Cambium Networks delivers wireless communications that work for businesses, communities, and cities worldwide. Millions of our radios are deployed to connect people, places and things with a unified wireless fabric that spans multiple standards and frequencies of fixed wireless and Wi-Fi, all managed centrally via the cloud. Our multi-gigabit wireless fabric offers a compelling value proposition over traditional fiber and alternative wireless solutions. We work with our Cambium certified ConnectedPartners to deliver purpose-built networks for service provider, enterprise, industrial, and government connectivity solutions in urban, suburban, and rural environments, with wireless that just works. Check out our career opportunities at www.cambiumnetworks.com/careers. Full Stack Developer (3-7 Years Experience). About The Role :. Responsibilities:. Develop and maintain full-stack applications using MEAN (MongoDB, Express, AngularJS, NodeJS) stack or Golang. Golang framework with AWS cloud platforms experience preferred. Collaborate with cross-functional teams to design and develop new features. Write clean, efficient, and scalable code along with unit test cases. Excellent data analytics skills. Excellent problem-solving and debugging skills. Required Skills: . 3 to 7 years of hands-on experience in full-stack development using NodeJS + AngularJS or Golang + AngularJS. Develop server-side logic using Node.js and Express.js frameworks or Golang frameworks. Build user interfaces using Angular frameworks, including components, directives, and services. Implement responsive design principles to ensure optimal user experience across devices. Experience in designing and building scalable applications. Hands-on experience with AWS services (such as EC2, S3, Lambda, ECS, etc.). Participate in the entire development lifecycle, including requirement analysis, design, development, testing, deployment, and maintenance. Excellent problem-solving skills with an analytical mindset. Develop server-side logic using Node.js and Express.js frameworks. Familiarity with unit testing frameworks such as Jasmine, Mocha, or equivalent. The Cambium Networks Experience. What We Do. WE EMPOWER MILLIONS of people with wireless connectivity worldwide. We bring fixed wireless broadband and Wi-Fi solutions to network operators and broadband service providers but that™s not all we do. We are passionate about our mission, which is to provide affordable connectivity. Since our inception in October 2011, we have grown exponentially, shipping more than 10 million radios globally. Our Values. Growth & Profitability. Global Teamwork. Innovation & Edge. Make & Meet Commitments. Respect & Develop Our People. Serve Our Community. Life as a Cambium Employee. WE VALUE a working environment that inspires innovation, recognizes our individuality and fosters collaboration

Job Description This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Description RoleNetwork Engineer (Switches Routers & Wifi Controllers) LocationChennai Required Certification (If any)CCNA Computer systems and networks Experience3 to 6 Years Shiftyes Hybrid work (as per policy) Roles & Responsibilities Installing configuring and supporting network equipments including Routers Switches WAN accelerators DNS and DHCP Firewalls & Wireless Implementation & Troubleshooting experience on Cisco NAC solutions i.e. Cisco ISE (Authentication profiling Posturing). VPC MLAG VLAN Trunking VTP STP MST Ether-channels. Cisco Nexus Cisco ISR Juniper Arista Aruba Cisco 29XX 38XX 9XXX 6500 4500 Switches BGP OSPF EIGRP PBR Route Filtering Redistribution Summarization IP prefix-list and Static Routing. Strong knowledge on Wifi Controllers. troubleshooting packet capture analysis. Having good knowledge on technologies like SDWAN DNAC Python and Ansible network automation would be an added advantage. Take ownership of customer issues reported and see problems through to resolution. Support 24x7x365 organization with a willingness to work on rotational shifts and take up on-call responsibilities. Preferred CCNA/CCNP Good To Have Skills(mandate)Network Automation Wireless Must To Have Skills(mandate)Routing and Switching Wireless Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family 60239 (P) Cloud Infrastructure Local Role Name 6404 Network Engineer Local Skills 57853 Cisco Wireless Network Languages RequiredEnglish Role Rarity To Be Defined

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity Network Engineering. Fully competent in own area. Acts as a key contributor in a more complex critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.

Basic knowledge in Lan and fiber optic cabling UTP/STP cable crimping, laying Fiber optic cable laying CCTV, Wireless, etc device mounting on tower, wall, pole etc. IO Punching, cable dressing in network rack.

Experience: Minimum of 6+ years in software development, focusing on embedded systems. Hands on experience with Linux, Yocto BSP, ARM, and x86 architectures. Strong background in systemlevel programming for Linux and developing device drivers. Skills: Programming Languages: Proficiency in assembly language, C, C++. Embedded Systems Expertise: Development of device drivers for hardware interfaces such as USB, ATA, Video, Audio, Ethernet, CAN, NAND flash, NOR flash, DDR3/4, SDRAM, HDMI, PCI Express, SPI, and I2C. Knowledge of wireless technologies like 802.11, WiFi, Bluetooth, GPS, and cellular. Tools Methodologies: Familiarity with Agile/Scrum development methodologies. Experience with tools like spectrum analyzers, oscilloscopes, and JTAG debuggers. Processor Platforms: Extensive experience with ARM Power PC and x86 processor cores. Operating Systems: Proficiency in developing software for Linux with Yocto BSP platforms, Experience with Android is optional. ","KeyResponsibilities":" Responsibilities: Lead the design and development of software for 8, 16, 32, and 64bit processor platforms. Develop and optimize software in assembly language, C, C++ for

