1145 Wireless Jobs - Page 3

Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 39 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. As a design verification engineer you will work with a fast paced Integrated Wireless Technology (IEEE 802.11) team, with various wireless technologies embedded into an ARM based SOC infrastructure. You will be responsible for developing HW blocks (IP design), conduct High/Mid/Low level Design review and delivery IP to Subsystem team for making complex SoCs. You will be a critical part of the WLAN subsystem, contribute to IP design, sign-off the core to the SOC design team. Skills/Experience: - 6-15 years experience in Digital Design with a leading chipset company - Decent knowledge in Wireless connectivity technologiesIEEE 802.11 a/b/g/n/ac/ax/be - Knowledge in SoC architecture, including CPUs (preferably ARM), communications peripherals, multi-domain clocking, bus & interconnect structures, and power management - Strong fundamentals in one or few of these domain areas - Wireless and Mobile communications, Information theory, Coding theory, Signal processing - Strong knowledge on fixed-point implementation Truncation/Rounding/Saturation concepts - Strong knowledge on Digital communication engines viz., Demodulator, Deinterleaver, Viterbi/Turbo Decoders, Sigma-Delta modulation, Base band filters, FFT etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: We know our employees ideas change the world. For more than three decades, weve been a global leader in mobile technology, continually pushing the boundaries of whats possible. Working with customers across industries "” from automotive to health care, from smart cities to robotics"” we continue to accelerate innovation and unlock new possibilities in a time where everything is connected. By joining the Qualcomm family, you too can bring the future forward faster. Qualcomm is looking for an energetic, creative and self-driven engineer to work in Modem , Multimedia , Connectivity , Computer Vision and Image Processing , software implementation and hardware acceleration. The work will directly influence the various subsystems within the SoC. The ideal candidate would have very strong problem solving and analytical skills combined with creativity and a passion for innovation. They would be able to carry forward that new idea, concept, and/or application that will propel systems to new levels of effectiveness and efficiency. At Qualcomm you will perform detailed technical analysis, translate ideas into models, SW and/or HW and work closely with other teams to help deliver real products. At Qualcomm, the sky's the limit. College Graduates play important roles everywhere in the company. Many of our 27,000+ employees join us right out of school because we're working on the cutting edge in wireless. Complex wireless devices are only as powerful as the software that runs them. As a software engineer, you will develop, implement and maintain multimedia, gaming and application software for the world's leading-edge mobile devices. We know our employees ideas change the world. For more than three decades, weve been a global leader in mobile technology, continually pushing the boundaries of whats possible. Working with customers across industries "” from automotive to health care, from smart cities to robotics"” we continue to accelerate innovation and unlock new possibilities in a time where everything is connected. By joining the Qualcomm family, you too can bring the future forward faster. SOC & Hard Macro Physical Design SOC Validation & Debug RF & Analog Layout RF/Analog/Mixed Signal/Power IC Design Low Power Design Board and FPGA Design\ Digital ASIC Design Design/SOC Verification CAD Solution Engineer Design for Test (DFT) CPU Design Minimum Qualifications: Associate's degree in Computer Science, Electrical/Electronic Engineering, Engineering, or related field. Must have educational background in one or more of the following areas: Verifying SoC with embedded RISC/DSP processors, communications/ networking ASICs. Verilog or VHDL, C/C++, Tcl/Perl/shell-scripting. RTL design experience and/or strong OO programming knowledge Knowledge of wireless/wired communications and protocols or graphics/video multi-media is a plus. Knowledge in PLL, LNA, OpAmp, CMOS, ADC/DAC, Cadence, SpectreRF, or Layout is required in RF/Analog/Mixed Signal IC Design. Excellent analytical and problem solving skills. Ability to collaborate and work in teams. Good verbal and written communication skill Preferred Qualifications: Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Engineering, or related field. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Software Developer will be part of the LAN Network Services team automating repetitive infrastructure tasks that improve resource productivity and quality. 5 years of overall software development experience with at least 2 years of Go language (aka GoLang) and/or Node.js experience, phyton Bash or Perl Experience with Agile Project methodologies and tools (e.g., Jira, Wiki, Shared Libraries etc.) Good understanding of Software Development Architecture Cisco Networking Knowledge: Understanding of Cisco networking concepts, products, and configurations is crucial. This includes knowledge of ISE, routers, switches, firewalls, wireless access points, and other networking devices Strong communication skills - comfortable presenting to all levels of management Strong written and oral communication skills Strong multi-tasking, analytical and problem-solving skills. Understanding how to interact with APIs, particularly REST APIs Familiarity with network automation tools similar to Ansible, Puppet, Chef, or SaltStack Understanding of data formats such as JSON or XML which are often used for data exchange in network automation tasks. Knowledge of version control systems like Git and Github Familiarity with DevOps practices such as CI/CD (Continuous Integration and Continuous Deployment), Infrastructure as Code (IaC), GCP, and test-driven development NICE TO HAVE- SKILLS & EXPERIENCE Cisco IOS Understanding: Cisco devices run on the Internetwork Operating System (IOS). Having a deep understanding of how to navigate and operate the Cisco IOS is essential for automating tasks Cisco DevNet programming Knowledge of CSS, Linux/Unix bash scripting General networking knowledge: TCP/IP, Cisco network equipment, Cloud technologies. Experience with Perl software development Functional understanding of infrastructure architecture (network, storage, and hosting). Knowledge of key infrastructure metrics for measuring compute, storage, and network capacity Cisco Networking Knowledge: Understanding of Cisco networking concepts, products, and configurations is crucial. This includes knowledge of ISE, routers, switches, firewalls, wireless access points, and other networking devices Experience Required: 5 years of overall software development experience with at least 2 years of Go language (aka GoLang) and/or Node.js experience. Software development experience must be in Unix/Linux or cloud environment. Responsibilities for Candidates Lead software development projects/enhancements Move architectural concepts through software design and validation stage into production Support Network Tools and other Hosting Infrastructure Gather customer requirements and transfer them into automation tools Support Network Engineers and service owners with documenting requirements, architecture, engineering decisions Assist and support Engineers with development of APIs to automate infrastructure Assist Engineers with development of tools to integrate, manage and maintain infrastructure / hosting services Manage and support Vendor partners as required (technology/hardware/software onboarding, testing, integration, etc.) Problem-solver with a passion for technology; skilled in grasping the big picture, conceptualizing, developing, and implementing solutions, and partnering closely with business leaders and IT business interfaces

Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: We know our employees ideas change the world. For more than three decades, weve been a global leader in mobile technology, continually pushing the boundaries of whats possible. Working with customers across industries "” from automotive to health care, from smart cities to robotics"” we continue to accelerate innovation and unlock new possibilities in a time where everything is connected. By joining the Qualcomm family, you too can bring the future forward faster. Qualcomm is looking for an energetic, creative and self-driven engineer to work in Modem , Multimedia , Connectivity , Computer Vision and Image Processing , software implementation and hardware acceleration. The work will directly influence the various subsystems within the SoC. The ideal candidate would have very strong problem solving and analytical skills combined with creativity and a passion for innovation. They would be able to carry forward that new idea, concept, and/or application that will propel systems to new levels of effectiveness and efficiency. At Qualcomm you will perform detailed technical analysis, translate ideas into models, SW and/or HW and work closely with other teams to help deliver real products. At Qualcomm, the sky's the limit. College Graduates play important roles everywhere in the company. Many of our 27,000+ employees join us right out of school because we're working on the cutting edge in wireless. Complex wireless devices are only as powerful as the software that runs them. As a software engineer, you will develop, implement and maintain multimedia, gaming and application software for the world's leading-edge mobile devices. We know our employees ideas change the world. For more than three decades, weve been a global leader in mobile technology, continually pushing the boundaries of whats possible. Working with customers across industries "” from automotive to health care, from smart cities to robotics"” we continue to accelerate innovation and unlock new possibilities in a time where everything is connected. By joining the Qualcomm family, you too can bring the future forward faster. SOC & Hard Macro Physical Design SOC Validation & Debug RF & Analog Layout RF/Analog/Mixed Signal/Power IC Design Low Power Design Board and FPGA Design\ Digital ASIC Design Design/SOC Verification CAD Solution Engineer Design for Test (DFT) CPU Design Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field. Educational Background:Masters, BachelorsElectrical Engineering , VLSI , Embedded and VLSI , ECE Must have educational background in one or more of the following areas: Verifying SoC with embedded RISC/DSP processors, communications/ networking ASICs. Verilog or VHDL, C/C++, Tcl/Perl/shell-scripting. RTL design experience and/or strong OO programming knowledge Knowledge of wireless/wired communications and protocols or graphics/video multi-media is a plus. Knowledge in PLL, LNA, OpAmp, CMOS, ADC/DAC, Cadence, SpectreRF, or Layout is required in RF/Analog/Mixed Signal IC Design. Excellent analytical and problem solving skills. Ability to collaborate and work in teams. Good verbal and written communication skill Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Area: Interns Group, Interns Group > Interim Engineering Intern - HW Qualcomm Overview: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. General Summary: We know our employees ideas change the world. For more than three decades, weve been a global leader in mobile technology, continually pushing the boundaries of whats possible. Working with customers across industries "” from automotive to health care, from smart cities to robotics"” we continue to accelerate innovation and unlock new possibilities in a time where everything is connected. By joining the Qualcomm family, you too can bring the future forward faster. SOC & Hard Macro Physical Design SOC Validation & Debug RF & Analog Layout RF/Analog/Mixed Signal/Power IC Design Low Power Design Board and FPGA Design Digital ASIC Design Design/SOC Verification CAD Solution Engineer Design for Test (DFT) CPU Design Must have educational background in one or more of the following areas: Verifying SoC with embedded RISC/DSP processors, communications/ networking ASICs. Verilog or VHDL, C/C++, Tcl/Perl/shell-scripting. RTL design experience and/or strong OO programming knowledge Knowledge of wireless/wired communications and protocols or graphics/video multi-media is a plus. Knowledge in PLL, LNA, OpAmp, CMOS, ADC/DAC, Cadence, SpectreRF, or Layout is required in RF/Analog/Mixed Signal IC Design. Excellent analytical and problem solving skills. Ability to collaborate and work in teams. Good verbal and written communication skill Educational Background:Masters, BachelorsElectrical Engineering , VLSI , Embedded and VLSI , ECE Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: Qualcomm is a company of inventors that ushered in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. Over the last few decades, the Wireless Systems group at Qualcomm has been instrumental in driving the mobile communication revolution which has touched every aspect of our modern life. The Wireless Research and Development (WRD / Systems Engineering) team of Qualcomm-India is looking for individuals who are passionate about system design and can work closely with HW, SW, and test teams to deliver end to end solutions. The role requires ability to conceptualize new algorithms that will go into WWAN / WiFi / BT chipsets and standards, propose implementation details, evaluate performance benefits, and analyze and diagnose system level issues across RF/HW/SW boundaries. Successful applicants will be creative, enthusiastic innovators who are equally comfortable defining implementation of various systems blocks. Minimum Qualifications Masters degree in Telecommunication Engineering, Information Systems, Computer Science, or related field. And / Or, Industry experience of 4+ years in relevant field(s)- Wireless communication, Signal processing, RF / Front-end engineering, Standards participation, Architecture Engineering, FW/DSP developer with exposure to systems algorithms, Systems Engineering, Systems Test Engineering, etc. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: Explore new features in GPU, including but not limited to Ray Tracing, Mesh Shading, Anti Aliasing, Super Resolution. Exploration tasks could include literature survey, implementation, research on short comings and propose new changes that benefit GPU power, performance or functionality. Architects, designs, implements, verifies, and optimizes various performance and power features of GPU cores. Responsible for building functional modeling simulations, developing software, tools, and tests for ray tracing graphics, running benchmarks for different applications Minimum Qualifications: Master's degree in Computer Engineering, Computer Science, Electrical Engineering, or related field. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. About The Role Qualcomm is the largest fabless design company in the world. Qualcomm provides hardware, software and related services to nearly every mobile device maker and operator in the global wireless marketplace. Our chipsets power a variety of products; tablets, smartphones, e-readers and other devices, and our digital design team is at the core of all of them. Depending on your technical area, you will be responsible for becoming a subject matter expert and go-to person for other members of your team. The environment is fast-paced and requires cross-functional interaction on a daily basis so good communication, planning and execution skills are a must. Qualcomm's Adreno Graphics Research Team is responsible for research, prototyping, profiling, analysis and optimization of emerging 3D Computer Graphics algorithms such as Ray Tracing, Mesh Shading, Workgraphs to name a few. The team works at the intersection of Computer Graphics and GPU architecture, identifying architectural inefficiencies in existing Adreno GPU hardware (HW) and proposing next-generation GPU HW architectural improvements. Position Overview: - Develop, analyze and optimize emerging graphics workloads. - Build functional models and microbenchmarks to obtain a deeper understanding of underlying GPU HW and make recommendations based on analysis. - Identifying and quantifying performance bottlenecks and resolving the same through either HW or SW (e.g. GPU Compiler or Driver) optimizations. - Work closely with HW Architects to develop new features to define Next Gen GPU Architecture. - Explore emerging algorithms in 3D Graphics domain including literature survey, competitive analysis, research on short comings and propose new changes that benefit Adreno GPU's performance, power and/or functionality. Minimum Qualifications - Bachelor's or higher degree in Computer Engineering, Computer Science or related field. - 8+ years Systems Engineering or related work experience Preferred Qualifications - Master's or higher degree in Computer Engineering or Computer Science. - 7+ years of relevant GPU System Engineering or Research experience. - Expertise with Vulkan, DirectX. OpenGL, or OpenGL ES - Familiar with modern PC/console game engine architectures - Familiarity with 3D graphics profilers and debuggers such as Snapdragon Profiler, RenderDoc, Pix, NSight, etc" Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. General Summary Preferred Qualifications 3+ years of experience as a Data Engineer or in a similar role Experience with data modeling, data warehousing, and building ETL pipelines Solid working experience with Python, AWS analytical technologies and related resources (Glue, Athena, QuickSight, SageMaker, etc.,) Experience with Big Data tools , platforms and architecture with solid working experience with SQL Experience working in a very large data warehousing environment, Distributed System. Solid understanding on various data exchange formats and complexities Industry experience in software development, data engineering, business intelligence, data science, or related field with a track record of manipulating, processing, and extracting value from large datasets Strong data visualization skills Basic understanding of Machine Learning; Prior experience in ML Engineering a plus Ability to manage on-premises data and make it inter-operate with AWS based pipelines Ability to interface with Wireless Systems/SW engineers and understand the Wireless ML domain; Prior experience in Wireless (5G) domain a plus Education Bachelor's degree in computer science, engineering, mathematics, or a related technical discipline Preferred QualificationsMasters in CS/ECE with a Data Science / ML Specialization Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field OR PhD in Engineering, Information Systems, Computer Science, or related field. 3+ years of experience with Programming Language such as C, C++, Java, Python, etc. Develops, creates, and modifies general computer applications software or specialized utility programs. Analyzes user needs and develops software solutions. Designs software or customizes software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team. Modifies existing software to correct errors, allow it to adapt to new hardware, or to improve its performance. Analyzes user needs and software requirements to determine feasibility of design within time and cost constraints. Confers with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces. Stores, retrieves, and manipulates data for analysis of system capabilities and requirements. Designs, develops, and modifies software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design. Principal Duties and Responsibilities: Completes assigned coding tasks to specifications on time without significant errors or bugs. Adapts to changes and setbacks in order to manage pressure and meet deadlines. Collaborates with others inside project team to accomplish project objectives. Communicates with project lead to provide status and information about impending obstacles. Quickly resolves complex software issues and bugs. Gathers, integrates, and interprets information specific to a module or sub-block of code from a variety of sources in order to troubleshoot issues and find solutions. Seeks others' opinions and shares own opinions with others about ways in which a problem can be addressed differently. Participates in technical conversations with tech leads/managers. Anticipates and communicates issues with project team to maintain open communication. Makes decisions based on incomplete or changing specifications and obtains adequate resources needed to complete assigned tasks. Prioritizes project deadlines and deliverables with minimal supervision. Resolves straightforward technical issues and escalates more complex technical issues to an appropriate party (e.g., project lead, colleagues). Writes readable code for large features or significant bug fixes to support collaboration with other engineers. Determines which work tasks are most important for self and junior engineers, stays focused, and deals with setbacks in a timely manner. Unit tests own code to verify the stability and functionality of a feature. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Specialist IS Business System Analyst - Mobility Operations What you will do Let s do this. Let s change the world. In this vital role you will manage key functions within the Mobility Operations team within Digital Workplace Experience (DWX) and support the operational management of our mobile end user technology capabilities in the US and globally. This Specialist IS Business System Analyst role will be part of Amgen s Customer Care & Experience (CCE) organization, whose primary mission is providing enhanced technology experience and increasing productivity and efficiency across Amgen s global user base. About the Role: In this critical role, you will lead the management of mobility operations within Amgen s Digital Workplace Experience (DWX) organization. As part of the Customer Care & Experience (CCE) team, your mission is to deliver seamless and secure mobile solutions that enhance productivity and the overall user experience for Amgen employees globally. You will oversee U.S. wireless operations, manage a $30M Telecom Expense Management (TEM) portfolio across the U.S., Canada, and Puerto Rico, and drive mobile device lifecycle processes, mobile application lifecycle administration and innovations. The ideal candidate combines deep expertise in enterprise mobile platform and telecom management with a strong focus on user-centric solutions, governance, and vendor coordination . Roles & Responsibilities: Telecom Expense & Wireless Operations Lead operational and financial management of Amgen s U.S., Puerto Rico, and Canada wireless services, overseeing a $30M TEM portfolio, including vendor contracts & relationships and governance of operational processes. Administer Tangoe TEMS platforms, ensuring accurate and timely invoice processing, contract compliance, and inventory governance. Manage forecasting, accruals, invoice lifecycle, and reporting in collaboration with finance, procurement, and vendor teams. Act as point of contact for U.S. wireless carriers and partners including Tangoe, CDW, and voice/data providers. Mobile Application & MDM Management Oversee application lifecycle management within Jamf Pro , including purchase, configuration, testing, deployment, and access controls. Candidate s primary (but not only) focus is application management, including configuration, purchasing, testing, and deployment of all applications on Amgen mobile Implement application restriction and policy enforcement strategies to ensure device security and compliance. Support new application enablement for emerging technologies (e.g., Vision Pro, Starlink, satellite phones) and manage exception processes. Provide support to business stakeholders, application owners, Executive Support team, and end users for mobile requirements while ensuring security, compliance, and operational sustainability. Includes new applications, new device types (Starlink, satellite phones, VisionPro), new processes and process exceptions. Guide US quarantine and legal hold processes for mobile devices, including automation, governance, and process improvements. Operational & Strategic Oversight Supervise TEMS analyst and guide day-to-day operations aligned with business needs and service SLAs. Define and monitor key performance indicators (KPIs) to drive process improvements, service transparency, and governance. Support legal hold and device quarantine processes including automation and policy refinement. Partner with internal teams (e.g., Executive Support, Application Owners, InfoSec) to support mobile initiatives and resolve escalations. Project & Process Management Lead or support the implementation of strategic mobility initiatives, including device lifecycle projects, vendor transitions, and service optimization efforts. Identify automation and efficiency opportunities across processes, improving user experience and service delivery. Document and maintain standard operating procedures (SOPs), change communications, and compliance documentation. Manage business-driven key performance indicators and corresponding governance processes ensuring operational sustainability and to drive continuous improvement and transparency with stakeholders. Domestic and International travel as needed. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years in related field And Minimum of 2 years experience leading people and matrixed global teams or programs, with a strong commitment to mentorship, team culture, and talent development. Must Have Skills Proven technical experience in: Mobile Device Management (MDM) administration and configuration Jamf preferred; familiarity with Microsoft Intune a plus. Management of enterprise Apple ecosystems including Apple Business Manager, iOS configuration, app deployment, and MDM integration. Full mobile device lifecycle management from procurement to retirement, with strong process governance. Telecom Expense Management (TEM) , ideally using platforms such as Tangoe. Experience in managing iOS devices at enterprise level , under secure environment. Experience in managing enterprise wireless carrier relationships , especially in US Strong skills in vendor and contractor management , including performance oversight, contract negotiation, and service governance. Experience in financial process management accruals, forecasting, tracking actuals. Strong communication skills , with the ability to translate technical details for both technical and non-technical audiences across all organizational levels. Familiarity with Agile software development lifecycles ; experience working in Agile/SAFe environments is a plus. Working knowledge of the ITIL framework and experience aligning service delivery with ITIL best practices. Highly developed problem-solving and analytical skills , with a data-driven approach to decision-making. Demonstrated success in fast-paced, dynamic environments , with the ability to manage competing priorities and drive initiatives to completion. Nice to Have Skills: Knowledge of Tangoe services and platforms including: TEMs platforms such as IPV or Rivermind and related processes (Billing, Contract repository, Audit, Inventory modules) Tangoe Mobile and related processes (Mobile device life cycle, wireless spend) Knowledge of Amgen financial processes / tools (SAP, Ariba, PO process, A/P) Voice and data circuit lifecycle including provisioning, tracking of orders & inventory thru billing & decommissioning Strong data analytical skills, especially for TEMS / financial processes Solid Excel skills for data analyses Awareness of global variances in mobile processes Program / project management skills Track record of implementing changes effectively while balancing business / end user needs Knowledge of Amgen business needs (ie, Manufacturing, Sales, Executives) Knowledge of ITIL framework and ServiceNow Soft Skills: Strong collaboration and communication skills. Ability to influence and collaborate with vendors. Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented with a focus on achieving team goals. Strong presentation and public speaking skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

We are looking candidates for the profile of O&M Engineer for leasedline (Wireless) Product (Field Work)those who have knowldege of Optical fiber and RF. Find below job description for your refrence : Resolve, repair and install fiber optics systems and ensure that they work properly. Examine and replace faulty and old fiber optic cables and also organize scheduled maintenance routines. Take care of fiber splicing and rectify fiber optic problem areas. Configuring operating systems. On-site installations Correction and repair of clients' broadband service. Equipment troubleshooting. Customer service and education. Detailed record keeping. Responsible for field operations and maintenance of the FTTx network OLT, ONU & ONT corrective and Preventive Maintenance O&M of Transmission/IP Network equipment. Gender Required - Only Male Interested candidates please share resume hr@intechonline.net / 8657463843 Thanks & Regards, Team HR

