5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Technical Support Engineer L3 at Movate (formerly known as CSS Corp), you will play a crucial role in providing advanced technical support to customers of commercial networking products. Your main responsibilities will include: - Providing 3rd level escalation support for various networking equipment such as routers, security appliances, switches, and network storage devices. - Replicating customer-reported issues to validate defects for engineering. - Participating in product testing for new product releases. - Reviewing and validating internal documents and knowledge articles for dissemination. - Analyzing customer calls to identify product problems and recommend call avoidance strate...

Posted 1 day ago

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