Identifying and resolving network issues, diagnosing problems, and implementing solutions to restore network functionality. Configuring network devices like Servers , NAS , Routers, switches, and firewalls, maintaining network configurations, and ensuring proper functioning of all hardware and software. Manage user accounts and permissions via Active Directory. Troubleshoot and support Windows/Linux servers and end-user machines. Perform routine server health checks and patch management. Coordinate with L2/L3 teams for escalation and resolution. Provide support for email, DNS, DHCP, and file-sharing services. Assist in asset management and documentation. Identifying and resolving network issues, diagnosing problems, and implementing solutions to restore network functionality. SOFT SKILLS Analytical thinking and problem-solving Strong communication and teamwork abilities Time management and organizational skills Attention to detail Continuous learning and adaptability to new technologies
Provide technical assistance to end-users for hardware, software, and network-related issues. Troubleshoot and resolve system problems to minimize downtime Set up new hardware, including servers, workstations, and peripheral devices. Install and configure operating systems, applications, and software updates. Oversee the functionality of network components such as routers, switches Ensure network file systems are correctly configured and accessible to authorized users Diploma / Bachelor's degree in computer science, information technology, information systems, or similar. At least two years' experience in a similar role. Extensive experience with IT systems, networks, and related technologies. Solid knowledge of best practices in IT administration and system security. Exceptional leadership, organizational, and time management skills. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills.