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3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
Skill required: Procure to Pay - Master Data Management (MDM) Designation: Procure to Pay Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do As a PIM support coordinator, you will be tasked to build and update product profiles that will be used in the Clients commerce systems and sales support. Responsibilities will encompass providing comprehensive support, ensuring seamless integration, and delivering efficient maintenance services for product information management software. By leveraging your expertise, you will be expected to input product specification based on current process in connecting with vendors and internal constituents.Knowledge/Skills/Abilities:Excellent customer service skillsProficiency in Microsoft Office Suite, especially ExcelStrong communication and interpersonal skillsAbility to work independently and as a part of a teamAdaptability and flexibilityCommerce or accounting background (a plus)Basic research and analytical skillsTime management and prioritization skills to meet deadlinesAbility to work under pressure and meet deadlinesAdaptable to learn new processes, concepts, and skills. What are we looking for List of characteristics that generally lead to resources being successful as a PIM Coordinator. This is not all encompassing or limited, just the ones that have been successful previously.Customer Service mindsetExperience in e-commerce operationsEmail ManagementTime ManagementDesire and FocusTeam Player attitudeResearch mindedAdaptabilityAnalyticalAdded Advantage - Recommended:-Experience in buying, merchandising, inventory management and order management-Experience in FMCG, Home and personal care-Worked with B2C Retail hypermarkets (Tesco, Reliance, Shopper Stop, Metro, Nature Basket, Tata Cliq and D Mart Roles and Responsibilities: Some of the key tasks includes:Manage & perform day-to-day tasks related to Item creation and maintenance requestsCollaborate with project managers and stakeholders to gather and understand product profilesManage project documentation and ensure compliance with project standards and methodologiesPreparation of daily and month end reportsCommunicating with the client over the callsWorking Conditions:Night Shifts working for US hours flexible for all time zonesOvertime and On-Call may be requiredClient holidays are observed instead of India or local holidays Qualification Any Graduation
Posted Date not available
2.0 - 5.0 years
3 - 6 Lacs
patan
Work from Office
Job Summary: We are seeking an experienced and customer-focused Deputy Manager Customer Support to lead a team in delivering exceptional service to clients. The role involves overseeing day-to-day customer support operations, ensuring service quality, managing escalations, and driving customer satisfaction and retention. Key Responsibilities: Supervise and guide the customer support team to meet performance and service quality targets. Handle complex customer queries and escalations, ensuring timely resolution. Monitor service levels, response times, and overall customer experience. Analyze customer feedback and service data to identify improvement areas. Develop and implement customer service policies, procedures, and training programs. Coordinate with internal departments (sales, operations, technical) to address customer requirements. Prepare MIS reports and present performance metrics to senior management. Support digital tools and automation initiatives to enhance service efficiency. Ensure compliance with company standards and regulatory requirements.
