331 Windows Troubleshooting Jobs - Page 8

Role & responsibilities Minimum Education: Bachelors degree required Minimum Experience: 3+ year of experience in a customer support role. Technical support background is a plus Knowledge, Skills, and Abilities: Working knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems Ability to listen and understand the end user's concern so that the best response is given Ability to communicate clearly and concisely (and with proper spelling/grammar) Must develop an in-depth understanding of UWorlds products. Have the flexibility to work on some holidays and weekends, based on a rotating schedule JOB RESPONSIBILITIES: Customer Issue Resolution Aim to have first contact resolution Manage and resolve technical and product support requests from customers efficiently and accurately We are looking for customer care specialists who can communicate confidently and react quickly to our customer's technical, billing/account, product usability, and product navigation Customer Service Excellence Display professionalism and empathy during all interactions with end-users Be a problem solver and solution champion for end-users Data Entry and Tracking Log and document common user issues accurately within the ticketing system Collaborate in writing Knowledge base articles based on customer interactions Consult and Collaborate Maintain interdepartmental communication in order to communicate end-user feedback to stakeholders

Min 1 Yr Exp Into Technical Support International Voice CTC - Up to 4 LPA + Allownces and Incentives 24*7 US Shift / WFO Both Way Cab 5 Days Working 2 Days Rotational Off Interview - Virtual Location - Pune Surbhi - 8905959447

MEGA Walk in Drive !! Startek welcomes experienced professionals for the role of Senior Technical Support Executive for International Voice Process Shape the Future of Customer Experience. Unlock your potential in Tech support!! HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 16th June 2025 - 30th June 2025 Interview Location - Startek ITPL, 6th Floor,Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:00 PM 5 days working Rotational shifts & Rotational week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviours that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients and our shareholders. Job Description Identifying hardware and software solutions. Troubleshooting technical issues Diagnosing and repairing faults. Resolving network issues. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Walkthrough staff or clients through a series of actions to resolve issues Eligibility Criteria - Minimum Educational Qualification 10+2 (No Backlogs) Minimum 06 months 1 year experience Tech support Excellent Verbal and Written communication Excellent Interpersonal skills Attention to detail and good problem-solving skills. Prior experience in tech support, desktop support, or a similar role. Proficiency in Windows/Linux/Mac OS will be preferred. Experience with remote desktop applications and help desk software. Interview Process - HR Screening Operations round Client Round Salary Discussion Benefits Quarterly Bonus Free Transportation (2 way cab provided round the clock) Mention HR- Alisha A. on the resume WhatsApp 8826179338 Email – alisha.alexander@startek.com Click on the link below to apply - https://surl.li/ctaepo

Description Role Summary Serving as the first point of contact for end-users seeking technical assistance over the phone/email/chat Performing remote troubleshooting through diagnostic techniques Determining the best solution based on the issue and details provided by end-users Role Description Responds to all calls received by the Service Desk (Phone, Email, Chat, Web) and ensures that each Service Desk call received is logged. Provide a round-the-clock contact for all support related issues providing advanced first level technology support First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue. User administration in Active Directory, Office 365 and other user management tools. Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Assists in special product-related issues as needed. Coordinate with Vendor support for hardware replacements. Ability to manage multiple high priority initiatives in a fast paced technology environment. Demonstrate high level of ownership and provide support for significant/major incidents. Ensure changes made across systems within Infrastructure/applications are cascaded to various levels for impact readiness and resilience. Provides accurate solutions to user problems to ensure users productivity. Informs users of any global problems or system outages. Maintains a professional Service Desk image at all times being courteous and helpful. Exposure and Experience Good understanding of how the IT ServiceDesk function integrates with other IT functions in accomplishing the desired results in the required areas. 3+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support Ability to work autonomously Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written Good time management, strong analytical and problem-solving skills Willingness to work in 24/7 environment night shifts Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage Education: B. Tech/ MCA Knowledge and Skills Excellent Communication Skills Problem Solving Logical Thinking and Reasoning Analytical Ability Proficient in Windows Troubleshooting difficult IT Problems without SOPs Essential Competencies Conscientiousness Learning Agility Result Orientation Attention to detail Perseverance Teamwork

