Desktop Support Engineer SSM Infotech Solutions Pvt Ltd

2.0 years

1 - 3 Lacs

Dahej

On-site

Main Accountabilities 1. Computer Hardware To attend, diagnose the computer hardware related issues raised by customer. Should be able to repair the basic issues of hardware like Keyboard, Mouse, HDD, RAM, Processor Fan, LAN Card, Display Card & Motherboard etc. Should be able to find out the exact peripheral issue for replacement to minimize the down time of system. Should be able to troubleshoot the issues of Printer like paper jam, light print, paper curl etc. Should be able to replace the consumables parts of Printers like Cartridge, Teflon & Fuser Assembly. 2. Computer Software / Mobile Software To Install windows OS like Windows 7 & Windows 10 as per Customer and Industry requirements. Should be able to trouble shoot the issues of MS OS. Should be able to configure the software’s like MS Outlook, SAP, Print to PDF etc. Having installation knowledge of MS Office, SAP, WinZip, WinRAR, Acrobat Reader, Acrobat Writer, Java Runtime, Flash Player, MS Teams, Skype for Business etc. Having knowledge of cloning the system (OS Cloning). Having knowledge of Android software installation and configuration as per given SOP. 3. Server & Networking Having the knowledge of Server / Client architecture & will be able to join the Domain via client system and will be able to troubleshoot the synchronisation issue as and when required. Having basic knowledge of Network to identify & resolve the communication is sues with Server, Printer, Wireless Devises etc. and will be able to diagnose & escalate the issues to respective team. Will be able to install, configure & troubleshoot Network Printers. Having basic knowledge of DHCP & DNS so that can diagnose & escalate the DHCP & DNS related issues to respective team. Challenges Learning new technologies in the dynamic environment. Handling multiple complaints simultaneously. Coordinating with various teams internally in the organization and Escalate the complaints to the respective team after proper diagnose. Knowledge, Skills and Experience Degree or Diploma in Engineering or Technology Minimum 2 years of experience in the industry. Having good knowledge of Computer Hardware (Theory & Practical). Having good knowledge of Software’s lie MS OS, MS Office etc. Having good knowledge of Server Client Architecture. Having good knowledge of Domain. Having basic knowledge of Network, DHCP, DNS, Anti-Virus, MS Patch Management etc. Time Management / Prioritization Skills. Good Communication skill - Verbal & Written. Ability to work in Team. Willingness to work in Rotational Shifts & Extended Hours. Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Shift: Fixed shift Education: Bachelor's (Preferred) Experience: Desktop support: 2 years (Preferred) Work Location: In person

Posted 2 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.