Company: NCR Atleos Job Title: Network Operations L2 Analyst Job Location: Mumbai, India Shifts: Rotational A Network Operations L2 Analyst plays a crucial role in maintaining and optimizing an organizations network infrastructure. Our company is growing rapidly and is searching for experienced candidates for the position of N etwork O perations L2 A nalyst. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. Key Responsibilities I mplement and support of the corporate network infrastructure. Key member of the team responsible for designing and developing scalable and highly available global network architectures to meet the firm s business needs. Participate in the design, setup and configuration of complex L2/L3 switch es. Maintain, create and update all network documentation and topology diagrams. S upport multiple datacenters consisting of Cisco Nexus LAN (L2/L3), Console switches , ASA firewalls, Cisco UCS Fabric Interconnects, Palo Alto firewalls, Cisco Wireless LAN Controllers , Aruba Device and other miscellaneous network appliances. Research, evaluate, maintain and perform Cisco IOS code upgrades for a global network infrastructure. Leverage multiple network monitoring tools to analyze network traffic patterns to proactively identify performance issues and account for capacity planning. Work with multiple vendors routinely for support, feature enhancement and design strategy when required . Responsible for managing and maintaining SD Wan networks. Full ownership of all WAN routers, configurations, QoS policies and ensuring stability of the network 24/7. Support manage and maintain all ISP Internet connectivity for the firm from multiple carriers with multiple links in multiple locations. Support, manage and maintain network monitoring system for the firm s global network. This includes network performance monitoring for WAN/LAN links, network nodes, alerting and response, network configuration management and compliance and IP address management. Support of the firm s global wireless infrastructure made up of all Cisco thin AP s and Cisco Wireless LAN Controllers. On a rotating basis, provide after hour coverage to respond to network related issues occurring either before or after support hours. When requested , attends IT meetings and scheduled teleconferences. Other duties and projects as assigned. Opportunity to embrace the position, exposure to the latest technologies and growth potential. Requirements 3 - 5+ years related work experience preferably in a professional services environment. Experience with Cisco Nexus L2/L3 switching technology. Protocols EIGRP, BGP, OSPF, HSRP, IPSEC, VPN, NAT, 802.1Q, 802.11, LACP, Spanning-tree, UDLD, BPDU, HTTP, HTTPS, DHCP, DNS. Experience with Cisco 4500, 3850, ASR/ISR routers and Nexus 7K/9K s. Must possess a thorough understanding of Network Infrastructure and security topology. IP telephony a plus Knowledge and/or experience configuring and supporting Cisco ASA firewalls. VPN, IPS/IDS and Palo Alto. Experience with Cisco wireless technology and LAN controllers. Any prior experience Cisco ACS, Radius, TACACS, Prime or ISE. Network monitoring tools ( SolarWinds , Site24x7 ), SNMP, Wireshark. Experience with Zscaler and/or F5 load balancers very desirable, web URL filtering is a plus but not required . Excellent written, oral and interpersonal communications skills. Ability to conduct research into network issues and products as required . Ability to communicate ideas in both technical and user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and creative problem-solving abilities. Able to prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Qualification Education: Bachelor s degree in IT / Computer Science or equivalent streams. Cisco certifications in Routing, switching and/or Wireless is an added advantage. Work Environment: This is a full-time position. Candidates must be ready to work 5 days a week from Mumbai office. Candidates should be ready to work in rotational schedules / shifts and supporting 24x7 operations.