Description Role Summary Serving as the first point of contact for end-users seeking technical assistance over the phone/email/chat Performing remote troubleshooting through diagnostic techniques Determining the best solution based on the issue and details provided by end-users Role Description Responds to all calls received by the Service Desk (Phone, Email, Chat, Web) and ensures that each Service Desk call received is logged. Provide a round-the-clock contact for all support related issues providing advanced first level technology support First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue. User administration in Active Directory, Office 365 and other user management tools. Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Assists in special product-related issues as needed. Coordinate with Vendor support for hardware replacements. Ability to manage multiple high priority initiatives in a fast paced technology environment. Demonstrate high level of ownership and provide support for significant/major incidents. Ensure changes made across systems within Infrastructure/applications are cascaded to various levels for impact readiness and resilience. Provides accurate solutions to user problems to ensure users productivity. Informs users of any global problems or system outages. Maintains a professional Service Desk image at all times being courteous and helpful. Exposure and Experience Good understanding of how the IT ServiceDesk function integrates with other IT functions in accomplishing the desired results in the required areas. 3+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support Ability to work autonomously Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written Good time management, strong analytical and problem-solving skills Willingness to work in 24/7 environment night shifts Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage Education: B. Tech/ MCA Knowledge and Skills Excellent Communication Skills Problem Solving Logical Thinking and Reasoning Analytical Ability Proficient in Windows Troubleshooting difficult IT Problems without SOPs Essential Competencies Conscientiousness Learning Agility Result Orientation Attention to detail Perseverance Teamwork

We are seeking a proactive and customer-focused IT Service Desk Specialist with 1 to 3 years of hands-on experience in technical support and end-user services. The ideal candidate will be responsible for providing first-line support, resolving IT incidents, handling service requests, and ensuring high levels of customer satisfaction across the organization. Key Responsibilities: Provide first-level technical support via phone, email, chat, or in-person for hardware, software, network, and application-related issues. Diagnose, log, and resolve IT incidents and service requests within agreed SLAs. Install, configure, and troubleshoot desktop/laptop systems, mobile devices, printers, and peripherals. Maintain knowledge base documentation and standard operating procedures. Escalate complex issues to L2/L3 teams as necessary and follow through on resolution. Assist with user onboarding/offboarding including account setup, access rights, and equipment provisioning. Monitor and manage IT tickets using a ticketing system (e.g., ServiceNow, Jira, or Freshservice). Perform regular system checks, updates, and patch management under guidance. Support remote users via remote desktop tools (e.g., AnyDesk, TeamViewer, RDP). Maintain asset records and inventory of IT equipment. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 1–3 years of experience in IT support or service desk roles. Basic understanding of Windows/Mac OS, Microsoft Office 365, Active Directory, and common enterprise tools. Familiarity with ticketing systems and remote support tools. Excellent problem-solving and communication skills. Ability to multitask and prioritize in a fast-paced environment. Willingness to work in shifts or on-call rotation if required.

JD for Windows Administrator: Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management If you feel your profile is matching to above JD please share details along with updated resume to below mail Jakkakamakshi@happiestminds.com Total Experience (L1/L2): Relevant Experience(L1/L2): Current CTC: Expected CTC: Notice: Qualification: Availability on Wednesday (18th June F2F) - Thanks, Kavya

Happiest Minds Technologies, Hiring , Hiring for Service Desk Engineer interested professionals can reach out to me Ankita Patari Ghosh or ankita.patari@happiestminds.com for one of our Leading Client for Bangalore Location: Please find below JD for your reference: Exp Range:1-4 Years Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management Excellent Communication Skills Ready to work for 24/7 Shifts Location: ECity phase 1 Bangalore Hybrid(4 Days WFO/1 Day WFH) Only Shortlisted candidate will come for F2F interview on Wednesday,18th June25. Thanks and Regards, Ankita

We are looking for Technical Support guy . Job profile will be Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.Maintain user accounts, permissions, and access in systems like Active Directory, Office 365 Required Candidate profile Familiarity with troubleshooting tools, remote support tools (e.g., TeamViewer, AnyDesk), and ticketing systems.Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.

We have an urgent opening with our esteemed client. Our client is a leading company in 2-Wheeler industry. Designation : IT Helpdesk Support Experience : 1-2 Years experience as IT Helpdesk / IT Support / System Administrator Location : Chinchwad MIDC, Pune Roles & Responsibilities : Provide first-level support to resolve technical issues related to hardware, software, and network systems. Respond promptly to support requests via email, phone, or ticketing systems. Diagnose and resolve technical issues, including operating system errors, application crashes, and connectivity problems. Escalate unresolved issues to higher-level support or specialized teams as needed. Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8,10 & 11) Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 Perform routine maintenance tasks, such as system updates, backups, and antivirus management. Ensure all IT equipment is functioning properly and assist with hardware installations or replacements. Basic troubleshooting of networking LAN issues Configuring & Troubleshooting of Network printers, scanners & local printers at L1 Level. Installation & configuration of various software Resolving tickets within the SLA through ticketing tool for floor support/Remote support/Call support. Deployment and complete user configuration of new user profiles utilizing windows Operating System. Giving support through remote by using RDC/other remote-control applications Train and support users on IT systems, tools, and best practices. Provide guidance on security protocols and procedures. As the requirement is a bit urgent, an early response on this would be highly appreciated. Alternatively, if you know someone suitable and available please refer this job to them.

