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5 - 8 years
7 - 10 Lacs
Gurgaon
Work from Office
Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Proven experience in achieving targets against budget Team Building - Ability to coach, connect and motivate team members Clearly defines problems. Considers all the facts and alternatives available. Is willing to make firm and speedy decisions. Demonstrates objectivity and high quality in decision-making Ability to work with basic quality tool like RCA, CAPA, pareto, box plots etc. Ability to establish facts and develop conclusions and recommendations following detailed assessment and analysis Ability to make, communicate and deploy decisions related to people and processes and to control, monitor and evaluate the effectiveness of the decisions implemented Ability to make tough and timely decisions on task and people What are we looking for? QUALIFICATIONS REQUIRED:Graduate in any discipline from an accredited institution EXPERIENCE (Must to have skills): Total Experience:3 Years + International Voice Experience US Telecom Experience would be desirableSET YOURSELF APART:( Good to have skills): US Telecom Exp Technical / Telecom Troubleshooting Experience Roles and Responsibilities: Communicate with client customers via voice to help resolve the issues being faced Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments Adapts effectively to changing plans and priorities Is able to follow a collaborative approach with people at different levels or working style Demonstrates ownership for goals. Drives himself and others to achieve desired results. Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Coordinate with supervisor and manager to provide day to day insights Share with supervisor and manager performance trends of the team and agree on next steps Handling customer escalations or providing resolutions which require higher level of authorization Qualifications Any Graduation
Posted 3 months ago
7 - 11 years
9 - 13 Lacs
Bengaluru
Work from Office
Skill required: Voice - Customer Service Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPI's Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualifications Any Graduation
Posted 3 months ago
10 - 14 years
12 - 16 Lacs
Bengaluru
Work from Office
Skill required: Voice - Customer Service Designation: Customer Service Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPI's Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualifications Any Graduation
Posted 3 months ago
5 - 7 years
10 - 15 Lacs
Chennai
Work from Office
. Job Summary Responsible for network site planning, equipment deployment planning, deployment managing and basic design of network instances. Completes network deployment, manages contract teams in deployment, provisions and supports, wireless, Ethernet transport regional network serving residential and commercial customers. Responds to network incidents, determines resources needed for correction and corrects or leads team involved in resolving incident. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities Develops practices and procedures for network installation, maintenance and operation. Develops and implements test and acceptance criteria for network elements. Schedules equipment activations, customer-affecting network maintenance develops documents of customer networks for network users. Meets with potential customers, designs solutions, works with vendors on pricing and implements solutions that are adaptable to customer need changes. Exercises judgment during incident management, site design, network configuration and network activation to ensure efficient use of funds and time. Designs network site planning for multiple regional network sites. Represents Regional Company interests with providers to ensure timely delivery of circuits. Develops and maintains network element documentation and inventory. Maintains appropriate inventory or network spare equipment for rapid restoration. Orders, tracks and reports on all internal and external wired and wireless connection activation activities. Develops cost proposal documents. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relative Work Experience 5-7 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Posted 3 months ago
5 - 8 years
7 - 10 Lacs
Bengaluru
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Management Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPI's Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualifications Any Graduation
Posted 3 months ago
5 - 8 years
7 - 10 Lacs
Bengaluru
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Management Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Proven experience in achieving targets against budget Team Building - Ability to coach, connect and motivate team members Clearly defines problems. Considers all the facts and alternatives available. Is willing to make firm and speedy decisions. Demonstrates objectivity and high quality in decision-making Ability to work with basic quality tool like RCA, CAPA, pareto, box plots etc. Ability to establish facts and develop conclusions and recommendations following detailed assessment and analysis Ability to make, communicate and deploy decisions related to people and processes and to control, monitor and evaluate the effectiveness of the decisions implemented Ability to make tough and timely decisions on task and people International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Communicate with client customers via voice to help resolve the issues being faced Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments Adapts effectively to changing plans and priorities Is able to follow a collaborative approach with people at different levels or working style Demonstrates ownership for goals. Drives himself and others to achieve desired results. Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Coordinate with supervisor and manager to provide day to day insights Share with supervisor and manager performance trends of the team and agree on next steps Handling customer escalations or providing resolutions which require higher level of authorization Qualifications Any Graduation