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Job Summary: Cisco is seeking a dynamic and experienced TME (Technical Marketing Engineer) Team Leader to join our Wireless Team in Bangalore. The successful candidate will lead a team of 4+ TMEs, driving innovation and excellence in wireless (Wi-Fi), networking, AI/ML, and security projects. This role requires a seasoned professional with over 5-7 years of experience in the field. Cisco Wireless team is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will collaborate with forward-thinking engineers and excited customers to help ensure that we continue to have the best wireless product portfolio. You will develop excellent technical knowledge, deliver high-impact presentations, and have a passion for learning about and evangelizing AI/ML, security and wireless networking technology. Key Responsibilities: Lead and manage a team of 4+ TMEs, providing guidance, mentorship, and support. Oversee the development and execution of technical marketing strategies for wireless and networking products. Collaborate with cross-functional teams to integrate AI/ML and security features into our solutions. Drive the creation of technical content, including whitepapers, presentations, blogs, social media evangelism and demo videos. Represent Cisco at industry events, conferences, and customer meetings. Ensure the team stays updated with the latest industry trends and technologies. Foster a culture of innovation, continuous learning, and professional growth within the team. Partner with Product Managers, Engineering, QA and CTO team to help drive new innovations and field and partner enablement strategies Meet with customers and prospects, share our vision and understand their needs Support large deals, and increase TME engagement on sales opportunities Qualifications: Minimum 5-7 years of work experience in networking technology (ideally in Wireless) Deep understanding and familiarity with networking, AI/ML and Wi-Fi technologies Hands on experience in supporting, selling, or using WiI-Fi technologies Track record of motivating and driving large projects and large teams effectively Strong user insight with a deep desire to understand top customer problems Easily communicate complicated concepts to non-technical folks Entrepreneurial, can-do attitude with a strong sense of product quality Love solving technical problems in creative ways Deep passion for mentoring, coaching and growing people Bonus Points: Experience building and leading complementary teams BA/BS in EE or CS or a related technical field CWNA/CWNP/CCIE /wireless/security certifications Experience in application engineering, technical support, product testing, or QA Does this sound like youWe d love to hear from you! At Cisco, we challenge the status quo with the power of diversity, inclusion, and collaboration. By connecting different perspectives, we imagine new possibilities, inspire innovation, and unlock the full potential of our people. We are committed to building an employee experience that fosters appreciation, belonging, growth, and purpose for everyone. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Job Summary: Cisco is seeking a dynamic and experienced TME (Technical Marketing Engineer) Team Leader to join our Wireless Team in Bangalore. The successful candidate will lead a team of 4+ TMEs, driving innovation and excellence in wireless (Wi-Fi), networking, AI/ML, and security projects. This role requires a seasoned professional with over 5-7 years of experience in the field. Cisco Wireless team is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will collaborate with forward-thinking engineers and excited customers to help ensure that we continue to have the best wireless product portfolio. You will develop excellent technical knowledge, deliver high-impact presentations, and have a passion for learning about and evangelizing AI/ML, security and wireless networking technology. Key Responsibilities: Lead and manage a team of 4+ TMEs, providing guidance, mentorship, and support. Oversee the development and execution of technical marketing strategies for wireless and networking products. Collaborate with cross-functional teams to integrate AI/ML and security features into our solutions. Drive the creation of technical content, including whitepapers, presentations, blogs, social media evangelism and demo videos. Represent Cisco at industry events, conferences, and customer meetings. Ensure the team stays updated with the latest industry trends and technologies. Foster a culture of innovation, continuous learning, and professional growth within the team. Partner with Product Managers, Engineering, QA and CTO team to help drive new innovations and field and partner enablement strategies Meet with customers and prospects, share our vision and understand their needs Support large deals, and increase TME engagement on sales opportunities Qualifications: Minimum 5-7 years of work experience in networking technology (ideally in Wireless) Deep understanding and familiarity with networking, AI/ML and Wi-Fi technologies Hands on experience in supporting, selling, or using WiI-Fi technologies Track record of motivating and driving large projects and large teams effectively Strong user insight with a deep desire to understand top customer problems Easily communicate complicated concepts to non-technical folks Entrepreneurial, can-do attitude with a strong sense of product quality Love solving technical problems in creative ways Deep passion for mentoring, coaching and growing people Bonus Points: Experience building and leading complementary teams BA/BS in EE or CS or a related technical field CWNA/CWNP/CCIE /wireless/security certifications Experience in application engineering, technical support, product testing, or QA Does this sound like youWe d love to hear from you! At Cisco, we challenge the status quo with the power of diversity, inclusion, and collaboration. By connecting different perspectives, we imagine new possibilities, inspire innovation, and unlock the full potential of our people. We are committed to building an employee experience that fosters appreciation, belonging, growth, and purpose for everyone. Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications. Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements. 10+ years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed. Preferred Qualifications 10-18 years of industry experience working on BRM/ECE/PDC with good domain knowledge on Telecom Industry and Business Support System. Mandatory Skills: 1. More than 8+yrs of total experience working on Telecom domain on the configuration and release management of Oracle BSS product like BRM/ECE/PDC/OCOMC. 2. Hands on experience on Oracle BRM/ECE/PDC configuration management tools such as GIT, SVN etc and policies. 3. Good understanding on Branching, Merging releases, version control, posting releases to various environments including non-production and production envrionments. 4. Good to have experience on installation of Oracle BRM/ECE/PDC/OCOMC. 5. Good to have experience and knowledge on CNE concepts, dockers, kubernetes, understanding on helm chart updates, and knowledge on BRM/ECE CNE. Exposure to one of the configuration and release management tool like SVN, GIT, CVS etc. Exposure to any of defect tracking tool like Jira, Redmine etc.. Desirable Functional/Technical Skills: 1. Domain knowledge on Pre-paid, Post-paid Billing areas for Broadband/Wireless Voice/SMS/Data service provider. 2. Good problem solving, troubleshooting communication skills. 3 Should have customer-facing skills and should be able to drive workshops with the customer using Oracle tools, technologies, products, and methodologies. 4. Strong communication skills to deal with internal stakeholders, customers, and partners. 5. Willingness to Travel

- Hand on expertise in multi OEM Firewall, Switching and routing experiences, - Discover, design, execute, validate, and peer review complex change implementations related to datacentre IT network routing, switching and security technologies as per the organization standards. - Configuration and troubleshooting routing protocols -EIGRP, OSPF, BGP, and switching and security technologies. - Strong Knowledge in MPLS, Nexus. ASR, WLAN, LAN, WAN, DMVPN and other networking Technologies, Products. - Datacentre Change Implementation as per Businesses Units request, which include end to end connectivity between Remote, Cloud Datacentres. - Expertise in multi-cloud network design and implementation. - Good Communication/writing skills Networking - Primary: Routing and Switching, OSPF, BGP, Nexus 5000, 7000, 9000 Switches, MPLS, DMVPN, Brocade, Arista, Juniper, Dell Datacentre switches Security - Check point, Fortinet, Palo Alto, NSX Firewall, Cisco ISE, IPsec VPN, AnyConnect, Global Protect, Cisco ACS, ZScaler Wireless - Primary: Aruba Wireless Controller, Cisco ISE, Meraki, cisco Wireless, Cisco Prime SD-WAN - Cisco SD-WAN Cloud Networking - AWS or any other cloud

