It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration, and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction. Essential Duties & Responsibilities provide technical support on Rocket's CORBA products (Orbix, VisiBroker, OpenFusion JacORB and TAO) test software hotfixes/updates for customers work closely with Rocket Product Development in identifying defects work closely with Sales to provide technical assistance in customer meetings and on technical enquiries from customers experience with CORBA and similar client/server integration architectures experience with multiple OS/platforms (Windows, Linux, AIX, HP-UX, Solaris, Mainframe) experience with cloud, container, and virtual environments (AWS, Azure, Docker) familiarity with protocols such as TCP/IP, IIOP, SOAP, REST, and with troubleshooting connectivity/performance issues between clients and servers using network analysis tools (Wireshark, tcpdumps) proficiency in programming languages C++, Java, COBOL experience with security concepts (SSL/TLS) ability to provide on-call outside business hours Able to assess customer needs and set expectations Handle moderate to complex application guidance and level II customer support and resolution for assigned product list Responsible for handling a high volume of administrative cases Verify accuracy of business impact statement as provided by the customer Perform, with limited direction, problem verification by confirming customer’s environment, error messages, and symptoms of a problem Able to troubleshoot common problems Use testing tools for troubleshooting Research moderate cases using knowledge bases, documentation etc. Gather information to develop reproducible cases Prepare, recommend and implement solutions Mastery of creating case tracking details for use by team members for similar/future problem resolution Accountable for team and individual results Participate in internal projects and other work as directed Self-directed learning to expand expertise of Rocket Software products Contributes to training content, as necessary Act as the go-to Technical Support Engineer for Technical Support Technicians Assist other Support Engineers at different levels Write collateral at an appropriate level Contributes to training Experience & Qualifications: 2+ years of technical engineering support Preferred technical computer knowledge Bachelor of Science Degree preferred Available for some after hours, weekend and/or holiday work Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

Job Purpose We are seeking a Firewall Engineer to maintain and enhance our IT security team with a focus on firewall management, VPN configuration, and network security. This role prioritizes designing secure network architectures, implementing firewall policies, and ensuring robust security postures for enterprise environments. Roles & Responsibilities Firewall Management: Deploy, configure, maintain, and troubleshoot Palo Alto and FortiGate firewalls. Security Policy Implementation: Define, enforce, and optimize firewall rules and security policies based on best practices. Threat Prevention and SIEM: Monitor and respond to firewall security alerts, ensuring protection against cyber threats. Monitor and configure FortiSIEM. Network Security Architecture: Assist in designing and implementing secure network infrastructures. Upgrades & Patch Management: Perform firmware upgrades, patching, and version updates for firewalls. VPN & Remote Access: Configure and manage Site-to-Site VPNs, SSL VPNs, and IPSec tunnels. Integration & Automation: Work with security tools, SIEM solutions, and automation frameworks for enhanced security monitoring. Incident Response: Investigate and resolve firewall-related security incidents and connectivity issues. Documentation & Reporting: Maintain accurate network security documentation, including firewall rules, change logs, and compliance reports. Compliance & Audits: Ensure firewall configurations comply with security policies, industry standards (ISO 27001, NIST, PCI-DSS), and audit requirements. R elevant Experience 4 to 7 years of hands-on experience in firewall administration, with a strong focus on Palo Alto Networks and Fortinet FortiGate. Deep understanding of firewall rule sets, NAT, security zones, and UTM features. Proficiency in configuring Palo Alto Panorama and Forti Manager for centralized firewall management. Strong knowledge of threat intelligence, IDS/IPS, and security best practices. Experience in SSL decryption, application control, and web filtering. Familiarity with cloud security configurations (AWS, Azure, or GCP firewalling). Strong grasp of TCP/IP, VLANs, VPNs, routing protocols (BGP, OSPF), and SD-WAN solutions. Hands-on experience with network troubleshooting tools (Wireshark, TCPDump). Certifications Palo Alto Networks Certified Network Security Engineer (PCNSE) Fortinet NSE 4/5/6/7 (Network Security Expert) CCNP Security, or other relevant certifications are a plus Show more Show less

Join our Team About this opportunity: We are seeking an experienced and highly skilled Backoffice RAN Engineer with deep expertise in Ericsson LTE/5G NSA & SA technologies. The successful candidate will be responsible for handling end-to-end tasks related to 5G and other emerging technologies in Managed Services Operations. This role requires a strong understanding of the latest mobile network architecture and the ability to drive and support technology tasks and deliveries effectively. What you will do: Manage operational issues from a process and tools perspective for 5G and new technologies. Provide technical troubleshooting and resolution of daily operational issues within the RAN network. Contribute to knowledge-sharing initiatives and other operational improvements in Managed Services Operations. Support the development of automation initiatives for 5G operations. Collaborate effectively with cross-functional teams, including IP, MPBN, TX, and CORE, to resolve network-related issues. Participate in knowledge transfer, documentation, and information-sharing processes. Coordinate with the Support team to resolve cases and perform root cause analysis (RCA). Flexibility to work in 24/7 planned shifts, including night shifts. Develop and maintain comprehensive documentation for network architecture, configurations, and troubleshooting procedures. Prepare, collect, and validate scripts and configurations, ensuring accuracy before execution in support of planned activities. The skills you bring: Education: Engineering Degree (preferred) Experience: 5 to 10 years in RAN Engineering with a focus on LTE and 5G technologies. Core Competencies: o Strong understanding of LTE, NSA, and SA architectures in RAN services. o Hands-on experience with Ericsson RAN equipment (eNodeB/RNC) for operations, troubleshooting, fault rectification, and solution support for UMTS, LTE/5G SA/NSA networks. o Expertise in 4G/5G KPIs and performance monitoring metrics (throughput, latency, call drop rates). o Experience in protocol-level knowledge, including E2E call flow and CTR trace analysis. o Proficient in using trace analysis tools like LogTool, Wireshark, etc. o Strong understanding of the end-to-end connectivity of telecom nodes. o Proven experience in RCA analysis and issue resolution with effective final solutions. o Knowledge and experience with 3GPP, IETF, and other related specifications/standards. o Familiarity with Cloud RAN fundamentals and understanding 5G use cases. o Practical experience with Ericsson Indoor Radio Units (IRU) and DOT. o Ability to troubleshoot customer complaints and network-related issues. o Strong skills in performing routine maintenance, configuration changes, software upgrades, and network expansions of RAN systems. o Understanding of trouble ticket and change request (CR) processes. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 767987

