169 Wintel Jobs - Page 7

About The Role Absolutely minimum skills/experience without which the daily work cannot be performed Additional skills that will enhance contribution to the role. Some of these could be acquired while on the project Demonstrated ability to build and support Windows Server Environments Familiarity with Disaster Recovery and High Availability Concepts In depth knowledge of at least one relevant Windows Server platform (2019, 2022) Fluency in at least one major shell scripting language (powershell, perl, python, ruby, etc) Proficiency in patching Windows vulnerabilities and resolving security related issues that arise Experience with Security Audits and fulfilling security requirements At least 3-5 years experience with VMware including patching, upgrades, and migrations A passion for problem solving In depth knowledge of Enterprise Backup Solutions Operating System hardening depth In depth knowledge of Enterprise Storage Solutions At least 5-7 years experience in enterprise-networking environment. Experience / familiarity with basic related technologies such as networking, relational databases (Oracle, MariaDB, SQL Server), clientserver architecture Experience in Automation (Powershell and/or scripting) Primary skills Microsoft Windows Server - 19-22, Oracle RAC, Maria DB and Microsoft SQL Demonstrated ability to build and support Windows Server Environments Familiarity with Disaster Recovery and High Availability Concepts In depth knowledge of at least one relevant Windows Server platform (2019, 2022) Fluency in at least one major shell scripting language (powershell, perl, python, ruby, etc) Proficiency in patching Windows vulnerabilities and resolving security related issues that arise Experience with Security Audits and fulfilling security requirements At least 3-5 years experience with VMware including patching, upgrades, and migrations. Secondary skills Disaster Recovery & High Availability, Patching, VMwareSystem Engineer (Windows) In depth knowledge of Enterprise Backup Solutions Operating System hardening depth In depth knowledge of Enterprise Storage Solutions At least 5-7 years experience in enterprise-networking environment. Experience / familiarity with basic related technologies such as networking, relational databases (Oracle, MariaDB, SQL Server), clientserver architecture Experience in Automation (Powershell and/or scripting)

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Wintel & O365 Admin - L2 at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience • Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) • Enterprise IT application experience of 3+ Years • In-depth knowledge of Windows and Linux Operating Systems • Must have experience driving for engineering solutions and working across teams • Extensive experience and judgment to plan and accomplish goals • Ability to apply general rules to specific problems to produce conclusions and responses. • Ability to communicate effectively, both verbal and written • Strong process improvement experience. Preferred Technical and Professional Experience • In depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus. • Exceptional judgment and decision-making abilities. • Familiar with a variety of IT concepts, practices, and procedures. • Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models. • Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. • Strong analytical and problem-solving skills with high attention to detail. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Responsibilities: Lead and manage both on-site and virtual teams effectively across diverse geographies. Drive end-to-end Delivery Management with strong technical expertise in Wintel, Storage, Network, and SD-WAN technologies. Manage multi-technology teams across various service lines and technical towers. Demonstrated experience in RFP solutioning, large-scale operations, and third-party service integrations. Proficient in ITIL, Agile, and SRE frameworks with hands-on knowledge of service management and incident resolution processes. Deep understanding of the BFSI domain with extensive experience supporting NBFC clients. Proven ability to handle PAN-India accounts, ensuring consistent service excellence. Solid grasp of enterprise security products and related best practices. Strong financial acumen with knowledge of P&L, EBITDA, and budgetary controls. Excellent customer-facing skills with a focus on building long-term strategic relationships. Capable of managing escalations, driving incident resolution, and ensuring SLA adherence. Skilled in people management, team mentorship, and performance evaluations. Strategic resource planning and prioritization to meet dynamic business needs. Proactive attitude with a strong problem-solving mindset. Excellent written and verbal communication skills, with an ability to influence stakeholders at all levels. Well-versed in change management and continuous improvement initiatives. Proficient in MS Office Suite and project management tools (e.g., MS Project). Strong organizational and leadership capabilities. Ability to coach and develop junior team members. Required Skills Wintel / Storage / Network, ITIL, Agile, NBFC customer experience, Service Management