Posted 3 months ago
5 - 10 years
7 - 12 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Python (Programming Language) Good to have skills : Linux Operations, DevOps Minimum 5 year(s) of experience is required Educational Qualification : A minimum of Bachelors Degree BE BTech or higher with work experience based on level of position with 15 years full time education Summary : As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve creating and implementing software solutions, collaborating with cross-functional teams, and ensuring the smooth functioning of applications. Roles & Responsibilities: - Design, build, and configure applications to meet business process and application requirements using shell scripting and Python. - Deploying, Configuring & Maintaining Ansible for network Infrastructure automation. - Collaborate with cross-functional teams to gather and analyze user requirements. - Perform code reviews and ensure code quality and best practices. - Stay updated with the latest industry trends and technologies. - Ensure the smooth functioning of applications and address any performance issues. - Contribute to the continuous improvement of development processes and methodologies. - Optional knowledge of Juniper, Aruba Wireless Controllers, Cisco Routers & Switches. Professional & Technical Skills: - Must To Have Skills:Proficiency in Python (Programming Language). - Good To Have Skills:Experience with Linux Operations, DevOps. - Strong understanding of software development principles and methodologies. - Experience in designing and developing applications using Python. - Knowledge of database systems and SQL. - Familiarity with web development frameworks such as Django or Flask. - Understanding of version control systems like Git. - Ability to troubleshoot and debug complex software applications. - Good Communication Skills, Quick Learner & Flexible. Additional Information: - The candidate should have a minimum of 5 years of experience in Python (Programming Language). - This position is based in Gurugram. - A minimum of Bachelor's Degree (BE/BTech) or higher with work experience based on the level of the position with 15 years of full-time education is required. - Additional Information:Experience in networking domain will be an added advantage. Qualifications A minimum of Bachelors Degree BE BTech or higher with work experience based on level of position with 15 years full time education
Posted 3 months ago
9 - 14 years
15 - 30 Lacs
Noida
Work from Office
Location: Noida(WFO 5 days) Number of positions:1 Band U4/P1 Job role Network Manager Designation- TIM Manager Budget- U4-20 LPA(Including 10 % VARIABLE) , P1- 30 LPA(Including 20% variable) Note: Variable component must be mandatorily informed to the processed candidates. Joining time- Immediate only Job Summary: Performs service fulfillment for request on network services Own and drive incident resolution Own and drive root cause identification and permanent resolution of network issues Perform moderate to complex network changes Performs on call support during after business hour and weekend on a rotational basis Candidate Specifications: Minimum Educational Level Graduate Professional / Special Qualification CCNP/CCIE is preferred. ITIL certification is preferred Candidate without certifications but able to demonstrate exceptional level of knowledge and skills with proven track record may be considered. Pre-Requisite Minimum 9+ years of experience working in large Network Operations (>500 devices) environment within FSI hold a Level 3 engineer role or similar Intermediate to Expert Cisco Systems networking knowledge and experience. Example: Routers and Switches Intermediate to expert knowledge on OSPF, BGP and EIGRP – Route manipulation and troubleshooting. Switching, STP/VTP knowledge; troubleshooting Hands-on experience/knowledge on IOS-XE devices. Voice packet flow Advanced Internetworking knowledge and experience. Example: TCP/IP, Traceroute, OSI 7 Layers Analyzing Packet capture/wire shark output Cisco Wireless and ISE – Good to have Troubleshooting incidents. Knowledge on policy implementation (Authentication/Authorization)/TACACS Has experience working with enterprise class Network Management tools Network Management System Network Performance System Packet Capture Technology Has experience working with enterprise class Ticketing System Preferred (Advantage) Candidate with experience supporting data network in a Telecommunication company network a plus. Others • Process oriented • Highly self-driven and thrive with minimum supervisor • Able to operate well in an environment where teamwork is critical. • Good at handling stress and critical/difficult situation • Good Telephony Skills • Good spoken, written English. Other languages a plus • Familiar with Microsoft Office Products, IE- Outlook, Excel, Word, Regards Sseema Job Basket 7022222209