Requirements Description and Requirements The Wireless Core Network Development team is responsible for End to End network architecture, development, and operations including service orchestration and automation. The team designs, develops, maintains, and supports our Core Wireless Network and all its services related to Signalling and Roaming. We work as a team to introduce the latest technology and software to enable network orchestration and automation in the fast evolving 5G ecosystem, and propel TELUS’ digital transformation. Our team creates previously impossible solutions by leveraging the new approach to enable our customers unique and rich wireless experiences. These innovative solutions will improve the life quality of thousands while revolutionizing how everything and everyone connects. You will own the customer experience by providing strategy, managing change and leveraging best in class security and AI to deliver reliable products to our customers. This will represent a fundamental change on how the Telecom industry works, opening the possibility of making private cellular networks globally available, sparking innovation and enabling access to the digital world to more people by providing never seen reliability at reduced costs. What You'll Do (Key Responsibilities) Overall responsibility for the architecture, design and operational support of TELUS signaling solutions (DRA/SCP/SEPP/STP/GTPF/SIG FW/ Roaming VAS; This includes but is not limited to understanding fully how the current network is architected & identifying areas of improvement/modernization that we need to undertake driving reliability and efficiency in the support of the solution Strong knowledge of 3G/4G/5G networks and related architectures Work with Diameter/4G interfaces (Gy, Gx, Ro,Rf,s6a etc few to list ), SS7 , SIGTRAN protocols to support solution deployment and optimization. Working experience with troubleshooting tools - Netscout, Wireshark Help us design, develop, and implement software solutions supporting the STP/DRA/SCP/SEPP/GTPF/SIG FW/ Roaming VAS platform within the 5G core architecture. Help design, develop management, assurance and closed-loop automation of the STP/DRA/SCP/SEPP/GTPF/SIG FW/ Roaming VAS which will reside on cloud native services. Help design, develop, and implement monitoring (key performance indicators, metrics and log management) solutions for the STP/DRA/SCP/SEPP platform as part of network assurance of the platforms and the services that transverse the platforms. Bring your ideas, bring your coding skills, and bring your passion to learn. Identify E2E network control signaling and roaming gap, understand existing solutions and develop possible alternate solutions, and architect new future-friendly solutions as technology evolves". Collaborate with cross functional teams from Radio, Core, Transport, Infrastructure, Business and assurance domain, define migration strategies for moving services to cloud. Use your experience in security, configuration management, data model management and other technologies like RESTful API, JSON, NETCONF, Apache Nifi, Kafka, SNMP, Java, Bash, Python, HTTPS, HTTP2, and SSH to help bring and keep the solution in the live network providing service to our customers Maintain/develop Network Architecture/Design document Additional Job Description What you bring: 5+ years of telecommunication experience Interested in adapter API design and developing backend software Proven knowledge of technologies such as Service Based Architecture (SBA), Subscriber Data Management functions, http2, Diameter, Sigtran, SS7, and 5G Protocol Experience with containerization tools such as Docker, Kubernetes, and/or OpenStack technology General understanding of TCP/IP networking and familiarity with TCP, UDP, SS7 RADIUS, and Diameter protocols along with SOAP/REST API working principles Proven understanding of IPSEC, TLS 1.2, 1.3 and understanding of OAUTH 2.0 framework Advanced technical and analytical skills, and the ability to take responsibility for the overall technical direction of the project Experience with Public Cloud Native Services like Openshift, AWS, GCP or Azure Experience with open-source assurance tools like Prometheus, Grafana, Jaeger, Opensearch, Elastic search, etc. Expert knowledge of the software project lifecycle and CI/CD Pipelines A Bachelor degree in Computer Science, Computer Engineering, Electrical Engineering, STEM related field or relevant experience Great-to-haves: Understanding of 3GPP architectures and reference points for 4G and 5G wireless networks Knowledge of 3GPP, TMF, GSMA, IETF standard bodies Experience with Radio, Core, Transport and Infrastructure product design, development, integration, test and operations low level protocol implementation on top of SCTP, GTPv1 and GTPv2 Experience with MariaDB, Cassandra DB, MongoDB and Data Model Management AWS Fargate, Lambda, DynamoDB, SQS, Step Functions, CloudWatch, CloudFormation and/or AWS Cloud Development Kit Knowledge of Python, and API development in production environments 2 + years’ experience as a software developer Soft Skills: Strong analytical and problem-solving abilities Excellent communication skills, both written and verbal Ability to work effectively in a team environment Self-motivated with a proactive approach to learning new technologies Capable of working under pressure and managing multiple priorities EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. Show more Show less