Warm Greetings from SP Staffing!! Location: Hyderabad/Bangalore/Chennai Exp:14-25 yrs Skill: Wintel Administrator L3 Desired Skills Good Understanding on Cloud computing (Public & Private) Working experience on migration projects Advance troubleshooting experience on Windows servers, Virtualization, VMWare, Hyper-V based OS L3 Advance experience on ESX Administration and knowledge in OS recovery, Firmware upgrade for UCS infrastructure. Manage vCenter server and all its supporting infrastructure i.e. vCenter Database server, SSO & update manager server. Server Migration - Migrating from one OS to other flavor, Hardware Refresh -Move Windows OS from one HW to other HW, Virtualization P2V V2V Migration Plan, Execute/Manage migration from On-prem to Cloud Experience in Due Deligence, Assessment of the Infra estate Interested candidates can send resumes to sangeetha.spstaffing@gmail.com

Short Description for Internal Candidates The role is responsible for assisting with the management of escalated severity 1 and 2 issues as required. Ensuring audits and compliance requirements are reviewed and complied with Working closely with IT Security team in deploying and updating anti-virus agent infrastructure Regular and ad-hoc reporting of server infrastructure vulnerabilities Ensure all server infrastructure vulnerabilities are remediated in accordance to MUFG policies. The role will form part of and collaboratively contribute to the team that is responsible for ensuring all server infrastructures complies with MUFG security policies. Description for Internal Candidates Overview The role is responsible for assisting with the management of escalated severity 1 and 2 issues as required. Ensuring audits and compliance requirements are reviewed and complied with Working closely with IT Security team in deploying and updating anti-virus agent infrastructure Regular and ad-hoc reporting of server infrastructure vulnerabilities Ensure all server infrastructure vulnerabilities are remediated in accordance to MUFG policies The role will form part of and collaboratively contribute to the team that is responsible for ensuring all server infrastructures complies with MUFG security policies Key Accountabilities and Main Responsibilities Strategic Focus Compliance with MUFG security policies in regards to all server infrastructures Monitoring of server infrastructure vulnerabilities through regular and ad-hoc reporting Operational Management Available to consistently work outside of normal business hours including weekends to remediate vulnerabilities across the server fleet Supporting the escalation of severity 1 and 2 issues Governance & Risk Ensure adherence to legal and regulatory requirements Support MUFG assurance programs that deliver effective risk management and compliance practices Experience & Personal Attributes Degree-educated or relevant professional qualifications are desirable but not essential 3+ Years of experience in IT with at least 2 years on a server operational capacity Advanced understanding and skills of virtualisation technologies Significant experience displaying an excellent understanding of physical and virtualised server management products Strong understanding of technical issue resolution across multiple OS platforms and core infrastructure technologies A track record in and/or proven ability to manage time, prioritise work, and multi-task workloads A track record in and/or proven ability in understanding of basic network concepts for problem resolution. Personal commitment to and visible role modelling of the organisation's behaviours and values A problem solving mindset, with in depth knowledge of IT Infrastructure technology of multiple operating system platforms and configurations Must have an understanding of Windows Updates including deployment, supporting tools and troubleshooting Ability to achieve targets and deadlines with minimal supervision Experience with virtualisation management tools such as VMware and Azure. Excellent understanding of virtualisation operational components and management of operating systems in virtual environments Excellent understanding of core Microsoft infrastructure technologies including Active Directory, basic networking etc. Understanding of UNIX operating systems (Ubuntu, Oracle, Red Hat, CentOS) general administration, update processes and trouble shooting Highly Regarded: Operational knowledge of HCL BigFix patching management tool including relevance language Advanced skills in Unix platforms including Ubuntu, Oracle, Red Hat and CentOS Advanced skills in Azure or VMware virtualisation management tools Experience with CrowdStrike management portal, sensor deployment and reporting Experience with vulnerability remediation for Windows or Unix platforms Experience with Tenable.IO Nessus configuration and reporting Ability to automate processes through scripting including PowerShell, BASH, dos batch, etc.

