1537 Wireshark Jobs - Page 18

Role & responsibilities The role serves as a central point of contact for company's both national and international customer inquiries related to company's measurement technology, cloud platforms, and telemetry devices and with a focus on the software solutions, sensor platforms, and IoT systems. The selected candidates will be responsible for structured issue analysis, working closely with development and product teams to ensure a reliable and efficient support process. First-Level Support (International): Receive, categorize, and prioritize inquiries via email, ticket system, chat, or phone Perform initial fault analysis using predefined checklists Provide user support, guidance, and FAQ assistance Escalate complex issues to second-level support Monitor system messages and document all actions thoroughly in the ticket system Preferred candidate profile Degree in Networking, Computer Science, Electrical Engineering, Automation Technology, Mechatronics, or Technical/Business Informatics Alternatively, a comparable technical education with relevant experience Also suitable for former software developers who no longer wish to code actively but want to apply their technical understanding in a support-oriented, cross-functional role Good verbal and written fluency in English Skill set: 4 -7 years experience and knowledge in the following areas: Client-server architecture Network protocols (TCP/IP, HTTP, MQTT, OPC UA) Connectivity troubleshooting (firewalls, DNS, ports) API integrations (REST, SOAP) 3rd-party helpdesk systems (e.g., Zendesk, Jira) Sensor protocols (Modbus, MQTT, OPC UA, RS485) Log file analysis Postman, Wireshark, MQTT.fx, MQTT Explorer SQL basics (queries for debugging) Ticketing systems Windows & Linux OS usage Docker, Kubernetes (basic knowledge) Cloud services (Azure, AWS, IoT features) ITIL principles (Incident, Problem, Change) Basic cybersecurity (e.g. TLS, Auth, certificates) CODESYS programming (IEC 61131-3, Structured Text, Ladder) Understanding of company's sensors, DataKiosk, Datacenter platforms, software tools

Position - Ethical Hacker (Penetration Tester / Cybersecurity Analyst) Location: Gurgaon (onsite) Job Type: Full-Time Department: Cybersecurity / Information Security Job Summary We are seeking a skilled and motivated Ethical Hacker to join our cybersecurity team. As an Ethical Hacker, you will be responsible for identifying security vulnerabilities in systems, networks, and applications by simulating cyberattacks in a controlled and lawful manner. Your insights and recommendations will play a key role in strengthening our organizations security posture. Key Responsibilities: Conduct penetration testing on web applications, networks, systems, APIs, and mobile platforms. Identify and document security vulnerabilities, exploits, and misconfigurations. Use a variety of tools and techniques (manual and automated) to simulate real-world cyberattacks. Provide detailed reports and presentations to technical and non-technical stakeholders. Recommend and verify remediation strategies for identified vulnerabilities. Collaborate with developers, IT teams, and other stakeholders to improve security defenses. Stay current on cybersecurity trends, zero-day exploits, and new ethical hacking methodologies. Assist in compliance audits (e.g., ISO 27001, PCI-DSS, SOC 2). Participate in red teaming, blue teaming, and purple teaming exercises if applicable. Required Skills & Qualifications: Proven experience in penetration testing, vulnerability assessment, or related cybersecurity roles. Proficiency in tools such as Metasploit, Burp Suite, Nmap, Nessus, Wireshark, and others. Strong understanding of operating systems (Windows, Linux), networking, and web technologies. Familiarity with programming/scripting languages like Python, Bash, JavaScript, or PowerShell. Deep knowledge of OWASP Top 10, CVE, CVSS, and secure coding practices. Preferred Certifications CEH (Certified Ethical Hacker) OSCP (Offensive Security Certified Professional)

Job Title: Cyber Security Consultant Company: JHS & Associates LLP Location: Mumbai, India Experience: 1–2 Years Employment Type: Full-Time Job Description: JHS & Associates LLP is looking for a skilled Cyber Security Consultant with 1–2 years of experience in penetration testing, IT audits, and cybersecurity frameworks. The ideal candidate should have hands-on expertise with vulnerability assessments, security tools, and working knowledge of leading frameworks such as ISO 27001, NIST, and SOC 2. Key Responsibilities: Conduct Vulnerability Assessments and Penetration Testing (VA/PT) for web apps, networks, and APIs. Perform ITGC and IT audit support aligned with regulatory and client requirements. Assist in SOC 2, ISO 27001, RBI, SEBI, NCA and CERT-In readiness engagements. Deliver high-quality security reports with internal quality scores exceeding 90%. Respond to client queries and remediation requests in a timely manner. Collaborate with internal teams to enhance audit prep and cyber defense processes. Mentor junior staff and contribute to training and process improvement initiatives. Required Technical Skills: Tools/Languages: Python, C++, Java, PHP, Nmap, Nessus, Postman, Burp Suite, Wireshark, Metasploit, Acunetix Cybersecurity Domains: Penetration Testing, Vulnerability Assessment, ITGC, API Security, Reverse Engineering Security Frameworks: ISO 27001, NIST, SOC 2, PDPL, NCA, SEBI, RBI Controls/Infra: Firewalls, IDS/IPS, Endpoint Protection, VPNs Database: Oracle, RDBMS, PL/SQL, ETL/ELT, Data Modeling DevOps/Cloud: AWS, Docker, Kubernetes, CI/CD, Git/GitHub Candidate Profile: 1–2 years of hands-on experience in cybersecurity consulting or assessments Strong problem-solving, communication, and documentation skills Familiarity with audit lifecycle and client-facing project delivery Certifications like CEH, OSCP, ISO 27001 LA/LI (preferred but not mandatory) Immediate joiners preferred Job Type: Full-time Pay: ₹30,000.00 - ₹45,000.00 per month Experience: Cyber Security: 1 year (Preferred) Location: Mumbai, Maharashtra (Preferred) Work Location: In person Expected Start Date: 14/07/2025