Posted Date not available
6.0 - 8.0 years
3 - 6 Lacs
mumbai
Work from Office
Certifications SIEM Administration Key Skills Strong Security Fundamentals Exclusive experience in Administration and Maintenance of Splunk Expertise in Splunk use case and rules creation Ability of Threat Modelling and Use Case Development Ability to review policies of security monitoring tools based on security concepts and logical approach. Strong working knowledge of Splunk and its components Knowledge with Oracle database installation and configurations Knowledge in UNIX, Linux, and Windows operating systems Advanced technical writing skills and communication skills Troubleshooting and problem-solving skills Key Responsibilities To handle the daily monitoring of information security events on the Splunk console To function as an intrusion analyst by examining security events for context, appropriateness, and criticality To act as an information security researcher to provide insight and understanding of new and existing information security threats Key Operational Activities Daily checklists and tasks Log analysis and review Vulnerability management activities Alert analysis Investigation of suspicious security event activity Maintain and enforce adherence to corporate standards, policies and procedures Key Job Functions Keep SOC documentation Understand the latest security information and exposure to the enterprise Understand security device functions and outputs as it relates to: Firewall IDS/IPS Router/Switch Vulnerability Scan Antivirus Understand vulnerabilities to the enterprise Participate in log analysis and filter/rule definition Understand technical information on security threats and vulnerability trends
Posted Date not available
2.0 - 5.0 years
4 - 8 Lacs
gurugram
Work from Office
As a Process Associate – Procure to Pay (P2P), you will be responsible for transaction processing in Accounts Payable and management of Vendor Accounts. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate all accounting activities associated with Procure to Pay Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Payable Ability to match invoices, identify errors, resolve exceptions, prioritize invoices, and reduce aging Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to change management Showcasing strong interpersonal teamwork
Posted Date not available
1.0 - 4.0 years
1 - 4 Lacs
pune
Work from Office
We are looking for a highly skilled and efficient Data Entry Operator to join our team at EchoPeak Solutions. The ideal candidate will have excellent data entry skills and attention to detail, with 1-4 years of experience in the field. Roles and Responsibility Manage and maintain accurate and up-to-date records and databases. Perform data entry tasks with high accuracy and speed. Develop and implement effective data management systems. Collaborate with team members to achieve common goals. Provide exceptional customer service and support. Analyze and resolve data discrepancies and errors efficiently. Job Requirements Proficient in data entry software and Microsoft Office applications. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment with multiple priorities. Strong analytical and problem-solving skills. Maintain confidentiality and handle sensitive information with discretion. Strong attention to detail and organizational skills.
Posted Date not available
1.0 - 6.0 years
3 - 7 Lacs
gurugram
Work from Office
As Delivery Practitioner, you are responsible for transaction processing In Outsourcing Industry for some Transaction processing/Data Entry/Insurance Verification in Operations. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. Responsibilities Should have healthcare domain basis knowledge Patient/Payor Authorization knowledge/experience will be preferred Ensure client Service Level Agreements (SLA) and timelines are met. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 0-1-year work experience in healthcare domain Ability to handle queries through calls and Email follow-ups Willingness to perform job role in shifts as required Good Communication Skills with fluency Ability to work under pressure situations Preferred technical and professional experience Proficient in Microsoft Office applications Experience in handling queries via calls and emails is highly desired Follows procedures, comfortable in adapting to transformation within business unit You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge marketing trends Ambitious individual who can work under their own direction towards agreed targets/goals. Ability to manage change and be open to it good time management and an ability to work under stress Proven interpersonal skills while contributing to team effort by accomplishing related results as needed We wish you great success in your career and encourage you to bring your best self to work with IBM.
Posted Date not available
2.0 - 5.0 years
4 - 8 Lacs
hyderabad
Work from Office
As a Process Associate – Procure to Pay (P2P), you will be responsible for transaction processing in Accounts Payable and management of Vendor Accounts. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate all accounting activities associated with Procure to Pay Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Payable Ability to match invoices, identify errors, resolve exceptions, prioritize invoices, and reduce aging Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to change management Showcasing strong interpersonal teamwork
Posted Date not available
1.0 - 3.0 years
4 - 8 Lacs
navi mumbai
Work from Office
