611 Wipro Jobs - Page 7

Support Role at Teleperformance : Job Title: Customer Support Executive International Voice (Permanent Work From Home) Company: Teleperformance Job Type: Full-Time (Remote) Experience Required: Minimum 6 Months in International Voice Process Salary: Up to 5 LPA Working Days: 5 Days a Week (Rotational Shifts) Job Description: Teleperformance is hiring experienced professionals for a Permanent Work From Home role in International Voice Customer Support . If you have prior experience handling international customers and seek a stable, remote opportunity with a global BPO leader, apply now! Roles and Responsibilities: Handle inbound/outbound calls from international customers. Resolve queries and provide accurate information in a timely manner. Maintain high customer satisfaction with excellent service delivery. Adhere to company guidelines and quality metrics. Eligibility Criteria: Minimum 6 months of experience in an International Voice Process is mandatory. Excellent verbal communication skills in English. Must have a personal laptop/desktop and high-speed internet connection . Comfortable with rotational shifts and week offs . Immediate joiners preferred. Work Requirements: Quiet and professional work-from-home setup. Laptop/Desktop with Windows 10 or above and antivirus installed. Broadband connection with minimum 30 Mbps speed. Perks & Benefits: Permanent Remote Work Fixed Salary up to 5 LPA 5 Days Working with 2 Rotational Week Offs Growth and Learning Opportunities in a Global Organization How to Apply: Apply now via Naukri.com

Heres a professional Job Description (JD) for your requirement at IntouchCX: Job Title: International Voice & Chat Process Executive Company: IntouchCX Location: Hyderabad (Work from Office) Experience Required: Minimum 6 months in International Voice or Chat Process Job Type: Full-Time Working Days: 5 Days a Week (Rotational Shifts) Shifts: Rotational (24/7 Support) Transport: 2-Way Cab Provided Job Description: IntouchCX is hiring experienced professionals for International Voice and Chat Process . If you have prior experience handling international customers and looking for a fast-growing global BPO, this is your opportunity! Roles and Responsibilities: Handle inbound and outbound customer queries through voice or chat channels. Provide excellent customer support and resolve issues in a timely manner. Ensure customer satisfaction and maintain quality service standards. Escalate unresolved queries to the appropriate internal teams. Eligibility Criteria: Minimum 6 months of experience in an international voice or chat process is mandatory. Excellent communication skills in English (both written and verbal). Graduate or Undergraduate with good technical and logical reasoning skills. Comfortable with rotational shifts and night shifts. Salary Package: International Voice Process: Up to 5 LPA International Chat Process: Up to 4.5 LPA Perks and Benefits: 2-Way Cab facility 5 Days Working (2 Rotational Week Offs) Professional Work Culture Growth Opportunities within the organization How to Apply: Interested candidates can apply through Naukri.com

International Customer Support Voice & SemiVoice Process Position: International Customer Support (Voice & SemiVoice) Location: Work from Office - PUNE Company: Top Multinational Company Employment Type: FullTime Experience Level: a Minimum of 6 months Experienced Education: Graduate or Undergraduate Package: Salary: Up to 5 Lakh per annum, based on experience and skills. Incentives: Performance-based incentives and 20k loyalty bonus Benefits: Two way cab facility. Key Responsibilities: Handle customer queries and complaints via both voice and semi voice channels. Deliver exceptional customer service for international clients. Resolve issues efficiently while maintaining a professional and friendly tone. Maintain accurate and detailed records of customer interactions. Work closely with internal teams to resolve issues and enhance customer satisfaction. Skills Required: Excellent English communication skills (both verbal and written). Strong problem solving and multitasking abilities. Customer service-oriented with good listening and empathy skills. Basic computer skills and good typing speed. Shifts: Must be willing to work in rotational shifts, including night shifts. Perks: Twoway cab facility. Generous performance-based incentives.semi-voice Growth opportunities within the company. Walk-in Interview Details: Time: 10:00 AM to 2:00 PM Call for Telephonic interview Jai Reaka: 9985097921 Alekya: 9985097921

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs Candidates residing in Pune ,Bangalore may apply for the same & outstation candidates need to relocate to Pune & Bengaluru . NOTE:- NEED IMMEDIATE JOINERS ONLY NEED EXCELLENT ENGLISH COMMUNICATION NEED ATLEAT 6 MONTHS OF EXPERIENCE ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description Location :- PUNE - HINJEWADI PHASE Eligibility:- UGs/Graduates Freshers and Exp both can apply Salary :- Rs 3.00 LPA to 6.5 LPA Working Days : - 5 days working with Cab facility . Location :- BANGALORE - Electronic city For Bangalore max package is Rs. 5.75 LPA Process -- INTERNATIONAL Customer Support Voice/Non Voice NOTE :- Undergraduate Fresher's are eligible with excellent Comms ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. " Note:- This is a WFO Profile and Candidate should be comfortable working for the same . DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE CS OR BANGALORE CS WITH YOUR RESUME . HR DIVYA 9821182650 HR AREESHA 9628373763 HR VANSHIKA 9628373762 HR SIYA 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse

UK Travel Captive Unit hiring for Voice Process Process1. Travel Voice Customer Service Process - Graduate, Undergraduate freshers or experienced in Bpo or Non Bpo can apply - Excellent comms required - 22k for freshers, upto 35k for experienced - 4400 attendance allowance, 200 per day night shift allowance plus performance based incentives upto 9k - 5 days working, Both side AC Cabs, Insurance, Staff Travel - Only 1 round selection - Work Location Gurgaon Also hiring freshers and experienced for various Bpo & Captive Units of Gurgaon and Noida - Customer Service, Sales, Collection, Technical Support Process - Undergraduates, Graduates freshers or experienced in Bpo or non Bpo can apply - Freshers - 17-30k inhand plus incentives upto 40k - Experienced - 26-65k Inhand plus unlimited incentives - Excellent verbal communication skills required - 5 days working, US/UK Shifts, Both Side Cabs - Location - Noida If you are a fresher or experienced and excellent in communication skills, we have a job for you in major brands of Gurugram, Noida Just call us on the numbers given below and get the best job options as per your profile. Feel free to refer your friends also who are looking for job in Bpos IF INTERESTED CALL ON - Rohit 9319920542 Rohan 8510051615 John 8076479038 Kavya 9871086372 If your call is not answered please share your cv on WhatsApp on the dialed number and we will call you between 10am-7pm, Mon to Sat

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Bangalore for Customer Support - Blended Process Interview Mode : Virtual Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Bangalore for Customer Support - Blended Process Interview Mode : Virtual Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hi, We are hiring for the Leading ITES Company for Travel Audit Analyst Profile. Overview A Travel Audit Analyst is responsible for reviewing and auditing employee travel and expense claims to ensure compliance with company policies and financial guidelines. The role involves processing time and expense reports, managing queries, and utilizing tools like Concur and AppZen for claim verification. It requires strong skills in financial accounting, MS Office (especially Excel), and problem-solving, along with the ability to work independently and communicate effectively. Key Skills: Minimum 1 yr Experience in financial accounting & reporting. Experience of working in various claim management tools, e.g., Appzen, Concur Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Bangalore) Type : Job Code # 561 Job Description: Bachelors degree in commerce or equivalent 1 to 4 years of relevant experience Experience in financial accounting & reporting, time & Expense processing, query mgmt. Strong and proven proficiency in MS Office (mainly Excel, Word, Power Point) Adaptable to different technology and/or software application tools Experience of working in various claim management tools, e.g., Appzen, Concur Ability to work independently Problem Solving expertise Sense of urgency to meet agreed-upon deliverables schedules Strong verbal and written communications skills

Hi, We are hiring for the Leading ITES Company for EDG Specialist (SME) Profile. Overview This position will provide Human Resources support services to onshore employees with a high level of effectiveness, efficiency, and a focus on customer service. The specialist will perform administrative, transactional, and data/records management activities, including processing of Workflow, Service now Cases and managing the Workday reports activities. Key Skills : Minimum 2 years experience for US and Europe HRO Verticals. Experience in Hire to retire HR transactions EDM Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Bangalore ) Type : Job Code # 560 b) To Apply for above Job Role ( Mumbai ) Type : Job Code # 559 Knowledge & Experience Working Experience of 2-5 years for US and Europe HRO Verticals is a must. Expert level Knowledge of Workday and service now is a must Experience in Hire to retire HR transactions EDM, HR Admin, EE Life cycle events Good to have Workday reporting experience which involves validating the data/employee records for data hygiene. Thorough Knowledge of processing Promotions, Personal data changes, Separation, cost center changes, transfers , compensation changes in the Specific workday modules. Expert in Workday Inbox / filters management Knowledge of sandbox for workday testing Preparing and publishing weekly and monthly reports Ability to Work on a Deadline and handle pressure. Strong communication, problem solving and resolution skills. Must be able to multi-task, maintain confidentiality, work independently, and have good organizational skills. Ability to coach the team in a time of need. Experience in handling pilot transition will be a good value addition. Ability to deliver effective training sessions. Ability to lead with example. Formal Education & Certification Bachelor's degree in any discipline Basic computer knowledge required (MS- Office Applications)