Job Summary We are seeking an experienced Network Architect to design, implement, and manage our organization's network infrastructure. The ideal candidate will have extensive expertise in vendor management, cloud infrastructure, SD-WAN, and dynamic routing protocols to ensure robust, secure, and scalable network operations. This role will involve collaborating with cross-functional teams, overseeing vendor relationships, and driving the adoption of cutting-edge networking technologies to support business objectives. Key Responsibilities Network Design and Implementation: Architect, deploy, and maintain enterprise-grade network infrastructure, including LAN, WAN, and cloud-based networks, ensuring high availability and performance. Vendor Management: Oversee relationships with network hardware, software, and service vendors, including contract negotiations, performance evaluations, and ensuring compliance with SLAs. Cloud Infrastructure: Design and manage network configurations for cloud environments (e.g.Azure), ensuring seamless integration with on-premises infrastructure. SDWAN Deployment: Implement and optimize SDWAN solutions to enhance network agility, reduce costs, and improve application performance. Dynamic Routing: Configure and troubleshoot dynamic routing protocols (e.g., BGP, OSPF, EIGRP) to ensure efficient and reliable data flow across complex network topologies. Network Security: Collaborate with cyber teams to implement firewalls, VPNs, Zscaler and other security measures to protect network infrastructure. Monitoring and Optimization: Utilize network monitoring tools to proactively identify and resolve performance bottlenecks and capacity management ensuring optimal network efficiency. Documentation and Training: Maintain detailed network documentation and provide training to internal teams on network operations and best practices. Qualifications Experience : 8+ years of experience in network engineering or administration. Proven experience with vendor management and contract negotiations. Hands-on expertise in cloud infrastructure (Azure) and hybrid network environments. In-depth knowledge of SD-WAN technologies (e.g. Aruba / Silverpeak). Strong understanding of dynamic routing protocols (BGP) and their implementation in large-scale networks. Certifications (preferred): Cisco CCNP/CCIE or equivalent Aruba / Palo Alto certification. Cloud certifications (e.g. Azure Network Engineer Associate). SD-WAN specific certifications (e.g. Aruba / Silverpeak SD-WAN). Technical Skills Proficiency in network hardware (e.g., Cisco, Aruba, Palo Alto) and software tools. Experience with network monitoring tools (e.g. Wireshark, Zabbix). Familiarity with DDI platforms (Efficient IP). Familiarity with scripting/automation (e.g., Python, Ansible) for network management. Knowledge of firewall and security appliances (e.g. Palo Alto, Cisco ASA). Familiarity with Zero Trust security models (Zscaler ZIA & ZPA) and network segmentation. Soft Skills Strong communication and interpersonal skills for vendor and team collaboration. Excellent problem-solving and analytical skills. Ability to manage multiple projects and prioritize tasks effectively. Knowledge of emerging technologies like Intent-Based Networking or Network Function Virtualization (NFV).

About: Xemplar Insights Xemplar is a US-based software and solutions company specializing in customer engagement and risk management software, leveraging AI/ML, GPT, Mobile, Web, and Cloud technologies. Our clients are primarily in the insurance and financial services sectors in the US and Europe. As part of our dynamic team, you will work in a fast-paced, innovative environment with exceptionally talented individuals. You will be involved in product development and implementation for P&C insurance clients and large commercial businesses, delivering solutions that improve customer engagement, business growth, and risk management. We’re seeking a proactive IT Operations specialist to join our team and oversee IT infrastructure, endpoint security, and user support. This hands-on role involves managing firewalls (FortiGate, Cisco ASA), VPNs, and remote access; administering Windows Server environments (AD, Group Policy, DNS, DHCP) alongside support for Windows, Linux, and macOS. You’ll also be responsible for system monitoring, backups, troubleshooting hardware and OS issues, maintaining documentation, collaborating with vendors, and ensuring compliance and uptime across our IT landscape. Must have skills • Firewall & VPN configuration – Cisco ASA, FortiGate • Network Monitoring & Troubleshooting – Wireshark, SNMP, packet capture • Active Directory, DNS & DHCP Admin – domain services • Soft Skills – Analytical thinking, communication, teamwork Nice to have skills • Cloud Networking – AWS/Azure VPCs or hybrid setups (hands‑on) • Automation/Scripting – Python, Ansible (task automation) • SDN/SD-WAN & Virtualization – VMware, SDN (practical exposure) • Security Protocols – IDS/IPS, SSL/TLS, IPsec (implementation basics) Job Responsibilities • Configure and troubleshoot LAN/WAN connectivity and related networking issues. • Manage and support firewalls (e.g., FortiGate, Cisco ASA), VPNs (IPsec, SSL), and secure remote access solutions. • Administer Windows Server environments (2016/2019), including Active Directory, Group Policy, DNS, DHCP. • Monitor and support corporate Wi‑Fi infrastructure, including routers and access points. • Provide end-user support and troubleshooting on Windows 10/11, Ubuntu Linux, and macOS for network-related issues. • Perform network monitoring, traffic analysis (Wireshark), performance tuning, and incident response. • Maintain network documentation, topology diagrams, and follow change-control processes. • Coordinate with IT support teams and escalate infrastructure issues effectively. • Work with cloud-based services (AWS/Azure) to integrate or extend on-premise networks. • Perform basic laptop hardware diagnostics (RAM, storage, battery, fan) and OS-level troubleshooting on Windows, Linux, macOS. • Replace common hardware components and check Device Manager for driver/failure notifications. Required Skills: • 4–6 years in network or systems engineering roles. • Hands-on experience with Cisco and/or Fortinet networking gear. • Firewall & VPN configuration (Fortinet, Cisco ASA). • Active Directory, Group Policy, DNS, DHCP administration. • Proficiency with Windows Server 2016/2019; Linux (Ubuntu); macOS troubleshooting. • Network monitoring and packet capture tools (e.g., Wireshark). • Familiarity with cloud networking (AWS/Azure) and hybrid connectivity. • Solid documentation and communication skills; teamwork oriented. Educational Qualifications: • Engineering graduate or B. Tech with relevant major subjects like Computer Science Years of Experience: 4 to 6 years Location: Hyderabad Mode of work: 5 days work from office