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of JobProvide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words Personal AttributesAble to work on a flexible basis as determined by the business needsAbility to work under pressureTeam workerPositive AttitudeQuick LearnerPunctual and DisciplinedGood Communication skillsCustomer FocusedResults drivenHigh standards of IntegrityAttention to detailAn end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience ProfilePrior international BPO work experience preferredFreshers acceptablePersonal AttributesAble to work on a flexible basis as determined by the business needsAbility to work under pressureTeam workerPositive AttitudeQuick LearnerPunctual and DisciplinedGood Communication skillsCustomer FocussedResults drivenHigh standards of IntegrityAttention to detail Roles and Responsibilities: Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required toolProvide recruitment support to candidates (fresh applicants, rehire) as per defined processesWalk customers/ Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimize customer complaints and escalations by providing exceptional service and call control Qualification Any Graduation
Posted Date not available
7.0 - 11.0 years
3 - 7 Lacs
noida
Work from Office
Skill required: Retirement Solutions - Policy Servicing Designation: Insurance Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Tower:UK Life and Pensions- Management CL9RequirementResults-driven operations professional with over 8 years of experience in the UK Life, Pensions and Investment domain, specializing in Policy Administration. Proven ability to manage end-to-end service delivery, lead high-performing teams, and drive operational improvements. Candidates with equivalent experience in U.S. retirement services will also be considered. What are we looking for? Skillset:Bachelor s degree in any discipline. Experience in Life and Pensions Services, with a proven track record of successfully managing and leading teams.Strong leadership skills, with the ability to motivate and inspire team members.Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiencesStrong analytical and problem-solving skills, with the ability to identify and resolve operational issues.Knowledge of operational best practices, including quality control, performance management, and process improvement.Proficient in MS Office applications Word, Excel & PowerPointStrong organizational skills, with the ability to manage multiple projects and priorities simultaneously.Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.Key Skills and Experience:Policy Administration Expertise:Strong background in managing complex processes within the UK Life and Pensions sector, ensuring accurate and timely administration of insurance policies.People Management:Over 5 years of experience leading teams of 2030 professionals, with a focus on performance management, team engagement, and fostering a culture of accountability and continuous improvement.Process Transition & Remote Delivery:Hands-on experience with remote process transitions, including planning, execution, and stabilization, while maintaining delivery excellence.Operational Reporting & Metrics:Proficient in managing and analyzing key process metrics such as SLA adherence, Turnaround Time (TAT), Quality, Average Handling Time (AHT), Not in Good Order (NIGO), and Root Cause Analysis (RCA).Leadership in Critical Situations:Demonstrated ability to lead teams through challenging scenarios, ensuring business continuity, staff motivation, and consistent service quality.Process Improvement & Controls:Skilled in identifying process gaps and implementing enhancements to optimize performance, strengthen controls, and improve reporting accuracy. Roles and Responsibilities: Roles and Responsibilities:Team Leadership & Performance Management:Lead and manage a team of operations professionals by assigning tasks, tracking progress, providing real-time coaching and feedback, and conducting performance evaluations to drive individual and team success.Process Oversight & Calibration:Leverage domain expertise to assess team output, support process calibrations, and ensure consistent application of best practices across operations.Training & Compliance:Supervise and train team members to ensure adherence to organizational policies, procedures, and quality standards. Monitor compliance with internal controls and external regulations.Customer Relationship Management:Act as a primary point of contact for escalated issues. Resolve complex customer queries efficiently, ensuring a high level of satisfaction and relationship retention.Regulatory Adherence:Ensure all operational activities comply with applicable legal, regulatory, and contractual requirements, minimizing risk and supporting audit readiness.Reporting & Continuous Improvement:Prepare and deliver reports and presentations on key performance metrics, operational trends, and improvement opportunities. Recommend and implement solutions to enhance efficiency, accuracy, and service delivery.Cross-Functional Collaboration:Work closely with departments such as Quality, Training, HR, IT, and Compliance to ensure seamless integration of operations with broader business objectives and functions. Qualification Any Graduation
Posted Date not available
15.0 - 20.0 years
9 - 13 Lacs
bengaluru
Work from Office
Project Role :Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Advanced Embedded System Engineering Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams, applying your knowledge of technologies and methodologies, and ensuring that the software solutions meet the project requirements and client expectations. You will engage in problem-solving and decision-making processes, contributing to the overall success of the project and the team. Roles & Responsibilities:o Develop and maintain Roku applications for a video streaming service.o Collaborate with cross-functional teams to design, develop, and implement new features.o Troubleshoot and resolve issues related to Roku applications.o Optimize application performance and ensure high-quality user experience. Professional & Technical Skills: o 2-3 years of experience in Roku applicationsProficiency in Brightscript programming language.o Experience working in an agile environment.o Familiarity with tools such as Jira, Confluence, and test automation frameworks.o Strong problem-solving skills and attention to detail.o Excellent communication and teamwork abilities. Additional Information:- The candidate should have minimum 5 years of experience in Advanced Embedded System Engineering.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted Date not available