Key Responsibilities (Job Description): Your key responsibilities are, 1. Storage Infrastructure Design: Design and architect storage solutions that meet the organizations performance, scalability, and availability requirements. 2. Storage Implementation: Install, configure, and deploy storage systems, including SAN (Storage Area Network), NAS (Network-Attached Storage), and object storage platforms. 3. Data Migration: Plan and execute data migration projects, ensuring seamless movement of data between storage systems while minimizing disruption. 4. Storage Performance Optimization: Monitor storage performance and proactively optimize storage resources to meet performance demands. 5. Data Backup and Recovery: Design and implement data backup and recovery strategies to ensure data integrity and availability in case of system failures or disasters. 6. Storage Security: Implement and maintain storage security measures, including access controls, encryption, and data retention policies. 7. Capacity Planning: Analyze storage utilization and forecast future storage needs to facilitate capacity planning and avoid storage shortages. 8. Troubleshooting and Issue Resolution: Diagnose and resolve storage-related issues, such as disk failures, connectivity problems, or performance bottlenecks. 9. Storage Monitoring: Set up and maintain storage monitoring systems to promptly identify and address potential storage-related problems. 10. Documentation: Maintain comprehensive documentation of storage configurations, procedures, and policies. 11. Collaboration: Collaborate with cross-functional teams, including IT, network, and application teams, to ensure seamless integration and support for data storage solutions. 12. Vendor Management: Work with storage hardware and software vendors to procure storage equipment, obtain technical support, and stay updated on the latest storage technologies. Key Performance Measures and KPIs Storage Incident Resolution Time: Target: Measurement: Average time taken by the specialist to resolve storage-related incidents reported by users or monitoring systems. Storage Availability: Target: >99.9% Measurement: Percentage of time the storage systems are operational and available to users without interruptions or downtime. Storage Security Compliance: Target: >95% Measurement: Percentage of storage devices and configurations compliant with security policies and industry standards. First-Time Fix Rate (FTFR): Target: >90% Measurement: Percentage of storage issues resolved by the specialist during the initial support interaction without escalations or rework. Storage Performance Optimization: Target: 90% IOPS target Measurement: Metrics like latency and IOPS (Input/Output Operations Per Second) to indicate storage system responsiveness and performance. Data Recovery Time: Target: Measurement: Average time taken to restore data from backups or snapshots in case of data loss or system failure. Storage Capacity Utilization: Target: Measurement: Percentage of storage capacity utilization to ensure optimal resource allocation and avoid storage shortages. Change Management Compliance: Target: >95% Measurement: Percentage of storage-related changes that comply with established change management processes and policies. Documentation Completeness: Target: >90% Measurement: Percentage of storage-related documentation completeness, including configurations and procedures. Customer Satisfaction (CSAT) Score: Target: >4.5 out of 5 Measurement: Average score from customer satisfaction surveys or feedback related to storage support provided by the specialist. Storage Troubleshooting Efficiency: Target: Measurement: Average time taken by the specialist to troubleshoot and diagnose storage-related issues. Training and Development: Target: >20 hours per year Measurement: Number of training hours attended by the specialist to enhance their storage skills and knowledge. Storage Downtime: Target: Measurement: Total hours of storage system downtime experienced within a specified period. Vendor Relationship Management: Target: >90% satisfaction Measurement: Vendor satisfaction surveys or feedback related to interactions with storage hardware and software vendors. o Organizational Process Adherence Timesheet Filling Timely Applying leaves Attendance Discipline o Skill Enablement KT Sessions Certifications as per requirement Key Decision Pointers (capture any decision-making authority, if any) This role is an individual contributor role. Mandated Certifications in the role: NetApp Certified Storage Associate (NCSA), Dell EMC Storage Administration or any relevant certification Linked Career Roles Storage Specialist to Team Lead Through learning and certifications, Internal Job Rotations available across the organization. Background: Education: o Bachelor s degree in computer science, Information Technology, or a related field. o Associate degree or Diploma in Computer Networking, Storage Administration, data management Experience: o 5 to 7 years Storage Administration Experience or as per requirement o Experience in configuring and managing network devices, including routers, switches, firewalls, load balancers, and wireless access points. o Proficiency in network monitoring and troubleshooting tools. o Knowledge of network security principles and best practices. o Familiarity with virtualization and cloud networking concepts (e.g., VMware NSX, AWS VPC, Azure Networking) is advantageous. o Excellent problem-solving and analytical skills to identify and resolve complex network issues. o Strong communication and teamwork skills to work effectively with colleagues and stakeholders. o Ability to work under pressure, prioritize tasks, and meet project deadlines. Technical Skills Strong understanding of storage technologies, such as SAN, NAS, RAID, and object storage. Experience with storage area network fabric technologies, including Fiber Channel and iSCSI. Knowledge of storage virtualization and software-defined storage concepts. Proficiency in storage management tools and software, such as EMC Unity, NetApp On Command, or similar. Familiarity with data backup and recovery solutions, including tape libraries, disk-based backups, and cloud-based backup services. Understanding of data deduplication, compression, and data lifecycle management. Knowledge of storage security principles and best practices. Excellent problem-solving and analytical skills to diagnose and resolve storage-related issues. Strong communication and teamwork skills to work effectively with colleagues and stakeholders. Ability to work under pressure, prioritize tasks, and meet project deadlines. Functional o Should have Handson experience in Tools like, JIRA, Service Now or any other customer tools. o related scripting languages and integration, and/or orchestration tools such as: Python, Perl, Ansible, Microsoft Power BI, Spectrum Protect, Splunk. Behavioural/Soft Skills o Excellent communication skills, both written and verbal, to interact with users and convey technical information clearly. o Ability to work under pressure and handle multiple support requests simultaneously. Leadership Self-Motivated, Customer Handling, Able to Prioritize the task, Drive Knowledge sharing sessions, Continuous learning, and Advanced Certifications (as per job requirements // self-development)

