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BIG BELL TECHNOLOGIES PRIVATE LIMITED logo
Technical Support Analyst BIG BELL TECHNOLOGIES PRIVATE LIMITED

1.0 - 13.0 years

0 Lacs

all india, gurugram

On-site

As a highly motivated and customer-oriented L1 Support Analyst at our company, you will be responsible for providing technical and application support through various channels such as email, voice calls, and a ticketing system. Your proactive attitude, problem-solving skills, and commitment to delivering high-quality support will be key in ensuring user satisfaction. Key Responsibilities: - Respond to support requests promptly and professionally via email, voice call, and ticketing tool. - Log, categorize, prioritize, and manage tickets using our ticketing system, such as Zendesk. - Troubleshoot and resolve technical issues independently or escalate them to the appropriate teams. - Handle cu...

Posted 1 day ago

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