1.0 - 3.0 years
4 - 8 Lacs
bengaluru
Work from Office
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of JobProvide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minute What are we looking for? Prior international BPO work experience preferred Able to work on a flexible basis as determined by the business needsAbility to work under pressureTeam workerPositive AttitudeQuick LearnerPunctual and DisciplinedGood Communication skillsCustomer FocussedResults drivenHigh standards of IntegrityAttention to detail Roles and Responsibilities: Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required toolProvide recruitment support to candidates (fresh applicants, rehire) as per defined processesWalk customers/ Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimize customer complaints and escalations by providing exceptional service and call controlShift will be in any of United States of America time zonesOpen to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Qualification Any Graduation
Posted Date not available
15.0 - 20.0 years
4 - 8 Lacs
gurugram
Work from Office
Project Role :Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Windows Server Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with team members and vendors, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will play a crucial role in maintaining the integrity of systems and supporting the overall functionality of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of operational procedures to enhance efficiency.- Monitor system performance and troubleshoot issues proactively. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration.- Strong understanding of server configuration and management.- Experience with Active Directory and Group Policy management.- Familiarity with network protocols and services.- Knowledge of backup and recovery solutions. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Server Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted Date not available
0.0 - 2.0 years
1 - 4 Lacs
hyderabad
Work from Office
We are looking for a highly motivated and detail-oriented individual to join our team as a Market Research Intern in Indore, Pune, Hyderabad, Mumbai, Bangalore. The ideal candidate will have 0-2 years of experience. Roles and Responsibility Conduct market research to identify trends and opportunities for business growth. Analyze data and provide insights to support business decisions. Develop and implement research methodologies to achieve project goals. Collaborate with cross-functional teams to integrate research findings into business strategies. Prepare reports and presentations to communicate research results to stakeholders. Stay updated with industry developments and emerging trends. Job Requirements Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team. Proficiency in Microsoft Office applications, particularly Excel and PowerPoint. Ability to prioritize tasks and manage multiple projects simultaneously. Strong organizational and time management skills, with the ability to meet deadlines. Familiarity with market research principles and methodologies is an asset. About Company Franchise Alpha is a leading management consulting firm dedicated to helping businesses drive growth and improvement. We are committed to delivering exceptional results and building long-term relationships with our clients.
Posted Date not available
0.0 - 1.0 years
1 - 4 Lacs
mumbai
Work from Office
We are looking for a highly motivated and detail-oriented Business Operations Intern to join our team at Archstore. The ideal candidate will have excellent communication skills, the ability to work in a fast-paced environment, and a strong passion for learning and growing with the company. Roles and Responsibility Assist in managing daily business operations to ensure smooth functioning of the organization. Coordinate with various departments to achieve organizational goals and objectives. Develop and implement process improvements to increase efficiency and productivity. Analyze data and reports to identify trends and areas for improvement. Collaborate with cross-functional teams to resolve operational issues and enhance overall performance. Maintain accurate records and databases of business operations. Job Requirements Currently pursuing or recently completed a degree in Business Administration, Management, or a related field. Strong understanding of business operations principles and practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity software. Strong analytical and critical thinking skills with attention to detail.
Posted Date not available
6.0 - 8.0 years
1 - 4 Lacs
bengaluru
Work from Office
We are looking for a highly skilled and experienced Labour Executive to join our team at Xllent Corporate Services Pvt Ltd. The ideal candidate will have 6-8 years of experience in the accounting or auditing industry. Roles and Responsibility Manage and oversee labour operations to ensure compliance with company policies and procedures. Develop and implement effective recruitment strategies to attract top talent. Build and maintain strong relationships with employees, management, and other stakeholders. Conduct regular audits and inspections to identify areas for improvement. Collaborate with cross-functional teams to achieve business objectives. Ensure all labour-related activities comply with relevant laws and regulations. Job Requirements Strong knowledge of accounting principles and auditing standards. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information.