Job Description Title: Associate/ Senior Associate Location: Bangalore Eurofins is seeking a friendly, enthusiastic, self-motivated individual to be responsible for supporting the technical needs our customers across North America which includes but is not limited to troubleshooting and resolving customer hardware, software, printing and general network connectivity issues. Support ranges from simple How To questions, to complex technical issues. This position requires a high degree of customer service, emotional intelligence, empathy and listening skills. It also requires the ability to fully capture all issues thoroughly in writing. Support includes hardware, software, printing and general network connectivity issues. Service Desk monitors the progress of all incidents/requests until closure (End-to-End Management). Service Desk is also instrumental in handling outages and keeping our customers informed. The responsibilities of this position periodically change and therefore, each Service Desk teammate must be open-minded and be considered a change agent. Responsibilities: Maintain the highest possible level of customer service Act as a role model for your peers Be the first point of contact for customers seeking assistance via phone, email, chat, or possibly in person Create tickets for every issue you work on Thoroughly document all tickets for all work performed Attach knowledge used to each ticket Attempt to resolve all customer questions or issues at that first point of contact Update all tickets in a timely manner Maintain Service Level Agreements (SLA) for all ticket types Search for and utilize knowledge for all support issues using all resource available which may include knowledge base documents, subject matter experts, email, chat, SharePoint, vendor websites, Microsoft and other forums and especially, Google search Remote into end user devices whenever possible to help identify root cause and solve customer issues more quickly as well as creating teachable moments for customers Computer technician - Assist with remote installing and/or general support of laptops, desktops, printers, monitors, mice, keyboards, cabling, docking stations, peripherals, cell phones and other end user technologies. Work with vendors to support our customers with installation, maintenance or support of instruments, special devices, balances and other equipment used by our laboratories Submit service requests with vendor(s) as needed for hardware/software repairs Support for File-Xchange, Bomgar, Remote Desktop, 2-Factor systems such as Symantec VIP and MS Authenticator, McAfee Enterprise products, Security Applications, Microsoft Office applications, Adobe applications and so much more Operating System Support - Windows 10 11 Microsoft O365 Support - Including Office, Visio, Project, Azure, Intune, Teams, etc. Troubleshooting device connectivity, access and security Troubleshooting basic Bitlocker and encryption issues General Active Directory Use - Resetting passwords, unlocking accounts, setting up home drives, adding, removing or creating security groups, adding or removing computer accounts, etc. PC/Laptop Imaging - Utilizing MECM and other imaging tools, assist with remote imaging of laptops, desktops and instrument PC s General Networking - Troubleshooting network connectivity issues for both Ethernet and Wireless. Cisco and/or Jabber phone systems - Basic knowledge for setting up numbers, changing user display names, setting up voicemail boxes and related Printing Support - Adding or removing printers from a print server, troubleshooting printing issues for our customers, installing and configuring both network and local printers, setting up address books, updating passwords on shared printing accounts, troubleshooting failed print jobs and other printing issues Act as a mentor for your peers - Assisting them with their tickets, helping them search for knowledge, assisting with their documentation, guiding them towards solutions and/or verifying Assignment Groups prior to dispatch Assist with the onboarding and training of new employees Reviewing and assigning tickets Reviewing misdirected tickets and/or customer complaints Look for and make recommendations for process improvements and efficiencies Report to your group leader all issues that could significantly impact the business Develop training materials, curriculum and provide training as requested Work on or run special projects as assigned Knowledge document development - Create written step by step documentation, submitting them as Drafts into the SN Knowledgebase, updating and/or retiring knowledge, etc. Create templates for self and teammates to aid with streamlining support Teach others how to write knowledge documents, templates and related Occasionally schedule, run or manage meetings, huddles and related Identify and manage outages or other high call volume situations - Inform peers, managers, create templates on the fly for completing the incident form, create notices for the Service Portal, add/remove messages on the call center IVR system, etc. Run reports, develop reports and manage dashboards as needed Act as a technical lead providing advanced support to teammates, managers, customers, project teams and more for everything Occasionally review resumes and make recommendations Maintain a calm and composed attitude when tensions are high Meet or exceed all performance metrics for this role Occasional travel 24/7 support with night and weekend support. Provide occasional on-call support Other duties as assigned Skills and Relevant Experience: Bachelors Degree 1-6 yr. of Service Desk support w/increasing responsibilities 1-6 yr. of Knowledge Management experience with creating, updating and maintaining knowledge articles and libraries 1-6 yr. of ServiceNow or other incident tracking tools Intermediate knowledge of ITIL concepts: Incident, Request, Problem, Knowledge, Configuration and Change management. Major Incident, outages, Dashboards, reporting, parent/child, etc. 1-6 yr. of computer technician/repair - Repair/replacement/support of PC, laptops, UPS s, racking network equipment, printers, phones and other general IT equipment 1-6 yr. of Windows 10/Windows 11 technical support solving issues: drivers, certificates, group policies, permissions and How To questions. 1-6 yr. of MS O365 support - Including Project, Teams, Visio, Azure, Intune, SharePoint and web apps Must be a master at searching for knowledge to troubleshoot complex technical issues as well as unfamiliar applications (Google, Microsoft forums, vendor websites, etc.) Knowledge and ability to remotely install and/or support/triage computers, laptops, printers, peripherals, etc. Able to diagnose and creatively find information in order to resolve issues when there may not be any written instructions Ability to remotely support all customer needs and respond appropriately when additional assistance is needed Knowledge and ability to remotely install and/or support/triage computers, laptops, printers, peripherals, etc. Knowledge of using PowerShell and related scripts Knowledge and understanding of Active Directory Knowledge and understanding of networking concepts: TCI/IP, Vlan s, Ethernet, wireless, routers, switches, firewalls, connectivity, racking equipment, cabling Knowledge of Servers: file servers, print servers and application services Knowledge of Home Drives, setting up network shares, setting permissions within AD for file shares and related Basic knowledge of Bitlocker and file encryption Knowledge of Cisco and Jabber phone systems, usage and configuration of phone numbers, voicemail boxes and related Advanced written communication skills - Able to write in complete sentences, paragraphs and organize thoughts as well as fully document ticket notes accurately describing the Who, What, Where, When, Why, How, etc. Verbal communication skills - Able to accurately convey information, concepts, ideas and more to/with customers, peers, managers, business owners, etc. Must be very well organized and able to prioritize work including staying current with your inbox, ETQ trainings/readings, Learning Center assignments, etc. Ability to multi-task (projects, tickets, tasks, etc.) Ability to work independently with little management oversight Must be willing to spend time for continuous self-education and improvement Conflict resolution - Very strong ability to recognize possible conflict with customers, peers, management or others and work towards compromise and resolution Have an understanding that everyone is your customer Possess an attention to detail and follow through High level of professionalism and the ability to maintain confidentiality Ability to lift 25lbs NOTE : Responsibilities and required skills will increase with each job title Other Qualifications Considered: HDI Desktop Support Technician Certification (or equivalent) HDI Technical Support Professional Certification (or equivalent) ITIL 4 Foundations A+, Network+, Security+, Fundamentals+ Azure Microsoft Microsoft MCP and/or MTA Microsoft 365 Intune, SSCM/MECM