Mandatory Skill: Windows and VMware both NP: Only Immediate Joiners VMware vSphere and Hyper-V administration at scale ESXi host and VM provisioning, configuration, and lifecycle management Virtual switch, VLAN, and network adapter configuration VM snapshot, cloning, and template management Hyper-V cluster setup, failover configuration, and live migration Experience with SCVMM, vCenter, and VM performance tuning Creation, deletion, and modification of server VMs in Hyper-V Management Server. Windows Server installation, patching, hardening, and performance tuning Windows Backup, Disaster Recovery (DR), and BCDR planning Performance tuning, capacity planning, and lifecycle management of Wintel servers Mandatory Skills: Windows Server Admin.Experience: 5-8 Years.

Objectives/Purpose of the Job As part of the Technical team to support and manage the capability of the infrastructure systems hosted in the Data Centers to deliver cost effective services to meet customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics. Key Responsibilities & Key Result Areas Provide infrastructure systems support to ensure smooth operations that conformed to the agreed Service Level Agreement (SLA). Work closely with Service Delivery Manager to meet service delivery requirements and support him/her in meetings. Manage systems changes through established change request process & provide status reports to the relevant parties. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures. Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability. Monitor the agreed service level (e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties. Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business. Provide systems related technical advice to customers or project team. Perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management. Perform infrastructure monitoring and escalation as per standard operations procedures. Ensure the management of Infrastructure systems adhere to established ITIL best practices, CIS hardening guidelines and methodologies where applicable. Attend to Audit RFI, responses, clarifications and meetings. Technical Knowledge / Skill Sets / Competencies Server/Virtualization (RHEL, AIX and Solaris are Server OS: Win 2003, 2008, 2012, 2016, 2019 Scripting: Windows power Unix shell scripting Automation skills: Ansible, Puppet etc. (preferred) Business Continuity/Disaster Recovery: BC/DR Cluster technologies – Microsoft cluster System Management Tools – SCCM, SCOM. Microsoft Services – AD, DNS, File server, DHCP,IIS etc SSL cert management Operational Support ITSM, such as ServiceNow Monitoring tools such as Solarwinds Orion, Nagios Network and Security Networking and related technologies (e.g. load balancing / DNS / SSL / firewalls / NAT) Secure File Transfer Protocol (SFTP) Service Documentation Good documentation write-up skills OS hardening: understand and perform compliance checks (Mandatory) Requirements Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline 6 to 8 years of relevant experience in Linux server administration Good Cyber Security mindset Good analytical and problem-solving skills Possess initiative with positive working attitudes and customer services oriented Independent, resourceful and goal-oriented Strong teamwork, communication and interpersonal skills Manage and mentor a team of 3-5 Level 1 Systems Engineers ITIL v4 Foundation Certification (Good to have) OS Certification: Microsoft, Hyper V etc Familiar with ISO 9001 and ISO 27001 24x7, After office hours on-call standby Roles and Responsibilities NA

