and tools to diagnose and resolve connectivity and performance issues effectively. 5. Communication: Excellent communication and customer service skills to interact with end-users, customers, and team members professionally and empathetically. 6. Time Management: Ability to handle multiple support tickets and prioritize tasks to meet service level agreements (SLAs). 7. Adaptability: Willingness to learn and keep up-to-date with the latest developments in Wi-Fi technologies and protocols. Job Types: Full-time, Permanent Pay: 300,000.00 - 400,000.00 per year Benefits: Health insurance Provident Fund Application Question(s): Candidate must have passport to get selected, since we work in airports for verification purpose in the airport, passport is mandatory. State whether you have passport or not, if yes mention date of attaining your passport. Candidates with lesser notice period of 15 - 20 days are preferred, mention about your notice period days. Experience: total work: 2 years (Required) Work Location: In person
Posted 2 months ago
5.0 - 9.0 years
7 - 11 Lacs
Pune
Work from Office
Experience as an L3 Wireless Network Engineer within a large scale (preferably multinational) technology services environment Should have strong experience in Cisco WLC, Cisco AP , Cisco Switches 45XX, 3750/ 6500), Cisco Routers (ASR 1000 Series, 72xx/2600/2800, 3800 series) Experience in IP routing protocols (EIGRP, BGP and OSPF) configuration and troubleshooting an Enterprise network QOS, VRF, VRF lite Switching skills STP, RSTP, PVST, port channelings Experience in HSRP, NAT, IP SLA configuration and troubleshooting in an enterprise network Understanding of Network tools Wireshark, Network Observer, Net flow Analyzer MRTG etcMANDATORY/MUST HAVEPRIMARY SKILL Wireless (CISCO/Aruba/Extreme) SECONDARY SKILL Routing & Switching (CISCO & Juniper) & SDLAN Engineer must be willing to work in US shifts (including nights, weekends, on call) Communication skills Must have excellent communication skills including written, verbal and presentation Working Experience 10-13 years of Network support experience in a mid to large sized organization Certifications Two or more of the following certifications or higher strongly preferred JNCIP, CCNP-Wireless, ITIL Certification
Posted 2 months ago
5.0 - 8.0 years
7 - 11 Lacs
Pune
Work from Office
Technical skills: Routing- Cisco Routers (ISR 43xx, ISR 44xx, ASR 1001 Series) BGP, OSPF, EIGRP Switching- Cisco Catalyst (3900, 2900, 2800 Series) Cisco Nexus (2k, 5k, 7k, 9k) Wireless- Cisco (WLC & WAP) Cisco Prime, SDWAN, DNA, ACI Palo Alto Prisma VMWare NSX-T DDI – Infoblox (DNS/DHCP/IPAM) WAN Optimizer (Riverbed) Switching- Aruba / HP / Meraki Wireless- Aruba / Meraki NetBrain Rate :- 160k Location :- pune 8-10 yrs years of experience Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Data Admin. Experience5-8 Years.
Posted 2 months ago
4 - 5 years
4 - 7 Lacs
Hyderabad
Work from Office
IMMEDIATE JOINER Job Title: Network Engineer Experience Level: 3-5 Years Location: Hyderabad Job Overview: We are seeking a skilled and motivated Cisco Network Engineer with 3-5years of experience to join our dynamic IT team. The ideal candidate will be responsible for designing, implementing, and maintaining our Cisco-based network infrastructure to ensure high availability, reliability, and security. The candidate should possess a strong technical background in networking technologies and demonstrate the ability to work in a fast-paced environment. Key Responsibilities: Network Design and Implementation: Design, implement, and maintain Cisco-based network solutions. Collaborate with cross-functional teams to ensure network infrastructure meets organizational requirements. Troubleshooting and Issue Resolution: Identify and resolve network-related issues promptly to minimize downtime. Conduct regular system audits to ensure optimal performance and security. Network Security: Implement and manage network security protocols to safeguard against unauthorized access and cyber threats. Stay updated on industry best practices for network security and implement necessary measures. Network Monitoring and Optimization: Monitor network performance and proactively address any bottlenecks or performance issues. Optimize network configurations for maximum efficiency and reliability. Documentation: Maintain accurate and up-to-date documentation of network configurations, changes, and procedures. Create and update network diagrams, ensuring they reflect the current state of the network. Technical Skill Set: Technologies: Proficiency in configuring and managing Cisco routers and switches. Experience with Cisco/Checkpoint firewalls and VPN configurations. Knowledge of Cisco Catalyst and Nexus series switches. Routing and Switching: Strong understanding of routing protocols (OSPF, EIGRP, BGP). VLAN management and implementation. Experience with Layer 2 and Layer 3 technologies. Security: Implementation and management of firewall policies. Familiarity with intrusion detection and prevention systems. Wireless Networking: Configuration and management of Cisco wireless controllers and access points. Troubleshooting wireless connectivity issues. Network Monitoring Tools: Experience with network monitoring tools such as SolarWinds, Nagios, or Cisco Prime. Ability to analyze network performance metrics and take corrective actions. Qualifications: 1. Bachelor's degree in Computer Science, Information Technology, or related field. 2. Cisco Certified Network Associate (CCNA) or equivalent certification is required. 3. Strong communication and interpersonal skills. 4. Ability to work independently and collaboratively within a team. 5. Willingness to stay updated on the latest developments in networking technologies. 6. If you meet the above criteria and are passionate about contributing to a cutting-edge network environment, we invite you to apply. We offer a competitive salary package commensurate with industry standards, along with opportunities for professional growth and development.
Posted 2 months ago
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