5 Days Working. Pantry Loaded with Snacks for Munching. Abundance of Growth Opportunities. Organized Departments to work with. Professional culture for learning and growth. Employee Friendly Culture. Monkey Ads is seeking a dynamic and multi-talented Videographer who can translate creative ideas into compelling visual stories. The ideal candidate should have versatile shoot experience, deep technical know-how, and a strong understanding of visual storytelling across different content formats and platforms. Key Responsibilities: Conceptualize, plan, and execute video shoots across various formats including brand films, social media videos, testimonial shoots, ad films, reels, event coverage, documentaries, and more. Conduct pre-production planning, including script/storyboard alignment, recce, shot listing, and scheduling. Handle all camera operations and oversee on-site setup, including lighting, sound, and framing to ensure high production quality. Lead and coordinate on-ground teams, manage talents/models, and provide real-time direction during shoots. Ensure all footage is captured efficiently and is technically and aesthetically sound. Collaborate closely with editors, designers, and creative strategists to ensure post-production meets the intended narrative and brand tone. Manage equipment inventory and maintain it in top working condition. Stay updated with industry trends, new filming techniques, and tools to bring innovation to shoots. Ensure all deliverables are met within timelines, while maintaining consistent quality standards. Conduct basic editing or rough cuts, if needed, to help with direction and flow for editors. Required Expertise: Proven experience in multiple shoot formats studio, outdoor, product, lifestyle, events, and motion-based storytelling. In-depth technical knowledge of: Camera handling (DSLRs, mirrorless, and cinema-grade cameras) Lighting setups for different environments (natural, studio, low light) Audio recording equipment, lapel/wireless mics Stabilization tools: gimbals, sliders, tripods, shoulder rigs Drone shooting techniques (certification is a plus) Good understanding of editing and post-production workflow (Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve). Strong grasp of framing, composition, visual rhythm, storytelling, color, and angles. Ability to manage tight timelines, multitask across projects, and coordinate with internal/external teams. Tools Knowledge: Cameras: Canon, Sony, Blackmagic, Panasonic Lumix (or equivalent) Lighting Gear: LED panels, softboxes, diffusers, reflectors Audio Equipment: Zoom H6, Rode Wireless Go, Sennheiser Lavalier Mics Accessories: Ronin/Zhiyun gimbals, sliders, tripods, reflectors Software (Basic): Adobe Premiere Pro, Final Cut Pro, Lightroom, After Effects (plus point)

Team IT About Navi Navi is one of the fastest-growing financial services companies in India providing Personal Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navis mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders Sachin Bansal Ankit Agarwal Know what makes you a Navi_ite 1.Perseverance, Passion and Commitment Passionate about Navi s mission and vision Demonstrates dedication, perseverance and high ownership Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results Consistently creates value for the customers and stakeholders through high quality outcomes Ensuring excellence in all aspects of work Efficiently manages time, prioritizes tasks, and achieves higher standards 3.Resilience and Adaptability Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility Job Summary The IT Helpdesk Manager is responsible for overseeing the day-to-day operations of the IT helpdesk function supporting multiple locations of Navi including Corporate and Regional/City Offices ensuring that all IT-related issues and service requests are resolved efficiently. This role will lead a team of Helpdesk professionals, manage escalations, and ensure a high level of customer satisfaction through effective IT support. The manager will also work to optimize service delivery, establish key performance metrics, and drive continuous improvement of IT service processes. Key Responsibilities 1. Leadership Team Management Manage and lead the IT helpdesk team, ensuring the team is adequately staffed and trained to provide effective support. Monitor helpdesk performance, set goals, and provide feedback to team members through performance reviews. Identify skill gaps and arrange training and development for helpdesk staff. Ensure adherence to company policies and IT best practices. 2. Operations Support Oversee the daily Help Desk operations, ensuring efficient ticket handling, resolution, and follow-up on service requests and incidents. Develop and enforce service level agreements (SLAs) to ensure timely resolution of IT issues. Manage escalations and work with other IT teams for issue resolution Ensures helpdesk support is available for all necessary shifts 3. Performance Monitoring Reporting Track and analyze helpdesk performance metrics, such as first response times, resolution rates, and customer satisfaction scores. Generate periodic MIS reports on helpdesk activity, identifying trends and opportunities for improvement. Regularly review and improve processes to enhance efficiency and service quality. 4. Technology Tools Manage helpdesk software, including ITSM, ITAM, End-PointPatch Management and MDM tools and systems are up-to-date and meet the needs of the business. Evaluate and recommend new tools and technologies to improve helpdesk operations. 5. Customer Satisfaction Drive high customer satisfaction by ensuring timely, efficient, and courteous IT support services.Gather feedback from users to continuously improve helpdesk service and user experience by organizing CSAT surveys 6. Collaboration Communication Collaborate with other IT teams (networking, systems, applications) to resolve complex issues. Provide regular updates on helpdesk performance, incidents, and improvement initiatives. Ensure clear communication with end-users regarding system updates, downtimes, and scheduled maintenance. Technical Skill Sets 1. IT Infrastructure and Systems Knowledge Operating Systems Expertise in Windows, MacOS, and Linux operating systems. Networking Basics Knowledge of networking concepts like TCP/IP, DNS, DHCP, VPNs, and firewalls. Hardware Management In Depth understanding and Hands on experience of setting up Asset Management solution. Understanding of hardware components such as PCs, laptops, printers, and mobile devices. Cloud Services Familiarity with SaaS platforms like Adobe, Office 365 and its management 2. Service Desk Tools and Technologies ITSM Tools Hands on experience with service management tools such as ServiceNow, Manage Engine, Jira, or Zendesk. 3. Troubleshooting and Problem-Solving Issue Diagnosis Ability to diagnose, analyze, and troubleshoot a wide range of hardware, software, and network issues. Root Cause Analysis (RCA) Skill in identifying the underlying causes of recurring problems Networking Fundamentals IP Addressing Subnetting Familiarity with IPv4/IPv6 addressing, subnetting, and supernetting. DHCP DNS Understanding Dynamic Host Configuration Protocol and Domain Name System operations. Security Protocols Knowledge of security protocols (e.g., SSL, TLS, IPSec, VPNs). Patch Management Ensuring that all systems are updated with the latest patches and updates to minimize vulnerabilities. Wi-Fi Standards Knowledge of wireless standards (e.g., 802.11n/ac/ax) and protocols. Qualifications Requirements Education B. Tech in Information Technology/ Computer Science Experience 3-4 years of experience in IT support/helpdesk roles with at least 2-3 years in Team Lead capacity. Proven experience in managing IT support teams and handling escalated technical issues. Skills Strong team management skills. Excellent communication and interpersonal skills to work effectively with staff and end-users. Proficiency in helpdesk ticketing systems, ITIL frameworks, and incident management. Strong problem-solving skills with the ability to work under pressure. Ability to manage multiple priorities and meet deadlines. Certifications (Preferred) ITIL Foundation certification, Project Management Certifications CompTIA A+, Network+, or other relevant IT support certifications.