Posted 3 months ago
3 - 8 years
10 - 20 Lacs
Bengaluru
Work from Office
Role & responsibilities Design and develop firmware for microcontrollers using C++ to enable sensor and actuator control systems with machine interfaces. Integrate diverse machine communication protocols, ranging from Industrial Ethernet to wireless Bluetooth links. Define system specifications, architectures, and testing procedures, collaborating proactively with hardware and software teams in Germany. Support the growth of the Bangalore branch by building strong local connections and fostering collaboration with the German headquarters. Technical Skills Proficiency in C/C++ programming for microcontrollers, with strong skills in embedded systems architecture and real-time software design. Demonstrated expertise in implementing wireless and industrial communication protocols, with a proven track record of successful applications. Demonstrated experience in translating user requirements into user stories and acceptance criteria. Experience in agile software development with a passion for clean architecture and clean code principles. Other Prerequistites Proven organizational skills to prioritize tasks and meet deadlines in a fast-paced environment with multiple projects in parallel. Self-motivated and proactive, with the ability to work independently while aligning with larger team objectives. Anticipates needs, identifies potential challenges, and implements effective solutions. Transparent and clear communicator, especially when communicating and documenting technical aspects of software and findings to diverse audiences. Passion for contributing to the establishment and growth of the new Bangalore office by building a strong local team culture and fostering a strong link to the headquarters in Germany. If interested plz contact Ramya 9513487487
Posted 3 months ago
1 - 4 years
12 - 16 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Good knowledge of C programming, Data Structures Exposure to embedded software and/or driver development Basic understanding of system level concepts such as Caches/DMA/IRQ handling is desired Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. Knowledge of basic network protocols (TCP/UDP/ARP) OR understanding of 802.11 specification is desired Exposure to Linux Kernel internals and experience with low level kernel programming such as writing/modifying networking/wireless LAN device drivers or Protocol handlers is a plus
Posted 3 months ago
8 - 13 years
15 - 20 Lacs
Kolkata
Work from Office
Looking for L3 Network Engineer for my client in Kolkata. Experience in Aruba is must. .Implement Aruba network solutions.Aruba Central Cloud management.• Aruba CX, AOS and Comware Switches,• Aruba WLAN Gateway managed by Aruba Central.
Posted 3 months ago
5 - 10 years
7 - 12 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: Qualcomm WLAN HW team in Bangalore is responsible for developing and delivering best in class WLAN/WiFi solutions which are setting benchmark in wireless industry. In this role of WLAN Verification Engineer, you will be verifying the Wireless MAC subsystem. Successful candidate will be required to collaborate with worldwide design, silicon, and architecture teams to achieve all project goals. Hence, we are looking for candidates with strong communication skills . Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 5+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. As a design verification engineer you will work with a fast paced Integrated Wireless Technology (IEEE 802.11) team, with various wireless technologies embedded into an ARM based SOC infrastructure. You will be responsible for developing HW blocks (IP design), conduct High/Mid/Low level Design review and delivery IP to Subsystem team for making complex SoCs. You will be a critical part of the WLAN subsystem, contribute to IP design, sign-off the core to the SOC design team. Skills/Experience: - 3-6 years experience in Digital Design with a leading chipset company - Decent knowledge in Wireless connectivity technologies:IEEE 802.11 a/b/g/n/ac/ax/be - Knowledge in SoC architecture, including CPUs (preferably ARM), communications peripherals, multi-domain clocking, bus & interconnect structures, and power management - Strong fundamentals in one or few of these domain areas - Wireless and Mobile communications, Information theory, Coding theory, Signal processing - Strong knowledge on fixed-point implementation Truncation/Rounding/Saturation concepts - Strong knowledge on Digital communication engines viz., Demodulator, Deinterleaver, Viterbi/Turbo Decoders, Sigma-Delta modulation, Base band filters, FFT etc. Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 3 months ago
3 - 7 years
5 - 9 Lacs
Pune
Work from Office
Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Job Title Network Data Engineer- L3 Proposed Grade Band B3 / C1 Primary Skill (Technical Skill) Cisco Routing Switching & Wireless, Aruba SDWAN, Solarwinds Secondary Skill (optional) Nexus, Meraki LAN, Aruba Clear pass, Cisco ISE and Firewall (ASA & Palo Alto) Educational Qualifications B.E. / B. Tech Experience Level 8-14 Years Location of Posting Coimbatore / Pune Roles & Responsibilities - Monitor day-to-day operations and management for customer (LAN & WAN) Network infrastructure. - Configuring, Troubleshooting & Maintaining WAN/LAN/Wireless customer infrastructure - Managing and monitoring Aruba SDWAN, WAN, LAN and Wireless Network infrastructure - Evaluate the compatibility of new standards, Architecture, and designs with the existing Infrastructure - Participate and support the technical design of the services delivered and recommend improvement over the term - Create & Maintain network documentation (Runbook, SOPs) and procedures - Network Security knowledge with hands-on skill on firewalls (Palo Alto, ASA, Cisco ISE and ClearPass) - Knowledge and hands-on skill on Load balancers (A10, F5 LTM) - Strong knowledge on DNS, DHCP, IPAM and Proxy administration - Able to take handover from project team as required - Responsible for implementing best practice/hardening - Managing and monitoring of log files of network devices - Preparation of Daily/Weekly/Monthly reports Regular audit of network devices and take corrective action accordingly - Performance Management & Optimization - Should be able to lead P1 / P2 Outage Bridge call and resolve the issue to restore the services. - Root Cause Analysis - Coordination with multiple vendors - Handling escalated incidents or high critical tickets. Skills Primary Skill (Must to Have) Secondary Skill (Nice to have) Technical & Product Skills Technical skills: - Routing- Cisco, Aruba SDWAN - Switching- Cisco and Meraki LAN - Wireless- Cisco - Solarwinds and Zenoss - Cisco Nexus (2k, 5k, 7k, 9k) - Firewall- Cisco ASA, Palo Alto - Loadbalancer- F5 - NAC- Cisco ISE & Aruba ClearPass Behavioral Skill - Fair Written & Verbal Communication Skills - Experience of handling global customers - Commitment - Organized - Proactive Certification - CCNA and CCNP - ITIL Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 3 months ago
3 - 5 years
5 - 7 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Systems Engineer, you will research, design, develop, simulate, and/or validate systems-level software, hardware, architecture, algorithms, and solutions that enables the development of cutting-edge technology. Qualcomm Systems Engineers collaborate across functional teams to meet and exceed system-level requirements and standards. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. Come and join the team that is pushing the envelope and doing foundational R&D for next generation wireless technology! You will be researching, designing, and implementing SW/FW to enable the advanced Wireless WAN features and end-to-end solutions with a focus on layer-1 (PHY layer) functions. This position will expose you to Qualcomms innovative SOC, DSP, Baseband, RF as well as the latest FPGAs and compute platforms in the industry. Minimum Required Skills: Bachelor's degree in computer engineering, Computer Science, Electrical Engineering or related field. 3+ years of Software Engineering on Embedded Platform 3+ years of experience with programming languages such as C, C++, Python , etc. Experience implementing wireless protocols (e.g. 5G/LTE, Wi-Fi ) in Layer 1 (PHY and RF) Preferred Skills Wireless Communication and Digital Signal Processing Theory Knowledge of Operating systems and computer architecture Knowledge of Software architecture and processes Prior experience in DSP Processor Programming (e.g. Tensilica DSP) Prior experience in working with large code base, SW implementation/debugging in a embedded platform Ability to work in a fast-paced dynamic team environment Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 3 months ago
1 - 6 years
3 - 8 Lacs
Hyderabad
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. - Responsible for WLAN FW development - Design & develop WLAN FW SW include 802.11 specification related development - Good debugging skills - 1 to 3 years of industry experience in real time embedded software - Strong C design and coding skills and experienced in low level debugging - Strong embedded knowledge - Experience in working with low level SW (interaction with HW) - Familiarity with real-time operating system concepts/multithreading concepts - Familiarity with BT profiles (like SCO/eSCO/A2DP/OPP/SPP etc.) Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. 1+ years Software Engineering or related work experience. 1+ years experience with Programming Language such as C, C++, Java, Python, etc. Strong C design and coding skills and experienced in low level debugging Familiarity with WLAN standards Familiarity with real-time operating systems Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 3 months ago
3 - 7 years
5 - 9 Lacs
Hyderabad
Work from Office
This role is a mix of monitoring platform skills and network expertise. Primary ? Cisco Wireless Admin, Switches CORE L2/L3, DNA Center Backup and Restore, Generating DNA Center Reports Secondary - Python scripting, auto scripting, Device onboarding, Monitoring, Application Visibility, Heres a high-level overview of the requirements: Understanding DNA Center Architecture & Image Management:Proficiency in comprehending the architecture of DNA Center, including its components and how images are managed within the platform. Knowledge of Network Connectivity Options on DNA Center Appliances:Familiarity with various connectivity options available for DNA Center appliances, ensuring optimal network setup and configuration. DNA Center High Availability & Clustering:Ability to implement high availability and clustering configurations for DNA Center to ensure uninterrupted network management services. Software Image Management:Competence in managing software images within DNA Center, including image upgrades, rollbacks, and ensuring compatibility with