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You’ll Do Customer Relationship & Technical Support Management Serve as the technical voice of the customer and advocate internally for client needs. Lead case reviews and regular account check-ins to discuss ticket trends, release readiness, and ongoing product improvements. Closely track and manage customer cases, ensuring adherence to SLAs and quick resolution of issues. Own and resolve client-specific platform issues without engineering intervention whenever possible. Provide proactive communication on product updates, best practices, and feature releases. Partner with Customer Success, Sales, and Services teams to align on strategy and deliver seamless support. Act as the primary escalation point and participate in critical bridge calls and incident response. Contact Center Expertise Support Voice and Non-Voice Contact Center solutions such as Genesys Engage, Amazon Connect, Cisco Webex CC, RingCentral, Nice CXone, Talkdesk, Vonage, and Avaya. Demonstrate hands-on knowledge of voice protocols (TCP/IP, SIP, RTP, SRTP, WebRTC), CTI, IVR, SBC, dialers, VOIP, DID, and carrier integrations. Utilize tools like Wireshark for traffic analysis and troubleshooting of SIP/VoIP-related issues. Support integrations with UCaaS, CPaaS platforms, and tools like MS Teams. Operational Excellence Prepare and present internal reports highlighting customer health scores, account risks, and mitigation strategies. Collaborate with Product and Engineering teams to debug and resolve complex issues, ensuring a high standard of service delivery. Plan and support high-impact customer events, implementations, and release go-lives. Product Adoption & Advisory Design and configure Sprinklr platform solutions based on best practices tailored to client-specific needs. Provide strategic consulting during all phases of project implementation and long-term platform adoption. Educate clients on maximizing platform value through regular insights, knowledge sharing, and optimization suggestions. What Makes You Qualified Fluency in English and Portuguese is mandatory. 2+ years of experience in telecom, call center integration, or VoIP with direct hands-on exposure to SIP protocol and RTP packet management. 3+ years in enterprise customer support, technical account management, or SaaS account management, preferably in a B2B environment. Experience supporting or deploying Contact Center and UCaaS/CPaaS applications across global clients. Hands-on knowledge of Salesforce Service Cloud, customer portals, and CRM systems. Strong understanding of Voice/Video protocols and networking tools like Wireshark. Exceptional communication, analytical, and problem-solving skills. Demonstrated ability to build trusted relationships with executive-level stakeholders and cross-functional teams. Comfortable working across U.S. and LATAM time zones, with occasional weekend support as required. Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

We are looking for skilled software test engineers to join our QA team. As a Quality Assurance Professional, you will be responsible for evaluating software functions and designing test protocols to ensure that products work as intended. You will also be responsible for completing all testing procedures, suggesting performance changes, and preparing performance reports for the development team to improve on. Job Responsibilities: ● Ensure customer requirements are met with consistently high quality of service ● Identify the need for new software products or enhancements to existing products ● Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution ● Ensure that each support issue and resolution is adequately documented ● Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement ● Assist in the QA process of new iterations of the software ● Determine which issues require software support and redirect those that do not to the appropriate resolution team Required Skills: ● Comprehensive knowledge of Software testing tools & creation of test plans/test beds. ● Basic knowledge of any programming languages like Python, C++, C#, Java etc or Bash scripting preferable. ● Knowledge of database design structures & queries execution for MySQL & Postgresql Databases. ● Ability to operate command line interfaces for deep level debugging for both Windows & Linux based operating systems. ● Ability to test Web based as well as Desktop based applications. ● Must have worked on different APIs like REST API/Mosquito Broker/Modbus etc. ● Command on API testing tools like Yarc, Postman etc. ● Understanding of Chrome Devtools for tracking & debugging errors of web-based application client/server. ● Knowledge of IP networks like Classes of IPs, Subnetting, IPV4, IPV6 schemes & network tools like Wireshark etc. and network tracing commands. ● Ability to design logical data flow diagrams using advanced tools. Job Types: Full-time, Permanent, Fresher Pay: ₹350,000.00 - ₹370,000.00 per year Benefits: Food provided Health insurance Work Location: In person

Primary Skills: Deep Networking Stack Knowledge, VPN/Proxy Server Setup & Maintenance (GCP), Network Log Diagnosis, Network Performance Tooling (e.g., Wireshark, iPerf) Secondary Skills: Cloud Platform Experience (GCP), Domain Knowledge (WiFi, Bluetooth, Peripherals in Network Context), General Test Methodologies Key Requirements: Should have thorough understanding of the networking stack Be able to setup and maintain VPN and proxy test servers in GCP and locally as needed Be able to help triage and diagnose device network logs Experience with networking tools including but not limited to iperf/netperf, wireshark, etc. These engineers will primarily help in the following areas: WiFi and Bluetooth Networking Peripheral; this included wired (usb, hdmi, dp, etc) and wireless (bt) About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Roles and Responsibilities Design, implement, and maintain network infrastructure using Cisco technologies such as routers, switches, and firewalls. Troubleshoot complex network issues related to routing protocols (OSPF), switching technologies (VLAN), STP), BGP routing protocol), and VPN connectivity. Conduct regular performance monitoring using Wireshark tool. Provide technical support for security tools like ACLs) and SolarWinds Network Performance Monitor. Provide level 2 and level 3 supports or cisco network devices, including troubleshooting and resolving network issues work with other it teams and vendors to implement and implement and maintain network security solutions including firewalls,intrusion prevention system,VPNs Desired Candidate Profile Strong knowledge of Cisco networking technology including routers, switches, firewalls; routing protocols (OSPF); switching technologies (VLAN); STP); BGP routing protocol); VPN connectivity.

