Assistant Manager Airline Contact Centre Aviation Indeed

7.0 - 11.0 years

0 Lacs

haryana

On-site

As a Team Lead/Assistant Manager in the Airline industry located in Gurgaon, you will be responsible for overseeing customer service operations with a minimum of 7-9 years of experience, specifically in travel/reservation/ticketing. Your primary duties will include managing service delivery at the vendor location to ensure the highest standard of customer satisfaction, participating in project and change management activities, and ensuring vendor compliance with airline standards. Additionally, you will be tasked with building and maintaining strong relationships with vendors and stakeholders, fostering a collaborative team environment through open communication, setting clear team goals, delegating tasks, and establishing deadlines for timely completion. Monitoring team performance, providing regular reports on metrics, and motivating team members to excel and achieve targets will also be part of your role. Furthermore, you will be responsible for identifying training needs, providing coaching and guidance, addressing any issues or conflicts that arise, and recognizing and rewarding high performance. To excel in this role, you must possess a minimum of a graduate degree, extensive experience in customer service operations, with mandatory travel/reservation/ticketing experience and GDS Amadeus knowledge. Excellent communication and leadership skills, strong organizational and time-management abilities, in-depth knowledge of performance metrics, decision-making skills, and the ability to thrive in a 24/7 working environment are essential. Your focus on customer satisfaction, performance management, continuous improvement, and team building activities will contribute to the success of the team and overall client satisfaction. In summary, as a Team Lead/Assistant Manager in the Airline industry, your role will revolve around effective management of day-to-day operations, ensuring smooth functioning, driving team performance, and fostering a collaborative and high-performing team environment. Your dedication to customer satisfaction, leadership skills, and ability to navigate a dynamic working environment will be key to your success in this position.,

Posted 3 days ago

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