network devices. Scripting Skills:Proficiency in scripting languages such as Python to automate tasks and workflows within DNA Center, enhancing operational efficiency. New Device Onboarding and Migration from DNAC:Capability to onboard new devices onto DNA Center and migrate existing devices seamlessly, ensuring minimal disruption to network operations. Monitoring Device, Client, and Application Health:Proficient in monitoring the health and performance of network devices, clients, and applications using DNA Centers monitoring tools. Discovery and Provisioning for Devices:Ability to discover and provision network devices efficiently within DNA Center, ensuring proper configuration and compliance with network policies. Template Design:Competence in designing and implementing templates within DNA Center for consistent and scalable network configuration across devices. Application Visibility and Integration with Umbrella:Understanding of how DNA Center provides visibility into application traffic and integration capabilities with Cisco Umbrella for enhanced security and control. Troubleshooting using DNA Center Assurance Tools:Proficiency in utilizing DNA Centers assurance tools for troubleshooting network issues, identifying root causes, and implementing remediation actions. Integration with Thousand Eyes:Knowledge of integrating DNA Center with Thousand Eyes for comprehensive network monitoring and visibility across hybrid and multi-cloud environments. AI Analytics and Machine Learning in DNA Center:Understanding of how DNA Center leverages AI analytics and machine learning algorithms to provide insights, predict network behavior, and automate actions for optimization. DNA Center Backup and Restore:Capability to perform backups of DNA Center configurations and data, as well as restore operations in the event of system failures or data loss. Generating DNA Center Reports:Ability to generate and interpret reports from DNA Center, providing insights into network performance, compliance, and security posture.
Posted 3 months ago
7 - 12 years
9 - 14 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: About The Role :Qualcomm is the largest fabless design company in the world. Qualcomm provides hardware, software and related services to nearly every mobile device maker and operator in the global wireless marketplace. Our chipsets power a variety of products; tablets, smartphones, e-readers and other devices, and our digital design team is at the core of all of them. Depending on your technical area, you will be responsible for becoming a subject matter expert and go-to person for other members of your team. The environment is fast-paced and requires cross-functional interaction on a daily basis so good communication, planning and execution skills are a must. Qualcomm's Adreno Graphics Research Team is responsible for research, prototyping, profiling, analysis and optimization of emerging 3D Computer Graphics algorithms such as Ray Tracing, Mesh Shading, NERFs and Gaussian Splatting. The team works at the intersection of Computer Graphics and GPU architecture, identifying architectural inefficiencies in existing Adreno GPU hardware (HW) and proposing next-generation GPU HW architectural improvements. Position Overview:- Develop, analyze and optimize emerging graphics workloads.- Build functional models and microbenchmarks to obtain a deeper understanding of underlying GPU HW and make recommendations based on analysis.- Identifying and quantifying performance bottlenecks and resolving the same through either HW or SW (e.g. GPU Compiler or Driver) optimizations.- Work closely with HW Architects to develop new features to define Next Gen GPU Architecture.- Contribute to Adreno GPU intellectual property (IP) advancement, for example, by publishing research articles and blogs- Explore emerging algorithms in 3D Graphics domain including literature survey, competitive analysis, research on short comings and propose new changes that benefit Adreno GPU's performance, power and/or functionality. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience. Minimum Qualifications - Bachelor's or higher degree in Computer Engineering, Computer Science, Electrical Engineering, or related field. 12+ years Systems Engineering or related work experience Preferred Qualifications: - Master's or higher degree in Computer Engineering or Computer Science. 7+ years of relevant GPU System Engineering or Research experience. Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 3 months ago
2 - 7 years
4 - 9 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. About The Role :: Job Overview Power/Thermal Software products team at Qualcomm to achieve industry leading Power/Thermal/Limit SW management solution on Qualcomm Mobile, Automotive, Compute, IoT and AR/VR chipsets. In this position, the candidate will be working with cross-functional teams to identify Power optimizations/Perf tuning, thermal/limits HW tuning/characterization/risks assessment and provide optimized solutions with proper Mitigation. The candidate will need to perform system level analysis of Power/thermal use cases, expected to collaborate with Architecture, HW design, Performance, Power/Thermal Systems and various software teams to work towards optimal system level Power/thermal SW solution. In addition, the candidate will need to develop tools and methodologies for competitive analysis to learn about competitors strengths and weaknesses, and come up with thermal mitigations schemes that are best in the industry. 3+ years experience with Programming Language such as C, C++, Java, Python, etc. Preferred Qualifications Systems/HW background with a good understanding of microprocessor architecture and common SoC hardware blocks (Interconnects, Display, Graphics etc.) Operating systems concepts - scheduling, memory management, process management, interrupt handling and device drivers Using debug tools like JTAG debugger, oscilloscopes, logic analyzers. Knowledge on power or Power/thermal management SW development. In-depth knowledge in the areas of Embedded Systems, Microcontrollers, SoC Power, Modem, Multimedia, and Wireless communications, System level debugging and analysis for SoC power optimizations. Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 3 months ago