Role & responsibilities We are seeking a skilled Manual L2 , L3 Tester with expertise in Layer 2 (L2) networking protocols and L3 and hands-on experience in manual testing of networking products. The ideal candidate should have a strong understanding of Ethernet, VLANs, STP, LACP, ARP, and other L2 technologies and be able to design and execute test cases for networking devices such as switches, routers, and embedded networking solutions. Key Responsibilities: Perform manual functional, regression, and system testing for L2 networking features. Develop detailed test plans, test cases, and test reports based on product requirements. Execute test cases in real-world network environments, analyze logs, and report defects. Work closely with development and QA teams to debug and validate fixes. Use traffic generators and packet analyzers (e.g., Wireshark, IXIA, Spirent) to test networking protocols. Perform negative, scalability, and performance testing for Layer 2, Layer 3 functionalities. Document test execution results and ensure compliance with networking standards. Collaborate with cross-functional teams to improve test coverage and automation feasibility. Required Skills & Qualifications: experience in manual testing of networking devices (switches, routers, embedded networking products). Strong knowledge of Layer 2 protocols such as: Ethernet VLAN (802.1Q) Spanning Tree Protocol (STP, RSTP, MSTP) Link Aggregation Control Protocol (LACP) ARP, LLDP, IGMP Snooping Hands-on experience with CLI-based testing on networking devices. Experience using network testing tools like Wireshark, IXIA, or Spirent. Familiarity with networking standards and RFCs related to L2 protocols. Strong analytical and troubleshooting skills. Good understanding of TCP/IP, IPv4, IPv6, and network topology. Preferred candidate profile Basic scripting knowledge (Python, TCL, or Shell) for test automation feasibility. Experience with network simulation tools like GNS3, EVE-NG. Knowledge of Layer 3 protocols (OSPF, BGP, VRRP) is a plus. Certification such as CCNA, CCNP is an advantage.

The HiLabs Story HiLabs is a leading provider of AI-powered solutions to clean dirty data, unlocking its hidden potential for healthcare transformation. HiLabs is committed to transforming the healthcare industry through innovation, collaboration, and a relentless focus on improving patient outcomes. HiLabs Team Multidisciplinary industry leaders Healthcare domain experts AI/ML and data science experts Professionals hailing from the worlds best universities, business schools, and engineering institutes including Harvard, Yale, Carnegie Mellon, Duke, Georgia Tech, Indian Institute of Management (IIM), and Indian Institute of Technology (IIT). Be a part of a team that harnesses advanced AI, ML, and big data technologies to develop cutting-edge healthcare technology platform, delivering innovative business solutions. Job Title : Security Test Engineer Job Location : Pune, Maharashtra, India Job summary: We are a leading Software as a Service (SaaS) company that specializes in the transformation of data in the US healthcare industry through cutting-edge Artificial Intelligence (AI) solutions. HiLabs is looking for highly motivated and technical Sr. Software Development Engineers focused on the application of emerging technologies, who should continually strive to advance engineering excellence and technology innovation. The mission is to power the next generation of digital products and services through innovation, collaboration, and transparency. Responsibilities Design, implement, and manage security controls across cloud environments. Conduct regular vulnerability assessments, penetration tests, and risk analyses. Develop and execute test plans, test cases, and security automation scripts. Lead incident response activities including identification, containment, mitigation, and post-incident analysis. Collaborate with cross-functional teams to remediate vulnerabilities and strengthen defenses Work collaboratively with IT and engineering teams to integrate security best practices into daily operations and development cycles. Assess security controls and ensure compliance with relevant standards (e.g., OWASP, NIST, HIPAA, SocII Type2) by working closely with the compliance team. Maintain detailed security documentation and provide periodic reports to management Stay up to date with emerging threats, vulnerabilities, and security best practices. Desired Profile Bachelor’s degree in Computer Science, Information Security, or a related field. 3-6 years of experience in IT security, or related roles. Strong knowledge of IT security frameworks, best practices, and standards (e.g., NIST, ISO 27001). Hands-on experience with vulnerability management tools, SIEM solutions, and endpoint security technologies. Hands-on experience with security tools such as Kali Linux, Metasploit, Burpsuite, Wireshark, SonarQube, AppSec, Nmap, OWASP ZAP, and Nessus Understanding of security vulnerabilities, exploits, and mitigation techniques Proficiency in cloud security (AWS, Azure, or GCP) is a plus Solid understanding of network protocols, firewalls, VPNs, and IDS/IPS systems. Knowledge of security frameworks and standards (e.g., OWASP Top 10, CVSS, CIS Benchmarks). Excellent problem-solving skills and the ability to respond effectively under pressure Passionate about technology and delivering solutions to solve complex business problems Great collaboration and interpersonal skills Ability to work with team members and lead by example in code, feature development, and knowledge sharing Nice to Have Certifications such as CEH, OSCP or CompTIA Security+. Experience in the healthcare industry and knowledge of HIPAA compliance. Familiarity with container security and DevSecOps practices. Experience with automation and scripting (Python, Bash) for security tasks HiLabs is an equal opportunity employer (EOE). No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability, or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. HiLabs is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce to support individual growth and superior business results. Thank you for reviewing this opportunity with HiLabs! If this position appears to be a good fit for your skillset, we welcome your application. HiLabs Total Rewards Competitive Salary, Accelerated Incentive Policies, H1B sponsorship, Comprehensive benefits package that includes ESOPs, financial contribution for your ongoing professional and personal development, medical coverage for you and your loved ones, 401k, PTOs & a collaborative working environment, Smart mentorship, and highly qualified multidisciplinary, incredibly talented professionals from highly renowned and accredited medical schools, business schools, and engineering institutes. CCPA disclosure notice - https://www.hilabs.com/privacy Show more Show less