Education: BE/BTech/MCA/MTech (Preferably CS/IT) Experience Level: 2-8 years Open to travel from Delhi to any Client location Technical Skills Required Mandatory: Product and Application Support a) Good experience in product and application support with sound knowledge of networking and IT Infrastructure b) How typically big enterprise support product installation and upgrades are managed and how the patch management is done Windows / Linux System Administration a) Expertise in Windows Administration (2012 / R2, 2016, 2019,2k22) or Linux System Administration (Red hat, Ubuntu, CentOS) b) Strong skill sets of Windows Services and Linux Daemons c) Knowledge in Mac operating systems d) Hands on experience in implementing Group Policies & Active Directory Server Roles, Knowledge in ADFS, SAML, Certification services e) Manage and Troubleshoot AD environment, AD components, AD Roles & Functions f) Good knowledge in different server roles (Webservers (IIS), DHCP servers, DNS, Remote Desktop services, FSMO, SCCM, SMTP) g) Product installation, Upgrades and Patch Management Networking a) Strong fundamentals in networking b) Hands on troubleshooting experiencing in Networking (Layer2 and Layer3) c) Experience with firewalls, Internet VPN’s, IPSec tunneling d) Remote implementation and troubleshooting e) Good knowledge about different VPN technologies f) Knowledge about TCP/IP, DNS, Proxy servers g) Basic understanding of IPTables, TLS, SSL, netstat, nslookup h) Knowledge about security software such as DLP, firewalls (End point security are add-on) Tools and Expertise a) Experience in debugging tools like Prefmon, Procmon, Process explorer, Resource monitor & Windows Sysinternal tools b) Hands on experience on Windows Sysinternal Tools, TCP Dump / Wireshark trace analysis c) Knowledge in TCPView & crash dump analysis knowledge d) Experience on Wireshark, Nmap, http analyzer, Debug view etc. (add on) e) Knowledge in VAPT analysis & Security (Desirable) f) Security - Knowledge in TLS, SSL, Encryptions, PKI Concepts, Basic understanding about Vulnerability assessments and penetration tests g) Knowledge of Power-shell scripting, Linux shell scripting and Python is add-on Virtualization and Cloud a) Expertise in Virtualization Technologies – VMWARE, Hyper-V or XenHypervisor b) Cloud technology - understanding of Azure, AWS & GCP (or Certified) Good to have: Knowledge in VDI (Citrix, Parallels, VMware Horizon), Nginx Support Management and Tools Knowledge: a) Knowledge of L1 and L2 Ticket tracking tools b) Should be able to provide reports for any escalations, Root cause Analysis (RCA) and Productivity reports Soft Skills Required Clarity of thought Sincere Proactive Self-motivated Logical bent of mind (Analytical) Team player Flexible/adaptable Good communication skills (both written and verbal) Role and Responsibilities: Providing customer delight Offering excellent technical support experience to customers Good listener to customers, provides on-time deliveries Attending tickets and emails (Proactively involved in escalations and making sure customer commitments are met) Make sure support deliveries are under defined TATs and SLAs Involve appropriate authorities when escalations are required Coordinate with Sr. System Administrators, SME (Subject Matter Expert) Cross-functional team discussions (QA – Quality Analysts, Security Analysts, Development team) - On-time internal escalations Adapt and implement new technologies related to Zero trust network & Virtualization verticals Implementation and Configuration of Products on Cloud Technologies and On-prem virtualization environment Provide solution documents, KB articles, Incident/Preliminary analysis Document & RCAs Reproduce customer issues and if required, analyze the root cause; check and verify any viable solutions available other than development, such as creating scripts, simple solutions, etc Documentations Ready to learn and groom Open to travel for business Founded in 2012, Accops is a leading provider of secure remote access and digital workspace solutions, enabling organizations to maintain control and governance while offering flexibility to work from any device. Accops offers a comprehensive Digital Workspace suite that includes Zero Trust-based Application Access Gateway, End-User Computing (EUC) Virtualization via VDI, robust Identity & Access Management (IAM) solutions such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO), and thin client hardware and software solutions. Accops addresses modern remote work challenges by delivering secure, instant access to business applications. Its solutions protect against network threats and unauthorized access, critical in today’s work-from-anywhere environment. Unlike traditional, multi-product approaches, Accops' pre-integrated suite reduces complexity and deployment time, ensuring faster and more agile implementation. Headquartered in Pune, Accops has become a significant player in the End-User Computing (EUC) virtualization domain, offering a one-stop solution for organizations seeking to deploy secure remote work infrastructures. Its products, including the Nano OS for secure containerization on BYOD devices, and extensive MFA and SSO capabilities, ensure robust data protection and strong identity management. Part of Jio Platforms Ltd, Accops continues to innovate and enhance digital workspace solutions with a focus on security, user experience, and operational efficiency. 𝘈𝘤𝘤𝘰𝘱𝘴 𝘪𝘴 𝘢𝘯 𝘦𝘲𝘶𝘢𝘭 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘳 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘤𝘶𝘭𝘵𝘶𝘳𝘦 𝘸𝘩𝘦𝘳𝘦 𝘢𝘭𝘭 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 𝘢𝘳𝘦 𝘷𝘢𝘭𝘶𝘦𝘥, 𝘳𝘦𝘴𝘱𝘦𝘤𝘵𝘦𝘥 𝘢𝘯𝘥 𝘰𝘱𝘪𝘯𝘪𝘰𝘯𝘴 𝘤𝘰𝘶𝘯𝘵. 𝘞𝘦 𝘦𝘯𝘤𝘰𝘶𝘳𝘢𝘨𝘦 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘧𝘳𝘰𝘮 𝘢𝘭𝘭 𝘴𝘶𝘪𝘵𝘢𝘣𝘭𝘺 𝘲𝘶𝘢𝘭𝘪𝘧𝘪𝘦𝘥𝘱𝘦𝘳𝘴𝘰𝘯𝘴 𝘪𝘳𝘳𝘦𝘴𝘱𝘦𝘤𝘵𝘪𝘷𝘦 𝘰𝘧, 𝘣𝘶𝘵 𝘯𝘰𝘵 𝘭𝘪𝘮𝘪𝘵𝘦𝘥 𝘵𝘰, 𝘵𝘩𝘦𝘪𝘳 𝘨𝘦𝘯𝘥𝘦𝘳 𝘰𝘳 𝘨𝘦𝘯𝘦𝘵𝘪𝘤 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘴𝘦𝘹𝘶𝘢𝘭 𝘰𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯, 𝘦𝘵𝘩𝘯𝘪𝘤𝘪𝘵𝘺, 𝘳𝘦𝘭𝘪𝘨𝘪𝘰𝘯, 𝘴𝘰𝘤𝘪𝘢𝘭 𝘴𝘵𝘢𝘵𝘶𝘴, 𝘮𝘦𝘥𝘪𝘤𝘢𝘭 𝘤𝘢𝘳𝘦 𝘭𝘦𝘢𝘷𝘦 𝘳𝘦𝘲𝘶𝘪𝘳𝘦𝘮𝘦𝘯𝘵𝘴, 𝘱𝘰𝘭𝘪𝘵𝘪𝘤𝘢𝘭 𝘢𝘧𝘧𝘪𝘭𝘪𝘢𝘵𝘪𝘰𝘯, 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘪𝘵𝘩 𝘥𝘪𝘴𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴, 𝘤𝘰𝘭𝘰𝘳, 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘳𝘪𝘨𝘪𝘯, 𝘷𝘦𝘵𝘦𝘳𝘢𝘯 𝘴𝘵𝘢𝘵𝘶𝘴, 𝘦𝘵𝘤. 𝘞𝘦 𝘤𝘰𝘯𝘴𝘪𝘥𝘦𝘳 𝘢𝘭𝘭 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘮𝘦𝘳𝘪𝘵 𝘢𝘯𝘥 𝘴𝘶𝘪𝘵𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘵𝘰 𝘵𝘩𝘦 𝘳𝘰𝘭𝘦.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You’ll Do Customer Relationship & Technical Support Management Serve as the technical voice of the customer and advocate internally for client needs. Lead case reviews and regular account check-ins to discuss ticket trends, release readiness, and ongoing product improvements. Closely track and manage customer cases, ensuring adherence to SLAs and quick resolution of issues. Own and resolve client-specific platform issues without engineering intervention whenever possible. Provide proactive communication on product updates, best practices, and feature releases. Partner with Customer Success, Sales, and Services teams to align on strategy and deliver seamless support. Act as the primary escalation point and participate in critical bridge calls and incident response. Contact Center Expertise Support Voice and Non-Voice Contact Center solutions such as Genesys Engage, Amazon Connect, Cisco Webex CC, RingCentral, Nice CXone, Talkdesk, Vonage, and Avaya. Demonstrate hands-on knowledge of voice protocols (TCP/IP, SIP, RTP, SRTP, WebRTC), CTI, IVR, SBC, dialers, VOIP, DID, and carrier integrations. Utilize tools like Wireshark for traffic analysis and troubleshooting of SIP/VoIP-related issues. Support integrations with UCaaS, CPaaS platforms, and tools like MS Teams. Operational Excellence Prepare and present internal reports highlighting customer health scores, account risks, and mitigation strategies. Collaborate with Product and Engineering teams to debug and resolve complex issues, ensuring a high standard of service delivery. Plan and support high-impact customer events, implementations, and release go-lives. Product Adoption & Advisory Design and configure Sprinklr platform solutions based on best practices tailored to client-specific needs. Provide strategic consulting during all phases of project implementation and long-term platform adoption. Educate clients on maximizing platform value through regular insights, knowledge sharing, and optimization suggestions. What Makes You Qualified Fluency in English and Portuguese is mandatory. 2+ years of experience in telecom, call center integration, or VoIP with direct hands-on exposure to SIP protocol and RTP packet management. 3+ years in enterprise customer support, technical account management, or SaaS account management, preferably in a B2B environment. Experience supporting or deploying Contact Center and UCaaS/CPaaS applications across global clients. Hands-on knowledge of Salesforce Service Cloud, customer portals, and CRM systems. Strong understanding of Voice/Video protocols and networking tools like Wireshark. Exceptional communication, analytical, and problem-solving skills. Demonstrated ability to build trusted relationships with executive-level stakeholders and cross-functional teams. Comfortable working across U.S. and LATAM time zones, with occasional weekend support as required. Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

