6 Windowsmac Os Jobs

You are a reliable and detail-oriented IT Administrator responsible for managing and supporting the organization's IT infrastructure. Your role involves ensuring the smooth functioning of hardware, software, networks, security systems, and user support. **Key Responsibilities:** - Manage installation, configuration, and maintenance of laptops, desktops, printers, network devices, and other IT equipment. - Handle user onboarding and offboarding, including email creation, access provisioning, laptop setup, and revoking access. - Monitor and maintain the company's LAN/WAN, Wi-Fi, firewalls, and network security. - Troubleshoot day-to-day IT issues for employees, such as hardware, software, conn...

As an IT Desktop Engineer, you will be responsible for managing and supporting the desktop environment within the organization. Your primary role will involve ensuring the efficient functioning of computers, laptops, tablets, and mobile devices, keeping software up-to-date, and providing timely technical support to users. Key Responsibilities: - Install and configure hardware/software, including desktops, laptops, printers, and peripheral devices. - Troubleshoot technical issues related to hardware, software, and network problems. - Maintain system performance by applying updates, patches, and upgrades for optimal functionality. - Provide user support for IT-related queries, workstation setu...

As a Service Desk Agent at our Hyderabad location, you will play a crucial role in providing support to users encountering IT issues or requesting services. Your responsibilities will include: - Acting as the initial point of contact for users reporting IT issues or service requests, whether via phone, email, or chat. - Handling inbound and outbound calls professionally, ensuring prompt responses and resolutions for user queries. - Logging, categorizing, and prioritizing incidents and service requests using ITSM tools. - Troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts. - Escalating complex or unresolved issues to the appropriate suppo...

As a Deskside Support L1, your main role will involve being the initial point of contact for users reporting IT issues or requesting services. You will be responsible for logging, categorizing, and prioritizing incidents and service requests in the ITSM tools. Troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts will be a key part of your responsibilities. In case of complex issues, you will escalate them to appropriate support tiers using defined escalation paths. Additionally, you will provide remote support using remote access tools, following documented procedures and knowledge base articles. Ensuring accurate documentation of all user...

We are seeking a talented Senior IT Service Analyst to deliver technical support and troubleshooting assistance to end users. Your responsibilities will include diagnosing IT issues, resolving technical problems, and ensuring seamless IT operations within the organization. You will be expected to respond to and resolve IT support requests through phone, email, or chat. Additionally, diagnosing hardware, software, and network issues and providing effective solutions will be key aspects of your role. It is imperative to document and track support tickets using IT service management tools and escalate complex issues to higher-level support teams when required. Moreover, your assistance with sys...

As a Service Desk Analyst (L1 Desk) with a minimum of 2+ years of experience in an IT support/help desk environment, you will play a crucial role in providing efficient and effective support to users facing IT issues or requesting services. Your responsibilities will include utilizing ticketing systems like ServiceNow and Remedy to log, categorize, and prioritize incidents and service requests in ITSM tools. You will be expected to demonstrate expertise in troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts. As the first point of contact for users, you will escalate complex or unresolved issues to appropriate support tiers following defin...