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Job Description - CSS Analyst Voice Location: Chennai, India Job Title: IT Support Engg Reports to: IT Manager Resource Type: Employee Last Revision Date: Jan 2025 ESSENTIAL SKILLS: Candidate should be comfortable to work in 24/7 environment. Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required. Microsoft Certified Desktop Technician preferred. TECHNICAL SKILLS: Extensive knowledge of troubleshooting Windows 10\11 and Mac operating systems. Expertise in installing, configuring, and troubleshooting Microsoft Office 365 applications. Expert level knowledge of troubleshooting Internet technology and networking concepts such as VPN. Should be skilled in virus/malware removal and troubleshooting customized applications. Coordinate activities with third party vendors as needed for Order fulfillment, Warranties and so forth. Knowledge of mobile device management and troubleshooting COMMUNICATION SKILLS: Candidate should have excellent communication - Strong command of English sentence structure, vocabulary, and grammar. Neutral accent, suitable speech rate, appealing voice, and confident tone. Ability to talk naturally with no need for filler. Call management and effective email communication skills.

HIRING FOR TECHNICAL SUPPORT FOR INTERNATIONAL PROCESS LOC - GURGAON, PUNE GRAD/UG WITH EXPERIENCE OF 1 YEAR IN SAME SAL- MAX UPTO 58000 INHAND WFO, 5 DAYS WORKING, 24*7 SHIFTS CAB+ INCENTIVES IMMEDIATE JOINERS ONLY (0-7 DAYS) Shruti 9958371382 Required Candidate profile Cloud | 0365 | SCCM | SCCIM | ODSP | AVD | RDS | FSMO Provide Level 2/3 technical support across users and teams Ensure secure and smooth operations Manage DNS, DHCP, and server-side configurations

Serve as the first point of contact technical assistance via phone Troubleshoot and resolve issues related to desktops, laptops, printers, OS (Windows/Mac), and software. Handle user access, password resets, email setup, and application configuration Required Candidate profile Log all incidents and service requests accurately Provide basic support for networking, VPN, and Wi-Fi connectivity issues. Install and configure software, updates, and patches as required. Perks and benefits Perks and Benefits

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals. What We Offer: Competitive salary and benefits package. Opportunities for professional development and career advancement. A collaborative and supportive work environment.

Dear Candidate, Movate (CSS Corp) is hiring candidates for Tech support/ Help Desk Sr. Engineer role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 14 June, Saturday. Please find below details. • Interview Date: 14th June, Saturday. 2025. • Interview Time: 9:00 AM to 4: 00 PM. • Experience Range: 5 - 7 Years • Interview slots are on a first come basis, please report on time. • Interviews will happen only until positions are open. • Salary Details: As per Market Std. • Shift Details: 24/ 7 Shift /Rotational Shift • Notice Period: Immediate joiners- 30 Days. • Qualification- Graduation is mandatory. • Interview Process: Engineers and senior engineers will be required to take a written test followed by a verbal discussion. • Excellent Written/Spoken English • Please carry your experience and educational document photocopies during the interview. • Please carry your Aadhar card • Please mention Naukri.com_EHIRE on top of your resume) Job Summary: Roles and Responsibilities • Responsible for providing phone , chat, email and video-call based technical assistance. • Provides L1 & L2 remote support. • Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues. Principle duties and responsibilities • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures • Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners • Uses troubleshooting techniques to identify network related issues. • Attends required technical training sessions and makes effective use of KBs to address issues efficiently. • Complies with schedule adherence to ensure the overall service level targets are achieved. • Identifies and provides input on unique (or) recurring user problems. Desired Candidate Profile • Working knowledge of Windows OS and basic knowledge on Linux OS • Working knowledge of PC architecture/technology • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines. • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. • Good Analytical & Cognitive skills and proficient in Communication • Deducible Comprehension and reading Skills. • Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc. ________________________________________ Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. Please carry the below mention Documents (Mandatory): • Updated Resume and any Government Id Proof. • ( Mention Naukri.com_EHIRE at the top) Disclaimer: Please ignore if not interested or not relevant to your profile.