About the job Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270.000 corporate clients, 517 products, 1.100 technological patents and 34 offices around the world. Today our team has more than 5.500 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats. Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving. Customer Success Account Manager is primarily responsible for the satisfaction of MSA premium support customers with Kaspersky support and products. The CSAM is responsible for building a good working relationship with contacts in their assign accounts, ensure all Kaspersky products are maintained and used effectively in the enterprise customer environment, ensure product technical problems are resolved rapidly within the service agreement obligations, and manage any technical escalations that might arise. The secondary responsibility of the CSAM is to act as the technical support representative in their home country, taking ownership for support related issues arising from their home country, and activating the necessary resources to resolve the support issue arising. The CSAM is an IT security professional who works independently to resolve technical issues with Kaspersky software using troubleshooting and problem solving skill sets. CSAM are highly technical and play an instrumental role in serving our enterprise customers, while working with cross-functional teams in the escalation and resolution of challenging issues. CSAMs regularly deep dive into technical issues, manage crisis-response, provide Professional Services and lead incident prevention and/or resolution efforts. The CSAM makes decisions that directly affects the customer’s business and in turn, reflects on the Kaspersky brand reputation, as well as, the customer’s decision on renewing the software and premium support contract. Job Responsibilities: Provide technical support to customers under MSA support contract, and/or standard support; Build, maintain good working relationship with assigned MSA accounts, and ensure their satisfaction with Kaspersky support and products; Accountable for the renewal of MSA contracts and growth of new MSA customers together with sales team; Take initiative on technical skills, self-learning and development towards obtaining Kaspersky Certifications; Apply system analysis techniques and procedures and consult with end users to diagnose product and system issues, and determine appropriate system configurations and specifications to optimize usage of Kaspersky products; Resolve, manage, escalate, and drive satisfactory resolution of customers’ technical support issues based on Kaspersky products and technologies; Communicate progress on a regular basis to stakeholders in the customer/partner organizations for normal and escalated technical issues; Understand customer business requirements so as to recommend improved software settings/tasks/policies, or hardware upgrades for effective operation of Kaspersky applications; Comply with the technical support workflow/processes as prescribed by HQ; Proactively contribute to the enrichment of our Knowledge Base; Deliver Kaspersky Professional Services for Kaspersky Solutions to B2B clients (this includes but not limited to implementation, training, configuration, migration, health checks, project management); Deliver consultative-based knowledge transfer and documentation to Kaspersky’s clients; Monthly reporting to MSA Client and management; Be the technical support representative in the home country, taking ownership for customer/partner support escalations, and drive issue resolution using established processes and procedures in a timely manner. This role requires a blend of technical expertise and business acumen, with key focus areas including: Acting as a business partner, not just a technical contact Driving customer satisfaction, retention, and growth Building and executing account success plans Supporting expansion opportunities in collaboration with Sales and channel partners Leading executive-level engagement with customers Required Communication Skills: English verbal communication skills at the professional level; Written English communication skills at the professional level; Ability to engage effectively with clients at the senior technical and middle management levels; Strong interpersonal and negotiation skills; Required Technical Skills: Advanced: Microsoft OS (Server 2019+ and Windows 10+), MS Certified is an advantage; Linux OS (Ubuntu, CentOS); Enterprise Networking Technologies (eg. TCP/IP, DNS, Firewall, Active Directory); Virtualization environments (VMware EXSi, Hyper-V); Troubleshooting skills including the ability to analyse logs, traces, and dump files (Wireshark, Windows Logs, Windows Performance); Intermediate: MS SQL and MS Exchange; Web and Messaging Systems; Optional: Kaspersky product certifications; CompTIA CASP+. Education / Technical Certifications: Completed degree (BS) in Information Technology, Computer Science or equivalent; 7+ years of experience in IT industry; 4+ years of experience in IT security; MCP or equivalent : Windows Server 2019+ and Windows 10+; CCNA beneficial; VMware EXSi; Linux; * candidate will be required to pass Kaspersky Internal core certifications within 3 months after on-boarding. Other Required Skills: Positive attitude in taking on ownership for issue resolution, root cause analysis, and remediation; Analytical Troubleshooting Skills; Ability to articulate issues clearly, communicate next steps with confidence; Sound decision making and critical thinking skills; Good time management, organization and prioritization skills. Recruitment Process: 1) CV Screening 2) Introductory call with Recruiter 3) Interview with team members 4) Final interview with Team Lead 5) Offer Stage