Posted Date not available
0.0 - 1.0 years
1 - 4 Lacs
nagercoil
Work from Office
We are looking for a highly motivated and detail-oriented individual to join our team as a Data Entry Operator - Freshers in Panacorp Software Solutions. The ideal candidate will have excellent typing skills and be proficient in data entry software. Roles and Responsibility Manage and maintain accurate and up-to-date records and databases. Perform data entry tasks with high accuracy and efficiency. Develop and implement effective data management systems. Collaborate with team members to achieve common goals. Provide administrative support to ensure smooth operations. Ensure compliance with company policies and procedures. Job Requirements Proficient in data entry software and Microsoft Office applications. Excellent typing skills with high accuracy and speed. Strong attention to detail and organizational skills. Ability to work in a fast-paced environment and meet deadlines. Effective communication and interpersonal skills. Ability to learn quickly and adapt to new processes and systems.
Posted Date not available
1.0 - 3.0 years
4 - 8 Lacs
navi mumbai
Work from Office
Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Overall Purpose of JobProvide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words Personal AttributesAble to work on a flexible basis as determined by the business needsAbility to work under pressureTeam workerPositive AttitudeQuick LearnerPunctual and DisciplinedGood Communication skillsCustomer FocusedResults drivenHigh standards of IntegrityAttention to detailAn end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience ProfilePrior international BPO work experience preferredFreshers acceptablePersonal AttributesAble to work on a flexible basis as determined by the business needsAbility to work under pressureTeam workerPositive AttitudeQuick LearnerPunctual and DisciplinedGood Communication skillsCustomer FocussedResults drivenHigh standards of IntegrityAttention to detail Roles and Responsibilities: Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required toolProvide recruitment support to candidates (fresh applicants, rehire) as per defined processesWalk customers/ Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimize customer complaints and escalations by providing exceptional service and call control Qualification Any Graduation
Posted Date not available
15.0 - 20.0 years
1 - 5 Lacs
bengaluru
Work from Office
Project Role :Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Server Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your extensive product knowledge to provide effective solutions, all while maintaining a commitment to quality and exceptional communication. Your role will be pivotal in ensuring client satisfaction and the smooth functioning of our world-class systems. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration.- Strong understanding of network protocols and services.- Experience with system monitoring and performance tuning.- Familiarity with backup and recovery solutions.- Ability to troubleshoot hardware and software issues effectively. Additional Information:- The candidate should have minimum 7.5 years of experience in Microsoft Windows Server Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted Date not available
15.0 - 20.0 years
6 - 10 Lacs
bengaluru
Work from Office
Project Role :Full Stack Engineer Project Role Description : Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Use development skills to deliver innovative solutions that help our clients improve the services they provide. Leverage new technologies that can be applied to solve challenging business problems with a cloud first and agile mindset. Must have skills : Python (Programming Language) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Full Stack Engineer, you will be responsible for developing and engineering the end-to-end features of a system. A typical day involves collaborating with cross-functional teams to design and implement innovative solutions that enhance user experience and optimize backend processes. You will leverage new technologies to address complex business challenges while maintaining a cloud-first and agile approach, ensuring that the services provided to clients are continuously improved and aligned with their needs. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Strong understanding of web development frameworks such as Django or Flask.- Experience with front-end technologies including HTML, CSS, and JavaScript.- Familiarity with database management systems like MySQL or PostgreSQL.- Knowledge of cloud services and deployment strategies. Additional Information:- The candidate should have minimum 7.5 years of experience in Python (Programming Language).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted Date not available
1.0 - 3.0 years
1 - 5 Lacs
bengaluru
Work from Office
