Account Manager - Manufacturing, Warehousing & Logistics RUCKUS Networks

8.0 - 12.0 years

0 Lacs

uttar pradesh

On-site

As an Account Manager in the manufacturing, warehousing, and logistics sectors at RUCKUS Networks, your primary responsibility will be to drive growth in the North of England. You will play a crucial role in expanding the company's presence in industries where reliable and scalable connectivity is of utmost importance. Working closely with channel partners and internal teams, you will customize solutions to enhance operational efficiency, minimize downtime, and support digital transformation initiatives. Your key responsibilities will include: - Developing and implementing a territory strategy that caters to the specific requirements of manufacturing and logistics clients. - Establishing and nurturing strong relationships with key decision-makers, ranging from IT managers to operations executives. - Identifying and cultivating new business opportunities through a consultative and value-based sales approach. - Collaborating with partners to provide comprehensive solutions that improve warehouse automation, asset tracking, and real-time data visibility. - Maintaining precise forecasts and pipeline management utilizing Salesforce and MEDDICC methodologies. - Delivering impactful presentations to both technical and non-technical stakeholders. To excel in this role, you should possess: - A minimum of 8 years of experience in sales or technical sales, preferably within manufacturing, logistics, or industrial settings. - Proficiency in IP networking, wireless infrastructure, and enterprise connectivity solutions. - Demonstrated ability to sell intricate solutions and communicate return on investment to operational and executive audiences. - Experience in working with channel partners and navigating extended sales cycles. - Self-motivation, exceptional time management skills, and autonomy. - Knowledge of key performance indicators relevant to supply chain performance and digital transformation initiatives.,

Posted 1 day ago

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Desktop Support Specialist Soffit Infrastructure Services (P) Ltd

3.0 - 7.0 years

0 Lacs

karnataka

On-site

The Desktop Support Specialist is responsible for managing end-user devices effectively and efficiently within the organization. This role involves addressing hardware, software, and network issues to ensure smooth operations. The ideal candidate will have a strong background in Windows, Linux, and MAC OS environments and will collaborate with remote teams to support network and security devices. Excellent troubleshooting skills, strong organizational abilities, and a commitment to maintaining high service levels are essential for this position. End User Device Management: - Address and resolve hardware, operating system, and software issues on computer systems with minimal disruption to end users. - Provide support for office applications and basic business tools, including authentication via Active Directory. - Manage and troubleshoot LAN, Internet, VPN, IP/Soft Phones to ensure reliable connectivity and access for end users. - Configure and support security tools such as firewalls, antivirus, Data Loss Prevention (DLP), and VPNs on client devices. - Configure and troubleshoot peripherals like printers and scanners. - Conduct scheduled proactive activities, including patching and updates to ensure secure and up-to-date systems. - Assist in the configuration and management of client-side backup solutions. Operating System Support: - Provide comprehensive support for Windows 10 and 11, including installation, configuration, and troubleshooting. - Offer support for Linux and MAC OS environments to optimize operating systems for end-user performance. Vendor Coordination: - Coordinate with various OEMs and vendors for the configuration, management, and maintenance of hardware and software solutions. Application Infrastructure Support: - Provide client-side support for application infrastructure, including email and office applications. Experience with O365 is an added advantage. Documentation & Asset Management: - Maintain a definitive library for operating systems, applications, product guides, and device firmware. - Update and manage configuration documents regularly. - Maintain an accurate inventory of assets using the IT Asset Inventory Management tool. Service Level Agreement (SLA) Management: - Ensure all SLAs are met and escalate issues timely when necessary. - Report and manage all incident, service, and change requests using the helpdesk tool. - Provide after-hours support in emergencies and participate in occasional weekend maintenance activities. Remote Team Coordination: - Work in coordination with remote teams to provide onsite support for network and security devices, firewall, IPsec & SSL VPN management, switching, and wireless infrastructure. Required Skills and Qualifications: - Excellent troubleshooting skills with a proven track record in resolving technical issues efficiently. - Proven experience as a computer technician or in a similar IT support role. - Exceptional organizing and time-management skills to handle multiple tasks simultaneously. - Strong communication abilities, both written and verbal, to interact effectively with end-users and team members. - Proficiency in Windows 10 & 11 operating systems, experience with Linux OS management, familiarity with MAC OS management. - Skilled in managing LAN (Wired & Wireless) networks and ability to generate and maintain detailed reports.,

Posted 3 days ago

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