Summary Job Summary: We are looking for a senior network engineer who can design, implement, and maintain complex network solutions for our clients. You will be responsible for ensuring the optimal performance, security, and availability of the network infrastructure, as well as troubleshooting and resolving any network issues that may arise. To be successful in this role, you should have at least 5 years of experience in network engineering, a CCIE certification, and exposure to technologies like Meraki, CheckPoint, CradlePoint, SD-WAN, F5, and Nexus Switches. You should also have excellent communication, collaboration, and problem-solving skills, as well as the ability to work independently and under pressure. Key Skills: LAN, WAN, TCP/IP, OSPF, BGP, MPLS, VPN, Meraki, CheckPoint, CradlePoint, SD-WAN, Nexus Switches, CCIE. Responsibilities Responsibilities: Design, configure, and deploy network solutions for clients, including LAN, WAN, wireless, firewall, load balancing, VPN, and cloud services. Monitor and manage network performance, availability, and security using tools like SolarWinds, PRTG, Wireshark, and Splunk. Troubleshoot and resolve network issues, including routing, switching, firewall, VPN, and wireless problems. Provide technical support and guidance to clients and internal teams, and document network configurations, changes, and best practices. Research and evaluate new network technologies and solutions, and recommend improvements and upgrades. Collaborate with other network engineers, project managers, and vendors to ensure compliance with network standards and policies. Requirements Requirements: Bachelor's degree in computer science, engineering, or a related field, or equivalent work experience. At least 5 years of experience in network engineering, preferably in a consulting or service provider environment. CCIE certification or equivalent level of knowledge and skills. Hands-on experience with technologies like Meraki, CheckPoint, CradlePoint, SD-WAN, F5, and Nexus Switches. Strong knowledge of network protocols, standards, and architectures, such as TCP/IP, OSPF, BGP, MPLS, VPN, QoS, VLAN, STP, VRF, and VPC. Excellent communication, collaboration, and problem-solving skills. Ability to work independently and under pressure, and manage multiple projects and deadlines. Willingness to work on-call as needed. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Design and deploy networks based on business and technical requirements. Partner with project and program managers to meet overall timelines and resolution of issues. Operate and troubleshoot networks to identify and resolve issues quickly. Take a lead role in the engagement and mitigation of outage causing events or issues. Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system. Perform non-critical investigations into functionality that is not working as desired. Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage. Review, consult and prepare for planned change introduction to production environment. Participate in rotating “on call” schedule with other members of the team including weekends. Partner with teams to plan and execute software code upgrades and device maintenance. Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements. Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives. Sample first 6-month deliverables Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures. Deploy capacity into a datacenter based on demand. Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages. Take ownership of a minimum of two datacenters perform all sustainment engineering functions. Partner with the SRE team to identify and solve one network process issue. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. The candidate should have a solid foundation in networking including routing, switching, security and load balancing. A minimum of 5 years of experience in working on Internet and data center networks. 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux Azure Core Platform: Compute, Storage, Networking. Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux. Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub. Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) desired. Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP. Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools. Familiarity with Cisco IOS and JunOS operating systems required. F5 and Cisco ASA knowledge and experience strongly desired. Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus. Ability to partner with peers who are globally distributed is a key part of this role. Passion for customer experiences and focus on delivering high quality support. Strong communication skills and empathy for customers. Ability to learn new technology in a fast-paced environment. Ability to deal with ambiguity. JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job description Role & responsibilities Experience Required: 2 - 8 Years in Network Security Location: Hyderabad Shift: Rotational (Should be flexible for night shift) WFO from Day 1 Notice Period: Immediate to 30 days notice candidates preferred CTC : 6 LPA to 14 LPA (Varies According to the years of exp and Last drawn CTC) Key Skills: Network Security SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS; Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP; Network troubleshooting experience - familiarity with tools such as Ping, Traceroute, MTR; Network protocol analyzers Knowledge on anyone of these: tcp dump, Wireshark, fiddler. Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc; Basic knowledge on operating systems - Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files. Interested People can share the resume to divya.narendra@movate.com or Contact Divya - 9025935118 Show more Show less

A Level 2 (L2) Network Engineer is typically a mid-level IT professional responsible for maintaining and troubleshooting complex network systems. This role is often part of a tiered support model, where L1 handles basic issues, L2 deals with more complex problems, and L3 focuses on advanced troubleshooting and architecture. Key Responsibilities of an L2 Network Engineer: Network Troubleshooting & Support Diagnose and resolve network issues escalated from L1. Troubleshoot routing, switching, and connectivity issues. Use tools like Wireshark, SolarWinds, or PRTG for deeper analysis. Configuration & Maintenance Configure and maintain routers, switches, firewalls (e.g., Cisco, Juniper, Fortinet). Manage VLANs, VPNs, and subnetting. Apply access control lists (ACLs) and security policies. Monitoring & Performance Optimization Monitor network health and performance. Implement QoS, bandwidth shaping, and traffic prioritization. Analyze logs and metrics to prevent future outages. Documentation Create and update network topology diagrams. Maintain documentation for network configurations and procedures. Collaboration Work with other teams (L1, L3, SysAdmins, Security) to resolve cross-functional issues. Assist in network upgrades and migrations. Common Tools & Technologies: Vendors: Cisco (IOS, NX-OS), Juniper, Fortinet, Aruba, Ubiquiti Protocols: TCP/IP, BGP, OSPF, EIGRP, STP, HSRP, VRRP, DHCP, DNS Monitoring Tools: Nagios, Zabbix, SolarWinds, PRTG Ticketing Systems: ServiceNow, Jira, Remedy Typical Requirements: Certifications: CCNA, CompTIA Network+, or progressing towards CCNP Experience: 2–4 years in networking Skills: Strong understanding of OSI model, subnetting, troubleshooting methodologies Would you like: A sample resume/CV for an L2 Network Engineer? Preparation tips for an L2 Network Engineer interview ? A career roadmap from L2 to senior roles (e.g., L3, Network Architect)? Job Type: Full-time Pay: ₹25,000.00 - ₹500,000.00 per month Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person

Responsibilities Should possess good consultation skills and should be able to drive solutions as per customer requirements. Should be able to perform integration, deployment and upgrade of the SDM nodes-( HSS/HLR/UDM/ONE-NDS/SDL, EIR, MNP etc) Should have ability to drive the project & co-ordination skills and project manangement experience Technical Experience Knowledge of GSM, SS7, SIGTRAN & DIAMETER protocol Working knowledge of SDL, AUSF-UDM, HLR and HSS nodes. Working knowledge of ONE-NDS/SDL node VNF, CNF & BM. Knowledge of 5G, IMS & GSM call flows. Experience with Implementation, Integration, Acceptance Tests, Upgrades, O&M & Troubleshooting on telecommunication products. Knowledge of LDAP, DAP, SOAP, Wireshark, Linux, Telco Cloud. Ability to troubleshoot and diagnose basic software problems pertaining to SDM Nodes. SDL, HLR / HSS Migration experience - added advantage Kubenetes, VNF and CNF exposure is added advantage. Qualifications BE / B tech Range of Year Experience-Min Year 4 Range of Year Experience-Max Year 7

Technologies with sound knowledge WLAN IEEE802.11 a/b/g/n/ac/ax Test experience with minimum of 1 to 5 years Ethernet & Wired networking (added advantage) Independent Project handling with analytical ability Testing Experience Functional / Performance / IOT / Certification WLAN tests Protocols/Layers with good theoretical & practical knowledge Sound knowledge on Layer 1, 2, 3, IEEE802.11 a/b/g/n/ac/ax Knowledge on WPA2/WPA3, MU-MIMO, OFDMA, Beamforming, Roaming etc Traffic Generators Understating and Usage of Traffic generator tools like Spirent / Ixia / Chariot/ Veriwave. Knowledge on RFC2544, RFC2889, RFC3918 tests etc. Traffic Analyzers Wireshark, Ethereal, airopeak/omnipeak Operating Systems Windows 10/XP/Win7, Linux Automation Scripting Knowledge of Automation Scripts is mandatory – Python / Perl / TCL Please note this is completely work from office (Monday to Friday) Weekends are off. Work location is Chennai only. Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹1,200,000.00 per year Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9962002103

Hey Innovator! We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an extraordinary addition to our vibrant team. Siemens Technology and Services Private Limited (STSPL) is the Indian subsidiary of German multinational engineering and electronics conglomerate Siemens that focuses on IT and management services. The subsidiary is split into four units: Corporate Technology India, Siemens Corporate Finance and Controlling, Global Shared Services, and Siemens Management Consulting. Located in Balewadi High Street in Pune, it has over 5000 employees. We are looking for a Test System Administrator – Test Center - Railway Infrastructure meeting the need for smart-mobility solutions. We are making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions. You’ll make a difference by: Fundamental understanding of server environments, including ESXi and Windows. Practical experience with Siemens products, specifically WKII, R9k, and TGMT. Installation test systems inline with project requirements. Setting up & maintenance of test-environment in test lab. Timely configuration of test environment in-line with the test order from Test Manager. Provision and administration of test systems with requirements. Installation of software and hardware components of the test system. Configuration of simulations and test tools for the test system. Documentation of test configuration. Support in fault diagnostics and fixing in the test system. Involvement in the definition and implementation of measures for the improvement of occupational safety and alignment to standard processes. Ownership for Technical solution with respect to test bench configuration and test center development at subsystem and integration level in line with SIEMENS Processes, Standards, Products and Projects. Authority to issue directives for EH&S subjects relating to work on test environment and test systems. Work with development team to identify and capture test cases, ensure version management Setting up of test environments, writing test scripts Able to support installation and tests activities/teams onsite if required. Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned people. We don’t need superheroes, just super minds. Degree in Computer Science electrical or electronics engineering. Professional experience of minimum 3 to 5 years in railway transportation systems (Mass Transit/ Mainline) with the focus on test configuration and test infrastructure development at System and subsystem level for CBTC/ non-CBTC domain. Fluent English essential both written and oral, knowledge of German/Spanish is an asset. Independent and structured approach to work. Proficiency in C/C++. Familiarity with Linux. Experience with VMware. Strong networking knowledge. Proficiency in using Wireshark (network analyzer). Troubleshooting skills for the test system. Understanding of rail signaling principles and methods. Knowledge of networking protocols such as Ethernet, IP, and Modbus. Ability to understand and implement IP addressing, subnetting, interface configuration, routing principles, and gateway setup. Understanding of other subsystem like Interlocking, ATC, Communication and Diagnostic Systems. Knowledge of test automation for HMI/UI testing Knowledge about testing and commissioning process and Strategy. We’ve got quite a lot to offer. How about you? This role is based in Pune . You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity, and help us shape tomorrow. Find out more about Mobility at: https://new.siemens.com/in/en/products/mobility.html and about Siemens careers at: www.siemens.com/careers Show more Show less