Position: Senior Systems Administrator Managed Services Operations (Windows) Experience: 8+ Years , Relevant Experience: 5 years ( Mandatory) The Senior Systems Administrator role is responsible for implementation and support of services delivery within the Managed systems services practice to include incident, service and request management, reporting, change management, customer communications, customer documentation, continual service and process improvement, asset warehousing, sourcing and procurement of equipment, and customer satisfaction. Key Responsibilities: Leading the design, implementation, and maintenance of Windows server infrastructure Managing Citrix virtual desktop environments and user access Overseeing VMware virtualized environments and ensuring optimal performance Implementing and maintaining data backup and recovery strategies Automating tasks using PowerShell scripting to improve efficiency Collaborating with other IT teams to resolve technical issues Administrator’s Responsibilities: Primary escalation points for the Service Desk on all Server, Storage, Backup and Office 365 issues. Expert knowledge of Windows Server operating systems (2012, 2016, 2019) including Active Directory management, Group Policy, DNS, DHCP, and DFS Deployment, patching, and configuration of Windows servers in large-scale enterprise environments using various patching tools like SCCM, Kaseya, Tanium, Ivanti, BigFix, Datto RMM. Troubleshooting complex system issues, performance optimization, and capacity planning Provides troubleshooting support for a variety of nightly backup solutions and storage related incidents as needed. Experience with High Availability (HA) and Disaster Recovery (DR) strategies for Windows servers. Installation, configuration, and management of Citrix XenApp/XenDesktop environments for delivering virtual desktops and applications. Expertise in Citrix Provisioning Services, Profile Management, and Access Gateway. Troubleshooting Citrix related issues and optimizing user experience. Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA) Communicates frequently with Engineers/Architects, Team Leads, Customers, and hardware/software vendors during incident resolution. Deep understanding of VMware ESXi, vCenter Server, and vSphere environments. Creating and managing virtual machines, implementing DRS, HA, and vMotion features. Proficiency in VM migration, storage management, and performance optimization. Advanced PowerShell scripting skills to automate repetitive tasks, manage infrastructure, and streamline system administration. Development of custom PowerShell scripts for system configuration, reporting, and troubleshooting. Administering Office 365: Managing the Office 365 interface, including domains, security groups, users, and licenses Maintaining systems: Maintaining the health of Microsoft Cloud services, including systems, records, and inventories Securing systems: Securing Office 365 and Azure environments from internal and external threats Managing Exchange: Maintaining user mailbox and email settings, including connectivity with Outlook Troubleshooting: Troubleshooting issues, such as mail routing issues Creating user accounts: Creating user accounts, assigning group rights, and creating distribution lists Strong understanding of networking concepts (TCP/IP, routing, firewalls) Desired Skills and Experience: At least 5 years of operational experience in multiple technologies mentioned below. Window Server administration: Exchange, Active Directory, Server 2008 and 2012 Unix/Linux Server administration Backup administration Basic knowledge of storage systems (EMC, IBM, Hitachi, etc) Clustering solutions: Citrix, VMware, etc Execute basic queries and administrative tasks for MS SQL, helpful Proficient use of all Microsoft Office applications Experience working with an ITIL based ticketing system tool – Service Now helpful Experience with IT monitoring tools and technologies (LogicMonitor, CA Unicenter, Solar Winds, etc) Certifications and Licenses: One or more of the following certifications is required: Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ 800, AZ 801) VMware Certified Professional (VCP) Nutanix Certified Associate (NCA) Veeam Backup CompTIA A+ / CompTIA Network+ ITIL V4 Foundations Role & responsibilities Preferred candidate profile Perks and benefits

Employment: Contract Working Mode: Hybrid Mode Job Description L3 Level Windows server troubleshooting Active directory DHCP DNS Group Policy Skills: Windows/ Active Directory

Role Wintel specialist and Network awareness: please refer skills for details Role Clarity - ( Project Name, Candidate role details in the project assigned) IT infra support; troubleshooting and fixing Windows/Linux Servers, Storage and Backup, VMware, SCCM, MS Exchange Server Skills Must Have Windows Server environments (2016, 2019, 2022), including Active Directory (AD), Group Policy, DNS, DHCP, and ADFS, MBAM. Lead Azure implementation and optimization, including Azure AD Connect, Entra (Azure AD), and Office 365 integration. Enforce security best practices, including patch management, SCCM, and vulnerability assessments. Configure and maintain backup and recovery solutions (e.g., Veeam, enterprise backup systems) and disaster recovery processes. Managing the Microsoft Exchange server Work Experience 10-12 years

