Information Technology Technical Support | Service Desk Sharp Brains

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As a Service Desk Agent at our Hyderabad location, you will play a crucial role in providing support to users encountering IT issues or requesting services. Your responsibilities will include: - Acting as the initial point of contact for users reporting IT issues or service requests, whether via phone, email, or chat. - Handling inbound and outbound calls professionally, ensuring prompt responses and resolutions for user queries. - Logging, categorizing, and prioritizing incidents and service requests using ITSM tools. - Troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts. - Escalating complex or unresolved issues to the appropriate suppo...

Posted 2 weeks ago

AI Match Score

Apply

Deskside Support Technician Sharp Brains Recruitment

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Deskside Support L1, your main role will involve being the initial point of contact for users reporting IT issues or requesting services. You will be responsible for logging, categorizing, and prioritizing incidents and service requests in the ITSM tools. Troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts will be a key part of your responsibilities. In case of complex issues, you will escalate them to appropriate support tiers using defined escalation paths. Additionally, you will provide remote support using remote access tools, following documented procedures and knowledge base articles. Ensuring accurate documentation of all user...

Posted 2 weeks ago

AI Match Score

Apply

Sr IT Service Analyst Mind map IT Solutions

3.0 - 7.0 years

0 Lacs

punjab

On-site

We are seeking a talented Senior IT Service Analyst to deliver technical support and troubleshooting assistance to end users. Your responsibilities will include diagnosing IT issues, resolving technical problems, and ensuring seamless IT operations within the organization. You will be expected to respond to and resolve IT support requests through phone, email, or chat. Additionally, diagnosing hardware, software, and network issues and providing effective solutions will be key aspects of your role. It is imperative to document and track support tickets using IT service management tools and escalate complex issues to higher-level support teams when required. Moreover, your assistance with sys...

Posted 1 month ago

AI Match Score

Apply

Service Desk Analyst HTC Global Services

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Service Desk Analyst (L1 Desk) with a minimum of 2+ years of experience in an IT support/help desk environment, you will play a crucial role in providing efficient and effective support to users facing IT issues or requesting services. Your responsibilities will include utilizing ticketing systems like ServiceNow and Remedy to log, categorize, and prioritize incidents and service requests in ITSM tools. You will be expected to demonstrate expertise in troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts. As the first point of contact for users, you will escalate complex or unresolved issues to appropriate support tiers following defin...

Posted 1 month ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.