Knowledge/ Skill Requirement A Network Customer Success Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their switch and router networking services. They work to address customer issues, identify areas for improvement, and provide guidance and support to customers as needed. Here are some primary and secondary skills that are important for a Network Customer Success Engineer: Experience Level: 4-8 Years Networking Expertise: The engineer should have strong technical skills and knowledge of L2/L3 switching and routing systems and technologies, including security, tunnelling and network service protocols and Quality of Service (QoS) networking. Relevant industry certifications, such as CCNP (routing and switching) is strongly preferred Network design and configuration: The engineer should be able to design and configure switching networks that meet the customer's business requirements and align with industry best practices. This may involve installation, configuration, troubleshooting, and optimization of network equipment, such as switches, routers, and security gateway Security: The engineer should be knowledgeable in network security protocols and best practices. They should be able to configure and manage security features such as authentication, ACLs, port security, VLANs and 802.1x Troubleshooting: The engineer should be able to troubleshoot network issues and identify problems with the network infrastructure, including connectivity, configuration, VLAN, STP, port security and Quality of Service (QoS). They should also be able to use network monitoring tools and protocols such as Wireshark, Zabbix and Nagios Communication skills: The engineer should have excellent communication skills, both verbal and written. They should be able to explain technical issues and solutions to non-technical customers and collaborate effectively with other internal teams, such as sales and product management Customer Service Skills: The engineer should have strong customer service skills, including the ability to handle customer complaints and inquiries professionally and efficiently Problem-Solving Skills: The engineer should be able to identify and solve complex technical issues and think creatively to find solutions to problems Attention to Detail: The engineer should have excellent attention to detail to ensure that they identify and address all issues and potential areas for improvement

Experience Level: 4-6 Years Knowledge/ Skill Requirement A Network Customer Success Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their switch and router networking services. They work to address customer issues, identify areas for improvement, and provide guidance and support to customers as needed. Here are some primary and secondary skills that are important for a Network Customer Success Engineer: 1. Networking Expertise: The engineer should have strong technical skills and knowledge of L2/L3 switching and routing systems and technologies, including security, tunnelling and network service protocols and Quality of Service (QoS) networking. Relevant industry certifications, such as CCNP (routing and switching) is strongly preferred. 2. Network design and configuration : The engineer should be able to design and configure switching networks that meet the customer's business requirements and align with industry best practices. This may involve installation, configuration, troubleshooting, and optimization of network equipment, such as switches, routers, and security gateway. 3. Security : The engineer should be knowledgeable in network security protocols and best practices. They should be able to configure and manage security features such as authentication, ACLs, port security, VLANs and 802.1x. 4. Troubleshooting : The engineer should be able to troubleshoot network issues and identify problems with the network infrastructure, including connectivity, configuration, VLAN, STP, port security and Quality of Service (QoS). They should also be able to use network monitoring tools and protocols such as Wireshark, Zabbix and Nagios. 5. Communication skills: The engineer should have excellent communication skills, both verbal and written. They should be able to explain technical issues and solutions to non-technical customers and collaborate effectively with other internal teams, such as sales and product management. 6. Customer Service Skills: The engineer should have strong customer service skills, including the ability to handle customer complaints and inquiries professionally and efficiently. 7. Problem-Solving Skills: The engineer should be able to identify and solve complex technical issues and think creatively to find solutions to problems. 8. Attention to Detail: The engineer should have excellent attention to detail to ensure that they identify and address all issues and potential areas for improvement.

Role : 5G/LTE Developer Project Overview We are currently expanding our team to support Tier-1 telecom OEM projects focused on the design and development of the 5G NR and LTE protocol stack. As part of this team, you will contribute to cutting-edge wireless product development in technologies such as 5G, LTE Advanced Pro (4.5G), NB-IoT, and CAT-M. These solutions are deployed globally by leading network infrastructure vendors and operators. This is an excellent opportunity to work on next-generation wireless technology alongside some of the best minds in the industry. Roles And Responsibilities Design, develop, integrate, and test features for the 5G NR/LTE Protocol Stack (L1/L2/L3). Work across various protocol layers including PHY, MAC, RLC, PDCP, RRC, and NAS. Participate in the system architecture definition, performance optimization, and debugging of real-time wireless systems. Work on 5G NR/LTE feature development, such as dual connectivity, MIMO, carrier aggregation, beamforming, handovers, and scheduling algorithms. Contribute to the integration of protocol stack components into embedded platforms or simulators. Analyze and resolve issues found during internal testing, IODT, field testing, or customer validation. Develop and maintain unit and system-level test plans and test cases. Collaborate with cross-functional teams (PHY, MAC, RF, system engineering, QA) for seamless feature integration. Stay updated with 3GPP standards and ensure alignment of implementation with evolving specifications. Mandatory Skills & Experience 310 years of strong hands-on experience in 5G/LTE Protocol Stack development (Layer 1/2/3). Solid knowledge and implementation experience with one or more of the following protocol layers like Proficient in C/C++ programming, with real-time/multithreaded systems experience. Strong understanding of 3GPP LTE/5G NR specifications (Release 13 to Release 17). Practical exposure to embedded system development, RTOS, or bare-metal programming. Experience with debugging tools such as gdb, Wireshark, or protocol analyzers. Familiarity with performance profiling and optimization of embedded systems (ref:hirist.tech)