Looking engineers for managing and migrating Active Directory and Domain environments, as well as leading VMware infrastructure projects, Windows Server 2012, 2016, 2019, and 2022, Level 2 and Level 3 systems. supporting customers to the US & UK Required Candidate profile NP- 15 Days,Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 9 years of relevant experience. Looking for an Infrastructure Architect with over 10 years of experience in the following skills: Strong RedHat Linux OS and Windows OS administration Upgrade experience. Server Clean ups across the estate for unusedold jars that creates the violations and flagged by Flexera/ Tenable Scan. DB ,JBoss Red hat ,IIS TSS fixes, WWF (Windows Workflow Foundation), TCCM (Transfer Case Control Module), TSS (Trusted Security Services) Working experience with RedHat JWS and JBoss middleware technology Middleware/ DB upgrade like MQ, Mongo, PostgreSQL Working experience with Database, Middleware and programming language upgrade Experience with Firewall, SAN/NAS storage technologies Working knowledge with DevOps methodologies, tools, and automation (pipeline) (Nexus, Artifact, Jenkins, Artifactory) is a valuable addition. Skills: English JBoss Linux Middleware Network Administration Postgre SQL Wintel/Windows Server

Skills Required: Manage and Maintain Control-M environment Implementing any security or upgrade patches to the Control-M environment Work directly with individual applications to facilitate their Control-M upgrade Delivery, implementation and support of additional Control-M modules ( Forecast / Batch Impact Manager / Self Service / File Transfer ) Upgrade and new product introduction of BMC CONTROL-M environment from current 6.4 release to the newer 8.0 release in all of their environments. High skill level of Control-M Tuning. Responsible for ensuring maximum platform availability and prompt and accurate remediation of issues Actively manage infrastructure to drive efficiency Collaborate with development team and vendors to resolve issues and improve our platform Daily support of the Control-M environment including resolving Incident Tickets / Service Requests / Change Tickets / DR tests as required. Provide on-call support Professional Skill/Experience: Strong working knowledge implementing and configuring BMCs Control-M in high availability enterprise environment. Prior in-depth experience automating and monitoring large-scale, enterprise-wide, mission critical platforms Working knowledge of one or more programming or scripting languages (e.g. Python, PERL, Shell Scripting,VBS, etc.) Solid understanding of Windows, LINUX and SQL Strong communication; Excellent verbal and written communication skills Ability to collaborate well with others, be strategically focused, and constantly looking to improve our environment Working knowledge of other scheduling platforms (e.g., Tidal, AutoSys, etc.) Excellent knowledge of component security with SSL and Full Control-M and EM Security. Excellent Control-M installation, configuration and administration skills for versions 640,7,8. Excellent Control-M batch development skills and knowledge. Excellent knowledge of the CTM, EM and CCM databases and structure. Excellent knowledge of Control-M modules. Excellent troubleshooting and problem resolution skills. Excellent Unix skills Excellent korn shell skills Good working knowledge of SCP , SSH, Oracle, AIX, Wintel, Linux (SUSE), Solaris and Networks. Perl, VBS, Java would be a bonus but not essential. Mandatory Skills: BMC Control M. Experience: 3-5 Years. Strong working knowledge implementing and configuring BMCs Control-M in high availability enterprise environment