Hi, We are hiring for the Leading ITES Company for HRM Lead Profile. Overview The HRM Lead manages and leads the HRM process and the overall utilization of HRM Processors and analysts. Additionally, this role is fully responsible for the service delivery and all related aspects for client. In addition to this he/ she will also be responsible for leading innovations within HRM stream Manager helps specialists resolve all issues evolving during execution of employee HRM services and takes all managerial decisions in consultation with client leadership. Key Skills: Minimum 2 Yrsexperience in Leading end to end employee life cycle. Minimum 1 year experience in the area of HRM/ HRSS. Good knowledge of leading HRM Tools like SAP, Workday Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 558 Formal Education & Certification Bachelor / masters degree in any discipline Advance computer knowledge required (MS- Office Applications) Proven ability to adapt to new tools by applying logical approach Working Experience in the area of HRM/ HRSS 3- 6 years for US Preferred. Desired Education & Certification (Either one or multiple) MBA in HR HRM expertise in multiple geographies / industries Knowledge & Experience Excellent understanding of core process steps and impact thereof Good knowledge of leading HRM Tools like SAP, Workday or any other in-house / legacy tools. Leading end to end employee onboarding / terminations, employee life cycle management. Proven ability to refine processing procedures based on big picture understanding Experiential knowledge of key challenges in the area and learning agility for the latest trends. Good understanding of various Systems/ applications being used in space. Ability to understand:- the client administrative environment The current systems being used and the improvement opportunities. Workflow Management Ability to prioritize and provide recommendations in required business scenarios. Proven ability of influencing business decision basis self- domain expertise. Behavioral Attributes Excellent communication skills Excellent negotiation skills Leadership skills Analytical skills Social Media Knowledge Training Skills Good analytical, problem-solving and decision-making skills. Proven ability of managing large teams by motivating team members to achieve common business objectives. Core Role Responsibilities Manage core business of end-to-end HRM process for the client. Ensures timely resolution to each request received. Manage and exceed the Service levels as agreed with the client. Proactive recommendations on improving service levels by anticipating any upcoming changes. Designs, develops and maintains the HRM process in the organization. Explores the market best practices in the HRM space and implement appropriate best practices in the organization Brings to the table awareness of dynamic regulatory environment and is mentor to DRs and resources. Manages and develops the team of HRM resources. Acts as a single point of contact for managers regarding HRM topics. Assertive communication basis logical recommendations suitable to business needs. Keeps his team engaged and challenges self and team for continuous improvement.

Mega Walk in Drive is Going For International Voice Process (Salary 5LPA- 6LPA) Hiring for USA Leading Healthcare Process (International Voice Process) Call & WhatsApp No: 6296317938 | 9147047910 | 9147047911 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for International Healtcare Process who possess flawless communication and expertise in customer centric skills. Interested experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 6296317938 | 9147047910 | 9147047911 Eligibility: Under Graduates and Graduates with one year International Voice Experience Salary - 5LPA - 6LPA Required Super Excellent communication Skiils in English 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive Call & WhatsApp No: 6296317938 | 9147047910 | 9147047911

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune/Bengaluru . NOTE:- NEED IMMEDIATE JOINERS ONLY NEED EXCELLENT ENGLISH COMMUNICATION ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description Location :- Hinjewadi Phase - 2, Electronic City Process -- INTERNATIONAL Customer Support Voice Eligibility:- Graduates Freshers and Exp both can apply Salary :- Rs 4.5 LPA to 6.50 LPA Working Days : -5 days working with Cab facility . ## FRESHERS ELIGIBLE -- SALARY -- Rs 2.77 to 3 LPA ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Yagvanshi -- 9821182648 Vanshika- 9628373762 Areesha- 9628373763 Divya -- 9821182650 Laiba --9654201996 Siya -- 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Maria - 9986584828 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Banking Support Designation : Process Associate Responsibilities: Dealing with customer day to day banking issues, Salary : Fresher 4.25lpa and exp 5.75 lpa Experience: Fresher or Experience in International voice is mandatory Qualification: Only Graduates/ no be and btech. Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, Maria 99865 84828 Rivera Manpower Services.

Role & responsibilities Wipro Hiring for HRO profile in Gurugram and Noida location. Wherein Graduate Fresher and Experienced can apply. Preferred candidate profile Grad Fresher and Exp. Final Year Result Awaited can also apply Need Good Communication-skills Perks and Benefits- Salary- 22k to 27k+ 8 to10k Incentives Both side cabs Sat and Sun Fixed Offs Opportunity to make career in HR Domain Click on "Apply NOW"

Hiring for UK process non voice process Graduate and under graduate can apply Excellent communication Skill Fresher and Experience both can apply Typing speed 25 words in min Both side cab facilities Contact - Yash- 7454978934 Required Candidate profile Respond to customer inquiries via chat (non-voice) Resolve issues with clear, concise, and grammatically sound written communication Maintain high-quality service standards with timely responses

Greetings from Origin Recruiters We are Hiring for US Voice Process- Noida *Handle healthcare queries with care via calls *Assist US members with claims, benefits & billing *Build a career in global healthcare support! *Rotational shifts | WFO Required Candidate profile Note:- > Strong English & empathy required > Undergraduates and Graduates are welcome to apply > Salary- Upto 40K CTC+Incntvs+ Both Side cabs+ Meals HR Sneha- 9599854627 (Call/WhatsApp)

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE - HINJEWADI PHASE - 2 Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP ( GRADUATE FRESHERS -- BCA / BTECHS --- ALSO BEING HIRED -- SALARY -- Rs 2.77 LPA ) Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . HR LAIBA 9654201996 HR DIVYA 9821182650 HR AREESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 HR YAGYANSHI 9821182648 ------------------------------------------ #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp FRESHERS -- SALARY RS 2.77 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . FAREHA 8528371817 LAIBA 7317049319 AREESHA-9628372763 VANSHIKA-9628373762 SIYA-7565006262 DIVYA-9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.