2 - 7 years
4 - 9 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Software Test Engineering General Summary: Responsibilities: The engineers role would be to support testing efforts for XR sw stack and adjacent technologies like game/3d app dev kits (unity 3d, unreal engine), connectivity (usb, wifi 6, Wifi 6E), multimedia(video, camera, graphics, audio, display). Primary responsibilities will be to write and execute testcases, develop test applications on Android/Linux/Windows systems and develop automation scrips using python/C/C++. Evaluate technologies, systems, and devices through testing, logging and analysis. Candidate must be able to create test environments using software and hardware tools. Develop test procedures, execute tests, and isolate problems. Develop automation systems for executing tests and parsing results. Develop app/test content for exercising new features. Actively study user experience to improve customer experience on Qualcomm MM solution across ARM based chipset productThe Engineer must have a good understanding of Augmented/Virtual Reality technologies and multimedia technologies of Graphics, Video and Camera. Required Qualifications: Experience working with and testing applications on Windows, Linux and Android. Expertise on Windows and Linux OS concepts and tools- bat script, linux commands. Expert in C/C++/Python programming Expertise in Augmented/Virtual Reality technologies- 6DOF tracking, OpenXR, OpenVR, WebXR Outstanding problem-solving skills Excellent communication and team working skills. Physical presence in Qualcomm Bangalore office is expected Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Test Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Test Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 1+ year of work or academic experience with Software Test or System Test, developing and automating test plans and/or tools (e.g., Source Code Control Systems, Continuous Integration Tools, and Bug Tracking Tools). Preferred additional qualifications: Experience with development of 3D experiences- games/apps using SDKs like Unity and Unreal. Expertise in Video technologies - Video Decode & Encode techniques Data analysis, automation and scripting- Python programming Experience with image processing and computer graphics pipelines and architecture Expertise in AI/Machine Learning technologies Expertise in Wireless transmission systems for video and gaming applications and networking technologies- 802.11ad/ay, 802.11ac/ax Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 3 months ago
10 - 15 years
12 - 16 Lacs
Chennai, Pune, Delhi
Work from Office
Devise novel network connectivity solutions to enable remote management and monitoring of wireless backhaul network equipment embedded in large scale networks within the constraints of customer s network security policies Develop automation for test processes and success criteria for key network performance indicators and seamless integration into customers networks Coordinate field testing, monitoring and analysis of customer network systems Perform system administration tasks such as network/system troubleshooting, remote restart and bring-up of wireless backhaul equipment, and execution of various scripts Develop and document troubleshooting procedures, and train lower-level NOC team members in the execution of new procedures, including scenarios that involve network equipment from other vendors / 3rd parties Work with the NOC management team on the customer s side to improve operational efficiency as the NOC scales operations to monitor increasing numbers of wireless backhaul networks worldwide Support multiple technical teams in 24 7 operational environments with high uptime requirements What you should have: Bachelor s degree in Computer engineering or a related field with 10+ years of relevant work experience Experience providing remote support using virtual network monitoring tools including Zabbix, Splunk and Grafana Experience with Linux command line interface, shell scripts, Python scripts, crontab, and network configuration Fluency in networking fundamentals and communication protocols including TCP/IP, STP, NAT, VPN, and SNMP Familiarity with cloud environment (GCP / AWS) with working knowledge of hybrid deployments Strong communication and problem solving skills with the ability to navigate ambiguity in a dynamic work environment It d be great if you also had these: Master s degree in Computer engineering or a related field Cisco/Juniper networking certifications or equivalent certifications Experience with SQL based data management systems or equivalent Experience with Grafana or similar visualization tools to build performance dashboards Familiarity with gRPC/gNMI based network management interfaces Fluency using Google Drive, Google Docs, Google Sheets, and Google Slide