Experience: 4-8 Years Design and develop software on Access point for our market verticals Contribute to functional specifications and product definitions Design/Develop software independently and rapidly in an Agile environment Develop unit test strategy/programs for software that you develop Strong desire to learn new tools and technology is an absolute must Skills and Experience: Bachelors or graduate degree in computer science or engineering. Excellent written, verbal, and interpersonal communication skills. 5+ year of experience in embedded software development. Experience with Wireless networks products. Good knowledge of 802.11 WLAN protocols , network technology, Wi-Fi /TCPIP stack/L2 Switching/L3 Routing etc In-depth understanding of Linux operating systems and embedded software development Expert programming knowledge in C/C+. Ability to be productive in flexible and dynamic work environment. Strong analytical and problem-solving skills Self-motivated and proactive with demonstrated creative and critical thinking capabilities. Experience with Agile development process Automated testing using Pytest Preferred Experience: 802.11 WLAN protocols. Network technology, TCPIP stack/L2 Switching/L3 Routing etc. Expert programming knowledge in C/C+. A quick learner with excellent communication skills Tenacious in your approach to problem solving Highly productive with minimal supervision Eager to learn, adopt the latest technologies and best practices in your field

Roles and Responsibilities: Experience: 8-13 Years Design and develop software on Access point for our market verticals Contribute to functional specifications and product definitions Design/Develop software independently and rapidly in an Agile environment Develop unit test strategy/programs for software that you develop Strong desire to learn new tools and technology is an absolute must Skills and Experience: Bachelors or graduate degree in computer science or engineering. Excellent written, verbal, and interpersonal communication skills. 8+ year of experience in embedded software development. Experience with Wireless networks products. Good knowledge of 802.11 WLAN protocols , network technology, Wi-Fi /TCPIP stack/L2 Switching/L3 Routing etc In-depth understanding of Linux operating systems and embedded software development Expert programming knowledge in C/C+. Ability to be productive in flexible and dynamic work environment. Strong analytical and problem-solving skills Self-motivated and proactive with demonstrated creative and critical thinking capabilities. Experience with Agile development process Automated testing using Pytest Preferred Experience: 802.11 WLAN protocols. Network technology, TCPIP stack/L2 Switching/L3 Routing etc. Expert programming knowledge in C/C+. A quick learner with excellent communication skills Tenacious in your approach to problem solving Highly productive with minimal supervision Eager to learn, adopt the latest technologies and best practices in your field

STARTEK is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey Communicating with upper management to develop strategic operations goals Developing strategic long-range plans to achieve strategic objectives Creating and managing the organizations fiscal operating and capital budget and expenses Monitoring operational performance of both internal and external service providers Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans Providing a workplace setting that is conducive to productive work Monitoring occupant satisfaction Monitoring construction and renovation projects Monitoring performance metrics Receiving and responding to approvals and notifications

STARTEK is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey Communicating with upper management to develop strategic operations goals Developing strategic long-range plans to achieve strategic objectives Creating and managing the organizations fiscal operating and capital budget and expenses Monitoring operational performance of both internal and external service providers Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans Providing a workplace setting that is conducive to productive work Monitoring occupant satisfaction Monitoring construction and renovation projects Monitoring performance metrics Receiving and responding to approvals and notifications

As per market standards Job Type Full-time Date Posted March 2nd, 2025 Hands and Feet Support at N Consulting Ltd at N Consulting Ltd Activity Dates:08th March No.of Engineers required: 2 Location: Abidjan Scope of Work Tasks to be Covered 1 Build Phase Pre-Installation Activities: Verify Validate the Bill of Materials (active passive components). Receive and Inspect network equipment (switches, APs, controllers, firewalls). Rack and Stack devices in designated positions as per the layout plan. Cable Management: Identify and label network cables for installation. Power Setup: Verify available PDU sockets and install redundant power sources if required. Provide Console Access for Infosys remote engineers to configure the devices. 2 Cutover Phase Installation Migration Activities: Physically replace install network devices , including: Switches (Core, Distribution, and Access Switches) Wireless Access Points (Ceiling/Wall Mounted) Gateway Controllers Firewalls Cable Patching: Perform inter-rack intra-rack patching with copper and fiber cables. Ensure neat dressing and labeling of cables inside the racks. Swapping Connections: Migrate endpoint connections from old to new switches. Testing: Conduct power-on and connectivity tests for all installed devices. User Acceptance Testing (UAT): Work with on-site contacts to verify device functionality. Document Installation Spare Materials: Submit a list of installed devices and leftover materials. Take Before After Photos of racks, patch panels, and cabling.