Skill required: Order Management - Order Management Designation: Sales Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsProficiency in CRM and ERP systemsUnderstanding of basic supply chain logistics and order fulfillment processesAbility to prioritize tasks and manage multiple orders simultaneouslyProblem-solving skills to address customer concerns and resolve order issuesProficient in Microsoft Office applications, particularly Excel Relevant Experience:Previous experience in a customer service or sales support role, ideally within an order management function Knowledge of inventory management and order fulfillment processes ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A Sales Order Management Specialist is responsible for accurately processing and managing customer orders from the point of sale through fulfillment, ensuring timely delivery by collaborating with sales, logistics, and warehouse teams, while maintaining detailed order records and resolving any customer inquiries regarding order status and potential issues. Key Responsibilities:Order Processing:Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details. Enter orders into the company s CRM or ERP system, ensuring proper data entry and adherence to company policies. Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed. Order Tracking and Communication:Monitor order status throughout the fulfillment process, updating customers on delivery timelines and any changes. Communicate with warehouse and shipping teams to ensure timely order processing and dispatch. Respond to customer inquiries regarding order status, tracking information, and potential delays. Issue Resolution:Investigate and resolve order-related issues such as backorders, incorrect items, or shipping errors. Coordinate with relevant departments to address customer concerns and find solutions. Reporting and Analysis:Generate reports on order metrics like sales trends, delivery times, and backorder rates. Analyze data to identify areas for improvement and propose process optimization strategies. Compliance and Documentation:Ensure all order documentation is accurate and compliant with company policies and regulations. Maintain detailed order records and logs in the CRM system. " Qualification Any Graduation
Posted Date not available
15.0 - 20.0 years
6 - 10 Lacs
bengaluru
Work from Office
Project Role :Full Stack Engineer Project Role Description : Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Use development skills to deliver innovative solutions that help our clients improve the services they provide. Leverage new technologies that can be applied to solve challenging business problems with a cloud first and agile mindset. Must have skills : Python (Programming Language) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Full Stack Engineer, you will be responsible for developing and engineering the end-to-end features of a system. A typical day involves collaborating with cross-functional teams to design and implement innovative solutions that enhance user experience and optimize backend processes. You will engage in problem-solving activities, leveraging new technologies to address complex business challenges while maintaining a cloud-first and agile approach. Your contributions will directly impact the services provided to clients, ensuring they receive high-quality and efficient solutions tailored to their needs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with team members to design and implement new features.- Conduct code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Strong understanding of web development frameworks and libraries.- Experience with database management and optimization techniques.- Familiarity with cloud technologies and deployment strategies.- Ability to write clean, maintainable, and efficient code. Additional Information:- The candidate should have minimum 2 years of experience in Python (Programming Language).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted Date not available
2.0 - 6.0 years
11 - 15 Lacs
mumbai
Work from Office
Job Title: PB BLIS WM BL Portfolio Management Location: Mumbai, India Corporate Title: Analyst Portfolio Management (PM) Team is part of PB BLIS WM BL. This is a newly set up team and would be working closely with Lenders / FO team for Subscription Finance product. Your key responsibilities This role is part of the PM Team buildout responsible for 1LoD risk management of the WM Lending portfolio including but not limited to: Financial statement analysis Credit structuring Covenant monitoring/annual reviews/collateral valuations Reporting/metrics Facilitate closing of new lending transactions Work with bankers and other FO staff to ensure client onboarding and pre-closing requirements are met Assist PM Team management with implementation of key team deliverables to ensure timely completion of complete team build out. Proficient in Microsoft excel, including advanced functions, data analysis tools, and automation through VBA scripting. Your skills and experience Post/ graduate-level degree with analytical skills Minimum 3 years' experience in Private Bank/ Wealth Management is preferred Ability to work independently, prioritizing multiple tasks and meeting strict deadlines Excellent attention to detail and organisational skills are essential Strong communication skills with ability to clearly articulate one's viewpoints/ challenges Proficient in MS Office applications (Excel, Powerpoint, Word) Experience of working for global matrix organisations is preferred Good team skills and demonstrable ability to work within clearly defined KOPs Enthusiastic and a flexible team player, with an ability to work in a fast-paced, dynamic environment
