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Staff Technical Support Engineer Ruckus Networks

7.0 - 12.0 years

30 - 45 Lacs

bengaluru

Hybrid

Role Purpose: The Staff Technical Support Engineer (TSE) takes ownership of customer reported network issues in order to provide assistance to quickly restore service and provide problem resolution. Staff TSEs are also responsible for reproducing customer reported issues in a lab environment and working with engineering on new and existing defects. Key Responsibilities: As a Staff TSE, primary responsibility is to provide technical assistance to Ruckus Premium (BullDog) accounts Interact with our customers to promptly troubleshoot and isolate to root cause and provide a resolution to customer issues Replicate customer problems in the Support lab Work closely with Engineering to resolve escal...

Posted 1 day ago

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