Posted 3 months ago
8 - 12 years
10 - 14 Lacs
Bengaluru
Work from Office
Job Description Summary The Network Operations Engineer will be responsible for leading all the operational services and projects related to network & telecommunications (includes LAN, WAN, Network Security & Voice). You would be also responsible in maintaining resilient and reliable network environment. Job Description This position is integral to the GE Aerospace - Digital Engineering Solutions team supporting Network Operations excellence, technology standards and process simplification and robustness at the John F Welch Technology Center. Essential Responsibilities: Responsible for managing & supporting LAN/WAN & Telephony infrastructure at site Coordinate efforts for Hardware evaluation, procurement, installation, and Maintenance of network infrastructure. Standardize and document support processes to gain efficiencies and allow for a global support model where applicable. Aware of and comply with the change management processes Drives IT scheduled outages for site by working with cross business teams. Responsible for creating & driving RCA for all the Network incidents resulting in unscheduled outages. Support Process Governance teams in driving incident reduction methodologies & service improvement programs Works with key stakeholders, process governance & management to define and implement customer centric service level agreements to track and improve network infrastructure operational excellence. Partner & drive shared service programs for better infrastructure operations support for the site. Assesses and improves the overall technical knowledge base and continuity service planning for the network infrastructure. Responsible for network systems design, implementation, and ongoing management at JFWTC, focusing on security, availability, performance, redundancy, and adherence to GE Aerospace Global standards Work closely with global network team for enhancing network operation effectiveness, technical escalations, and service improvement. Maintain the highest levels of Network availability, capacity and performance and report out metrics. Establish and maintain robust network documentation. Engage with appropriate business partners/customers for all network initiatives. Work with Security teams to ensure the secure design and operations of the JFWTC Network. Qualifications/Requirements Bachelor's Degree in information technology, or related discipline or equivalent related IT experience Overall 8+ years of IT experience with 5+ Years in managing network and telecommunication operations Need to have strong technical knowledge on Cisco LAN, Wireless, WAN and Network Security devices like Firewalls & Cisco CUCM for Voice Demonstrated experience with Cisco technologies and hardware like Catalyst switches, Routers and ASA series firewalls Excellent communications and interpersonal skills Palo Alto Firewall implementation, configuration & administration Cisco ACI network implementation & administration Must be willing to work out of an office located in Bangalore. Desired Characteristics Humble: respectful, receptive, agile, eager to learn Transparent: shares critical information, speaks with candor, contributes constructively Focused: quick learner, strategically prioritizes work, committed Leadership ability: strong communicator, decision-maker, collaborative Problem solver: analytical-minded, challenges existing processes, critical thinker
Posted 3 months ago
10 - 16 years
10 - 15 Lacs
Bengaluru
Work from Office
Job Summary This position is in Adaptive Network – Architecture team that focuses on consulting Lumen clients, developing architecture, implementing first time builds and training support teams to be successful for the entire client lifecycle. The Architect will be responsible for providing consultative technical expertise which includes the preparation and presentation of detailed designs and configuration blueprints for complex solutions in the areas of routing, switching, wireless and security. The architect would be expected to be hands-on and would be eventual escalation point in case of complex issues/outages. Job Description Responsible for network and security architecture focused on NAC Ensures architecture compatibility across multiple areas. Leads and provides technical direction as well as hand-on required to resolve complex issues to ensure on-time delivery of solutions that meets project expectations. Be on-call for after-hour escalations and incidents Qualifications 8+ years of technical hands-on experience 6+ years of experience with master’s degree. 2+ years as an architect focused on design and engineering of large-scale solutions Service provider experience is a plus Education MS / M Tech / BS / B Tech degree in Computer Science, related technical field preferred, or equivalent work experience. Skills Must have: Network Admission Control (NAC) Forescout – Expert level knowledge – FSCE certification required Scripting/Automation Ansible, Python or similar scripting language to enable automated execution of manual tasks Good understanding of REST API with use of tools like postman Plus: Security: Palo Alto Prisma Access Nice to have: Routing: Cisco ISR/ASR routers Juniper MX routers In-depth understanding of BGP, OSPF protocols. In-depth understanding of MPLS Architect level expertise on Viptela SD-WAN platform Switching Cisco Catalyst Cisco NXOS Cisco Meraki Switches Juniper QFX In-depth understand of all flavors of spanning tree Security Fortigate Firewalls Cisco ASA Cisco Firepower Palo Alto Firewalls In-depth understanding of firewall ACLs, groups, NATs Good understanding of next-generation firewall features like IDS/IPS, URL filtering, SSL decryption, etc. Wireless Cisco Wireless LAN controller and related Access Points Meraki Wireless Aerohive Wireless Cradlepoint LTE for OOB Management Load Balancers F5 Local Traffic Manager In-depth understanding of load-balancers like SSL offload, different type of load-balancing techniques Tools Wireshark InfoBlox Remedy for ticketing