What Youll Do Provide support for Laptops, printers, and basic MS teams phone support. Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools. Technical Support tools / OS Imaging: VNC, VPN / SCCM Handling MS teams telephony related issues Troubleshooting domain connectivity and outlook related issues MacBook configuration, support. Support for mobile devices - android and iOS, proficiency in MDM tool Installing and support for printers, VC equipments, zoom equipments, board room setup. Web conferencing applications support zoom, skype, WebEx, MS Teams Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Level 1 troubleshooting for LAN, wireless connectivity. Supporting the roll-out of new applications and softwares. Setting up new user accounts and profiles and dealing with password issues. Handling File server and file share access and related issues. Troubleshooting ZS Application related issues. Provide support for data center maintenance activity. Monitoring email alerts and work with other teams to solve the problems. Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management. Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipments inventories. Rapidly establishing a good working relationship with users, vendors, and other professionals. Flexible with work timings and shifts. Travel as needed by projects. What Youll Bring BS/BE with record of high academic achievement. A+ certification or Microsoft Certified Systems Administrator Eagerness to contribute in a team-oriented environment Ability to work methodically and analytically in a quantitative problem-solving environment. Excellent leadership, communication, and organizational skills Strong customer service skills

Title: Associate/ Senior Associate Location: Bangalore Eurofins is seeking a friendly, enthusiastic, self-motivated individual to be responsible for supporting the technical needs our customers across North America which includes but is not limited to troubleshooting and resolving customer hardware, software, printing and general network connectivity issues. Support ranges from simple How To questions, to complex technical issues. This position requires a high degree of customer service, emotional intelligence, empathy and listening skills. It also requires the ability to fully capture all issues thoroughly in writing. Support includes hardware, software, printing and general network connectivity issues. Service Desk monitors the progress of all incidents/requests until closure (End-to-End Management). Service Desk is also instrumental in handling outages and keeping our customers informed. The responsibilities of this position periodically change and therefore, each Service Desk teammate must be open-minded and be considered a change agent. Responsibilities: Maintain the highest possible level of customer service Act as a role model for your peers Be the first point of contact for customers seeking assistance via phone, email, chat, or possibly in person Create tickets for every issue you work on Thoroughly document all tickets for all work performed Attach knowledge used to each ticket Attempt to resolve all customer questions or issues at that first point of contact Update all tickets in a timely manner Maintain Service Level Agreements (SLA) for all ticket types Search for and utilize knowledge for all support issues using all resource available which may include knowledge base documents, subject matter experts, email, chat, SharePoint, vendor websites, Microsoft and other forums and especially, Google search Remote into end user devices whenever possible to help identify root cause and solve customer issues more quickly as well as creating teachable moments for customers Computer technician - Assist with remote installing and/or general support of laptops, desktops, printers, monitors, mice, keyboards, cabling, docking stations, peripherals, cell phones and other end user technologies. Work with vendors to support our customers with installation, maintenance or support of instruments, special devices, balances and other equipment used by our laboratories Submit service requests with vendor(s) as needed for hardware/software repairs Support for File-Xchange, Bomgar, Remote Desktop, 2-Factor systems such as Symantec VIP and MS Authenticator, McAfee Enterprise products, Security Applications, Microsoft Office applications, Adobe applications and so much more Operating System Support - Windows 10 & 11 Microsoft O365 Support - Including Office, Visio, Project, Azure, Intune, Teams, etc. Troubleshooting device connectivity, access and security Troubleshooting basic Bitlocker and encryption issues General Active Directory Use - Resetting passwords, unlocking accounts, setting up home drives, adding, removing or creating security groups, adding or removing computer accounts, etc. PC/Laptop Imaging - Utilizing MECM and other imaging tools, assist with remote imaging of laptops, desktops and instrument PC s General Networking - Troubleshooting network connectivity issues for both Ethernet and Wireless. Cisco and/or Jabber phone systems - Basic knowledge for setting up numbers, changing user display names, setting up voicemail boxes and related Printing Support - Adding or removing printers from a print server, troubleshooting printing issues for our customers, installing and configuring both network and local printers, setting up address books, updating passwords on shared printing accounts, troubleshooting failed print jobs and other printing issues Act as a mentor for your peers - Assisting them with their tickets, helping them search for knowledge, assisting with their documentation, guiding them towards solutions and/or verifying Assignment Groups prior to dispatch Assist with the onboarding and training of new employees Reviewing and assigning tickets Reviewing misdirected tickets and/or customer complaints Look for and make recommendations for process improvements and efficiencies Report to your group leader all issues that could significantly impact the business Develop training materials, curriculum and provide training as requested Work on or run special projects as assigned Knowledge document development - Create written step by step documentation, submitting them as Drafts into the SN Knowledgebase, updating and/or retiring knowledge, etc. Create templates for self and teammates to aid with streamlining support Teach others how to write knowledge documents, templates and related Occasionally schedule, run or manage meetings, huddles and related Identify and manage outages or other high call volume situations - Inform peers, managers, create templates on the fly for completing the incident form, create notices for the Service Portal, add/remove messages on the call center IVR system, etc. Run reports, develop reports and manage dashboards as needed Act as a technical lead providing advanced support to teammates, managers, customers, project teams and more for everything Occasionally review resumes and make recommendations Maintain a calm and composed attitude when tensions are high Meet or exceed all performance metrics for this role Occasional travel 24/7 support with night and weekend support. Provide occasional on-call support Other duties as assigned Skills and Relevant Experience: Bachelors Degree 1-6 yr. of Service Desk support w/increasing responsibilities 1-6 yr. of Knowledge Management experience with creating, updating and maintaining knowledge articles and libraries 1-6 yr. of ServiceNow or other incident tracking tools Intermediate knowledge of ITIL concepts: Incident, Request, Problem, Knowledge, Configuration and Change management. Major Incident, outages, Dashboards, reporting, parent/child, etc. 1-6 yr. of computer technician/repair - Repair/replacement/support of PC, laptops, UPS s, racking network equipment, printers, phones and other general IT equipment 1-6 yr. of Windows 10/Windows 11 technical support solving issues: drivers, certificates, group policies, permissions and How To questions. 1-6 yr. of MS O365 support - Including Project, Teams, Visio, Azure, Intune, SharePoint and web apps Must be a master at searching for knowledge to troubleshoot complex technical issues as well as unfamiliar applications (Google, Microsoft forums, vendor websites, etc. ) Knowledge and ability to remotely install and/or support/triage computers, laptops, printers, peripherals, etc. Able to diagnose and creatively find information in order to resolve issues when there may not be any written instructions Ability to remotely support all customer needs and respond appropriately when additional assistance is needed Knowledge and ability to remotely install and/or support/triage computers, laptops, printers, peripherals, etc. Knowledge of using PowerShell and related scripts Knowledge and understanding of Active Directory Knowledge and understanding of networking concepts: TCI/IP, Vlan s, Ethernet, wireless, routers, switches, firewalls, connectivity, racking equipment, cabling Knowledge of Servers: file servers, print servers and application services Knowledge of Home Drives, setting up network shares, setting permissions within AD for file shares and related Basic knowledge of Bitlocker and file encryption Knowledge of Cisco and Jabber phone systems, usage and configuration of phone numbers, voicemail boxes and related Advanced written communication skills - Able to write in complete sentences, paragraphs and organize thoughts as well as fully document ticket notes accurately describing the Who, What, Where, When, Why, How, etc. Verbal communication skills - Able to accurately convey information, concepts, ideas and more to/with customers, peers, managers, business owners, etc. Must be very well organized and able to prioritize work including staying current with your inbox, ETQ trainings/readings, Learning Center assignments, etc. Ability to multi-task (projects, tickets, tasks, etc. ) Ability to work independently with little management oversight Must be willing to spend time for continuous self-education and improvement Conflict resolution - Very strong ability to recognize possible conflict with customers, peers, management or others and work towards compromise and resolution Have an understanding that everyone is your customer Possess an attention to detail and follow through High level of professionalism and the ability to maintain confidentiality Ability to lift 25lbs NOTE : Responsibilities and required skills will increase with each job title Other Qualifications Considered: HDI Desktop Support Technician Certification (or equivalent) HDI Technical Support Professional Certification (or equivalent) ITIL 4 Foundations A+, Network+, Security+, Fundamentals+ Azure Microsoft Microsoft MCP and/or MTA Microsoft 365 Intune, SSCM/MECM