Role Engineering management to scale effectively using informed trade-offs around cost, latency, and other performance constraints. Experience in tools and apps usage that can be used to profile systems and reads the depth of core technology. Collaboration with internal and external stakeholders on Product design, architecture, development Identify and debug bottlenecks to improve end-user experience and evaluate efficient technological changes Help determine scaling and utilization parameters for various service tiers optimizing memory/CPU/system stability characteristics. Build observability and nudging to proactively inform people about regression trends in latency, develop performance and capacity-related assessments and experiments for benchmarking Responsibilities Prior experience in building Apps & Tools. Performance Testing and Engineering strategies, principles, methodologies, tools (Gatling, JMeter, Tsung), etc. Written high-quality code in a programming language (Java/C++/Python/Javascript / DotNet/Golang). Strong capabilities in Oracle/MS-SQL/MySQL/Postgres databases. Dev/Design & Tuning/Monitoring (AWR, ASH, ADDM, TkProf, etc.). Strong knowledge of tuning and Database Administration over NOSQL - Cassandra, MongoDB, and Apache Ignite. Knowledge of Caching solutions/strategies (Redis/ Memcache / Infinispan/ Hazelcast, etc.) *nix OS (Shell programming/scripting, Tuning/Monitoring) using tools like tcp dumps, Wireshark, netstat, vmstat, iostat, top, sar, etc. JVM Tuning, Monitoring, Thread & Heap dump analysis. Proficiency in using tools like JVisualVM, JConsole, JFR, MAT, etc. Performance optimization of application containers like Nginx/Tomcat/Apache HTTP Server/IIS Experience in Performance Engineering in Cloud environments like Google Cloud (GCP), Azure Cloud Experience in Performance Engineering in a container-based environment like Kubernetes, and Apache Mesos. Knowledge of Terraform, Ansible, Chef, and Puppet. Experience in running Performance Engineering optimization over DataLake or Data Platforms (Big Data/Hadoop/Hive/Spark) Developed data analysis tools or visualization of real-world applications and network performance.

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. YOUR IMPACT We are looking for an experienced Software engineer to be responsible for conducting product load and scalability testing with strong analytical skills. You are great at: Scripting skills: experienced with Load Runner / Silk Performer / HP PC Experience in scripting applications, that the tool cannot record requests for, would be preferable - Should be able to perform analysis of client statistics like response times, throughput, hits per second etc. - Must have good knowledge of HTTP (the protocol) - Should have resource monitoring (Windows & Unix Environment) & and bottleneck analysis skills such as: CPU, Memory, Network and IO monitoring and thorough analysis Should have experience in monitoring using Perfmon (Windows) and/or Shell scripts (Linux/Solaris/AIX/HP/ other Unix flavors What it takes: 2 - 4 years of experience in Performance Engineering BE/B.Tech/MCA Critical thinker and great problem solver Able to research issues and troubleshoot technical problems Desired skills (not hard requirements): - Java, C++, C# or .Net programming experience - Knowledge of tools like JProfiler, JConsole, VisualVM - Knowledge of TCP/IP communication and tools like Wireshark - knowledge on database, network (Internet and Intranet) and operating system concepts - knowledge on JVM-Heap dump, Java-thread dumps, CPU and memory profiling data

YOUR IMPACT We are looking for an experienced Software engineer to be responsible for conducting product load and scalability testing with strong analytical skills. You are great at: Scripting skills: experienced with Load Runner / Silk Performer / HP PC Experience in scripting applications, that the tool cannot record requests for, would be preferable - Should be able to perform analysis of client statistics like response times, throughput, hits per second etc. - Must have good knowledge of HTTP (the protocol) - Should have resource monitoring (Windows & Unix Environment) & and bottleneck analysis skills such as: CPU, Memory, Network and IO monitoring and thorough analysis Should have experience in monitoring using Perfmon (Windows) and/or Shell scripts (Linux/Solaris/AIX/HP/ other Unix flavors What it takes: 2 - 4 years of experience in Performance Engineering BE/B.Tech/MCA Critical thinker and great problem solver Able to research issues and troubleshoot technical problems Desired skills (not hard requirements): - Java, C++, C# or .Net programming experience - Knowledge of tools like JProfiler, JConsole, VisualVM - Knowledge of TCP/IP communication and tools like Wireshark - knowledge on database, network (Internet and Intranet) and operating system concepts - knowledge on JVM-Heap dump, Java-thread dumps, CPU and memory profiling data

The main activities of the Network engineer is to deliver remote network management services across different domains of network and Security. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies. Security services would mainly include support on firewall, Proxies, IPAM, Load Balancers, NAC and HSMs. The candidate will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Direct Responsibilities - A focal point for technical escalations. - Coordinates root cause analysis for all day-to-day technical issues in client environments and establish recovery and prevention processes. - Coordinates with onshore teams; interface with customers, vendors and partners for issue resolution. - Assists the Team Leads/Delivery Manager in maintaining SLA adherence. - Has certifications and formal trainings in the chosen area. - Defines, implements and enforces standards and understands exception handling. - Proposes solution alternatives, provide impact analysis for any technical changes. - Translates high level objectives into low level work modules and tasks. - Performs requirements gathering and design - Strong knowledge of IT project lifecycles - ITIL and Change Management experience Technical & Behavioral Competencies - Minimum 16 years of education required - 5 to 8 years of work experience required, minimum 4 years of relevant work experience required large enterprise networks - Basic skills in implementation and administration of Local Area Networks, Wide Area Networks and network security (VLANs) and Network Products - Routers, Switches, Firewalls, Proxies, Load Balancers, strong knowledge of static/dynamic routing protocols(EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) is expected. - Experience in configuring and troubleshooting Firewalls (Checkpoint, Fortinet, etc.) and Proxies (MacAfee, etc.). - Trouble shooting skills to identify faults and ensure timely repairs. - Experience in administration and troubleshooting of IPAM systems DNS/DHCP/NTP (Infoblox) - Deep expertise in installation, configuration and troubleshooting of various types network devices from vendors such as Cisco/Juniper/Nortel, WAN Links using MPLS transport; Multicast, dynamic and static routing and high availability protocols (EIGRP, OSPF, BGP, HSRP, VRRP). - Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark. - Experience in network security, load balancers - Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS. Specific Qualifications (if required) - B.E or Equivalent - CCNA (Routing & Switching) - Checkpoint Security Administration or Fortinet Network Security Technology/Solutions - ITIL V3 Foundation desirable Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Ability to deliver / Results driven Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to set up relevant performance indicators Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required) - Ability to engage customers independently for ongoing incidents; high level of ownership and initiative needed; needs to work independently with minimal or no supervision. -Excellent written, oral and presentation skills. -Should be able to articulate technical concepts in documentation. Qualifications - External NA -