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops Senior Engineer Summary :We are seeking a skilled 5G Core Network Senior Engineer to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 2 (L2) support for 5G Core SA network functions in production environment.Nokia EDR Operations & Support, Monitor and maintain the health of Nokia EDR systems. Perform log analysis and troubleshoot issues related to EDR generation, parsing, and delivery.Ensure EDRs are correctly generated for all relevant 5G Core functions (AMF, SMF, UPF, etc.) and interfaces (N4, N6, N11, etc.).Validate EDR formats and schemas against 3GPP and Nokia specifications.NCOM Platform Operations Operate and maintain the Nokia Cloud Operations Manager (NCOM) platform.Manage lifecycle operations of CNFs, VNFs, and network services (NSs) across distributed Kubernetes and OpenStack environments.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/PCF/CHF restarts, crashes, overload).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations from Tier-1 support and provide timely resolution.2. Automation & OrchestrationAutomate deployment, scaling, healing, and termination of network functions using NCOM.Develop and maintain Ansible playbooks, Helm charts, and GitOps pipelines (FluxCD, ArgoCD).Integrate NCOM with third-party systems using open APIs and custom plugins.3.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 4.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.5.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.6.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.7.Escalation & Coordination:Escalate unresolved issues to L3 teams, Nokia TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement.8.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:59 years of experience in Telecom industry with hands on experience.Mandatory experience with Nokia 5G Core-SA platform.Handson Experience on Nokia EDR Operations & Support, Monitor and maintain the health of Nokia EDR systems. Perform log analysis and troubleshoot issues related to EDR generation, parsing, and delivery.Experience on NCOM Platform Operations Operate and maintain the Nokia Cloud Operations Manager (NCOM) platformNF deployment and troubleshooting experience on deployment, scaling, healing, and termination of network functions using NCOM.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, SDL, NEDR, Provisioning and Flowone.In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualification:BE / BTech15 Years Full Time Education Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops Senior Engineer Summary :We are seeking a skilled 5G Core Senior Network Engineer to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 1 (T1) support for 5G Core SA network functions in production environment.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload).Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations and provide timely resolution.2.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 3.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.4.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.5.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.6.Escalation & Coordination:Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement.7.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:59 years of experience in Telecom industry with hands on experience in 5G Core.Mandatory experience with Nokia 5G Core-SA platform.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone.Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualification:BE / BTech15 Years Full Time Education Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : Wireless Technologies Operations Good to have skills : Wireless Network Strategy & Design, Cisco Firewall, Hybrid Cloud SolutionsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Configuration Engineer, you will implement the configuration management plan as directed by the Configuration Lead. Your typical day will involve assisting in the design of software configuration and customization to align with business process design and application requirements. You will engage with various teams to ensure that the configurations meet the necessary standards and support the overall objectives of the organization. Your role will require you to analyze existing configurations, propose enhancements, and ensure that all changes are documented and communicated effectively to stakeholders. You will also participate in meetings to discuss project progress and collaborate with team members to resolve any issues that may arise during the configuration process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for team members to enhance their understanding of configuration management.- Monitor and evaluate the effectiveness of configuration changes and recommend improvements.- Maintain, and operate the non-trading network infrastructure (switches, routers and wireless access points) in strict adherence with the defined procedures with the aim of highest operational stability.- Execute the operational processes and activities, deliver according to the highest quality and standards, ensuring high service delivery levels, compliance and customer satisfaction.- Support incident investigation and resolution.- Perform out of business hours support activities and participate to on-call rotation.- Strictly adhere to corporate processes, standards, policies and operational procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Wireless Technologies Operations.- Good To Have Skills: Experience with Wireless Network Strategy & Design, Cisco Firewall, Hybrid Cloud Solutions.- Strong understanding of configuration management principles and practices.- Experience with software development life cycle and agile methodologies.- Familiarity with version control systems and configuration management tools.- Very good knowledge in Information Technology, specifically with network and connectivity (3 years experience) in an hybrid cloud network environment (GCP & Azure) and with offices distributed around the world.- Very good knowledge of the following solutions and technologies:Cisco Switches, Routers and Wireless Access Points, Cisco ACI, Ansible, Terraform, Jira.- Very strong customer-oriented mindset and attitude, experience in interacting with both internal and external customers.- Previous experience (1-3 years) in a similar role supporting the operations of a complex and highly critical network infrastructure within a financial environment. Additional Information:- The candidate should have minimum 5 years of experience in Wireless Technologies Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Analyze vendor invoices and create and process rebilled invoices,mapping billing rates, as well as identify discrepancies and opportunities for savings. Investigate telecom usage charges with the help of invoices and customer service representatives. Required Candidate profile Proficiency in Microsoft Excel required. Knowledge of Power Point and Word. Understanding of Primarily cloud service like AWS. Telecom Expense Management and/or Accounts Payable experience preferred. Perks and benefits Travel benefits. Paid sick leave. Gratuity.

