Winline Technologies Private Limited

Job Title: Desktop and Laptop Support Engineer Job Summary: Provide technical assistance and support related to computer hardware and software, including troubleshooting, maintenance, and installation. Key Responsibilities: Troubleshooting: Diagnose and resolve hardware and software issues, both remotely and on-site. Installation: Set up and configure new hardware and software, ensuring proper installation and functionality. Maintenance: Perform regular maintenance tasks, such as software updates and hardware checks, to ensure optimal performance. User Support: Assist users with technical issues, providing clear and concise instructions for resolving problems. Documentation: Maintain records of technical issues, solutions, and maintenance activities. Training: Develop and deliver training materials and sessions for users on new hardware or software. Vendor Coordination: Work with vendors and technicians to resolve complex hardware or software issues. Requirements: Proven experience as a Desktop Support Engineer or similar role. Strong knowledge of Windows, Linux, and Mac OS environments. Familiarity with office automation products and computer peripherals (e.g., printers, scanners). Excellent problem-solving and multitasking skills. Ability to perform remote troubleshooting and provide clear instructions. Customer-oriented attitude with a focus on providing high-quality service. Job Type: Full-time Pay: ₹15,000.00 - ₹15,200.00 per month Benefits: Health insurance Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) IT: 1 year (Required) Work Location: In person