Role & responsibilities : Assembling, Installation of Win XP/7/10. Installation of application software anti-virus, Microsoft office. Crimping, impacting and installation of LAN Switches, Routers, Modems. Installation of various printers, scanners. Configurations of MS Outlook, Outlook Express, Windows live, mail and manage data files. To take backup of application software data, user profile, data files. Retrieving backup data. To do regular maintenance of desktop and server systems. To make system monitoring report. To give telephonic support. Troubleshooting of various problems like virus problems

XenonStack ITOps team is looking for a talented Technical Support Engineer to assist in providing technical support and advice to IT users. The ideal candidate will have a passion for OS and Network Troubleshooting and Solving Technical LAN , Linux and Apple Hardware and software-related issues. You will be well-versed in the concepts surrounding Technical support. You will be tech-savvy and have strong troubleshooting and problem-solving skills, and be a self-starter with the ability to work independently. Job Responsibilities 1. Provide technical support to customers via phone, email, or chat for hardware and software issues related to laptops, desktops, printers, servers, LAN/WAN networks, and operating systems (OS). 2. Manages day-to-day Incident and Service requests 3. Responsible to manage the Service Desk email box and assign emails to appropriate department 4. Ensure that complaints should be resolved on time. 5. Provides ticket status to resources as needed 6. Provide technical support, account integration, backend support and advice to IT teams 7. Excellent knowledge on Hardware & networking. 8. Basic Database querying Technical Requirements 1. Experience and knowledge of Linux/Windows Server administration. 2. Experience with CDN configuration (Cloudflare or any other CDN). 3. Experience with monitoring tools & technologies (eg. Site24x7, DataDog or any other). 4. Experience with Patch Management. 5. Knowledge of Load Balancers. 6. Knowledge of Active Directory, LDAP and SSO integrations. 7. Knowledge of Data security & Firewalls Rules. 8. Ability to diagnose and troubleshoot technical issues. Professional Attributes 1. Excellent communication skills 2. Attention to detail 3. Analytical mind and problem-solving aptitude 4. Strong Organizational skills 5. Ready to work in Shifts. 6. Visual Thinking

We are looking for a skilled System Engineer L3 to provide advanced remote support for operating systems, applications, and end-user technical issues. The ideal candidate will handle escalations, document issue resolutions, and ensure consistent delivery of high-quality customer support experiences. Must-Have Skills - Strong communication and customer handling skills -Expertise in troubleshooting Windows OS, Outlook, Microsoft Teams, Citrix, VDI, VPN, and endpoint security tools - Solid experience in resolving technical issues via remote support channels - Ability to document technical issues and create clear, reusable SOPs -Proficient in incident routing, trend recognition, and escalation management - Familiarity with ticketing systems (e.g., ServiceNow, Remedy)

Job Summary This role shall be responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets. This position maintains user and system up-time through effective remote problem solving and by working with outside resources and vendors to deliver effective resolution. Must have experience with remote access systems. Ability to manage multiple customer accounts at any given time. Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures, Configure hardware / software to customer specifications. Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices. Evaluate new product versions and recommend upgrade schedules. Set up and troubleshoot domains, user accounts and software accounts. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Competencies: Demonstrate knowledge of troubleshooting desktops/ laptops and basic understanding for networks. Excellent customer support skills Ability to prioritize IT tickets and respond effectively to end user. Should be able to think on his feet to ensure tickets and closed within SLA. Ability to multi task while managing multiple tickets and user requests. Knowledge of using any ticketing tool such as service first. Technical Skills: Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications Upgrading, supporting and troubleshooting for printers, computer hardware and any other authorized peripheral equipment Performing general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performing remedial repairs on computers, laptops, printers and any other authorized peripheral equipment. Understanding the working nuances of FAIs existing IT infrastructure Preparing to trigger system updates as and when necessary Understanding the basic servers in use at FAI Being able to effectively diagnose any issues or incidents with servers Trigger server updates as and when necessary Support development and implementation of new projects and new hardware installations Perform configuration and maintenance activities relating to user profiles and policies Ensure adherence to the terms of license agreements Educational Qualification and Experience: Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce. Professional work experience of 2 to 3 years.

International Technical Support Executive 1 year of tech support experience with International Clients on Papers (Mandate) Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs

Job description OLY FOR PUNE NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience: 3-5 Years.

Providing excellent support to customers during every single interaction Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts for the product (Laptops, Desktops, Printer etc.) Assisting end users to avoid or reduce problem occurrences. Work in day shift and if it requires need to support 24/7 shift too. Engaging support as needed to ensure SLA demands are met. Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement. Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence. Providing direction and guidance to process improvements. Articulating recommendations and explain resolutions to clients. Partnering actively with the Sales Pursuit team.

Role - Team Lead Should have a designation of a Team Lead on Papers Loc - Pune / Bangalore Exp - Min 4 years 9116324602 / teena.ghrs@gmail.com

Req ID: 325692 We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position Overview : At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Helpdesk Associate" to join our team in "Noida" Roles and responsibilities Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. ShiftRotational shift. QualificationGraduate with relevant experience/knowledge in a technical support role. Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.