Must have skills : Azure Sentinel L2/L3 SOC Analyst Preferred : HYD Exp : Minimum 6 yrs in security domain, and atleast 3 yrs as L2/L3 JD : .Develop and maintain playbooks runbooks and incident response procedures .Collaborate with threat intelligence teams to enrich alerts and improve detection capabilities .Conduct post incident reviews and root cause analysis .Mentor and train L1 and L2 SOC analysts .Recommend and implement improvements to SOC tools processes and detection rules .Stay current with emerging threats vulnerabilities and security technologies .The expectations from the graders would be .To evaluate the tasks that are being fed into the agent for their real world applicability .To evaluate the agent output to come up with a ground truth and rate the agent output in a .Predefined rubric based on the inputs provided by us .To have very deep SOC analyst experience and insights This also includes any other skills needed .T.o evaluate the agent output The ability to scale to around min 2030 evaluations per day per grader based on the complexity of the task. Core Technical Skills:- .SIEM Tools eg Splunk QRadar Microsoft Sentinel .Endpoint Detection and Response EDR eg CrowdStrike SentinelOne .Firewall and IDSIPS eg Palo Alto Snort Suricata .Log Analysis and Packet Capture Analysis eg Wireshark .Threat Intelligence Platforms eg MISP Recorded Future .Incident Response and Forensics .Scripting Automation Python PowerShell Bash .Operating Systems Windows Linux macOS .Networking Fundamentals TCPIP DNS HTTP VPNs Kindly share your CV at Ranjana.singh1@ltimindtree.com Regards Ranjana Singh Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Job Title: Platinum Support Account Manager (PSAM-II) Job Description: We are looking for a highly skilled and motivated Platinum Support Account Manager (PSAM-II) to join our Platinum Support Team . In this role, you will serve as the primary technical support contact for Sprinklr’s largest and most complex enterprise customers. You will work closely with program managers and executive-level decision-makers to ensure an exceptional customer support experience. Additionally, you will act as an internal escalation point , collaborating with Sales, Customer Success, and Services teams to resolve critical issues efficiently. Key Responsibilities: Serve as the technical voice of the customer and advocate for their needs when escalating product issues. Proactively monitor case resolution times, ensuring strict adherence to SLAs for assigned accounts. Develop expertise in the client’s custom implementation, resolving issues without requiring engineering intervention. Conduct regular case reviews with customers, analyzing support trends, identifying pain points, and providing product updates. Collaborate with internal account teams to address reported issues and enhance customer experience. Participate in bridge calls for escalated issues, working directly with customers and engineering teams for expedited resolutions. Plan and execute key customer events in coordination with the Success and Managed Services teams. Provide internal stakeholder reports, highlighting customer health metrics and action plans for improvement. Share insights on new product features and release readiness, ensuring customers are well-prepared for upcoming changes. Troubleshoot and debug critical issues, working hands-on with support and engineering teams. Maintain the highest standard of service delivery for platinum customers. Offer social insights and strategic recommendations to enhance customer business practices. Design and configure Sprinklr solutions, aligning with best practices and client-specific needs. Provide consulting and advisory support during various phases of project implementation. Qualifications & Requirements: Fluency in English and Portuguese is mandatory. Experience in contact center operations is required. Hands-on experience with Voice and Non-Voice Contact Center applications, such as: Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. Strong customer relationship skills with the ability to support customers across multiple time zones, predominantly in the U.S. and LATAM. Willingness to work occasional weekends (bi-monthly), based on business needs. Technical expertise in: Voice protocols: TCP/IP, VoIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Contact center technologies: CTI, Voice recording, VoIP, Dialer, ACD, IVR, SBC. Unified Communication (UCaaS) and Cloud Platforms: CPaaS, MS Teams integrations, Voicemail, DID, and SIP-based communication. Network and analysis tools: Wireshark, SIP protocol debugging, rtp packet analysis. CRM platforms: Salesforce Service Cloud or similar systems for case management. 2+ years of experience in telecom, call center integration, and VoIP, including coding and SIP protocol interactions. 3+ years of experience in software support, account management, or client relationship management. Strong analytical and problem-solving skills, with the ability to interpret customer usage data and identify optimization opportunities. Exceptional written and verbal communication skills. Highly self-motivated, proactive, and ownership-driven. Ability to work effectively in a fast-paced, collaborative environment. Bachelor’s degree required, or an equivalent combination of experience and training. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Qualifications & Experience: Minimum of 2 years of hands-on experience in digital forensics, cybercrime investigations, or related technical fields. Exposure across both public and private sectors is preferred. Proven expertise in identifying, containing, mitigating, and recovering from cybersecurity incidents, with strong post-incident reporting capabilities. Demonstrated ability to independently develop and continuously improve skills in Digital Forensics, DFIR methodologies, and evolving cybersecurity trends. In-depth knowledge of forensic best practices, industry standards, and investigative methodologies for both host-based and network-level analysis. Proficient in the forensic preservation of digital evidence across a variety of platforms in a forensically sound and defensible manner. Familiarity with internationally recognized digital evidence acquisition and handling standards (e.g., NIST, ISO 27037). Hands-on experience with forensic tools and techniques supporting internal investigations, such as employee misconduct or data exfiltration cases. Experience serving as an escalation point for suspected security incidents or intrusions, including initial triage and scoping. Proficient with endpoint detection and response (EDR) tools and live forensics techniques. Practical knowledge of forensic analysis on multiple operating systems: Windows, macOS, and Linux. Strong command of DFIR-related open-source tools, memory analysis, and full-disk forensics. Capable of leading or participating in large-scale forensic investigations both independently and as part of a team. Skilled in performing root cause analysis and post-incident forensic reviews for cyber events and security breaches. Proven ability to prepare comprehensive investigation reports, breach summaries, and documentation for privacy and data exposure incidents. Exceptional attention to detail and ability to maintain thorough and accurate investigative records and chain-of-custody documentation. Preferred Certifications (one or more): CHFI (Computer Hacking Forensic Investigator) CIH (Certified Incident Handler) CSA (Certified SOC Analyst) CEH (Certified Ethical Hacker) GSEC (GIAC Security Essentials) GCIH (GIAC Certified Incident Handler) GCIA (GIAC Certified Intrusion Analyst) GCFE (GIAC Certified Forensic Examiner) GREM (GIAC Reverse Engineering Malware) GCFA (GIAC Certified Forensic Analyst)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Responsibilities : Mentor other QA personnel and ensure the team is focusing on automation, lead by innovation, enhance current automation frameworks, tools and strategy. Lead products QA automation and report to QA manager for continuous feedback and improvement. Ensuring all development tasks meet quality criteria through test planning and automation planning. Work closely with the engineering team to understand product architecture and functionality to ensure that the quality engineers get apt support like automation hooks or debug builds wherever and whenever possible. Work closely on the deadlines of the project and keep raising the bar, standards of all the quality processes on every release Takes complete ownership of release deliverables along with multitasking and mentoring. Improve processes for test plan reviews and ensure that that test plans get reviewed by all stakeholders. Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress, acceptance etc. are getting covered. Assist in troubleshooting customer issues and providing root cause analysis whenever needed. Should be focal point of contact for the QA team for all the escalations related to testing and Quality assurance and automation. Ensure that the several testing, validation processes and automation is improved continuously. Qualifications and Skills: Minimum 8+ years of experience in automating and testing distributed backend software architectures, automation and leading team of 2- 4 engineers. Good knowledge of any public or private Cloud platform. 3+ years of work experience in test automation of multi-tier Enterprise and/or Cloud, SaaS applications. Hand-on experience in Python/Robot framework or any other scripting language is required. Hands on experience of functional UI and API automation. Experience with microservices architecture using Kubernetes and Docker containers is a plus. Strong vouch and experience in integrating automation for; CI/CD build processes.; Managing QA Environments as well as working with build management tools like Git, Bamboo, Jenkins. Certification of AWS, Azure and GCP any of the Cloud is a big plus. Linux knowledge is must. Troubleshooting of network issue, Knowledge of packet analysis, knowing tools like tcpdump, Wireshark is a big plus Knowledge of testing web application security and vulnerabilities is a big plus. Show more Show less