Founded in 2004, NetBrain is the leader in no-code network automation. The ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention, and Protected Change Management. Over 2,500 of the world's largest enterprises and managed services providers leverage NetBrain's platform. NetBrain is seeking an enthusiastic, relationship-minded, and technically savvy individual to join as a Network Assessment & Observability Engineer on the Services Engineering Team. This role requires someone who is ready to assist customers in transforming their organizations by fostering a culture of no-code automation innovation. As a Network Assessment & Observability Engineer at NetBrain, you will play a crucial role in driving the adoption of the no-code automation platform within client accounts. By collaborating cross-functionally within customer organizations, you will establish relationships with engineers from L1 NOC Engineers to Senior Directors. Your responsibilities will include adapting corporate strategy, designing automation architecture, and leading ongoing automation development efforts. Utilizing excellent communication skills, you will provide leadership, training, and guidance to clients and engineers. Your consultative approach will involve evaluating client requirements, proposing solutions, and accelerating automation objectives. Collaboration with NetBrain sales account executives, customer success managers, NetBrain Automation Architects, and Technical Support is also essential. Key Responsibilities: - Utilize NetBrain's reverse engineering technology to discover any network's golden configurations and golden intents. - Develop automations using NetBrain for network assessments, breaking down the network in terms of features, network clusters, rules, and intents. - Architect and customize observability of customer network's critical infrastructure using automation. - Decode common network configurations and features into critical configurations and states. - Build and maintain an automated network assessment library. - Analyze customer's deployed network technology, design documents, and create automation solutions. - Train customer network engineers in using reverse engineering to assess and observe their networks. Qualifications: - Degree in a technical subject (STEM) or equivalent work experience, preferably in a partner/post-sales services or consultant role. - Minimum of 5 years experience as a Network Engineer in planning, designing, and optimizing customer networks through critical network assessments. - Expertise in one or more areas such as Routing & Switching (R&S), Wireless, Security, SD-WAN & Cloud Networking. - Experience in translating business requirements into technical solutions. - Knowledgeable and experienced in networking fundamentals. - Ability to work independently and as part of a team with little supervision and guidance. NetBrain welcomes all interested and qualified candidates to apply for employment opportunities. If you require accommodations in the application process due to a disability, please contact our People Team at people@netbraintech.com for assistance. NetBrain conducts holistic, individual background reviews to support all hiring decisions in compliance with applicable laws.,

You will be responsible for planning, designing, developing, and enhancing engineering solutions and services riding on network layers such as CDN, Enterprise, Ethernet, IP, Wireless, Mobile Broadband, etc. Your objective will be to provide efficient, secure, cost-effective, and differentiated services and solutions to customers in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT. You will own the process on different stages such as concept, design, testing, and implementation that will improve the performance and reliability of systems. This is a tactical role contributing to defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Your responsibilities will include identifying key engineering initiatives based on customer requirements, new applications, and services, and assessing technical/infrastructure feasibility with the products team. You will be involved in product evaluation, solution architecture designing and testing, and roll-out plan for existing and new services, including designing tools needed for the operation of these new services and systems. Gathering requirements, preparing architecture design, conducting technical & cost feasibility study, implementing, and resolving issues to meet timelines & customer requirements will also be part of your role. You will be responsible for developing, designing, and maintaining all systems including storage, load balancers, servers, and routers/switches. Developing tools to proactively monitor system aspects such as utilization of backbone, alerts taking place, supporting presales in solutioning, supporting service delivery, ongoing monitoring, and maintenance will be part of your responsibilities. Defining work process flow between different functions for new implementations, existing support, and tracking, defining parameters and guidelines with respect to tracking, data management for the NOC team, and evaluating and validating new technologies to improve customer satisfaction will also be key aspects of your role. Additionally, you will review escalations to support service assurance during service and system issues, define resolution mechanisms to prevent the recurrence of escalations, evaluate vendors for outsourcing requirements, engage with regulatory bodies to monitor and discuss compliances and requirements for existing and new services, review utilization and capacity trends along with sales forecast, and evaluate and plan infrastructure augmentation projects. Leading optimization and efficiency projects will also be one of your responsibilities. Desired Skill sets: - Experience in planning, designing, and implementing Network systems and engineering operations. - Experience and understanding of service provider & enterprise network operations.,

L2 engineer in Ahmedabad Job Description - Candidate needs to have enterprise level Infrastructure operations and deployment experience. Must have hands-on the core networking technologies including security too. A good communication skill is a must. Need to have end to end support and problem-solving attitude. Professional level certification - CCNP or similar would be an added advantage. Hands on experience on CISCO Nexus, ASR, Catalyst switches and routers, Firewalls, SD-WAN and wireless.