Posted Date not available
7.0 - 11.0 years
3 - 7 Lacs
noida
Work from Office
Skill required: Retirement Solutions - Policy Servicing Designation: Insurance Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Tower:UK Life and Pensions- Management CL9RequirementResults-driven operations professional with over 8 years of experience in the UK Life, Pensions and Investment domain, specializing in Policy Administration. Proven ability to manage end-to-end service delivery, lead high-performing teams, and drive operational improvements. Candidates with equivalent experience in U.S. retirement services will also be considered. What are we looking for? Skillset:Bachelor s degree in any discipline. Experience in Life and Pensions Services, with a proven track record of successfully managing and leading teams.Strong leadership skills, with the ability to motivate and inspire team members.Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiencesStrong analytical and problem-solving skills, with the ability to identify and resolve operational issues.Knowledge of operational best practices, including quality control, performance management, and process improvement.Proficient in MS Office applications Word, Excel & PowerPointStrong organizational skills, with the ability to manage multiple projects and priorities simultaneously.Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.Key Skills and Experience:Policy Administration Expertise:Strong background in managing complex processes within the UK Life and Pensions sector, ensuring accurate and timely administration of insurance policies.People Management:Over 5 years of experience leading teams of 2030 professionals, with a focus on performance management, team engagement, and fostering a culture of accountability and continuous improvement.Process Transition & Remote Delivery:Hands-on experience with remote process transitions, including planning, execution, and stabilization, while maintaining delivery excellence.Operational Reporting & Metrics:Proficient in managing and analyzing key process metrics such as SLA adherence, Turnaround Time (TAT), Quality, Average Handling Time (AHT), Not in Good Order (NIGO), and Root Cause Analysis (RCA).Leadership in Critical Situations:Demonstrated ability to lead teams through challenging scenarios, ensuring business continuity, staff motivation, and consistent service quality.Process Improvement & Controls:Skilled in identifying process gaps and implementing enhancements to optimize performance, strengthen controls, and improve reporting accuracy. Roles and Responsibilities: Roles and Responsibilities:Team Leadership & Performance Management:Lead and manage a team of operations professionals by assigning tasks, tracking progress, providing real-time coaching and feedback, and conducting performance evaluations to drive individual and team success.Process Oversight & Calibration:Leverage domain expertise to assess team output, support process calibrations, and ensure consistent application of best practices across operations.Training & Compliance:Supervise and train team members to ensure adherence to organizational policies, procedures, and quality standards. Monitor compliance with internal controls and external regulations.Customer Relationship Management:Act as a primary point of contact for escalated issues. Resolve complex customer queries efficiently, ensuring a high level of satisfaction and relationship retention.Regulatory Adherence:Ensure all operational activities comply with applicable legal, regulatory, and contractual requirements, minimizing risk and supporting audit readiness.Reporting & Continuous Improvement:Prepare and deliver reports and presentations on key performance metrics, operational trends, and improvement opportunities. Recommend and implement solutions to enhance efficiency, accuracy, and service delivery.Cross-Functional Collaboration:Work closely with departments such as Quality, Training, HR, IT, and Compliance to ensure seamless integration of operations with broader business objectives and functions. Qualification Any Graduation
Posted Date not available
7.0 - 11.0 years
3 - 7 Lacs
noida
Work from Office