Posted 3 months ago
3 - 5 years
5 - 7 Lacs
Bengaluru
Work from Office
Position:Modem Developer Experience:3 to 5 years Location:Bangalore-WFO Max CTC:16LPA Must Skills:- C, C++, modem development, LTE, NR, Linux OS, Multicore, multithread Qualifications and Requirements:- At least 3-5 year of relevant work experience Modem development Understanding of LTE and NR physical layer specification Very familiar with C/C++, Marvel evaluation board. B.Tech/M.Tech Electronic and communication engineering. Preferred Skills and Experience :- Knowledge of wireless communication theory Hands-on experience with LTE and NR channel (PUSCH, PUCCH, and PRACH etc.) Linux OS, Multicore, multithread programming About The Role : Hands on experience on wireless SDR multicore platform. Functional verification for various system blocks in Modem PHY for UL channels (PRACH, PUCCH, PUSCH etc.) in LTE and NR technology. Prepare and enhance the simulation environment/test framework to prepare the setup for verification. Understanding the requirements and prepare the test cases and communicate the report to Modem algorithm team.
Posted 3 months ago
8 - 9 years
30 - 33 Lacs
Bengaluru
Work from Office
The Advanced Services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customers network. Key responsibilities include the following, but are not limited to: This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs Stay in alignment with the customer and accounts team concerning the services sales and delivery. Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution. Proactively escalates and brings people with required expertise together to bring critical and important issues to closure. Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer. Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers. Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality. Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports. Uses technical knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans. Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc ) Partners with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews to identify potential improvement areas. Based on the evaluation make a relevant recommendation to optimize operational performance concerning design/topology/configuration. Reviews and evaluates network change plans and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software. Engages with Juniper engineering teams to improve potential quality issues with products. Document and maintain customer network solutions knowledge and educate other internal Juniper resources for a better support experience. Skill specifications The candidate must have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN. Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN Wireless is a plus. Experience working in large enterprises, Network service providers have added advantage. ITIL Framework process knowledge will be an added advantage. Experience and desire to work on automation will be valuable in long run. Amiable communication, interpersonal, and social skills will make a difference! Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents are helpful. Qualification and Experience: Experience with customer facing roles is essential. We prefer candidates with bachelor s degree in electrical/electronic Engineering, Computer Science or equivalent. A Business degree such as MBA would be an advantage. 8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks. High exposure to network operations environment. Ability to operate independently, including management of priorities in unstructured environment.
Posted 3 months ago
5 - 10 years
20 - 22 Lacs
Greater Noida, Bengaluru
Work from Office
Develop firmware for a variety of embedded products. You will create project and technical reports as required and help define product architecture as needed. You will participate in schematic/layout review process and test and evaluate prototypes from initial engineering samples to mass production. You will help maintain firmware servers and develop tools for internal use, including scripts and basic hardware interfaces. Aid in the design and development of equipment and systems, and redesign of existing systems to fulfill the needs of Honeywells customers. Key Responsibilities Develop software Programming Manage software applications Creation of instructional technical manuscripts Create reports YOU MUST HAVE Bachelor s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics WE VALUE Familiarity with computer languages, C/C++ Experience working in embedded software architectures Solid communication and collaborative skills Knowledge of wireless technology Some experience working on embedded software development
Posted 3 months ago
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