Roles and Responsibilities Manage sales coordination activities, including lead generation, prospecting, and follow-up calls. Provide exceptional customer service to clients through phone, email, or chat support. Collaborate with internal teams to resolve client issues and improve overall satisfaction. Develop strong relationships with clients by understanding their needs and providing tailored solutions. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 1-5 years of experience in outbound sales, BPO sales, insurance sales, telecalling, domestic BPO, team leading, team coordination, inside sales, banking process knowledge (insurance domain preferred). Strong communication skills for effective voice sales conversations. Ability to work independently as well as part of a team towards common goals.
Manage end-to-end recruitment process from job posting to onboarding new hires. Conduct interviews, schedule candidates, and prepare offer letters. Ensure smooth joining formalities by coordinating with HR team and relevant departments. Prepare salary packages, negotiate terms, and manage payroll processing. Coordinate with vendors for bulk hiring needs.