Skill required: Retirement Solutions - Policy Servicing Designation: Insurance Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Tower:UK Life and Pensions- Management CL9RequirementResults-driven operations professional with over 8 years of experience in the UK Life, Pensions and Investment domain, specializing in Policy Administration. Proven ability to manage end-to-end service delivery, lead high-performing teams, and drive operational improvements. Candidates with equivalent experience in U.S. retirement services will also be considered. What are we looking for? Skillset:Bachelor s degree in any discipline. Experience in Life and Pensions Services, with a proven track record of successfully managing and leading teams.Strong leadership skills, with the ability to motivate and inspire team members.Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiencesStrong analytical and problem-solving skills, with the ability to identify and resolve operational issues.Knowledge of operational best practices, including quality control, performance management, and process improvement.Proficient in MS Office applications Word, Excel & PowerPointStrong organizational skills, with the ability to manage multiple projects and priorities simultaneously.Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.Key Skills and Experience:Policy Administration Expertise:Strong background in managing complex processes within the UK Life and Pensions sector, ensuring accurate and timely administration of insurance policies.People Management:Over 5 years of experience leading teams of 2030 professionals, with a focus on performance management, team engagement, and fostering a culture of accountability and continuous improvement.Process Transition & Remote Delivery:Hands-on experience with remote process transitions, including planning, execution, and stabilization, while maintaining delivery excellence.Operational Reporting & Metrics:Proficient in managing and analyzing key process metrics such as SLA adherence, Turnaround Time (TAT), Quality, Average Handling Time (AHT), Not in Good Order (NIGO), and Root Cause Analysis (RCA).Leadership in Critical Situations:Demonstrated ability to lead teams through challenging scenarios, ensuring business continuity, staff motivation, and consistent service quality.Process Improvement & Controls:Skilled in identifying process gaps and implementing enhancements to optimize performance, strengthen controls, and improve reporting accuracy. Roles and Responsibilities: Roles and Responsibilities:Team Leadership & Performance Management:Lead and manage a team of operations professionals by assigning tasks, tracking progress, providing real-time coaching and feedback, and conducting performance evaluations to drive individual and team success.Process Oversight & Calibration:Leverage domain expertise to assess team output, support process calibrations, and ensure consistent application of best practices across operations.Training & Compliance:Supervise and train team members to ensure adherence to organizational policies, procedures, and quality standards. Monitor compliance with internal controls and external regulations.Customer Relationship Management:Act as a primary point of contact for escalated issues. Resolve complex customer queries efficiently, ensuring a high level of satisfaction and relationship retention.Regulatory Adherence:Ensure all operational activities comply with applicable legal, regulatory, and contractual requirements, minimizing risk and supporting audit readiness.Reporting & Continuous Improvement:Prepare and deliver reports and presentations on key performance metrics, operational trends, and improvement opportunities. Recommend and implement solutions to enhance efficiency, accuracy, and service delivery.Cross-Functional Collaboration:Work closely with departments such as Quality, Training, HR, IT, and Compliance to ensure seamless integration of operations with broader business objectives and functions. Qualification Any Graduation
Posted Date not available
3.0 - 5.0 years
1 - 5 Lacs
bengaluru
Work from Office
Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.Calendar Management ? Strong calendar management skills with the ability to prioritize tasks and manage multiple deadlines simultaneously. ? Manage the Dir/Sr Dirs schedule, including booking meetings, conferences, making minutes, circulation and follow up actions. ? Act as the point of contact among executives, employees, clients and other external partners for Dir/Sr Dir level Clients. Equip sales teams with the right content, training, and data to drive sales activity. What are we looking for? Travel logistic Support. ? Make travel, accommodation arrangements and visa processing support. ? Travel Expense Submission and approvals. (E) ? Travel Report Generation and approvals. (E) ? Fluency in spoken and written English. Ability to communicate effectively with global, cross-cultural teams ? Logical Thinking and ability to perform and deliver within timelines. (E) ? Advanced proficiency with MS Office applications:Outlook Excel, PowerPoint, Word, Travel logistic Support. ? Make travel, accommodation arrangements and visa processing support. ? Travel Expense Submission and approvals. (E) ? Travel Report Generation and approvals. (E) ? Fluency in spoken and written English. Ability to communicate effectively with global, cross-cultural teams ? Logical Thinking and ability to perform and deliver within timelines. (E) ? Advanced proficiency with MS Office applications:Outlook Excel, PowerPoint, Word, Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted Date not available
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