Major Responsibilities Serve as the primary support contact and a technical support liaison to specified customers and monitor their email team-lists and new Support Service requests. Maintain information of allocated customers including contact points, deployment data, remote access method(s) and other information requested by management. Maintain administration of the allocated cases/tickets ensuring that case detail and status is accurate and up-to-date at all times. Where necessary, escalate the issues to other team members and manager or to other teams in accordance with relevant procedures. Serve as a technical expert within the team and assist and guide engineers in the execution of their duties and problem resolution. Install, Deploy and Test company`s software. May travel to customer sites to perform project or support work. Log issues (when a software bug is discovered) in the bug tracking system, reproduce the bug and provide all reasonable data, including the instructions on how the bug is reproduced, to the Product Group to assist them in resolving the issue. Create knowledge base documentation for all resolved issues. May serve as a technical support liaison and the primary support contact to specified partners. Work toward certification in one or more relevant non-company technology. Write tools and scripts to assist in trouble-shooting and support activities. Technically engage in and often lead the technical resolution of crisis management situations as requested by their manager and/or the Crisis Management team. Participate in an on-call rotation by being available by pager 12 hours per day, 7 days per week, including public holidays. Respond to pager alerts immediately and be no more than 15 minutes away from being able to actively engage, log any technical support issues raised in the call tracking system and begin resolution. Install, configure and test new patches and services on laboratory, pre-production and production environments creating all the needed documentation including the cutovers and traffic migrations at customer site. Participate in new Service Line rollouts and the implementation/deployment of new Mobility products Flexibility to work UK/US hours and on weekend. Required Knowledge, Skills, And Experience Preferable Telkom Support Domain experience. A Product Support experience is +. A scientific degree with at least 4-10 years of experience in the technical support arena in a software and/or Telco environment. Preferably in a multi-national company dealing with customers and colleagues around the world. Strong practical Unix/Linux operations, administration and troubleshooting skills. TCP/IP and knowledge of networking. UNIX scripting and maintaining Databases. Very good debugging in packet/network captures through wireshark, tcpdump, tshark etc Linux System Administration or DevOps experience with an emphasis on system and application Support, Deployment & automation Deep networking experience from OSI layer 2 to layer 7+ (TCP/UDP/IP, HTTP, HTTPS, load balancers, firewalls, routers, switches) Experience with SQL, LDAP or RDBMS Good Understanding around Monitoring & Reporting tools - Grafana, Kibana, Pentaho, Splunk, Nagios etc etc Public/Private Clouds & Virtualization (AWS, Openstack, VMWare) Understanding of CI/CD, Kubernetes, Ansible, Genkins and Dev-Ops concepts. Proven skills in writing scripts (Shell, Perl, Python) to automate routine tasks or issue troubleshooting techniques and debugging skills to understanding existing one too. Proven technical expertise in Mobility, Internet and/or mobile technologies with strong problem solving skills and demonstrated ability to articulate and present technical solutions to address business problems. Strong interpersonal and communication skills, both written and verbal with the ability to develop and maintain strong working relationships at all levels both with the customer and internally. Demonstrated ability to work under pressure and manage critical situations and to influence without direct authority. Being politically astute with an understanding of commercial impact and principals. Being operationally driven with proven experience in a results-driven environment. Being customer focused and self-motivated and with strong teamwork skills and a flexible approach. (ref:hirist.tech) Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Design and deploy networks based on business and technical requirements. Partner with project and program managers to meet overall timelines and resolution of issues. Operate and troubleshoot networks to identify and resolve issues quickly. Take a lead role in the engagement and mitigation of outage causing events or issues. Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system. Perform non-critical investigations into functionality that is not working as desired. Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage. Review, consult and prepare for planned change introduction to production environment. Participate in rotating “on call” schedule with other members of the team including weekends. Partner with teams to plan and execute software code upgrades and device maintenance. Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements. Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives. Sample first 6-month deliverables Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures. Deploy capacity into a datacenter based on demand. Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages. Take ownership of a minimum of two datacenters perform all sustainment engineering functions. Partner with the SRE team to identify and solve one network process issue. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. The candidate should have a solid foundation in networking including routing, switching, security and load balancing. A minimum of 5 years of experience in working on Internet and data center networks. 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux Azure Core Platform: Compute, Storage, Networking. Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux. Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub. Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) desired. Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP. Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools. Familiarity with Cisco IOS and JunOS operating systems required. F5 and Cisco ASA knowledge and experience strongly desired. Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus. Ability to partner with peers who are globally distributed is a key part of this role. Passion for customer experiences and focus on delivering high quality support. Strong communication skills and empathy for customers. Ability to learn new technology in a fast-paced environment. Ability to deal with ambiguity. JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. Qualifications 5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Hands-on experience with Microsoft Server environments (2008, 2012, 2016), Citrix VDI environments, MAC OSX, Windows environments (Windows 10), and MobileIron (MDM). Strong knowledge of Cisco TAC support (raising cases and escalating). Strong experience with monitoring tools such as Zabbix or other relevant platforms. Advanced knowledge of troubleshooting tools (Wireshark, etc.). Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS). Experience with VMware architecture. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. Qualifications 5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Hands-on experience with Microsoft Server environments (2008, 2012, 2016), Citrix VDI environments, MAC OSX, Windows environments (Windows 10), and MobileIron (MDM). Strong knowledge of Cisco TAC support (raising cases and escalating). Strong experience with monitoring tools such as Zabbix or other relevant platforms. Advanced knowledge of troubleshooting tools (Wireshark, etc.). Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS). Experience with VMware architecture. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Required Skills Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience. Check the case queue and clear the cases in it before the end of the shift Help customers with Netskope products and services. Update ZD with case updates and set SLA accordingly Manage caseloads & backlog in a timely manner, drive them for a closure Take ownership for problem resolution, problem reproduction and escalation. Escalate cases to the L2 team whenever required with proper documentation. Technical Skills Excellent Communication Skills. Candidate should have very strong fundamental core” networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO Familiarity with DLP and Encryption gateways. Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection. Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc International Support experience preferable. Desired Profile: Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains. Should have good communication skills Have a strong network security experience Experience in the IT / ITES sector preferably with expertise in network security domain Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications Enjoy challenging and diverse work assignments in a fast-paced environment Should consistently achieve business goals in a short time frame