Job Description: 5-7 Years of expertise in designing, implementing, administering, and troubleshooting network and IP telephony infrastructure devices, including firewalls, routers, switches, CUCM, PBX etc. 2-3 Years of experience in team handling or Manager level B. E/BSC/BCS or equivalent Valid CCNP certification Hands-on experience in network systems and troubleshooting Hands-on experience (L2/L3) in Router, Switches, CUCM/IP telephony) Good knowledge of network environment (LAN, WAN, WiFi, routers, switches, in large networks) Good knowledge of Network communication (Ethernet, TCP/IP, SDWAN, VPN etc, ) Worked on Firewall and having detail knowledge on enterprise security Knowledge of inventory management Ability to lead team-building initiatives Job Responsibilities: Seeking a skilled, dedicated and proactive assistant Network Manager with strong interpersonal and Technical skills to operate a large-scale LAN/WAN network and telecom (IP telephony) infrastructure deployed across India. Participate in network design and implementation for operation and project work. Need to participate in passive and active material technical evaluation and comparisons. Assist team and provide network support across pan India locations. Assist team to install, configure and support network (wired and wireless) and telecom (PBX/CUCM/IP Telephony) equipment. Coordinate with vendors, partners, and service provider s internal and external stakeholders. Provide network support to users. Develop and monitor policies for the use of network resources. Implement and manage disaster recovery and back up. Evaluate and recommend security, network improvements and system upgrades. Monitor network (wired and wireless) to ensure optimal performance. Create and maintain network users/permissions. Test release of products to minimize user impact and ensure compatibility. Create technical support documentation. Meet regularly with senior managers/Team to develop and report on strategic plans for team objectives Fill in for senior managers as needed, oversee budgets, and coordinate schedules, inventory, and supplies Monitor customer and client satisfaction and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to senior managers Set daily employee objectives and schedules to achieve and exceed company productivity and better performance Define best practices under the guidance of Manager. Support and maintain hardware and software infrastructure according to best practices. Platforms includes routers, switches, firewalls, load balancers etc. Diagnose problems and solve issues, often under time constraints. Hands on to resolve critical issues in limited time Assist in the development of guidelines and procedures for administration and security best practices; Provide network documentation Monitor network usage, proactively anticipate problems and suggest solutions Work in an agile environment.

Inventory Management - In-depth knowledge of Inventory and components for building Telecom Inventory. Should have worked on Inventory creation for a minimum period of 2-3 years for both Voice and Data service. Good knowledge on Vendor portal for various global Telecom vendors. Should be able to work as an individual contributor. Should have experience on client engagements. Good knowledge on Vendor reports and CSRs. Good Communication is must. Good understanding on Telecom products and services. Additional knowledge of Wireless is a plus Location: Remote- Delhi / NCR,Bangalore/Bengaluru,Hyderabad/Secunderabad,Chennai,Pune,Kolkata,Ahmedabad,Mumbai