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience. Primary Skill : Infra Knowledge on-Prem and Cloud. Good Communication Position Description: As part of the overall Service Delivery Plan (owned by the Client Service Manager), produce and implement the Service Provision Plan. This should include clearly documented Operational Level Agreements (OLAs), backing up the Service Level Agreement (SLA),service continuity and disaster recovery plans, pulling together the plans of the supporting production units. Update on a regular basis to take account of change requests, contract extensions etc. As part of the overall contract Financial Plan (owned by the Client Service Manager), produce the Service Provision Cost Plan covering the whole contract lifecycle. Ensure that the Client Service Manager has an accurate picture of the service provision cost status. Work with production managers (PdMs) to identify potential cost savings, to ensure that the contract profit is maintained or improved, full or over cost recovery is achieved by the service line, and that the service delivered is cost competitive. Client Relationship Management. Working closely with the Client Service Manager, establish a close working relationship with the key user business process owner(s). Client Satisfaction. Support the Client Service Manager and PdMs in the conduct and analysis of client and user satisfaction surveys. Work with the Client Service Manager and PdMs to analyze survey results and produce a service improvement plan to address identified problems. I Contract Service Innovation. Work with the Client Service Manager and PdMs to identify new improved solutions to meet the clients changing business requirements. Service management. Ensure that an effective incident, Change, Problem management process is in place across all the production units supporting your contract Risk and continuity management. Produce and maintain IT Service Risk Register and perform continuity planning including creating and maintaining a Disaster recovery plan for the contracted service. Must have skills : 8+ Strong hands on experience in On-prem and cloud environment. Good knowledge in overall infrastructure delivery including on-prem and cloud. Good knowledge in Wintel, VMware active directory, Linux, Backup and storage , monitoring, networking. Azure integration aspects for hybrid solutions such as WAN networking, ExpressRoute, VPN, B2B, B2C, Active Directory, etc Collaborate with application architects and DevOps to modernize infrastructure as a service (IaaS) applications to Platform as a Service (PaaS) Identify and implement best practices, tools and standards Provide consultative support to the clients for production incidents Drive and support system reliability, availability, scale, and performance activities Knowledge of cloud-native and 3rd party tools for management, monitoring security and automation Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Possess ITIL certification Good to have On call schedule and week end change schedule participation Flexible to work on 24/7 rotational shifts Skills: English Delivery Management Network Administration Wintel/Windows Server

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Datacenter - Wintel Stack. Experience: 1-3 Years.

Key Skills / Technology & Process Knowledge:- Level 2 Server Administrator is responsible for providing basic server support and monitoring across a variety of server environments, including Windows and Linux. • Routine server maintenance, handling service requests, monitoring server health, and escalating issues to senior administrators when required. Ensures smooth operations and uptime for the server infrastructure while adhering to defined service levels. Basic understanding of server operating systems (Windows Server, Linux). Familiarity with server hardware, virtualization (e.g., VMware, Hyper-V), and basic networking concepts (TCP/IP, DNS, DHCP). Ability to troubleshoot common server issues and resolve basic incidents. Ability to use Backup & Restoration tools Analytical mindset for identifying performance bottlenecks and potential issues. Good verbal and written communication for documenting incidents and communicating with internal teams. Ability to follow instructions and collaborate with senior administrators. Willingness to work in rotating shifts (24x7 support) if required. Experience in handling corporate customers ITIL Based service delivery experience Certifications preferred - MCSE / MCSA / Azure Fundamentals or equivalent. Experience:- 5+ years of experience in server administration, providing basic support for Windows and Linux environments. Experience in routine server maintenance, monitoring server health, and handling service requests. Hands-on experience with server hardware, virtualization technologies (e.g., VMware, Hyper-V), and basic networking concepts (TCP/IP, DNS, DHCP). Proven ability to troubleshoot common server issues and manage backup and restoration tasks. Experience in handling corporate customers and working within an ITIL-based service delivery framework. Experience working in rotating shifts (24x7 support) when required.

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System|Handle all security vulnerabilities | 4 - Advanced Secondary -> Technology | Operating System|Knowledge of RAIDS, Knowledge of Reboot process of Storage Arrays | 4 - Advanced Primary -> Technology | Operating System | Working knowledge on Clusters, NLBs, installation and advance troubleshooting | 4 - Advanced Certification : Technology | MCSE / VCP / Nutanix NPP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding or Decommissioning domain, creating scripts for daily or weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System|Storage migration/P2V migration/ RHEL upgrades | 3 - Experienced Secondary -> Technology | Operating System|Ability to explain storage architecture and connectivity options | 3 - Experienced Certification : Technology | MCSE / VCP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding/Decommissioning domain, creating scripts for daily/weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve issues 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Follow through and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process