The main activities of the Senior Analyst Network and Data Center is to select/build/ manage Datacenters and operate Datacentre services, Datacentre being the centre of IT Services to deliver IT solutions to the Business, timely delivery of services is critical to success of BNP Business. Deliver remote network management services across different domains of network. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies, Telecom and Datacenter domain team is responsible for all Network, Telecom and Datacenters services across the INDIA He will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Infrastructure Operations Datacentre Infrastructure Management Standardize IN Datacentre Services across all facilities. Review and revise of all policies and procedures being used in IN Datacentre Management Support/contribute for all audits related to Datacentre Contribute for Dashboard reporting Availability and Capacity Management Network Incident troubleshooting and escalation to L3 BAU support operations Coordinates root cause analysis for all day-to-day technical issues and establish recovery and prevention processes. Coordinates with onshore teams; interface with vendors and partners for issue resolution. Networks obsolesce and Tech refresh Vulnerability Management and finding remediation SLA adherence and Dashboard reporting Proposes solution alternatives, provide impact analysis for any technical changes. Translates high level objectives into low level work modules and tasks. Performs requirements gathering and design ITIL and Change Management experience Competencies (Technical / Behavioral) 5 to 8 years of work experience required, minimum 4 years of relevant work experience required large enterprise networks Able to demonstrate the ability to undertake the above responsibilities Has expert knowledge of various Datacenter facilities (UPS, Generator, Fire Suppression, CCTV, CRAC) and Services Has knowledge of regulatory requirements related to Datacenters in INDIA region Has experience in managing multicultural technical staff to deliver various Datacenter services Good knowledge and understanding of Datacenter Market in INDIA Basic skills in implementation, administration and troubleshooting of Local Area Networks, Wide Area Networks and Network Products - Routers, Switches, strong knowledge of static/dynamic routing protocols (EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) Troubleshooting skills to identify faults and ensure timely repairs. Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark. Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS. Fluent in English to work with the global and regional teams Excellent written and verbal communication skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Demonstrate a positive, diverse and inclusive attitude that fosters excellent service and Business satisfaction Excellent organizational skills Expert knowledge of ITIL disciplines Good team and relationship builder with excellent communication skills at all levels Excellent documentation skills Specific Qualifications (if required) B.E or Equivalent CCNA (Routing & Switching) ITIL V3 Foundation desirable CDCP Fluency in English Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Attention to detail / rigor Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to set up relevant performance indicators Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

LocationGurugram DesignationSenior Software Engineer Experience3 - 5 Years Skills : C/C++ - Linux, C/C++ & data structure, C/C++ developer, C/C++ Developer with 4G/5G knowledge, C/C++ Developer with Telecom/4G/5G background Develop and maintain software components for LTE/5G RAN protocol stacks (RRC, PDCP, RLC, MAC, PHY). Implement features based on 3GPP standards for 4G/5G networks Experience in L2, MAC Scheduler implementation/enhancement, FAPI or Convergence Layer integration with Physical Layer (L1) Preferred hands on with integration of SDR (USRP) based L1 with 4G/5G L2 Good understanding of L3 and NAS Protocols Good understanding of 4G, 5G SA and 5G NSA protocol procedure and network architecture Proficiency in tools like GDB, Valgrind, and Wireshark for debugging and performance analysis Strong programming skills in C/C++ TCP/UDP socket programming for data exchange in Layer 3 protocols (e.g., S1AP, NGAP, X2AP) Multi-threading and concurrency (e.g., using POSIX threads). Memory management (dynamic allocation, pointers). Real-time programming. Performance optimization. Skills in containerization (e.g., Docker) for virtualized RAN and cloud-based deployments Good to have: Experience with Jenkins, GitLab CI, or other CI/CD pipelines Proficiency in Git for source code management. Python and Shell scripting

Design/Development experience in C/C++ language in a Linux programming environment. Control plane protocols - RRC/S1AP/XNAP/NGAP/X2AP, FSM design. performance profiling and optimization, hardware accelerator offload.

Develop and maintain software components for LTE/5G RAN protocol stacks (RRC, PDCP, RLC, MAC, PHY). Implement features based on 3GPP standards for 4G/5G networks Experience in L2, MAC Scheduler implementationExperience with Jenkins, GitLab CI, or other CI/CD pipelines Proficiency in Git for source code management. Python and Shell scripting

Design, develop, and optimize WiFi solutions with a focus on WiFi 6 features and enhancements. Conduct in-depth tuning and optimization of RF parameters to ensure peak performance and reliability. Work on advanced networking protocolsFamiliarity with mesh networking and multi-AP coordination. Knowledge of network security protocols such as WPA3. Experience with performance tuning tools (e.g., iperf,Wireshark) and RF analysis tools

Design, develop, and optimize WiFi solutions with a focus on WiFi 6 features and enhancements. Conduct in-depth tuning and optimization of RF parameters to ensure peak performance and reliability. Strong background in networking protocols (e.g., TCP/IP, DHCP, DNS, routing, and switching). Familiarity with WiFi standards, certifications,and regulatory compliance. Familiarity with mesh networking