To be responsible for the management of both proactive and reactive incidents ensuring a professional and consistent delivery of quality services to our Customers Ensuring correct execution of Incident management process, accountable for the general procedure management, taking care that the required resources for incident resolution are engaged and the customer is informed appropriately about the progress To be responsible to take decisions on the best course of actions in the restoration of the service and direct customer expectations in agreement with CSMs and or Partner support teams Act as a point of contact for coordinating with other internal and external teams to resolve the key/complex operational issues that are impacting customer satisfaction (technical escalation) and for all problem records Effectively control the incident queue to ensure that all incidents are actioned in a timely and efficient manner Monitor the number and age of pending incidents to ensure timely incident resolution Review the daily dashboard report and initiate corrective action to resolve long pending incidents (more than 24, 48 hours) Strictly follow the escalation process for both internal functional and hierarchical and external management to ensure speedy restoration of the services Provide technical support to Service Desk specialist to help them solve complex issues, thereby helping them increase their knowledge levels To be available 24X7 in handling complex major and mission critical site incidents and BCP situation 24X7X365 (includes public holidays, off hours, weekends) on call basis if required as per roster To own and to prepare summary incident reports on critical/ complex/Major incidents suitable for internal and external management review Leading the "end-to-end" change management activities within a structured process framework Prioritizating & filtering the changes, basis on the urgency & impact of the change Gathering appropriate information based on the type of change Engaging the implementation entities for the execution of change Timely & Effectively updating the internal & external change tools Conduct post change implementation reviews to assess the performance of the change request Engage with implementation teams to instantly resolve failed/incorrectly implemented changes Ensuring correct execution of Incident management process, accountable for the general procedure management, taking care that the required resources for incident resolution are engaged and the customer is informed appropriately about the progress To be responsible to take decisions on the best course of actions in the restoration of the service and direct customer expectations in agreement with CSMs and or Partner support teams Act as a point of contact for coordinating with other internal and external teams to resolve the key/complex operational issues that are impacting customer satisfaction (technical escalation) and for all problem records Effectively control the incident queue to ensure that all incidents are actioned in a timely and efficient manner Monitor the number and age of pending incidents to ensure timely incident resolution Review the daily dashboard report and initiate corrective action to resolve long pending incidents (more than 24, 48 hours) Strictly follow the escalation process for both internal functional and hierarchical and external management to ensure speedy restoration of the services Provide technical support to Service Desk specialist to help them solve complex issues, thereby helping them increase their knowledge levels To be available 24X7 in handling complex major and mission critical site incidents and BCP situation 24X7X365 (includes public holidays, off hours, weekends) on call basis if required as per roster To own and to prepare summary incident reports on critical/ complex/Major incidents suitable for internal and external management review Leading the "end-to-end" change management activities within a structured process framework Prioritizating & filtering the changes, basis on the urgency & impact of the change Gathering appropriate information based on the type of change Engaging the implementation entities for the execution of change Timely & Effectively updating the internal & external change tools Conduct post change implementation reviews to assess the performance of the change request Engage with implementation teams to instantly resolve failed/incorrectly implemented changes To ensure the incident management practices are followed diligently , leading to excellent reviews and feedback from the customer ( CSAT) To ensure that customer SLAs are always met Service oriented with good customer service skills Good interpersonal, analytical and communication skills Good time management, and organisational skills Ability to carefully plan and co-ordinate work according to a demanding time schedule Flexibility in terms of working hours Willingness to work in shiftsand on call support 24/7 Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents and changes end to end Ability to build relationships with peer and management levels both with clients and the company management Excellent matrix management and Team Player Good understanding of Cisco routing and switching technology, SDx solutions, Security platforms and wireless technologies Multitasking and able to perform under pressure Proactive, self-motivated, and determined attitude Good understanding of incident and change process and ITIL best practices Ability to clearly articulate messages to a variety of audience Show knw Service Now Global Delivery & Operations

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 1 - Aware Tertiary -> Behavioral | Aptitude | Information Processing | 1 - Aware 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)