Job Description: Network - Understanding of ping, telnet, ipconfig , LAN , WAN, TCP Dump and wireshark analysisKNowledge on basic networking, servers and databases (LAN , WAN , Ping , telnet , ipconfig , wireshark & TCPDump)Knowledge on OSI layer knowledge TCP IP and DHCP ,DNS Network Protocols Job Location: Bangalore

As Technical Solution Manager, you will bridge customer dreams and Nokias technology. You will provide world-class support for internal and external customers, shaping high-level architectures, delivering optimized solutions, and ensuring excellence in offering materials like Statements of Compliance, configurations, pricing, and solution descriptions. Your expertise in 4G/5G Core Solutions, Vo5G, VoNR, VoLTE, and a deep understanding of cloud technologies (Kubernetes, Containers, Public Cloud, Data Center Design) will empower you to create future-ready CSP solutions. Youll collaborate with global teams, synchronize technical requirements, lead RFX responses, and continuously drive knowledge sharing across the organization. You have: Bachelors, Masters, or equivalent degree in Engineering or related field, with 915 years of relevant experience in the Telecom field Expertise in 4G and 5G Core Network solutions, with deep knowledge of 3GPP and IETF specifications Proven experience with end-to-end Vo5G, VoNR, and VoLTE deployments, including components such as HSS, HLR, EIR, MNP, DRA, AAA, MME, AMF, SMF, PGW, SCP, BSF, and PCRF Hands-on experience as a system integrator with subject matter expertise in CSCF, TAS, SBC, MRF, ENUM, and OpenShift platform Strong grasp of communication protocols such as SIP, Diameter, and HTTP/2.0 It would be nice if you also had: In-depth understanding of cloud technologies, including Kubernetes, containers, orchestration, public cloud infrastructure, and data center design Certification in OpenShift, AWS, and GCP Provide presales support for internal and external Nokia customers, ensuring high-quality engagement and delivery. Contribute to solution development by preparing offer materials such as Statements of Compliance, configurations, pricing, and solution descriptions. Design high-level architecture and product alignment to best fit customer requirements and proposed solutions. Recommend optimized technical solutions based on an in-depth understanding of customer needs and industry standards. Maintain a strong grasp of telecom operators and the broader telecom market landscape. Collaborate effectively with global teams and stakeholders, demonstrating strong communication and networking skills. Participate in RFX processes, including BoQ, TSD creation, quality reviews, and feature requirement discussions with product and market experts. Support cross-functional alignment on technical solutions, contribute to traffic profiling, and finalize CNF/VNF sheets across involved products.

Join our Team About this opportunity: We are seeking an experienced and highly skilled Backoffice RAN Engineer with deep expertise in Ericsson LTE/5G NSA & SA technologies. The successful candidate will be responsible for handling end-to-end tasks related to 5G and other emerging technologies in Managed Services Operations. This role requires a strong understanding of the latest mobile network architecture and the ability to drive and support technology tasks and deliveries effectively. What you will do: Manage operational issues from a process and tools perspective for 5G and new technologies. Provide technical troubleshooting and resolution of daily operational issues within the RAN network. Contribute to knowledge-sharing initiatives and other operational improvements in Managed Services Operations. Support the development of automation initiatives for 5G operations. Collaborate effectively with cross-functional teams, including IP, MPBN, TX, and CORE, to resolve network-related issues. Participate in knowledge transfer, documentation, and information-sharing processes. Coordinate with the Support team to resolve cases and perform root cause analysis (RCA). Flexibility to work in 24/7 planned shifts, including night shifts. Develop and maintain comprehensive documentation for network architecture, configurations, and troubleshooting procedures. Prepare, collect, and validate scripts and configurations, ensuring accuracy before execution in support of planned activities. The skills you bring: Education: Engineering Degree (preferred) Experience: 5 to 10 years in RAN Engineering with a focus on LTE and 5G technologies. Core Competencies: Strong understanding of LTE, NSA, and SA architectures in RAN services. Hands-on experience with Ericsson RAN equipment (eNodeB/RNC) for operations, troubleshooting, fault rectification, and solution support for UMTS, LTE/5G SA/NSA networks. Expertise in 4G/5G KPIs and performance monitoring metrics (throughput, latency, call drop rates). Experience in protocol-level knowledge, including E2E call flow and CTR trace analysis. Proficient in using trace analysis tools like LogTool, Wireshark, etc. Strong understanding of the end-to-end connectivity of telecom nodes. Proven experience in RCA analysis and issue resolution with effective final solutions. Knowledge and experience with 3GPP, IETF, and other related specifications/standards. Familiarity with Cloud RAN fundamentals and understanding 5G use cases. Practical experience with Ericsson Indoor Radio Units (IRU) and DOT. Ability to troubleshoot customer complaints and network-related issues. Strong skills in performing routine maintenance, configuration changes, software upgrades, and network expansions of RAN systems. Understanding of trouble ticket and change request (CR) processes. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 767987 Show more Show less